Ratings based on 4,321 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Oct-2014
Our room was very comfortable, and the staff were very friendly! The grounds of this resort are just beautiful!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from hampshire, UK

Amazing hotel. Wonderful location. Beautiful view

Posted 27-Oct-2014
Amazing hotel. Wonderful location. Beautiful view. Pool was lovely. Lots of food/drink options nearby. Coming back here Sept 2016
3 out of 5
by A verified traveller

Posted 27-Oct-2014
SHULA'S STEAK HOUSE WAS AMAZING AND THE STAFF WAS JUST WONDERFUL.
2 out of 5
by A verified traveller from key biscayne fl

Good location - worse treatment

Posted 27-Oct-2014
They gave me the smaller room on the floor When i complaneid they told me that it was i have bougth from expedia for 275 dollars an nigthy Never go back!!!
2 out of 5
by A verified traveller from nc

NOT A DISNEY OWNED HOTEL!!!!!! Book Elsewhere!

Posted 22-Oct-2014
Pros: 2 front desk employees and the view of the lake. That's about it.
Cons: Just about everything from prices, disclosing the unbelievable amount of hidden and extra fees. mostly get Disney to charge directly for in park buys.
Location: location is fine all the parks are close and accessible
Small, cramped room. The worst bathroom ever. Tiny, Closter phobic shower and commode. NO fridge or microwave. Very expensive, as most resorts are, this one lacks amenities BIG TIME. But there's plenty of $10 bottles of water right in the room! The roadside La Quinta had more to offer during the pit stop on the way here from NC Came back to rest up one afternoon to find maintenance in the room with tools scattered all over the place, I figure a pipe broke or some type of emergency was being tended to, so I asked. No, this is just routine, I was told!! On OUR time, they decided to go in, drill holes in the bathroom walls and perform non-emergency upkeep? Ruined our last day at the resort! The parking was absolutely littered with some type of construction debris and I personally picked up 6 wood screws that were 3" long!! Spent the12 hour drive home worried if a had a screw in one of my tires, that was no fun! The billing was a nightmare, although front desk employees were nice and they proved helpful. Food is mediocre at best and is just obscenely priced! You cannot charge anything in the parks to your room, nor can you have purchases sent to your room!!! This is VERY misleading to guests looking to book a 'Disney' Hotel. I choose not to carry a lot of cash for obvious reasons around these big theme parks. This forces you to carry cash or a credit card which is risky at best. You will also then be forced to carry whatever you purchase for the whole day. Never Again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Oct-2014
Pros: Location is great very close to back gate of Epcot
The only issue was with house cleaning we returned to our room around 5:00 pm and the room had not be serviced yet. We wanted to take a nap and did not need cleaning the cleaning lady was just down the hall so we asked her if we could just swap out towels and that she could cross our room off the list. She said she couldn't do that and we would have to call front desk to see if we could. Why? All we needed were to change towels and she had towels! So instead we had to call front desk and they brought us up towels. Could have saved a trip and some frustration if she could have just given us clean towels.
3 out of 5
by A verified traveller from boston

Nice lobby, great for convention

Posted 20-Oct-2014
Pros: Close to the boardwalk and great pool areas.
Cons: Update furniture in rooms, and improve quality of food in the quick service restaurant. Clean room earlier in the day.
Location: Wdw, universal, seaworld and downtown disney are all nearby.
On the surface it seems like a good value but there are a lot of hidden fees. Parking lot fee, Internet fee, hotel fee etc. Rooms starting to look dated. Mattress had a big crater on one side. Asked to checkout at 3 as we had a night flight, was told for an extra $75 we could use the room. Room wasn't cleaned until 6:00pm. It is a convention center so be prepared for large rowdy crowds in the public areas especially at night.
2 out of 5
by A verified traveller

Parking was horrible.

Posted 16-Oct-2014
Made to do valet parking and then took 45-60 minutes to get our car.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami ,Fl .

Great view of the resort

Posted 14-Oct-2014
The room was very clean I enjoyed having the little refrigerator the view was awesome and the service was outstanding
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient to attend the Epcot Food & Wine Festiva

Posted 13-Oct-2014
Easy access to Epcot. Staff are different than Disney but still very good.