Reception

Reviews of Holiday Inn Osaka Namba

4 out of 5
Holiday Inn Osaka Namba
5-15 Soemon-cho, Chuo-ku, Osaka, Osaka-fu

Reviews

8.4

Very good

Rating 10 - Excellent. 411 out of 1005 reviews" "
Rating 8 - Good. 422 out of 1005 reviews" "
Rating 6 - Okay. 121 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Isaac, Ramona

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1. We put a “Do Not Disturb” sign outside of our door because we didn’t want housekeeping to come into our room, but housekeeping came into our room anyway. What’s the point in having the sign outside then?!? 2. The WiFi was SOOO slow, we couldn’t surf the internet or do any meaningful work. VERY frustrating!! 3. We needed just ONE hour longer until we were supposed to check out to take care of some things, but were told it would cost us Y1000. Seriously?!? Whatever!
Stayed 2 nights in Apr 2024

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel sufficed our needs as in, beds, clean towels, luggage forwarding, and the free amenities. Location is rather convenient. However, the bathroom had a window that anyone can see in from the bedroom and the pull down shade was moldy. The bidet didn’t seem to have enough pressure to flush. If you don’t mind the latter and want to stay in the heart of Dotonbori, this place is for you.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you very much for using Holiday Inn Osaka Namba.We sincerely apologize for the inconvenience caused by the inconvenience in the bathroom.We will strive to improve so that this kind of thing does not happen in the future.We look forward to your continued support of Holiday Inn Osaka Namba.

6/10 Okay

rina

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel was located in an easy access point to may stations, shops, and food. I would have rated it less but I thought that would not be fair. The room smelled like mildew and in the bathroom the shower curtain was pink from mildew and so was the window blind. You would think the staff would use Clorox or something. The carpet was also not vacuumed. Breakfast for my teenage sons were not included even though the hotel does not charge for them. I had to pay out of pocket. Not impressed with the hotel.
Stayed 4 nights in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you very much for using Holiday Inn Osaka Namba.We sincerely apologize for the inconvenience caused to our customers.We will take into account the opinions we receive from our customers for future improvements.Thank you for your continued support of Holiday Inn Osaka Namba.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you for choosing Holiday Inn Osaka Namba.Thank you for your valuable feedback.We look forward to your continued patronage of Holiday Inn Osaka Namba.

8/10 Good

Shao, Castro Valley

Stayed 2 nights in Mar 2024

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location which is close to everything. Safe enough to walk around. Though close to things, fairly quiet.
Stayed 7 nights in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you for choosing Holiday Inn Osaka Namba.Thank you very much for your kind feedback.We look forward to welcoming you back to Holiday Inn Osaka Namba next time you come to Osaka.

8/10 Good

Amanda, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to everything. It was a 2 minute walk to Dotonburi street and all the shopping areas as well as the subway. The property is a little bit older but had all we needed for a comfortable stay.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you for choosing Holiday Inn Osaka Namba.Thank you very much for your kind feedback.We look forward to your continued support of Holiday Inn Osaka Namba.

6/10 Okay

Van

Travelled with family
Disliked: Amenities
Coffee was not available in the morning like other hotels in Japan
Stayed 2 nights in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you very much for using Holiday Inn Osaka Namba.We apologize for not meeting your expectations.We will use your valuable opinions as a reference for future improvements.We look forward to your continued patronage of Holiday Inn Osaka Namba.

