Property entrance

Reviews of Shin-Osaka Station Hotel Annex

3 out of 5
Shin-Osaka Station Hotel Annex
1-15-2 Higashi-nakajima, Higashi-yodogawa-ku, Osaka, Osaka-fu

Reviews

8.0

Very good

Rating 10 - Excellent. 123 out of 416 reviews" "
Rating 8 - Good. 209 out of 416 reviews" "
Rating 6 - Okay. 63 out of 416 reviews" "
Rating 4 - Poor. 19 out of 416 reviews" "
Rating 2 - Terrible. 2 out of 416 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Raimundas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short time
Good for a short time. Very close to the Shin-Osaka station. The price is also good.
Stayed 1 night in Jan 2020
Response from NATE on Jan 30, 2020
Thank you for your stay. We will make every effort to keep our customers comfortable. We look forward to coming again.

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to train station. Very good location. Easy access.
Stayed 4 nights in Dec 2019
Response from NATE on Jan 5, 2020
Thank you for staying this time. It is a 5-minute walk from the Shin-Osaka east exit, and it is a convenient station where you can enjoy sightseeing in Umeda / Namba as well as Kyoto / Kobe / Nara without transfer. The staff will make every effort to choose this hotel the next time you come.

10/10 Excellent

Donny, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't be more conveniently located. While little more than a place to sleep at night, it's perfect as a hub for visiting the rest of Kansai.
Stayed 1 night in Dec 2019
Response from NATE on Jan 5, 2020
Thank you for staying this time. The hotel was invisible from the station and was annoying. In the future, we will consider installing a signboard inside the station yard and consider measures to prevent customers from getting lost. Thank you for your valuable opinions while you are busy.

8/10 Good

JennyQuek, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, just a 5-minute walk from the East gate of Shin Osaka Station. At the end of the East Gate corridor, take the elevator at the right corner (quite hidden). Cross the street on the right, go right n then left and all the way straight ahead for about 100 metres. 2 options of Breakfast available: Japanese or Western. We checked in at the main block, slept at another block and ate at a 3rd block.
Stayed 2 nights in Nov 2019
Response from NATE on Dec 1, 2019
Thank you for staying this time. I am very happy to receive the high evaluation. In the future, all the staff will make every effort to keep this evaluation from falling. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, near the train station. Very comfortable.
Stayed 1 night in Aug 2019
Response from NATE on Oct 19, 2019
Thank you for your review this time. Shin-Osaka is a convenient station that can be used without changing trains in Kyoto and Kobe. Recently, it has become available without connections from Shin-Osaka to Nara. I would be very happy if you could choose this hotel when you come to Osaka.

10/10 Excellent

oystein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base for using JR pass for daytrips
Spacious,clean and nice modern room with 3 beds. Perfect location for our daytrips with our Japan rail pass. Hotel is next to the shinkansen/jr station and also close to the metro to Dotonbori.
Stayed 5 nights in Jul 2019
Response from NATE on Oct 16, 2019
Thank you for stay. I am very happy to appreciate the Cocoon Room. Recently, there was a train that I could go from Shin-Osaka to Nara without changing, so it became more convenient. We look forward to welcoming you to Osaka again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from フロント 名手 on Jul 4, 2019
この度は、ご宿泊の頂きまして誠にありがとうございます。 次回までには1つでも評価が上げられるようサービスの向上・清掃・設備の改善などを行いお客様に快適に過ごして頂けるように努力して参ります。 この度は、お忙しい中評価頂きましてありがとうございます。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from Shin-Osaka Station as long as you use the right exit. We learned the hard way that the Central Exit was wrong from the station and ended up getting a taxi after Google Maps had us walk around in a circle. The stay was pleasant overall. My main complaint was a smell of mold in the bathroom. I couldn't see mold but could smell it. The bathroom may need better ventilation.
Stayed 3 nights in May 2019
Response from FRONT NATE on Jul 1, 2019
We apologize for the difficulty in understanding the way to the hotel. In the future, I would like to create a signboard etc. and improve it. I'm sorry I made you feel unpleasant with the smell of the bathroom. In the future, we will thoroughly clean up to prevent this from happening. This time I was very sorry.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great stay
Stayed 2 nights in Apr 2019

