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Reviews of A Voyageur's Guest House

2.5 out of 5
A Voyageur's Guest House
95 Arlington Avenue, Ottawa, ON

Reviews

6.2
Rating 10 - Excellent. 74 out of 441 reviews" "
Rating 8 - Good. 113 out of 441 reviews" "
Rating 6 - Okay. 90 out of 441 reviews" "
Rating 4 - Poor. 70 out of 441 reviews" "
Rating 2 - Terrible. 94 out of 441 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities
wanted to rest with the TV after a little walk in town , TV got sound no images, that’s dise a pointing for me
Stayed 1 night in Mar 2024

8/10 Good

Victoria

Disliked: Amenities
It suited our purposes for a one night stay
Stayed 1 night in Feb 2024

6/10 Okay

Ameer Hamza

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
not the best place to stay. will work for a quick sleepover
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffery

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Georges

Stayed 3 nights in Feb 2024

2/10 Terrible

Parham

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

AMANDEEP

Disliked: Cleanliness, property conditions & facilities
Needs more cleanliness for bedding & hot water availability for shower and more ventilation.

10/10 Excellent

Sandeep

Stayed 1 night in Oct 2023

2/10 Terrible

Scott

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We didn’t even finish checking in to the property. Our first impression of the space was not at all like the photos. The room was extremely disappointing, the bed was blocking a fire exit, the shower was installed over a window, there was garbage in the mini fridge that was covered in flies. We opted to leave immediately. As we were leaving, the woman who checked us in just said “ok, bye!”. Very disappointed.
Stayed 1 night in Oct 2023

4/10 Poor

Theerun

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shared bathroom is horrible the just half of the double toilet cover in the bathroom the other half is missing Not often cleaned, smelly and many flies. The room had insuficient lighting but there is a fool smell sticking in the rug or coming from somewhere else for a long time. Even had to ask to get a room spray to mask the odor. 1 or 2 more amenities like a few more clothes hanger could be added The owners are honest but can be insistant for you to use their POS machine If you have the choice, pay only by Etransfer, online or cash. As customer you should be able to have the option to choose. It created a whole issue which affected my trip's budget in the city, but it finally got resolved and the transaction was cancelled
Stayed 3 nights in Oct 2023

6/10 Okay

Loren

Travelled with partner
Liked: Staff & service, amenities
The room with 2 beds & shower was clean, but needed some tlc. Good shower, but doors not attached properly & broken tiles on the floor. Nice owner and safe area in a great position. Could be a little gem 🌿
Stayed 2 nights in Sep 2023

2/10 Terrible

ROYAL QUEEN

Disliked: Cleanliness
I booked this place and it was canceled without my knowledge. My sister got to Ottawa from Toronto and was stranded. Have never had this kind of experience before. Every hotel around was booked. Left an 18 year old stranded. I really can’t fantom this kind of experience.
Stayed 1 night in Sep 2023

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
The owner was very pleasant and helpful.
Stayed 2 nights in Sep 2023

6/10 Okay

Aara

Stayed 1 night in Sep 2023

2/10 Terrible

Irene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I specify that I didn't stay in this place because I checked out 10 minutes after checking in. When I first arrived the area and the people around the house gave me a weird vibe but I still went inside. The guy that checked me in wasn't rude, however he didn't seem very professional. He and another lady were discussing about a person owing them money as if I wasn't there. The guy then told me that they thought I wasn't coming (it was 2 in the afternoon) so they didn't have my room ready and gave me a room on ground floor, in front of the reception that a few moments before was occupied by the cleaning lady. It was small and dirty, they didn't even make the effort of making the bed to look like no one was just there. The smell was terrible and the window - which was broken - was directly on a very unsafe street. The guesthouse in general looked dirty and felt really sketchy and shady. I asked to check out and to get a refund but they refused. I called the owner; she was kind but again declined to refund me. I then asked expedia for a refund and they agreed and called the place for me because in the meantime I had to book something new. I don't understand how a place like rhis can be on a major hotel provider!!
Stayed 1 night in Aug 2023

2/10 Terrible

Jigar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was not as advertised. Staff was accommodating. However the room condition and area is not great. Would not recommend.