10/10 Excellent

Gwen

Stayed 7 nights in Mar 2024
Response from ホリデイ・イン大阪難波 フロント on Apr 17, 2024
Thank you for choosing Holiday Inn Osaka Namba.Thank you for taking time out of your busy schedule to give us your comments.We look forward to your next visit.Front Desk Manager

8/10 Good

Kwok Yin

Stayed 1 night in Mar 2024
Response from ホリデイ・イン大阪難波 フロント on Apr 17, 2024
Thank you for choosing Holiday Inn Osaka Namba.Thank you for taking time out of your busy schedule to give us your comments.We look forward to your next visit.Front Desk Manager

6/10 Okay

Kwok Yin

Liked: Staff & service
I found the cup had mold, and the shower hose was broken. The dirty area around the hotel is not my preference.
Stayed 1 night in Mar 2024
Response from Holiday Inn Osaka Namba Reception on Apr 13, 2024
Thank you for choosing Holiday Inn Osaka Namba.We apologize for any inconvenience this may have caused you.We will take your feedback as a valuable consideration and will do our best to prevent this from happening again in the future.We look forward to your continued support of Holiday Inn Osaka Namba.

8/10 Good

Jeroldine

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was near to dotonburi and its walkable to all kinds of eateries which I like! So far so good but the only downside that its near to the hostess club and it can be quite noisy at night.
Stayed 5 nights in Feb 2024
Response from Front desk on Mar 12, 2024
Thank you very much for staying at Holiday Inn Osaka Namba.Dotonbori, Osaka, where the hotel is located, is home to a large number of restaurants, where you can enjoy a variety of gourmet foods.Dotonbori is one of the busiest areas in Osaka and has many pubs at night.Our staff will continue to make every effort to ensure that you have a choice among the many hotels in the area.We look forward to seeing you again.

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and conveniently located to Dotonbori. Dining and shopping options are a plus
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 14, 2024
Thank you for choosing Holiday Inn Osaka Namba among the many hotels in Osaka.We hope you enjoyed your stay in Osaka.We look forward to seeing you again.

8/10 Good

Jesse

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Holiday Inn Osaka Namba Reception on Feb 10, 2024
Thank you very much for choosing to stay at our hotel. We are delighted to receive your high praise. We look forward to the day we can welcome you again. Thank you once again for choosing us.

8/10 Good

Kyoko

Liked: Cleanliness, property conditions & facilities
Right in the middle of shopping, bars, clubs area. Very convenient to walk to everywhere! Great location for the tourists.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Osaka Namba Reception on Jan 28, 2024
We sincerely appreciate your recent stay at our hotel. It brings us great joy to receive your kind words about the location. Your positive feedback is truly motivating for our entire team.Once again, thank you for taking the time to share your review. Your feedback is invaluable in our continuous efforts to enhance our services.

10/10 Excellent

Jonah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent stay!
Stayed 3 nights in Jan 2024
Response from Holiday Inn Osaka Namba Reception on Jan 20, 2024
We would like to extend our sincere gratitude for choosing to stay with us during your recent visit, and for sharing the delightful feedback, "It was an excellent stay!"Your kind words have truly brightened our day, and we are thrilled to hear that you had an excellent experience at our hotel. Ensuring the satisfaction of all our guests is our constant endeavor, and your feedback motivates us to continually enhance our services.Our team is dedicated to providing exceptional hospitality, and we are committed to making every future stay with us as wonderful as the one you just had. Your satisfaction is our top priority.We look forward to the pleasure of welcoming you back to our hotel on your next visit.

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, clean, nice staff, easy check in, great location. Breakfast was good, they could add one more coffee machine. Biggest negative issue was wifi, it kept cutting out. Otherwise good stay here.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Osaka Namba Reception on Jan 14, 2024
Thank you for choosing to stay at our hotel. We appreciate your kind words about our location and staff; it brings us great joy to hear about your positive experiences.However, we apologize for the inconvenience you experienced with the WiFi. We understand the importance of a reliable connection, and we regret any disruptions. Please be assured that we are currently conducting maintenance to ensure a smoother and faster WiFi experience for our guests.We appreciate your understanding, and we hope this incident won't deter you from considering our hotel for your future visits to Osaka. We look forward to the opportunity to welcome you back and provide you with an improved and seamless stay.Thank you once again for your valuable feedback.

