View from property

Reviews of Osaka Joytel Hotel

3.5 out of 5
Osaka Joytel Hotel
1-2-1 sinkitajima Suminoe-ku, Osaka, Osaka-fu

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 237 reviews" "
Rating 8 - Good. 112 out of 237 reviews" "
Rating 6 - Okay. 42 out of 237 reviews" "
Rating 4 - Poor. 16 out of 237 reviews" "
Rating 2 - Terrible. 4 out of 237 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and well kept, although the furniture could use a bit of renewing. It’s very spacious and the view from the room is nice. Staff are very nice and helpful. Hotel is very close to suminokoen station, and close to stores like daiso, lotteria and donki. I had a great stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast and efficient check in. Good buffet breakfast and some restaurants nearby for meals
Stayed 3 nights in Oct 2023

8/10 Good

Hossam

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, next to train station. Good shopping, good eats .
Stayed 2 nights in Apr 2019
Response from 大阪ジョイテルホテル フロント on Jul 19, 2021
Thank you for using the Osaka Joytel Hotel. Thank you for your compliments regarding the location environment. The hotel is within a few minutes' walk from the nearest train station and is very easily accessible from the train station. Most of the restaurants are chain stores, but there are many restaurants that have been well received by hotel guests. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2018
Response from 大阪ジョイテルホテル フロント on Jul 21, 2021
大阪ジョイテルホテルでございます。 この度は御宿泊頂き、誠にありがとうございます。 ご返信が遅くなってしまい、申し訳ございません。 次回ご利用の際にはより良いご評価を頂けるよう、従業員一同サービス面の向上に努めて参ります。 お忙しい中、ご評価を頂きありがとうございました。 またのご利用をお待ち致しております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 大阪ジョイテルホテル フロント on Jul 21, 2021
大阪ジョイテルホテルでございます。 ご返信が遅くなり、申し訳ございません。 お客様からより一層のご満足を頂けるよう、サービスの向上に努めて参ります。 ご評価頂き有り難うございます。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok
Don't enjoy waking up by loud guests and walking into a hallway of smoke. Room was large. Breakfast was not that good and had to travel to go anywhere but be back by 10pm cause of last subway
Response from 大阪ジョイテルホテル フロント on Jul 24, 2021
This is the Osaka Joytel Hotel. We are very sorry for the late reply. We are very sorry that the other guests were very noisy. If you are a group customer, we will be careful through tour guides and conductors. If you are an individual customer, we will pay attention to you directly. We apologize for the inconvenience caused when using this time. All employees will pay more attention to the points you have pointed out. We look forward to seeing you again. Thank you for your contribution and evaluation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 大阪ジョイテルホテル フロント on Jul 21, 2021
大阪ジョイテルホテルでございます。 ご返信が遅くなり、申し訳ございません。 お客様からより一層のご満足を頂けるよう、サービスの向上に努めて参ります。 ご評価頂き有り難うございます。

6/10 Okay

Rasika Asanga, Camden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, boring location.
Hotel was nice enough. Fairly decent sized rooms, certainly bigger than the hotels in Tokyo. Very clean. Decent breakfast. Only disappointing thing was the location. There really isn't that much to do. Thankfully the hotel is next to a station
Response from 大阪ジョイテルホテル フロント on Jul 24, 2021
This is the Osaka Joytel Hotel. We are sorry for the late reply. Thank you for your compliment on your room and breakfast. One of the strengths of the hotel is that the hotel is located within a few minutes' walk from the nearest station and has good transportation. Thank you for using and posting this time. We look forward to seeing you again.

8/10 Good

Howard, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Subway
Easy to find location. Close to subway with easy access to all of Osaka. Room is clean and neat. Breakfast is great but some of the customers are from countries without good manners or common courtesy.
Response from 大阪ジョイテルホテル フロント on Jul 24, 2021
This is the Osaka Joytel Hotel. We are sorry for the late reply. The hotel is located within a few minutes walk from the nearest subway station. In addition, it is possible to access central areas such as Namba and Umeda in about 15 to 30 minutes from the nearest station. Thank you for your satisfaction with your room and breakfast. The hotel also accepts groups from overseas, who also use the breakfast venue. We are paying attention through tour guides, conductors, etc., but we would like to take this opportunity to apologize for any inconvenience caused. Thank you for using and posting this time. We look forward to seeing you again.

