Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Average

Posted 28-Jan-2015
Pros: Location
Average. Very small room. Not really a four star. Extra fees apply after you book. Not sure it was worth the money charged.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom to

Comfortable but small

Posted 27-Jan-2015
Staff very friendly booking and check out speedy service and over all pleasant
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel in the downtown.

Posted 25-Jan-2015
Although the rooms were a little on the small side, hospitality and quietness made up for that. We were on the 8th floor and found it very relaxing.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Understate high quality downtown hotel

Posted 25-Jan-2015
Pros: Good price versus quality.
Cons: Include some shoe cleaner / brush for winter salt cleaning.
Location: Two blocks to parliament hill, convention center. Close to Ottawa downtown shopping areas. Convenient public transit routes to/from airport.
Hotel reception is simple. Setting is minimal, but serving white wine while registering is a nice touch. Lobby guest area very nice. Staff very attentive. Hotel elevator is a bit slow. Room very clean, almost brand new. Bathroom slightly disappointed as the size is compact. A bit too close to neighboring office building and so need to let blind shut all the time. Convenient umbrella supplied in room for the unexpected weather.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and convenient close to everything

Posted 14-Jan-2015
We had a nice and comfortable stay. Staff is very nice
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal Qc

Great location, attentive staff

Posted 9-Jan-2015
Stayed two nights at the Arc staff were very attentive and polite. Was able to check in online ahead of time which was great. Requested a corner room and extra towels which we got! The room was very clean and had lots of space. There was a Starbucks subways and Timmy's less than half a block away. I'd definitely stay again.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Toronto

Lovely boutique hotel

Posted 3-Jan-2015
Pros: The bed was comfortable, and the location was excellent -close to Parliament and Spark Street, and just a short walk to the ByWard Market.
Location: Parliament Hill, Spark Street and the ByWard market are all close by. Lots of shops, cafes and restaurants within easy walking distance.
We stayed for 2 nights and had a very positive experience. It was New Year's Eve, and we were welcomed with a glass of sparkling wine and good service. The room was comfortable and nicely decorated. Originally, I thought that paying for the valet parking was too expensive, but after learning that downtown Ottawa is very expensive, paying for the valet service would have been a better plan, and I would recommend it as a good option for anyone bringing a car into downtown Ottawa.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in a convenient location

Posted 1-Jan-2015
I stayed only one night, but I enjoyed living at this hotel. Staff was very professional. Room was very clean. One thing I would like to add, not linked to the hotel: be aware that using the World Exchange Parking overnight is costly. Apparently, there is a sign that we can't park overnight, but certainly not at the entrance, I only noticed the 24-hour sign. 30$ for 12 hours...
5 out of 5
Recommended
for Everyone
by A verified traveller

First time. 1 night. Did not get to experience all

Posted 30-Dec-2014
Pros: Liked it well enought to book again Thurs Jan 1st
Good experience. First time to stay here. Booked again in January
5 out of 5
Recommended
for Everyone
by A verified travellerfrom mississauga

Clean room

Posted 27-Dec-2014
Great customer service Called to let me know about a problem in the area that could have effected check in