10/10 Excellent

Sunny

Travelled with family
Liked: Amenities
Excellent location within places of interest in Dotonbori. Also near subway and JR stations
Stayed 5 nights in Dec 2023
Response from Holiday Inn Osaka Namba Reception on Jan 14, 2024
We would like to express our sincere gratitude for choosing to stay at our hotel during your recent visit to Osaka.We are thrilled to hear your positive feedback regarding the hotel's location. Your kind words are truly appreciated and serve as great motivation for our team.Please be assured that we are committed to continuously improving our services to ensure a more enjoyable experience for our guests. Your satisfaction is our priority, and we are dedicated to going above and beyond your expectations.The next time your travels bring you to Osaka, we would be honored to have you as our guest once again. We are looking forward to the opportunity to welcome you back to our hotel and meeting you in person. Thank you once again for choosing us, and we hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Lots of restaurant to choose from. Walking distance to glicoman.
Stayed 4 nights in Dec 2023
Response from Holiday Inn Osaka Namba Reception on Jan 14, 2024
We sincerely appreciate your choice to stay at our hotel during your recent visit, and we are delighted to receive your commendations regarding our staff and the hotel's location. Your kind words serve as a great source of motivation for our entire team.We genuinely look forward to the opportunity to welcome you back to our hotel.Thank you once again for taking the time to share your review.

10/10 Excellent

Ma Merwina

Stayed 6 nights in Dec 2023
Response from Holiday Inn Osaka Namba Reception on Jan 14, 2024
Thank you very much for choosing to stay at our hotel. We are pleased to receive high praise from you. Your feedback is motivating, and we will continue to strive to provide even better service in the future. We look forward to the day we can welcome you again. Thank you.

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facility
Response from Holiday Inn Osaka Namba Reception on Feb 10, 2024
Thank you very much for choosing to stay at our hotel. We are delighted to receive your high praise. We look forward to the day we can welcome you again. Thank you once again for choosing us.

6/10 Okay

Lisa

Stayed 9 nights in Dec 2023
Response from Holiday Inn Osaka Namba Reception on Jan 20, 2024
Thank you for choosing to stay with us during your recent visit. Your patronage is greatly appreciated, and we hope you had a pleasant stay.We value your feedback as it provides valuable insights into your experience, enabling us to enhance our services for future guests. Our dedicated team is committed to delivering even better service and ensuring a comfortable stay for all our guests.We look forward to the opportunity to welcome you back in the future.

8/10 Good

Patricia

Travelled with family
Liked: Property conditions & facilities
Good experience. Rooms and hallways could have been cleaner.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Osaka Namba on Jan 6, 2024
Thank you for choosing to stay at our hotel during your time in Osaka. We are delighted to hear that you enjoyed your stay.However, we sincerely apologize for any inconvenience caused by the cleanliness of the hallways. Your feedback is essential to us, and we have shared it with our housekeeping staff to reinforce the cleaning of common areas.If there is anything else you would like to share or if you plan to visit Osaka again, we would be honored to welcome you back and ensure a more satisfying experience.

8/10 Good

SHIRLYN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Holiday Inn Osaka Namba on Jan 6, 2024
Thank you very much for choosing to stay at our hotel. We are delighted to receive your high praise. We look forward to the day we can welcome you again. Thank you once again for choosing us.

8/10 Good

YT

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love the location as easily accessible to major shopping areas like Shinsaibashi, Dotonbori, Kuromon Market, Namba Station etc! Amidst some clubs and lounges, it is safe due to japanese peaceful demeanor and culture and we got to observe this part of the nightlife, street fashion, regular part of living etc Hotel itself was compact and rooms expectedly small and can see wear and tear but since out most of the day exploring, won’t really matter! Staff are super and most can speak english and eager to assist in queries.
Stayed 4 nights in Dec 2023
Response from Holiday Inn Osaka Namba Reception on Dec 23, 2023
Thank you for choosing to stay at our hotel. We are delighted to receive your compliments regarding our staff and the convenient location.We sincerely apologize for any inconvenience you may have experienced regarding the size of the guest room. Your understanding is greatly appreciated, and we are grateful for your warm words.We look forward to the opportunity to welcome you back to our hotel when you visit Osaka again. Our entire team is eager to provide you with another enjoyable stay.Best regards,

