Ratings based on 661 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Couples
by A verified traveller

very impersonal

Posted 29-Sep-2014
Cons: The reception area
Not much to say we came we left. Not one thing special about the stay. Obviously a business hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Kingston, Ontario

Great Location

Posted 27-Sep-2014
The hotel was right downtown within walking distance of most attractions. The room was nicely decorated and very clean and the bathroom was newly renovated with nice fixtures. The bed was very comfortable and the staff were very friendly and helpful. The check-in sparkling wine was an excellent suprise!
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton, Ontario

.

Posted 26-Sep-2014
Pros: the welcome sparkling wine upon arrival and the chocolates, apples and water in the room were a nice touch.
Location: great restaurants nearby
Excellent hotel and great location. The staff were very friendly and helpful.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Toronto

Appreciation of my business

Posted 25-Sep-2014
Pros: Very comfortable beds, but the en suite washroom was small like something you might see in Hong Kong.
Location: Not much open in the evening during the week if you want to eat elsewhere nearby. Even Tim Horton's and Starbucks were closed.
The hotel staff genuinely appreciated my business. I was greeted with a glass of cold champagne while I registered and was also given a complementary room upgrade to a mini-suite.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Nice hotel downtown walking distance to everything

Posted 24-Sep-2014
Nice little boutique hotel walking distance from many restaurants and site seeing attractions.
4 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Stylish hotel...

Posted 21-Sep-2014
Pros: Classy, with friendly staff. Good for a romantic weekend...
Cons: Should have the ability to hook up HDMI cables to the TV and charging for wifi in 2014 is ridiculous. Coffee shops provide it free, so should hotels.
Stayed here twice now...Had a better room last time.
1 out of 5
by A verified traveller

Not worth the money

Posted 20-Sep-2014
Pros: Nothing
Cons: Not sure what you can do about the size of the rooms
Location: Location was good and attractions and restaurants were within walking distance.
The room was so small there was only room for 1 chair. There was only 5 hangers in the closet and no cupboards or drawers to unpack clothes into. We had to literally live out of our suitcase. There was also a mandatory valet parking fee which we had no idea about.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oakville, ON.

Great Hotel

Posted 17-Sep-2014
Really a beautiful Boutique hotel in the heart of the city. Lovely modern rooms with great amenities. Just steps to parliament buildings as well as Byward Market and Museums. Overall, extremely satisfied all the times I have stayed here.
4 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, QC

Nice hotel, paper thin walls

Posted 15-Sep-2014
Pros: Friendly staff, very nice decor, and spotless! Nice menu. Bed was comfy.
Cons: Sound through walls.
Location: Near everything - parliament, Bywater Market, Rideau canal, shopping, theatre.
The hotel is lovely, the staff is quite friendly, and it all looks good but the walls for my rooms (and I changed rooms in the middle of the night, because I could hear my neighbour's television - and it was quite low) felt paper thin in terms of the conversations I could hear through the walls. And on leaving, while they mentioned that I had switched rooms in the middle of the night, no one asked how it was.
Comment from Hotel Management
23-Sep-2014 by Christopher M, Hotel Management
Hi Rosalie and thank you for your comments. It's very unfortunate you had to move rooms concerning noise. I hope that we can welcome you back soon. All the best.
1 out of 5
by A verified traveller from ottawa, on.

Staff not friendly

Posted 13-Sep-2014
Not willing to help out with advice and not personable staff. Will not return
Comment from Hotel Management
23-Sep-2014 by Christopher M, Hotel Management
Hi Peter. I am so sorry to hear about your experience regarding our staff. Please accept my apologies as this is something we do not practice as a standard here at ARC The . Hotel. We wish you all the best.