10/10 Excellent

Lesley, Sydney, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to stations, quiet and serves breakfast. We couldn't have proper brekkie from 7am, they offer takeaway muffin and drink. Helpful staff and will come back again.
Stayed 6 nights in Apr 2019
Response from NATE on Apr 21, 2019
Thank you for stay. Please have breakfast by all means when you come next time. We offer homemade tofu, yogurt and jam. We'll be expecting you.

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly , there’s free shampoo ,toothbrushes , razors , green tea and water.
Stayed 1 night in Apr 2019
Response from NATE on Apr 21, 2019
Thank you for stay. We have prepared amenities free of charge to lighten your luggage even a little. I am delighted to be pleased.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from 名手 on May 3, 2019
この度は、ご宿泊頂きまして誠にありがとうございます。 このような高い評価頂きましてありがとうございます。 次回ご宿泊頂く際にはサービスの向上・設備面を強化して参りたいと思います。 この度はお忙しい中評価頂きましてありがとうございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and clean rooms. Excellent breakfast.
Stayed 4 nights in Mar 2019
Response from NATE on Apr 21, 2019
Thank you for stay. Thank you for your high rating. I will make an effort so that this evaluation does not go down from now on. In addition, we look forward to the day when you can come.

10/10 Excellent

Raimundas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The stay was perfect, in line with my expectations. Location was very convenient. For breakfast, there were two choices. I chose Japanese style and didn't regret it.
Stayed 1 night in Feb 2019
Response from NATE on Feb 28, 2019
Thank you for your stay. Thank you for your rating on breakfast this time. I will make an effort to say that it is delicious when coming next time. I will make every effort to make customers happy.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Give This Hotel A Miss!
The location was ideal for us as it is near train station. We were in the Annexe rooms which look new and definitely clean. Will definitely stay here if in Osaka.
Stayed 3 nights in Feb 2019
Response from NATE on Feb 28, 2019
Thank you for your stay. The room you stayed with is a room of Cocon Superior, it is the room with the theme of warmth. am pleased that you have evaluated room. I will make every effort to make customers happy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent stay with simple but nice breakfast
About 10 min walk from the east exit of Shin Osaka Station. They provided breakfast but a choice of Japanese or Western, no bad though.
Stayed 3 nights in Feb 2019
Response from NATE on Feb 28, 2019
Thank you for your stay. Thank you for your high evaluation this time. For breakfast, we choose Japanese or Western food in advance. Both of them are homemade, free corner tofu · jam is also All handmade. I will make every effort to make customers happy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super-convenient, located about a five minute walk from the Shin-Osaka train station. Simple, no-frills, but still very comfortable. Staff were very friendly and breakfast was very good. Would recommend to anyone who is arriving very late at the station or departing very early in the morning!
Stayed 2 nights in Dec 2018
Response from NATE on Feb 28, 2019
Thank you for message. Thank you for rating staff service and breakfast and location. Shin-Osaka Station also has a Shinkansen so it is convenient for customers traveling around Japan. The hotel has 24-hour staff reside If you can contact us even after 24 o'clock in the check-in we will correspond. Thank you for rating this time. We will be waiting for your next stay.

10/10 Excellent

Yee Sing, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and convenient stay
I had a wonderful stay at this hotel. The breakfast was great and the location wasn’t that bad. Overall this is my most enjoyable stay in Osaka.
Stayed 4 nights in Dec 2018
Response from NATE on Jan 26, 2019
Thank you for stay. Breakfast is handmade, recently milk jam and yoghurt have improved, I am pleased that such a rating is appreciated.