10/10 Excellent

jay, pasig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Holiday Inn Osaka Namba Reception on Dec 16, 2023
Thank you for choosing to stay at our hotel. We are thrilled to receive such high praise from you in all aspects of your experience. Your positive feedback is truly gratifying and serves as motivation for us to continue striving for excellence.Our commitment is to provide every guest with a satisfying experience, and your endorsement encourages us to work even harder towards that goal. We are eagerly looking forward to the opportunity to welcome you back for another visit.Once again, thank you for your kind words. If there is anything specific you enjoyed during your stay that you'd like to highlight, please feel free to let us know.Best regards,

6/10 Okay

Sherene

Travelled with family
Perfect location to walk to the main market.
Response from Holiday Inn Osaka Namba Reception on Feb 10, 2024
Thank you for choosing to stay at our hotel. We are delighted to hear that you were satisfied with the location and the spaciousness of the room. We will continue our efforts to enhance our services to ensure the satisfaction of all our guests. We hope to have the pleasure of hosting you again when you visit Osaka. Our team looks forward to welcoming you back in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Holiday Inn Osaka Namba Reception on Dec 8, 2023
Thank you very much for choosing to stay at our hotel. We are delighted to receive your high praise. We look forward to the day we can welcome you again. Thank you once again for choosing us.

10/10 Excellent

Vachira

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023
Response from Front desk on Dec 5, 2023
Thank you for staying at Holiday Inn OSAKA NAMBA. We are very honored to receive this compliment. All the staff will make every effort to create a hotel where the guest can spend a little more comfortable stay. We are looking forward to welcoming you back soon.

6/10 Okay

Suk Fan

Travelled with family
Liked: Staff & service
.
Stayed 6 nights in Nov 2023
Response from Holiday Inn Osaka Namba Reception on Nov 25, 2023
I would like to extend my heartfelt gratitude for choosing our hotel for your recent stay.Your valuable feedback encourages us to continually enhance our services to ensure the satisfaction of all our guests. It is our unwavering commitment to provide you with the best possible experience during your stay.Looking forward to the pleasure of hosting you again in the future.

10/10 Excellent

Melissa

Stayed 4 nights in Nov 2023
Response from Front desk on Nov 24, 2023
Thank you very much for choosing Holiday Inn Osaka Namba from among many hotels.We are very pleased to receive a higher rating from you.We look forward to having you stay with us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
superior location. Dotonbori and shinshaibashi shops are just a few steps away . Would have appreciated much if front desk can speak english
Stayed 3 nights in Nov 2023
Response from Front desk on Nov 20, 2023
Thank you for choosing Holiday Inn Osaka Namba.We apologize for any inconvenience caused by the language skills of our staff.We will make every effort to improve our staff's language skills so that we can welcome guests from various countries.We sincerely look forward to serving you again.Thank you very much for your valuable feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Dotonbori!
Very nice hotel a few steps away from Dotonbori. We enjoyed our stay but the breakfast buffet left a lot to be desired. Bu the staff (front desk, housekeeping and restaurant employees) are all nice and very polite. Will definitely come back here in the future
Stayed 4 nights in Nov 2023
Response from Front desk on Nov 15, 2023
Thank you very much for choosing Holiday Inn Osaka Namba.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.All of us at Holiday Inn Osaka Namba will continue to make every effort to be the hotel of choice for our guests,We look forward to serving you again.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with how great the staff here was, this hotel is absolutely perfect for anyone interested in staying in the Dotonbori area. As soon as you walk outside and turn left out of the entryway, you're in the midst of everything. With that being said, the room was quiet, clean, and temperature-controllable. I loved having some local channels to watch while we relaxed late in the evenings. We will definitely be referring this hotel to our friends and family going to Osaka.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Osaka Namba Reception on Nov 15, 2023
Thank you very much for choosing to stay at our hotel. We are thrilled to receive such a positive feedback. It's truly heartening to know that you had a comfortable stay. We will continue to strive for service improvement to ensure the satisfaction of all our guests. We look forward to the day we can welcome you again. Thank you.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Holiday Inn. Fantastic hotel!
Stayed 5 nights in Nov 2023
Response from Holiday Inn Osaka Namba on Nov 24, 2023
Thank you very much for choosing to stay at our hotel. We are truly grateful for your generous words of praise. Your delightful review has brought much joy to our team, and we sincerely appreciate the time you took to share your experience.It is our constant endeavor to provide a service that exceeds our guests' expectations, and your encouraging feedback motivates us to continue this commitment. We are thrilled to hear that you had a wonderful stay.Your satisfaction is our priority, and we will continue to strive for excellence to ensure that every aspect of your experience is enjoyable.We are looking forward to the pleasure of welcoming you back in the future. If there's anything specific you enjoyed or any suggestions you'd like to share, we would love to hear from you.Once again, thank you for your kind words. We appreciate your feedback and are excited about the prospect of hosting you again.Warm regards,

