Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from South Shore of Montreal

Nice hotel downtown

Posted 24-Aug-2014
Well located, bed is very comfortable. Very clear, staff friendly. The only con: the A/C is very noisy.
3 out of 5
by A verified traveller from d

Decent, but not boutique

Posted 21-Aug-2014
Decent , but not a boutique hotel. They need to upgrade a lot of amenities; and they need to get more experienced staff.
2 out of 5
by A verified traveller

location was good

Posted 18-Aug-2014
Pros: Walking distance to everything
It would have been nice to be told by anybody that they would be paving the road outside the hotel starting at five in the morning. We were told that it would be difficult to park, what about difficult to sleep. It could have been divulged.
4 out of 5
Recommended
for Everyone
by A verified traveller

End to our holiday

Posted 11-Aug-2014
Excellent service at the hotel. Thanks Lu! Great location walking distance to the market and great restaurants.
Comment from Hotel Management
14-Aug-2014 by Christopher M, Hotel Management
We're glad Lu took great care of you. We are a well located hotel and are happy that you were able to take advantage of it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient, pleasant

Posted 10-Aug-2014
Pros: Comfortable room, value
Excellent convenient location, comfortable quiet room. helpful staff.
Comment from Hotel Management
14-Aug-2014 by Christopher M, Hotel Management
Hi and thank you for taking the time to comment. We are pleased you had a quiet and comfortable stay and our staff were able to accommodate you. Hopefully we will see you in the near future.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Toronto, ON

Cute little hotel, close to everything in Ottawa

Posted 6-Aug-2014
The ARC hotel is a basic hotel, no bells or whistles but the staff was amazing. You are greeted with a glass of bubbly upon arrival and everything at check-in was lovely. The hotel room looked as though someone had slept on top of the bed (head dent in pillow) but my friend and I decided we'd travelled for too long to really care. A pickier person would have freaked out I'm sure. Turn-down service (chocolates AND an apple) was a nice touch! Very close to everything. Nice bathroom products and even a scale. Ha.
Comment from Hotel Management
8-Aug-2014 by Christopher M, Hotel Management
Hi Penny. Thank you for your comment. I am checking with our housekeeping department regarding your pillow just as follow up as that is certainly not a standard we follow. We hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Small, clean hotel in downtown.

Posted 6-Aug-2014
Pros: Very courteous staff.
Cons: Staff should check room air conditioning and toilets before checking in guests.
Location: Close to downtown (parliament building, canal, restaurants, etc).
We had issues with the AC and toilet, and they promptly changed our room.
Comment from Hotel Management
8-Aug-2014 by Christopher M, Hotel Management
Hi Sarnia. Very sorry for your inconvenience of having to change rooms as your issues described should not have happened in the first place. I hope we can welcome you back soon to give you the best guest experience possible.
2 out of 5
by A verified traveller

Mediocre stay

Posted 5-Aug-2014
The room was very dusty and musty smelling. Parking was expensive.
Comment from Hotel Management
12-Aug-2014 by Christopher M, Hotel Management
We appreciate your feedback. I do apologize regarding your experience. Please let us know in the future so we can take care of your concerns while you are with us as we hope to turn your experience around. Thank you.
4 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Very Friendly Staff

Posted 5-Aug-2014
Location: Great location a pleasant 5 minute walk to parliament and 15 minutes to the market. Great pubs, restaurants and shopping.
Terrific experience. The rooms are very clean with a very comfortable bed and reasonable rates for a long weekend.Terrific staff, very friendly and accommodating. .
Comment from Hotel Management
12-Aug-2014 by Christopher M, Hotel Management
Thank you for mentioning our dedicated guest experience team. We hope to share that with you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveller

Worked for me

Posted 5-Aug-2014
Pros: Great location
Cons: Small stuff really ... Champagne was offered on arrival but never materialized ... extra shampoo and soap on the second night of a two night stay woul
Location: Close to the downtown easily accessible.
Overall a good experience, friendly staff, nice accomodation, great location, view not so hot, but hey it's in the middle of a city..
Comment from Hotel Management
12-Aug-2014 by Christopher M, Hotel Management
We appreciate your comments. Where we may lack a little with our view, we hope to certainly make up for in guest service.