8/10 Good

Verified traveller

Hotel near a railway station
Bets western not clearly mentioned. Actual name Oskar dreams. Very close if you get out of station by exit 5. Otherwise have to drag luggage up stairs. No elevator or escalator. Double rooms are of different sizes. Have to check the size. Otherwise really small.
Response from 大阪ジョイテルホテル フロント on Jul 25, 2021
This is the Osaka Joytel Hotel. We are sorry for the late reply. The hotel is located within a few minutes walk from the nearest subway station. In addition, it is possible to access central areas such as Namba and Umeda in about 15 to 30 minutes from the nearest station. We would like to take this opportunity to apologize for any inconvenience caused. Thank you for using and posting this time. We look forward to seeing you again.

8/10 Good

Chelsea, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall reasonable, clean and simple stay in a city lacking in nice and affordable accommodation.
Response from 大阪ジョイテルホテル フロント on Jul 26, 2021
This is the Osaka Joytel Hotel. I'm sorry for the late reply. Thank you for your overall satisfaction, including the room and price. We will continue to improve the service of all employees so that they will be more satisfied the next time they use the service. Thank you for posting while you are busy. We look forward to seeing you again.

10/10 Excellent

Sie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location...great hotel
Arrived there and was greeted by their professional staff. They helped us with all of our needs and any questions that we had. The rooms were very clean and the staff did an exceptional job of keeping our rooms full of the things we needed.
Response from 大阪ジョイテルホテル フロント on Jul 30, 2021
This is the Osaka Joytel Hotel. We apologize for the late reply. Thank you for your compliment on the support of our staff. The hotel is located within a few minutes walk from the nearest subway station. In addition, it is possible to access central areas such as Namba and Umeda in about 15 to 30 minutes from the nearest station. Thank you for posting while you are busy. We look forward to seeing you again.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 大阪ジョイテルホテル フロント on Jul 27, 2021
大阪ジョイテルホテルでございます。 ご返信が遅くなり、申し訳ございません。 お客様からより一層のご満足を頂けるよう、サービスの向上に努めて参ります。 ご評価頂き有り難うございます。

8/10 Good

Ming Han, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
not bad, nice try
it was nice, the view from the room is great, clean room and friendly staffs
Response from 大阪ジョイテルホテル フロント on Jul 30, 2021
This is the Osaka Joytel Hotel. We apologize for the delay in replying. Thank you for using our hotel. Skyscrapers are not scattered around, and the view from the guest rooms is often praised, which is one of the attractions of this hotel. We will continue to improve the service of all the staff so that you will be even more satisfied. Thank you for your evaluation while you are busy. We look forward to seeing you again.

6/10 Okay

tshan, Singapore

Liked: Staff & service
Reasonable price with amenities to food and shops
The hotel is situated near the subway. Have dining options nearby and good store that stay open late with a variety of things. Free wifi in room
Response from 大阪ジョイテルホテル フロント on Aug 3, 2021
This is the Osaka Joytel Hotel. I'm sorry for the late reply. The hotel is located within a few minutes walk from the subway station, and one of its strengths is its easy access from the station. In addition, there are various shops in the vicinity, including restaurants, which have been well received by hotel guests. Thank you for your evaluation and contribution. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from 大阪ジョイテルホテル フロント on Jul 27, 2021
大阪ジョイテルホテルでございます。 ご返信が遅くなり、申し訳ございません。 お客様からより一層のご満足を頂けるよう、サービスの向上に努めて参ります。 ご評価頂き有り難うございます。

8/10 Good

SuperWorld Traveler 2014

Liked: Cleanliness, staff & service, room comfort
Check-in no problem
Make sure to print your reservation ticket in advance to help make sure your check-in process is quick.
Response from 大阪ジョイテルホテル フロント on Aug 3, 2021
This is the Osaka Joytel Hotel. I'm sorry for the late reply. The hotel will confirm the "reservation card" of all customers who are planning to check in on that day by the check-in start time and prepare it at the front desk. We apologize for the inconvenience caused by the fact that the staff on the day took time to confirm the "reservation card" and it may have taken some time. In the future, I would like to make improvements, including reviewing the business flow, so that check-in can be done smoothly. Thank you for posting while you are busy.

