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Reviews of Best Western Plus Gatineau-Ottawa Downtown

3 out of 5
Best Western Plus Gatineau-Ottawa Downtown
131 Rue Laurier, Gatineau, QC

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1003 reviews" "
Rating 8 - Good. 325 out of 1003 reviews" "
Rating 6 - Okay. 162 out of 1003 reviews" "
Rating 4 - Poor. 85 out of 1003 reviews" "
Rating 2 - Terrible. 99 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Enrique, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside, it looks like a modern building but the hallways look quite dated. The rooms themselves were decently updated and clean. Found it odd to have the pool in full view from the main parking area; perhaps some frosted glass should be considered. All in all, a very nice stay (there for Loppet) and had the weather cooperated, would have stayed a day longer for the Winterlude.
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's an outdated hotel, kind of showing some wear and tear, but the room was comfortable and clean. Walkable to Winterlude activities and the History museum. Had a coffee machine and fridge in the room, no microwave. We received vouchers for breakfast in the morning... standard eggs, toast, etc. Wish hotel prices weren't so out of control though...
Stayed 1 night in Feb 2024

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property very dated
Stayed 2 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay while in Gatineau. Lovely view of the river and Ottawa.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a beautiful view of the river and Ottawa skyline. Staff is very friendly, helpful and knowledgeable. The rooms are very comfortable.

8/10 Good

Annie

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. The rooms and facility are well maintained. The staff are very friendly and helpful. Would definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Rufiya

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stay in Ottawa hotels drive into Gatineau.
Stayed 1 night in Nov 2023

10/10 Excellent

Stéphanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a youth hockey club staying there and they were making so much noice. I could not sleep from 6h30am until 8am. Wish they would have out me someplace else in the hotel. And tv was not working.
Stayed 1 night in Nov 2023

8/10 Good

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very acceptable with the night rate.
Stayed 5 nights in Nov 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Nov 2023

8/10 Good

Brooke

Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gordon

Stayed 2 nights in Oct 2023

2/10 Terrible

Kaoutar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view. Comfortable beds. Small breakfast area, have to vait to be seated. Free car parking. Overal- recomended.
Stayed 1 night in Oct 2023
Response from BWhotels on Nov 12, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to Ottawa and with a lovely room, amazing bed and continental breakfast. Loved it!
Stayed 1 night in Oct 2023
Response from BWhotels on Nov 11, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Jane

Liked: Staff & service
This was an average stay, TV did not work properly and the breakfast was was not great quality. Sheet covers were wrinkly as not ironed or taken from dryer at correct point
Stayed 3 nights in Oct 2023
Response from BWhotels on Nov 11, 2023
Dear,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at fom@bwgatineau.ca so we can discuss your experience further.

8/10 Good

C P Fournier Pais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good. View is good too. Can go to parliament by walk.
Stayed 1 night in Oct 2023
Response from BWhotels on Nov 11, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Viera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for pleasurable stay in your hotel.
Stayed 2 nights in Oct 2023
Response from BWhotels on Nov 12, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Won't be going back
I stayed for 5 nights and they didn't clean the room at all the last 2 days.
Stayed 4 nights in Sep 2023
Response from BWhotels on Nov 11, 2023
Dear,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at fom@bwgatineau.ca so we can discuss your experience further.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool. The staff was very friendly. The parking was limited but I had no problem finding a spot. I liked the park across the street and the walking bridge I could go to Ottawa the bed was very comfortable
Stayed 1 night in Oct 2023
Response from BWhotels on Nov 11, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities
My check in experience was terrible. I arrived at 230, was told my room was not ready and would be closer to 4. I came back at 345, room still wasn’t ready. Went back at 4, told it still wasn’t ready, that the room wasn’t inspected yet. Told it would be 10 minutes - the young man at reception asked if that was okay, I said no. He rolled his eyes and walked away. He was so incredibly rude - Only at 420 was the room ready. And within that 2 hours, many people came to check in and got their rooms right away. It’s completely unacceptable to wait 2 hours for a room.
Stayed 1 night in Sep 2023
Response from BWhotels on Nov 11, 2023
Dear,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at fom@bwgatineau.ca so we can discuss your experience further.

4/10 Poor

Kyle

Stayed 1 night in Sep 2023

6/10 Okay

Alessandro Enzo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Business Center was not in operation and the phone in the room did not work-could not call reception?? Very bizzare.
Stayed 1 night in Sep 2023

8/10 Good

Alessandro Enzo

Liked: Property conditions & facilities
Disliked: Amenities
Breakfast was terrible. No fruit. Slow yogurt refills. Juices wers skimpy. Overload on carbs.
Stayed 1 night in Sep 2023

2/10 Terrible

Anusha

Stayed 3 nights in Sep 2023

2/10 Terrible

Katelyn

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Dorothy

Stayed 1 night in Sep 2023

10/10 Excellent

Garry

Stayed 1 night in Sep 2023

6/10 Okay

Marie

Travelled with partner
The area is definitely quiet and there are a few restaurants within walking distance. Had to wait in the lobby until 5 pm as room was not ready upon check in. Quite inconvenient for anyone after a long flight.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lynn

Stayed 2 nights in Sep 2023

8/10 Good

Josee

Love the views from the hotel but needs updating inside.
Stayed 1 night in Sep 2023

6/10 Okay

Terica

Liked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Edward

Stayed 2 nights in Sep 2023

2/10 Terrible

Karem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made 2 reservations. One room with a queen size bed and sofa bed and another room with a queen size bed. I did not get any bed sheets or blanket for my sofa bed and for the queen size room, we got a handicapped room which was never requested. I went to the office few times to request a different room and they denied to help. I wouldn’t recommend anyone to go there due to the poor customer service being given to us.
Stayed 2 nights in Sep 2023

10/10 Excellent

Penny

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Amenities
Love the location
Stayed 1 night in Aug 2023

4/10 Poor

Jordan

Travelled with partner
Disliked: Cleanliness, amenities
When we initially checked-in and entered our room we noticed a streak of dried blood on the bottom sheet. We alerted the front desk staff who asked housekeeping to change the bedding while we went out. Upon our return, the blood was still on the bed. We called the front desk and they provided us with a new room. While the new room was great, we woke up to find that my iPhone and iPad, both of which were plugged into the black power box on the nightstand, were dead and not charging. When we went to bed, both plug-ins on the black power box were working fine, and my two devices were charging normally. My partner's iPhone, which was plugged directly into the wall socket as it was reachable from his side of the bed, was fully charged. Overnight my two devices plus my two Apple cords died (the cords wouldn't charge my partner's phone, but the one he used was still working). It appears that the power box on the nightstand has damaged my two devices and their power cords. At the Apple Store, experts performed an inspection on both devices and found that the charging port pins on both the iPhone and iPad were internally damaged with zero signs of corrosion and no physical damage. Upon running a power diagnostic, they found that there was an underlying issue with the charging ports on the devices, both of which previously had zero problems prior to being plugged into the black power box. Unfortunately, neither device was repairable due to the issue.
Stayed 1 night in Aug 2023

4/10 Poor

Zoia

Stayed 2 nights in Aug 2023

4/10 Poor

Mariam

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff was arrogant and place was not well maintained.
Stayed 2 nights in Aug 2023

4/10 Poor

Louann

Stayed 1 night in Aug 2023