10/10 Excellent

Jacqueline Vi Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Holiday Inn Osaka Namba Reception on Nov 15, 2023
Thank you very much for choosing to stay at our hotel. We are delighted to receive your high praise. We look forward to the day we can welcome you again. Thank you once again for choosing us.

2/10 Terrible

Tsueyhwa

Stayed 3 nights in Nov 2023
Response from Front desk on Nov 29, 2023
Thank you very much for choosing Holiday Inn Osaka Namba.Thank you again for your valuable feedback on our hotel.We are sorry that we could not provide you with satisfactory service during your stay at our hotel.We will take your comments into consideration as we strive to improve our services.We hope that you will visit us again.Thank you very much for your valuable feedback.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re a family of 6 and had to get 2 rooms during our stay. The staffs were very accommodating and helpful. I loved how it’s a walking distance to dotonbori street and shin sai bashi. My family and I enjoyed our stay here. I really recommend and would definitely stay here again on our next visit.
Stayed 8 nights in Oct 2023
Response from Front desk on Nov 9, 2023
Thank you for choosing Holiday Inn Osaka Namba.We are glad to hear that you enjoyed your stay at our hotel.Our entire staff will continue to make every effort to make your stay with us as enjoyable as possible.We look forward to welcoming you back again.

10/10 Excellent

Tiffany Jones, Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located, room is clean, breakfast is okay. Just like any other Japan hotels, the room is quite small. Over all, one will have a pleasant stay here :) Thank you, Holiday Inn Namba .
Stayed 2 nights in Oct 2023
Response from Front desk on Nov 7, 2023
Thank you very much for choosing Holiday Inn Osaka Namba.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.All of us at Holiday Inn Osaka Namba will continue to make every effort to be the hotel of choice for our guests,We look forward to serving you again.

8/10 Good

Darren

Travelled with family
Liked: Staff & service
Disliked: Room comfort
It was ok
Stayed 2 nights in Oct 2023
Response from Front desk on Nov 7, 2023
Thank you for choosing Holiday Inn Osaka Namba among the many hotels in Osaka.We hope you enjoyed your stay in Osaka.We look forward to seeing you again.