6/10 Okay

slizama, Saipan

Liked: Cleanliness
Good location for Shopping and Restaurant
If I need to do immediate reservation, I might choose this hotel.
Response from 大阪ジョイテルホテル フロント on Aug 8, 2021
This is the Osaka Joytel Hotel. We apologize for the late reply. We will endeavor to improve our service so that our customers will be even more satisfied. Thank you for your evaluation.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room was dirty for Japanese standards. The hotel looked a bit tired, especially the carpets in the bedrooms. The area where the hotel was located was very practical: loads of nice, affordable restaurants. Excellent located next to station. Very good parking facilities.
Response from 大阪ジョイテルホテル フロント on Aug 16, 2021
Anonymous様 大阪ジョイテルホテルでございます。 ご返信が遅くなり申し訳ございません。 この度はご宿泊を頂き誠に有り難うございます。 お部屋の清掃が行き届いておらず大変申し訳ございません。清掃スタッフに情報を共有し改善に努めて参ります。 ホテル周辺には飲食店が多数ございます。多くのご宿泊者様からご利用されたとお声を頂いております。立地につきましては当館の強みでございます。 この度のご投稿ありがとうございました。

8/10 Good

Teo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and value for money hotel
the air conditioning could be improved, the room was stuffy and hot. Location of hotel is good with lots of food choices around. It is a bonus that Daiso is downstairs.
Response from 大阪ジョイテルホテル フロント on Aug 16, 2021
Teo様 大阪ジョイテルホテルでございます。 ご返信が遅くなり申し訳ございません。 この度はご宿泊頂き誠に有り難うございます。 空調につきましてご不便をおかけし申し訳ございません。当館は全館一括空調となっておりお部屋ごとの温度調節ができません。その為、ご不快に感じられましたらフロントまでお申し付け下さいませ。 扇風機、毛布などの貸し出しを行っております。 当館周辺ですが飲食店が多くございます。ご宿泊者様よりご利用された旨、よくお話がございます。 立地につきましては当館の強みでございます。 この度のご投稿有り難うございました。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient
It was a very good stay, the room is incredibly comfortable and quite large. It is in a really good location with many restaurants (Mastuya and Rikuro bakery) and stuff to go see (Suminoe temple/park). We could have taken a train from the airport, but opted for a taxi instead. It costs us around 12000 yen. We arrived around 9am, and checkin isn't until 3. They were unable to give us a room until 2pm, which was very nice of them. They didn't have any English speakers on staff until around 1pm, so it was difficult for us to understand how long we needed to wait unil something was ready. Overall, 4/5
Response from 大阪ジョイテルホテル フロント on Aug 16, 2021
Anonymous様 大阪ジョイテルホテルでございます。 ご返信が遅くなり申し訳ございません。 快適にお過ごしいただけたようで何よりでございます。 当館周辺には飲食店が多くございます。多くのお客様にご利用頂いております。 チェックイン時、言葉の関係でスムーズに対応ができず申し訳ございませんでした。 この度のご投稿有り難うございました。 またのご利用をお待ちしております。

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Very, Very rewarding!!
My experience was very enjoyable, and relaxing.

8/10 Good

Masaru

建物自体は少し古めだけど、中は綺麗です。 飲料水を買わなくてはいけないのが気になったところ。部屋に一本くらいサービスで付けてくれればよいのに、と思いました。
Stayed 1 night in Apr 2024

6/10 Okay

yo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Naoto

Stayed 1 night in Mar 2024

10/10 Excellent

みちよ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
暖かい飲み物を無料で飲めるサービスにはビックリしました。 朝食も無料で食べてたとこが良かったです。 近くに色々ありとても楽しめました。
Stayed 2 nights in Mar 2024

6/10 Okay

Chieko

お部屋が思っていたよりゆったりでしたが、バスルームに長い髪の毛が残っていたのでお掃除が気になりました。
Stayed 1 night in Mar 2024

10/10 Excellent

かいちろう

Stayed 1 night in Mar 2024

6/10 Okay

はるこ

Liked: Cleanliness
Disliked: Property conditions & facilities
トイレが暖房便座ではなく冷たいので、100均で良いのでカバーを用意してあれば良いと思いました。
Stayed 1 night in Mar 2024

8/10 Good

Takeshi

よく利用させてもらってます 最近サービスが、以前に比べてよくなってますね
Stayed 1 night in Mar 2024

8/10 Good

KOZO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても便利で良かった。
Stayed 1 night in Mar 2024

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントスタッフさんの対応がとても丁寧です。室内も清潔で水回りもとてもきれいに清潔されています。朝食バイキングもちょうど良い品数で美味しかったです!また利用します!
Stayed 1 night in Feb 2024

8/10 Good

としゆき

Stayed 1 night in Feb 2024

10/10 Excellent

MAYUMI

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Emiko

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
渡されたカードキーで部屋に入ると他の人の荷物が。。。部屋に人がいなかったので、良かったですが、ビックリでした。また、朝食開始6:15となっていましたが、実際は6:22にようやくオープンでした。
Stayed 1 night in Feb 2024

6/10 Okay

???

