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Reviews of Econo Lodge Downtown Ottawa

2 out of 5
Econo Lodge Downtown Ottawa
475 Rideau St, Ottawa, ON

Reviews

6.8
Rating 10 - Excellent. 171 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 225 out of 1001 reviews" "
Rating 4 - Poor. 119 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pros. Location. Cost (free parking and wifi and brown bag breakfast was good). Super soft and comfortable beds and towels. Cons: garbage was still full from previoys guest.quickly cleaned by front desk staff. Later in the night noticed blood stain in bathroom floor.but due to urgency to use the bathroom had to clean it myself.
Stayed 1 night in Mar 2024
Response from G on Mar 18, 2024
Thank You for your feedback.We are very sorry for the inconvenience caused to you.Would like to apologize for the same

8/10 Good

Lap Kar Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they provide hot breakfast that will be the best
Stayed 2 nights in Mar 2024
Response from g on Mar 18, 2024
Thank you for your feedback

6/10 Okay

Oleksii

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was very bad (yoghurt, juice and small cake). Hotel without breakfast (((
Stayed 2 nights in Feb 2024
Response from G on Feb 27, 2024
That's the standard we have been following after covid. Sorry that you did not like it

2/10 Terrible

Frankie

Stayed 1 night in Feb 2024

2/10 Terrible

Maria del Carmen

Bad servi
Stayed 1 night in Jan 2024
Response from G on Jan 23, 2024
You wanted to cancel this reservation and we denied as it was paid through expedia. Then this reservation turned into No Show. So I don't understand how did our service became Bad.

10/10 Excellent

Vinay Rao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from G on Jan 23, 2024
Thank You

6/10 Okay

Clement

Stayed 1 night in Nov 2023
Response from g on Jan 26, 2024
Thank You

6/10 Okay

Amarjot

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was fine was quit friendly staff.good for car park easy access to attractions and mall.
Stayed 2 nights in Nov 2023
Response from G on Jan 23, 2024
Thank You

10/10 Excellent

Lukas Gaming

Stayed 7 nights in Nov 2023
Response from g on Nov 22, 2023
Thank You for your feedback

6/10 Okay

Joel

Business traveller
Liked: Staff & service
Short Stay, easy access
Stayed 1 night in Nov 2023
Response from IN on Nov 17, 2023
Hello,Thank you for your feedback!

4/10 Poor

aimee

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Area didn't feel safe, people lingering outside the rooms. Room itself was generally clean, but it was clear they don't do any deep cleaning.
Stayed 2 nights in Nov 2023
Response from IN on Nov 17, 2023
Hello,Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from g on Nov 3, 2023
Thank You for your feedback

6/10 Okay

JAMES

Travelled with family
The breakfast is a juice box a yogurt and a muffin. There is no continental breakfast like the picture shows. The beds are hard
Stayed 1 night in Oct 2023
Response from G on Nov 1, 2023
Thank You for your feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 1 night in Oct 2023
Response from G on Nov 1, 2023
Thank You

6/10 Okay

Rustom, Grand Cayman

Liked: Staff & service
Hotel needs a lot of improvements. When I arrived late in the evening, the TV and Internet connections are not working. The TV connection got fixed the following day but the internet connection was never fixed during my entire stay (8/19-23/2023). The breakfast was not as per advised in Expedia. Just 2 small muffins, yogurt and a packed juice. The frond end staff were nice and apologetic for the situations.
Stayed 4 nights in Aug 2023
Response from g on Oct 10, 2023
Thank You for your feedback

4/10 Poor

Alexander

Stayed 1 night in Sep 2023
Response from G on Nov 1, 2023
Thank You

2/10 Terrible

Brian

Stayed 2 nights in Sep 2023
Response from g on Oct 10, 2023
Thank You for your feedback

6/10 Okay

Ernesto

Disliked: Amenities, property conditions & facilities
Good price for a one-night stay. Wi-fi didn't work.
Stayed 1 night in Sep 2023
Response from g on Sep 13, 2023
Thank you for your feedback

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath tub was so dirty I would not even have a shower it did not smell the best it was so dirty is was sick will never go back there or stay at any of them cause of this one
Stayed 1 night in Sep 2023
Response from g on Sep 5, 2023
Thank You for your feedback.

10/10 Excellent

CANDY

Stayed 2 nights in Sep 2023
Response from G on Nov 1, 2023
Thank You

8/10 Good

Jefferson

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quick and efficient.
Efficient for one day or two business trip.
Stayed 1 night in Aug 2023
Response from g on Sep 5, 2023
Thank You for your feedback

8/10 Good

Elaine

Stayed 1 night in Aug 2023
Response from g on Aug 31, 2023
Thank You for your feedback

10/10 Excellent

VARUN

Travelled with family
Liked: Staff & service
Riddhi was great Coffee machine wasnt working Area was full of drug addicts
Stayed 2 nights in Aug 2023
Response from g on Aug 31, 2023
Thank You for your feedback

10/10 Excellent

Agatha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very pleasant, friendly, knowledgeable, responsible and great services!
Stayed 1 night in Jul 2023
Response from g on Aug 11, 2023
Thank You for your feedback

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Front Office staff very friendly and welcome. However, the parking lot in front of units is dirty and full of litter so needs to be swept.
Stayed 1 night in Jul 2023
Response from g on Jul 7, 2023
Thank You for appreciation.