8/10 Good

Chee Lim, Beverly Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Big room, good area close to tourist activities and shopping. Breakfast was the worst hotel I’ve stayed in during my 27 days in Japan. Set up of breakfast area was bad - people knocking into each other when rushing. Coffee machine only delivers half a small cup of coffee and very slow so you could be waiting a lot time. Also machine is placed at the corner so traffic get stuck here every morning.
Stayed 4 nights in Oct 2023
Response from Front desk on Nov 7, 2023
Thank you for staying at the Holiday Inn Osaka Namba.We appreciate your valuable comments about the breakfast area.All of our staff will endeavor to make improvements.Finally, we would like to thank you for staying with us again.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to Domtombori District, which is where all the restaurants, bars and shopping is. A lot of foot traffic, area is noisy which we didn’t mind. The room was small for three people but we made it work. I would definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Front desk on Nov 7, 2023
Thank you for choosing Holiday Inn Osaka Namba.We are glad to hear that you enjoyed your stay at our hotel.Our entire staff will continue to make every effort to make your stay with us as enjoyable as possible.We look forward to welcoming you back again.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpfull staff. Lobby also has a scale for you to weight your overweight luggage... and microwaves for your mid night snack cravings.. its the little details that counts.
Stayed 3 nights in Oct 2023
Response from Front desk on Nov 1, 2023
Thank you for choosing Holiday Inn Osaka Namba.We are glad to hear that you enjoyed your stay at our hotel.Our entire staff will continue to make every effort to make your stay with us as enjoyable as possible.We look forward to welcoming you back again.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is amazing, very close to lot of bars/restaurants, the hotel is very clean. just one comment, Breakfast buffet was awful, very disorganized, bad customer service and slow service, not worth it, thanks
Stayed 2 nights in Oct 2023
Response from Front desk on Oct 31, 2023
Thank you very much for choosing Holiday Inn Osaka Namba.Thank you again for your valuable feedback on our hotel.We apologize for any inconvenience caused by the hotel environment and the breakfast room.Our entire staff will work to improve the situation so that this will not happen again in the future.We hope that you will visit us again.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Right in a very busy area of Osaka. If you’re looking for a quiet location, then this is not the place for you. if you want to be right in the middle of the action, then you can’t beat this location. Hotel is clean. Staff is friendly. Rooms are ok size. Would definitely recommend.
Stayed 4 nights in Oct 2023
Response from Holiday Inn Osaka Namba Reception on Oct 29, 2023
Thank you very much for staying at our hotel. We are very pleased to hear that you recommend our hotel. Our hotel is located near Dotonbori, where there are many shopping and restaurants to make your sightseeing more enjoyable. We hope you will visit our hotel again when you come to Osaka.We look forward to seeing you again.

4/10 Poor

Oscar

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The smell was terrible
Stayed 9 nights in Oct 2023
Response from Front desk on Oct 24, 2023
Thank you very much for choosing Holiday Inn Osaka Namba.Thank you again for your valuable feedback on our hotel.We apologize for any inconvenience caused in your room.We will share this information with our cleaning staff and facilities staff, and all of our staff will work to improve the situation so that this will not happen again in the future.We hope that you will visit us again.

8/10 Good

James

Stayed 4 nights in Oct 2023
Response from Front desk on Nov 7, 2023
Thank you very much for choosing Holiday Inn Osaka Namba from among many hotels.How was your stay in Osaka?We look forward to welcoming you back again.

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front desk on Oct 16, 2023
Thank you for choosing Holiday Inn OSAKA NAMBA for your recent trip in Osaka. We appreciate your valued review and sincerely look forward to welcoming you back again.

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front desk on Oct 11, 2023
Thank you very much for choosing Holiday Inn Osaka Namba from among many hotels.We are very pleased to receive a higher rating from you.We look forward to having you stay with us again.

6/10 Okay

YUEN BIK

Travelled with family
Liked: Cleanliness, staff & service
Good location Breakfast : limited variety of foods n not updated menu during my 6 days staying but services are not bad
Stayed 6 nights in Oct 2023
Response from Front desk on Oct 11, 2023
Thank you for staying at the Holiday Inn Osaka Namba.We appreciate your valuable comments about the breakfast area.All of our staff will endeavor to make improvements.Finally, we would like to thank you for staying with us again.