6/10 Okay

Rasheed

Business traveller
Likes: Cheap to stay in. Dislike: lack basic facilities, full of bugs and bathroom smelly and no body wash soap.
Stayed 1 night in Aug 2023

2/10 Terrible

marcxo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attendant @ room next to me spent the whole night literally cursing at each other. I did not sleep at all. It was an absolute disaster!… wondering if deserve 50% of my money back???????
Stayed 1 night in Aug 2023

10/10 Excellent

Pandi

Stayed 1 night in Aug 2023

4/10 Poor

Phillip

Disliked: Cleanliness, property conditions & facilities
When i arrived was told no hot water, room had one towel, no soap, shampoo, no face cloth or hand towel , if it was not for traveling 800 plus km on a motorcycle and being tired i would have looked for something else , would not recommend staying there, not what is advertised.
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Andrew
The staff's attitude and the property owner's approach were courteous and considerate. Cleanliness and organization abound. I will at any time suggest this property to anyone. Thanks for making my stay pleasurable.
Stayed 1 night in Jul 2023

8/10 Good

ESTHER

Stayed 1 night in Jul 2023

2/10 Terrible

Bom

Disliked: Cleanliness, staff & service, property conditions & facilities
The property receptionist does not have my room booked even though I have all confirmation. The property is not made up for hotel use. It’s an old neglected house.
Stayed 1 night in Jul 2023

4/10 Poor

Anissa

Business traveller
Disliked: Cleanliness, property conditions & facilities
The staff were nice however useless. they are there just to hand you the keys. The place was not as described. An old house splitted in rooms. Felt like I was in an illegal habitation. Bathroom seat broken, aeration exits blasting cold air which turned the room to a fridge in the night, bath sink doesn't drain well.old furniture, dim light, can't open the windows, room has the back door house exit witch felt unsafe, staff not available all the time. You are given a code to enter the house. Noise from upstairs tenants, kids in the house which is not a place for a 2 years old kid, neighborhood very low scale, fridge stinks sour milk, sheets look dirty but maybe just old. I was not comfortable sleeping on the bed or using the sheets to cover myself...bottom line, the worst experience ever. Definitely false advertising!!
Stayed 1 night in Jul 2023

2/10 Terrible

Isam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pay a little more and another place...
Stayed 1 night in Jul 2023

2/10 Terrible

Andrew

Liked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Dorothy

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is the worst that I have ever stayed at. I selected it because it is conveniently close to the Library and Archives of Canada and it was inexpensive. It looked basic, but clean, but the pictures were deceptive. It was like a prison cell. There was less than a foot between the end of the bed and the wall. Walls are paper-thin and I could clearly hear upstairs residents and upstairs plumbing. There was 1 towel provided-no hand towel and no bath mat/towel. No hair dryer. No breakfast although several websites, as well as their ad on the front of the house, say that they provide. The hall was dimly lit and the floor uneven due to structural issues, which could be a fall risk. I guess one gets what one pays for, but I would never stay here again, nor would I recommend this to anyone I care about.
Stayed 2 nights in Jun 2023

4/10 Poor

Tian

Disliked: Cleanliness, property conditions & facilities, room comfort
A solid 2/10
Overall pretty sketchy but definitely fit the budget. To enter the property you must call a phone number jotted down in permanent marker and taped to the window. In which case a guy picked up and checked us in about 10 mins later. Upon entry you get hit with a strange musk that has marinated throughout the entire house. The odor roughly resembled what it would be like to be inside a hamster cage. The smell was most potent in the bathroom, which is a great way to test how long you can hold your breath for. While the shower was recently redone, whoever tackled that landlord special used an ungodly amount of silicon/caulking instead of cutting the tile to size, which was starting to grow black mold. Parking was a gamble as there's one narrow driveway that could fit 2 cars. If you get stuck in the first driveway spot you're either SOL or would have to go knocking on the 8 other doors to find out who parked behind you. I ended up parking on the road and leaving before 8:00am to avoid getting a ticket. My professional recommendation is to not, and find somewhere else lol. It's a solid stay if you don't have any general standards or enjoy a challenge.
Stayed 1 night in Jun 2023