8/10 Good

Fonywaty

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and not far from station. Typically small
It was clean but the room was the typical very small Japanese hotel rooms. The breakfast was standard but the people I encountered during my stay were very nice and friendly, especially the old ladies who I assumed were the bed-makers. Located not far from station.
Stayed 1 night in Dec 2018
Response from NATE on Jan 17, 2019
Thank you for staying with us this time. I would like to aim to improve the service of all the staff so that customers will be pleased in the future. I would like to improve so that I can evaluate breakfast as delicious. Thank you for your precious opinion.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shin-osaka station, room very cosy, nice staff
Stayed 1 night in Dec 2018
Response from NATE on Jan 6, 2019
Thank you for stay this time. I received such a high evaluation, I feel very happy. I will continue my efforts in the future. We are looking forward to seeing you again.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from NATE on Jan 6, 2019
Thank you for stay this time. I received such a high evaluation, I feel very happy. I will continue my efforts in the future. We are looking forward to seeing you again.

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay
Stayed 1 night in Dec 2018
Response from NATE on Jan 6, 2019
Thank you for your stay. I will make an effort in the future. We are looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from NATE on Oct 25, 2018
この度はご宿泊頂きましてありがとうございます。 高評価いただきありがとうございます。 満点を頂けるようにスタッフの対応・部屋の快適さなどを改善していければと思っております。 この度は評価頂きましてありがとうございます。

10/10 Excellent

Scott, Dallas, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only booked this hotel to be close to shin-Osaka station. Wasn’t expecting much but it was very nice. The staff was very attentive. The breakfast was satisfying and you could choose between western or Japanese the day before. Highly suggest this hotel if you’re using it as a base camp to get around.
Stayed 4 nights in Sep 2018
Response from NATE on Sep 26, 2018
Thank you for message. We are pleased that we received high evaluation. We will do our best in the the future I am looking forward to seeing you again.

6/10 Okay

Kimihiro

Stayed 1 night in Aug 2018
Response from フロントスタッフ 名手 on Sep 19, 2018
この度はご宿泊頂きましてありがとうございます。 今後1つでも口コミのランクが上がるよう、改善してまいりたいと思います。 また、ご利用いただけますようスタッフ一同努力してまいります。 この度は評価頂きまして誠にありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from フロントスタッフ 名手 on Sep 19, 2018
この度はご宿泊頂きまして誠にありがとう。 高評価頂きましてありがとうございます。 今後評価がさがらないよう努力してまいります。 次回も当ホテルを選んでいただけるように精進してまいりますのでよろしくお願いいたします。

8/10 Good

Matt, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel close to Shin-Osaka train station
Five minute walk from the railway station. Reasonable food places nearby or can always take a train closer to the big smoke of Osaka. The western style breakfast is a couple of sandwiches and fruit, which is fine. Asian style breakfast also available. Staff are pleasant and helpful.
Stayed 2 nights in May 2018
Response from Tanaka on Jul 13, 2018
Thank you for choosing Shin Osaka Station Hotel Annex. We look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Only 5 min from Shin Osaka Station.. Friendly staff. Clean room.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Tim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff. Annex is right by the hotel. Large room.
Stayed 2 nights in Mar 2018

10/10 Excellent

Sashen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds expectations
Perfect place to spend the night after a long day Sightseeing. A quick walk from the station. Great restaurants around. Very pleasant staff.
Stayed 1 night in Mar 2018

10/10 Excellent

Sashen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

datatoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to free loop bus and train station
Very good facility and staff. Much larger rooms than Tokyo.
Stayed 1 night in Mar 2018

