Ratings based on 4,062 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Would not stay again. Room dirty...

Posted 15-Apr-2014
Pros: location to the boardwalk.
Cons: stop charging fee on top of fees, and CLEAN the rooms..
Dirty room, service fees, and then resort fees on top of that... the adult pool was closed...
5 out of 5
Recommended
for Everyone
by gary from mississauga

Water taxi makes commuting a pleasure

Posted 15-Apr-2014
Pros: Having Hotels as customers in my profession and understanding pleasant and unpleasant experiences competent staff and true curtiousness it had it all
Cons: Nothing
Location: Hotel location was connected by water to the Hollywood studios and Epcot which were the two parks we only wanted to see so it was great for us
Vacation started out relaxed and smooth from the minute we drove up to the front doors of the dolfin valets were very courteous check in was a breeze being a SPG member no line up Starwood front desk were sincerely welcoming We went to our room briefly then started our holiday with dinner in the adjoining hotel Had Japanese which was excellent Then next day we cruised to the Disney Parks
4 out of 5
Recommended
for Everyone
by DJ from So Cali

Nice hotel close to Disney parks.

Posted 15-Apr-2014
A nice Disney resort which offers complimentary transportation to all Disney theme parks, via bus or boat. Also, a short walk to the Disney Boardwalk. The staff is friendly, and the room accommodations are comfortable. Highlights included Shula's Steakhouse and the health club. The resort really needs a Starbucks. The closest one is about a twenty minute walk near the main entrance of Epcot Center. This walk is way too far in the Florida humidity. In LA, we are used to having at least one Starbucks in every neighborhood. My small suburb has at least fifteen. It is not enough to say the hotel offers instant Starbucks coffee. Many guests, such as myself, crave Starbucks Fraps. especially in the Florida heat.
5 out of 5
Recommended
for Everyone
by G.S from US

Had an Amazing Time!!!

Posted 15-Apr-2014
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location in Disney

Posted 14-Apr-2014
Pros: Location, nice resort.
Cons: Disney bus transportation
Location: Walk to epcot and boardwalk
Best stay. Only complaint is Disney bus transportation. Buses are un-safely overloaded,exit doors blocked with strollers and passengers. A scary situation in the event of an accident. This happens every time we use the bus. One of the reasons we stayed at the dolphin is to avoid using the bus transportation. Other than downtown Disney and animal kingdom, you can use the water taxi and monorail. Hope someone at Disney looks into making changes in busing before someone is hurt.
4 out of 5
Recommended
for Families
by Dave from Minneapolis MN

Dolphin Epcot

Posted 14-Apr-2014
Pros: everything
Cons: Parking exit readers did not work well
Location: Great Location for Epcot adventures...easy to go back and forth for rest and recuperation and convenient to everything Disney.
Room ready upon arrival, Very clean, ordered extra bed. Minor Problem with toilet, was fixed promptly. Four nite stay....able to walk or ride Boat to Epcot. Bus available to Disney downtown. Very good walking areas with Tennis and many restaurant's in the Dolphin or Swan next door. Parking turned out to be free, with a slight charge for valet, making it easy to attend other Orlando events. Attended with two teen agers and felt safe about letting them wander around.
5 out of 5
Recommended
for Families
by Eric from Los Angeles

Great location close to Epcot

Posted 13-Apr-2014
Pros: location
Great place to stay if you are going to Epcot or Hollywood Studios. You can walk to both in about 15 minutes or take the free ferry boat. The free Disney shuttle bus takes you to the Magic Kingdom, Downtown Disney or the Wild Animal Park. You can take advantage of the Fast Pass+ and the extra hours for Disney Resort guests. Between the Dolphin and the Swan you have restaurants that will please everyone in your party. If you have young children, the weekend character breakfast at the Garden Grove at the Swan will give your kids a chance to take photos with a couple of Disney characters without having to wait in long lines at the parks. The breakfast buffet was $23 and the food was fine. My daughter also enjoyed the swimming pools and water slide, shared by both hotels. The Swan and the Dolphin are nice as they are not so spread out so you don't have to walk so far to get from one end of the hotel to the other. One difference between the two is the Dolphin has two double beds which is fine for most people, and the Swan has two queen beds. We were in the east wing which is slightly farther from the bus pick up area, the ferry boat dock and restaurants. We were able to check in at 8:00am so we were fine with the location. We were also able to get a late check out which was nice. The staff was very friendly and helpful, exactly what you expect from Disney. We enjoyed our stay and would probably stay at the Swan or Dolphin on any future visit.
2 out of 5
by disney

Close to parks bit hidden fees Everywhere!

Posted 7-Apr-2014
We are Disney pass holders and have stayed at just about every Disney hotel. The Dolphin seems like a good deal on expedia, but is the same price as a Disney Delux hotel--if not more after the hotel applies it's hidden fees. It also took 30 minutes of waiting in line before we could check in. The hotel is dated and bathrooms need a re-do. Room was very humid and the AC never really cooled down. Our major complaint is there are hidden fees and taxes every time you turn around! Add 75-100$ to the advertised expedia price in fees and taxes for a one night stay!
2 out of 5
by A verified traveller

no

Posted 5-Apr-2014
Honestly, we were very surprised by the condition of our room. The floor in the entryway and the bathroom was so dirty and gross that our boys even commented on how nasty it was. The sheets on one of our beds were stained...gross! We wouldn't stay here again.
4 out of 5
Recommended
for Everyone
by Stephen from New York, NY

Fantastic location

Posted 1-Apr-2014
Pros: Location, friendly staff, good amenities like minifridge, hairdryers, ironing board, coffee makers, great bed
Cons: Housekeeping - room not cleaned 2 days out of 7 because we returned to hotel at 2pm and it wasn't done yet.
Location: boardwalk, walk to epcot and hollywood studios, jogging trails, bike rentals, small fair area for games, restaurants and shops nearby
The location of the Dolphin and Swan hotels is fantastic. We walked to Epcot and Hollywood Studios - so convenient even if you just want to take the day off and see one of the evening shows. Right on the lake which has a boardwalk to that wraps around and gives a few more options rather than taking the cattle truck (Disney transport) or taxi to downtown. Can't emphasize enough how great the location is and how much this added to our Disney experience. Hotel concierge, bellstand and restaurant staff were all fantastic. Housekeeping has some issues.