10/10 Excellent

Pavlo

Stayed 1 night in Jun 2023

2/10 Terrible

Ashokkumar

Stayed 3 nights in Jun 2023

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here! Past reviews are fake
Old rundown building. No one was there for check-in at 4:00pm. Had to call 4 different numbers taht was taped to outside window. Nobody answered any of the numbers and couldn't leave message. After 25 minutes a guy showed up and asked me "what do you want". Young adults going in and out, partying, there was dirty towels on the floor near entrance for water leaks. Dirty floor. Stained ceiling. Dirty walls. Sorry communal microwave in hallway. Finally made it to my room. It was filthy. No AC. Linen looked dirty and the clerk told me I had to share the bathroom with some girls. I am sure bugs were hiding in the corner! I told clerk this was unacceptable and would not stay there. He denied a Refund. I notified Hotels.com and they could not reach the property. Warning: don't stay here
Stayed 2 nights in Jun 2023

2/10 Terrible

AYODEJI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Jonathan

Stayed 2 nights in Jun 2023

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
We had this booked a week in advanced, and had driven up to Ottawa from Toronto on the day of our reservation. They called us two hours before our check-in time saying they had cancelled our reservation, and had no way to renew it, or offer us a room. They said they would call us back which they never did. We ended up having to book another hotel last minute. We’re disappointed by the experience, they seem to be unreliable with holding reservations.
Stayed 1 night in Jun 2023

2/10 Terrible

uzo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room outdated with damaged AC unit and input.stained bedsheets and over used towel.
Stayed 1 night in May 2023

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The ad says front desk will greet you but there are 4 numbers posted on the door and it took me 4 tries till someone picked up and then we waited another 5 minutes till someone opened the door. The room was small not what I was expecting I guess I should have read deeper into the description. The bathroom attached to the room had a broken mirror on the floor by the toilet. The sheets were visibly dirty and the pillows looked 30 years old and like they had never been washed.
Stayed 1 night in May 2023

2/10 Terrible

Rochella

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Mahdi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, it was not even dusted. No place to hang your cloths. curtains were so dirty, I did not feel touching them. They had said there is parking, but we had to park back to back with others and once we had to wait for a long time to be able to take the car out. Also it was said that there is air conditioning, while there was none. I will never go to this hotel and would not recommend it to anyone. Not even sure if this legally can be a hotel!
Stayed 2 nights in May 2023

4/10 Poor

louis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was like a prison cell.There was no fan to cool things a double unconfortable bed. Th ere was no room to move literaly. A light thst we couldnt cut out.very disappointing
Stayed 1 night in May 2023

2/10 Terrible

Terri

Disliked: Cleanliness, property conditions & facilities
The price is right. But there is no prize. No face cloths, only one towel, no where to hang up towels in bathroom, no hangers in room for coats. No coffee available in rooms or anywhere. Parking is free but again a huge joke. Three guest park behind each other in a single driveway. We had to wait almost a hour for the car behind us to be removed so we could get out of the driveway. My advice is to pay extra for more comforts. Don’t go to this place.
Stayed 2 nights in May 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Marianne

Stayed 2 nights in May 2023

10/10 Excellent

Shahnaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff Sadia and Hasan was very friendly. They try to give us best service. We will be back to same place again soon. Property is downtown but very peaceful place.
Stayed 1 night in May 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Serge Eric

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and inconvenient
Stayed 1 night in May 2023

8/10 Good

Igor

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

6/10 Okay

Nick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Omar

Stayed 4 nights in Apr 2023

10/10 Excellent

Akexander

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Located ub downtown
Stayed 2 nights in Apr 2023
Response from Jouali on Apr 22, 2023
Thank you for your feedback.

2/10 Terrible

Olajumoke

Stayed 1 night in Apr 2023