2/10 Terrible

Kaitlyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Claims they have non smoking rooms, yet the moment we stepped into our room it REEKED of cigarette smoke. It’s understanding that they were unable to provide another room to us due to the weekend being busy and them being sold out of rooms. However, there was no accommodations made whatsoever, the room was not recleaned, and we were still charged full price for the stay. The wifi is not password protected, so it doesn’t work whatsoever. Breakfast is fruit, a yogurt and a muffin in a paper bag that you get from reception. You wait at least 30 minutes to get checked into your room. The keycards stopped working about 4 times over the weekend so we had to wait to get new ones. They have photos online for their property, but they only have photos of the updated bedrooms. I’m assuming they renovated the main floor but they did not renovate the second level, which is where we were staying. The room itself was dark, dingey, smelled awful, the ac unit was so loud I thought it was going to take off and fly away. The bathroom had smoke stains all over the walls, there was dust everywhere, all the grout lining the shower was mouldy. There were bugs each time we came back to the room in the bathroom or on the walls. The towels were stained with makeup and god knows what else. The only positive parts of the room were that the water was hot, and the beds were clean. You get what you pay for, and I didn’t expect this place to be amazing but I expected better.
Stayed 3 nights in Jun 2023
Response from g on Jul 4, 2023
Thank You for your feedback . we will be working on it.

10/10 Excellent

CHRIS

Stayed 1 night in Jun 2023
Response from g on Jun 19, 2023
Thank You

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from G on Jun 13, 2023
Thank You for your feedback

4/10 Poor

YURI

Stayed 1 night in Jun 2023
Response from G on Jun 13, 2023
We are sorry that you did not enjoy your stay with us.

2/10 Terrible

Tania

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed bugs
Stayed 1 night in May 2023
Response from g on May 29, 2023
But your room was cancelled

8/10 Good

Md Ashim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient location
Stayed 3 nights in May 2023
Response from g on May 23, 2023
Thank You

2/10 Terrible

Jean Yves

Stayed 3 nights in May 2023
Response from g on May 23, 2023
So sorry you did not enjoy your stay

8/10 Good

Koustov

Travelled with family
Liked: Staff & service
Close to down town
Stayed 1 night in Apr 2023
Response from g on May 23, 2023
Thank You

10/10 Excellent

Ali

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from g on May 23, 2023
Thank You

4/10 Poor

Joy

Travelled with group
Liked: Cleanliness, staff & service
Wifi did not work. Bed had barely any covers. Inadequate soap supply.
Stayed 1 night in Mar 2023
Response from g on Mar 27, 2023
Thank You for your feedback

6/10 Okay

chris

Stayed 4 nights in Mar 2023
Response from G on Apr 11, 2023
Thank You

2/10 Terrible

Douglas

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Smells really bad. Kids running and screaming up to mid-night. “Breakfast = muffing a pack on juice and all the bad coffee you can take.”
Stayed 1 night in Mar 2023
Response from G on Mar 10, 2023
Thanks for your feedback. We'll improve from here.

10/10 Excellent

Lilia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Everything good
Stayed 1 night in Mar 2023
Response from g on Mar 14, 2023
Thank You

8/10 Good

Cynthia Dessire

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from g on Mar 30, 2023
Thank You

2/10 Terrible

Lis

Stayed 1 night in Mar 2023
Response from g on Mar 27, 2023
Thank You

8/10 Good

Vitalii

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from g on Mar 8, 2023
Thank You

10/10 Excellent

Randell

Stayed 1 night in Mar 2023
Response from g on Mar 6, 2023
Thank You

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from g on Mar 24, 2023
Thank You

6/10 Okay

Sara Clelia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was wonderful and the property was clean however the smell of smoke was terrible and the dirty around the hotel made it unsafe and unwelcoming.
Stayed 4 nights in Feb 2023
Response from g on Mar 6, 2023
Thank You for your feedback

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from g on Feb 27, 2023
Thank You

8/10 Good

Sukhwinder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good in everything or budget friendly.
Stayed 1 night in Feb 2023
Response from g on Mar 6, 2023
Thank You for your feedback

6/10 Okay

David

Stayed 1 night in Feb 2023
Response from g on Feb 27, 2023
Thank You

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, parking, very friendly staff, unbeatable price.
Stayed 1 night in Feb 2023
Response from g on Feb 27, 2023
Thank you for your feedback

8/10 Good

Kitten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful and able to transfer rooms when I told them about my mom and brought us more blankets when I requested
Stayed 1 night in Feb 2023
Response from g on Feb 21, 2023
Thank You for your feedback

6/10 Okay

Ange

Stayed 3 nights in Feb 2023
Response from G on Apr 11, 2023
Thank You