Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from ottawa, on.

Staff not friendly

Posted 13-Sep-2014
Not willing to help out with advice and not personable staff. Will not return
3 out of 5
by A verified traveller

bahhh

Posted 9-Sep-2014
Cons: service
Holes in ceiling of bathroom, stains everywhere and unfriendly service. I understand the city can cut water and it is not the hotels fault but there is a way to be nice about it when announcing to customer. I will be spending my money at other nice hotels in Ottawa next time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Overnight for Business

Posted 8-Sep-2014
Wanted to stay close to downtown for business; very friendly staff and clean hotel. Perfect for what I needed.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto CA

ARC hotel Sept 2014

Posted 3-Sep-2014
Hotel not easily found but banners out front helped. Difficult entrance with three steps and no door man made getting bags in a bit problematic Warmly welcomed with a glass of sparkling wine but now you have a glass and your bags to negotiate the small elevator to get to your room The room is NY chic meaning the vathroom is small but everything is well laid out Overall it was clean and quiet but cmon...single ply toilet paper??? His and hers Bathrobes were a nice touch. The AC was a but noisy but since youre on a main bus route what little noise did come in was masked. The hallways were hot as it was very muggy. Ice machines on even floors only As a change of pace from the Lord Elgin the hotel was well placed and priced competitively. A Keurig in the room plus cream and milk in the bar fridge made the trip to the local Tims a decision Valet parking was attentive but right after we were told street overnight parking was free but took valet just because its one of those things we indulge in Adult friendly non party comfortable and downtown. Enjoyed it
4 out of 5
Recommended
for Everyone
by A verified traveller from South Shore of Montreal

Nice hotel downtown

Posted 24-Aug-2014
Well located, bed is very comfortable. Very clear, staff friendly. The only con: the A/C is very noisy.
3 out of 5
by A verified traveller from d

Decent, but not boutique

Posted 21-Aug-2014
Decent , but not a boutique hotel. They need to upgrade a lot of amenities; and they need to get more experienced staff.
2 out of 5
by A verified traveller

location was good

Posted 18-Aug-2014
Pros: Walking distance to everything
It would have been nice to be told by anybody that they would be paving the road outside the hotel starting at five in the morning. We were told that it would be difficult to park, what about difficult to sleep. It could have been divulged.
4 out of 5
Recommended
for Everyone
by A verified traveller

End to our holiday

Posted 11-Aug-2014
Excellent service at the hotel. Thanks Lu! Great location walking distance to the market and great restaurants.
Comment from Hotel Management
14-Aug-2014 by Christopher M, Hotel Management
We're glad Lu took great care of you. We are a well located hotel and are happy that you were able to take advantage of it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient, pleasant

Posted 10-Aug-2014
Pros: Comfortable room, value
Excellent convenient location, comfortable quiet room. helpful staff.
Comment from Hotel Management
14-Aug-2014 by Christopher M, Hotel Management
Hi and thank you for taking the time to comment. We are pleased you had a quiet and comfortable stay and our staff were able to accommodate you. Hopefully we will see you in the near future.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Toronto, ON

Cute little hotel, close to everything in Ottawa

Posted 6-Aug-2014
The ARC hotel is a basic hotel, no bells or whistles but the staff was amazing. You are greeted with a glass of bubbly upon arrival and everything at check-in was lovely. The hotel room looked as though someone had slept on top of the bed (head dent in pillow) but my friend and I decided we'd travelled for too long to really care. A pickier person would have freaked out I'm sure. Turn-down service (chocolates AND an apple) was a nice touch! Very close to everything. Nice bathroom products and even a scale. Ha.
Comment from Hotel Management
8-Aug-2014 by Christopher M, Hotel Management
Hi Penny. Thank you for your comment. I am checking with our housekeeping department regarding your pillow just as follow up as that is certainly not a standard we follow. We hope to welcome you back soon.