8/10 Good

YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is good for travellers, as it is around 5 minutes' walk from Shin-Osaka station. The staffs are nice and welcoming, and the breakfast is really good. However, the room is railway-facing, so there is some noice when trains passing by. Overall, it was a good stay.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorial. Wonderful breakfast despite the limited choices.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Subpar standard
Location is very good just a short 5 mins away from Shin-Osaka station. However, the room looks old and run down. Bed was not really clean. Got bitten by bugs. Breakfast was cold. Paid too high of a price for this standard
Stayed 1 night in Dec 2017
Response from Front desk clerk on Jan 13, 2018
Thank you very much for your stay in Shin-Osaka Station Hotel Annex. All breakfast is made from 1 hour to 2 hours before opening time. Tofu, salad and pickles are always served at normal temperature or cold, but It is possible to warm up, please tell the staff in that case. We are looking forward to welcoming you again. Kindest regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sized room and good breakfast service. A little hard to find if you don't know the area. Hint: Use the east gate of the Shin-Osaka station, get to the ground level and then head right.
Stayed 1 night in Nov 2017
Response from Front desk clerk on Jan 13, 2018
Thank you very much for your stay in Shin-Osaka Station Hotel Annex. We are looking forward to welcoming you again. Kindest regards

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean hotel with BREAKFAST!!!!!
I enjoyed the Japanese breakfast which came with the room! Friendly staff and everyone I spoke to answered in Englsh. Here are directions to those walking from Shin Osaka Station. 1) Take the East Exit; go to the left and take stairs or elevator to the street level. 2) Go right and cross the street at the light and continue to the right. Keep walking on the sidewalk. You will pass Lawson convenience store. Keep going. 3) soon you will see a sign for Station Hotel and Station Hotel annex. 4) Veer slightly to the left down a narrow street and hotel will be on the right. I arrived around 8:30 pm and staff was very efficient. They had my reservations and was nice enough to use the phone for a call (in Japan) to let my sister know I made it okay since there are no phones for outside calls in the room or lobby. I really appreciated this kindness. I will certainly stay her for future visits. And although I had to take a smoking room because there was no non-smoking room available, the smell wasn't that bad.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and friendly
staff was excellent, friendly, very helpful, and the breakfast was yummy and organic, very fresh

8/10 Good

Sean Tan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite comfortable stay
Even though the hotel room is smaller than what I had expected, however, the bed was pretty soft and comfortable and the hotel staff were very welcoming and friendly who would never fail to greet us whenever they saw us. The breakfast was also very yummy and delicious but the hotel can consider to extend the breakfast timing especially for guests like me who like to sleep in later. The hotel can also consider to increase the number of breakfast choices or at least change the variety of food served every morning. Overall a good experience in the hotel which is worth every cent paid for.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice, but really small rooms. It is a good option for transfers

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

christina, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to train ststion, yummy breakfast
Over my expectation, very clean, Japanese style breakfast is a must to try!
Don't want to leave

8/10 Good

Witchuta, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location for JR
We booked 2 rooms. One is for 4 people 4 beds including 2 children. The family room is in a suitable size and space. (not too small) Another room is one bed for 2 people but it will be okay for only Asian's size. Room provides free bottle of water everyday. Breakfast has 2 choices. We ordered 2 types of set menu. Japanese set menu is good, also western set menu. It is the same menu every day. Children love the food. Overall service is good. The reception's lady is very nice and has a warm welcome to us. Location is good. If you need JR and need an elevator for heavy luggage, you need to get to East exit only. For Subway, you need to cross the flyover which is closed to the hotel. Then, walk around 5 minutes outside to reach the front of Shin-Osaka's station building. Lawson is only convenient store closed by, so some snack might be sold out at night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ampika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ampika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

surachas, baangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good near shin osaka jr and subway and very good staff

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to station
Loved the proximity of the station from shin osaka. Just make sure not to go up the yellow bridge. There's a elevator close by

6/10 Okay

istvan, Sydney

Liked: Cleanliness, property conditions & facilities
Hotel near station
This hotel is close to the station but difficult to find. Have to go up and down stairs on the footbridge which is awkward with suitcases.