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Reviews of Comfort Inn Ottawa East

2.5 out of 5
Comfort Inn Ottawa East
1252 Michael St, Ottawa, ON

Reviews

7.4

Good

Rating 10 - Excellent. 257 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 232 out of 1001 reviews" "
Rating 4 - Poor. 105 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast really is cut short by 30 mins Cleaner starts taking stuff away way before breakfast is over 6 out 10
Stayed 2 nights in Feb 2024

6/10 Okay

William

Liked: Staff & service
Staff and cleaning staff worked well with what they had but, the breakfast really needs work as does the layout of the space. Too many larger tables instead of smaller two seat tables. Many times there would be one person sitting at a table of four or six. The food really needs better prep, sausage appeared under cooked and eggs were in water.
Stayed 5 nights in Mar 2024

8/10 Good

Melissa

Travelled with family
Liked: Amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 5 nights in Mar 2024

6/10 Okay

Laetitia Danielle

Travelled with family
Overall it was an ok property, clean
Stayed 1 night in Mar 2024

6/10 Okay

Jewell

Travelled with family
Liked: Staff & service, property conditions & facilities
Mold in shower, not enough lighting in rooms. Bed was broke in first room had to change rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Tze Sheung

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

Jeanette

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Overall the staff were kind and accommodating but the room was not clean and had an old perfume smell.
Stayed 1 night in Mar 2024

10/10 Excellent

Thierry

Stayed 3 nights in Mar 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient location for an event we attended at the NAC. While it was close to a major roadway, the room was very quiet and the beds were comfortable. We will visit again.
Stayed 1 night in Mar 2024

8/10 Good

Giuseppina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like is when you are on 1st floor you have acces to your car parking is accessible by your patio door easy to load. Variety for breakfast and staff vety friendly.
Stayed 2 nights in Mar 2024

8/10 Good

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Chuck

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Front Desk lady, very helpful and informative..sorry i cant remember her name..thank you again
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
No food places that are local
Stayed 1 night in Mar 2024

6/10 Okay

Hiren

Travelled with family
Liked: Staff & service
Good friendly staff, old property and interior. Convenient location. But room size was smaller than average. Bathroom was not cleaned. Faucet in the bathroom was hard to open. Average experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet
Stayed 4 nights in Mar 2024

8/10 Good

Shirley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Frantisek

Liked: Cleanliness, staff & service, property conditions & facilities
Room very clean, quiet location. Complimentary breakfast, good quality. No complaints whatsoever.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice ! Very quiet staff were very polite and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Service at the front desk was wonderful
Stayed 1 night in Jan 2024

8/10 Good

Karen

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very noisy motel. Neighbours were very loud and disrespectful for others.
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Graeme

Stayed 5 nights in Aug 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Martin

Stayed 2 nights in Jan 2024

8/10 Good

Elvis

Stayed 1 night in Jan 2024

8/10 Good

deanna

Stayed 1 night in Jan 2024

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They property was very good 👍
Stayed 1 night in Jan 2024

8/10 Good

Michel

Stayed 1 night in Dec 2023

2/10 Terrible

Arpita

Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Stayed 5 nights in Dec 2023

2/10 Terrible

Ching Kwan

Stayed 2 nights in Dec 2023

10/10 Excellent

dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

rashid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
is not clean, nice place or sound like newly renovated
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Handy location for our weekend visit. Easy access to highway, restaurants and St. Laurent Mall. Very friendly staff.
Stayed 2 nights in Nov 2023

8/10 Good

G

Stayed 2 nights in Nov 2023

2/10 Terrible

Lisa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was run down, old. No elevator. The key card wouldn't work in my door, I had to go to the front desk twice before they came and fixed the actual lock on the door. The door was jammed and made a banging sound when it closed or opened. It wouldn't close or open without being forced.
Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Stayed 1 night in Oct 2023

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
1st night there had a bunch of guest, drinking, yelling and fighting in the parking lot below us. Other nights were better but not what we’re used to.
Stayed 4 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Dear PeterWe deeply apologize about this incident and the impression it left on you. We appreciate you bringing your concerns to our attention, as it provides us with the information needed to correct problems and improve on our services that we offer our guests. We do hope we will be given the opportunity to serve you once again and to show you we can do better.

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Great Breakfast, Good Staff
Stayed at this location for the first time. Most of the receptions staff and also cleaning staff are so humble and respectful. The check in and check out process was easy. The rooms have all the amenities and are well priced. Plenty of parking. Great accessibility. Great buffet breakfast. 24x7 coffee and tea were much appreciated as I work late at night and it was so convenient. Will definitely stay here again!
Stayed 4 nights in Oct 2023
Response from Meena Wardak on Oct 25, 2023
Dear DarrylThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,

8/10 Good

Clarice

Stayed 6 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Hello ClariceGlad you enjoyed your stay with us and we appreciate you taking the time to write a review. Thank you for choosing choice hotels. hope to see you again. Best regards

10/10 Excellent

Joseph

Stayed 6 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Glad you enjoyed your stay with us and we appreciate you taking the time to write a review. Thank you for choosing choice hotels. hope to see you again. Best regards

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bfast. Front staff friendly and efficient. Two level building. It’s very quiet and central. Good beds and walk in shower
Stayed 2 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Dear HeatherGlad you enjoyed your stay with us and we appreciate you taking the time to write a review.Thank you for choosing choice hotels.hope to see you again.Best regards

8/10 Good

Glenn

Stayed 2 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Dear GlennGlad you enjoyed your stay with us and we appreciate you taking the time to write a review. Thank you for choosing choice hotels. hope to see you again. Best regards

10/10 Excellent

wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuffs
Stayed 2 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Dear wayne Glad you enjoyed your stay with us and we appreciate you taking the time to write a review. Thank you for choosing choice hotels. hope to see you again. Best regards

6/10 Okay

Harriette

Stayed 2 nights in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Dear HarrietteGlad you enjoyed your stay with us and we appreciate you taking the time to write a review. Thank you for choosing choice hotels. hope to see you again. Best regards

10/10 Excellent

Jefferey W

Stayed 1 night in Oct 2023
Response from Meena Wardak on Oct 28, 2023
Dear JeffereyGlad you enjoyed your stay with us and we appreciate you taking the time to write a review. Thank you for choosing choice hotels. hope to see you again. Best regards