We booked 2 rooms. One is for 4 people 4 beds including 2 children. The family room is in a suitable size and space. (not too small) Another room is one bed for 2 people but it will be okay for only Asian's size. Room provides free bottle of water everyday. Breakfast has 2 choices. We ordered 2 types of set menu. Japanese set menu is good, also western set menu. It is the same menu every day. Children love the food. Overall service is good. The reception's lady is very nice and has a warm welcome to us. Location is good. If you need JR and need an elevator for heavy luggage, you need to get to East exit only. For Subway, you need to cross the flyover which is closed to the hotel. Then, walk around 5 minutes outside to reach the front of Shin-Osaka's station building. Lawson is only convenient store closed by, so some snack might be sold out at night.