Liked: Cleanliness, staff & service
まわりにはドラッグストアがたくさんあります。ホテルがある施設からニュートラムの乗り口までが直通なのがとても便利でした。
Stayed 1 night in Jan 2024

8/10 Good

タケヒロ

Stayed 1 night in Jan 2024

10/10 Excellent

Sheung Lau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, with only few minutes walk to the metro station. Next to a big supermarket and restaurants.
Stayed 3 nights in Jan 2024

8/10 Good

TAKESHI

Travelled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

YUAN CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次會再考慮
不錯的飯店
Stayed 1 night in Dec 2023
Response from 大阪ジョイテルホテル フロント on Jan 3, 2024
大阪ジョイテルホテルでございます。この度は当ホテルをご利用くださり有難うございます。高評価も頂き大変嬉しく存じます。またのご来館をお待ちいたしております。

8/10 Good

たかひろ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from 大阪ジョイテルホテル フロント on Jan 3, 2024
大阪ジョイテルホテルでございます。この度は当ホテルをご利用頂きありがとうございます。またお忙し中評価をご投稿くださり感謝いたします。お客様のまたのご来館をお待ちいたしております。

6/10 Okay

na

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋の電球が切れてて暗かった。コンセントがベッドサイドに無く残念。テーブル近くのコンセントがいくつかあったが使えないのがあり困った。 立地はとても良かった。
Stayed 1 night in Dec 2023
Response from 大阪ジョイテルホテル フロント on Jan 3, 2024
大阪ジョイテルホテルでございます。この度は当ホテルをご利用頂き誠にありがとうございます。お部屋の電球が切れていたとの事で、ご迷惑をお掛けいたしましたことお詫びいたします。そのような際、お手数ではございますがフロントにご連絡下されば、ルームチェンジ等で対応させて頂きます。重ねてテーブル付近のコンセントもご利用いただけなかったとのこと、大変申し訳ございませんでした。今後はこのようなことでお客様にご迷惑をお掛けすることが無いように設備点検等念入りにチェックいたします。コンセントの場所につきましても貴重なご意見として承らせて頂きます。駅近で立地のよい当館へのご来館を心よりお待ちいたしております。この度はお忙しい中ご投稿くださり誠に有難うございます。

6/10 Okay

HOKWON

Business traveller
駅近で便利 施設が閑散としていて寂しい 準じてホテルも同じ雰囲気を感じてしまう
Stayed 1 night in Nov 2023
Response from 大阪ジョイテルホテル フロント on Jan 3, 2024
大阪ジョイテルホテルでございます。この度は当ホテルをご利用頂き誠に有難うございます。仰せの通り当ホテルは大阪メトロ四つ橋線「住之江公園駅」5番出口より徒歩1分の立地にある駅近ホテルでございますので、大変便利だとのお声をたくさんいただいております。当ホテルのフロントは商業施設内に入居しており、9階がフロントでございまして10階19階が客室でございます。商業施設にはクリニックやスポーツジムが入居しておりますが飲食店などは入居していない為、静かな雰囲気でございます。フロントには宿泊者以外の方の出入りはほぼございませんのでロビーも静かな雰囲気でございます。寂しい雰囲気にならないようスタッフ一同元気に対応させて頂きます。お客様のまたのご来館をお待ちいたしております。この度はお忙しい中、ご投稿くださり有難うございました。

10/10 Excellent

AKIRA

Liked: Cleanliness, staff & service, property conditions & facilities
親切て良かったです。
Stayed 1 night in Nov 2023
Response from 大阪ジョイテルホテル フロント on Jan 3, 2024
大阪ジョイテルホテルでございます。この度は当ホテルをご利用頂き、誠にありがとうございます。お忙しい中、高評価のご投稿を下さりスタッフ一同励みになります。誠に有難うございます。お客様のまたのご来館を心よりお待ちいたしております。

4/10 Poor

koichi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
クリーニング出した物が、行方不明になりました。
Stayed 5 nights in Oct 2023

8/10 Good

koichi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Noriko

Business traveller
駅から隣接しているため雨にはぬれずにすんだ
Stayed 3 nights in Oct 2023

10/10 Excellent

Tsugio

Liked: Cleanliness, staff & service, property conditions & facilities
とにかくよかった。
Stayed 4 nights in Oct 2023

6/10 Okay

Rika

ユニットバスの天井に髪の毛がついていて、ベッドやテーブルはきれいだったけど、テーブル下のほこりが溜まっているところがあって、目に入るところしか掃除してない印象。 朝食も写真ほど豪華ではない。 交通の便は良かったです。
Stayed 4 nights in Sep 2023