Ratings based on 5,242 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from Belgium

Good base for the Disney parks

Posted 30-Jul-2015
We enjoyed the location, the pools and the facilities. Restaurants are good - the combination with the Swan hotel provides extra choice. Garden Grove excellent for kids - we made sure our daughter had early meet and greet with characters here. Some of the bus rides back from parks can be long 45-60 mins).
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to epcot

Posted 29-Jul-2015
My only complaint is they nickel and dime you for everything after you've already spent a lot for the room
4 out of 5
by A verified traveller

Dial " 0 "

Posted 28-Jul-2015
I called operator from the room phone by dialing "0" three times but nobody answers. The first two call I just simply hang up after about 2 minutes each but in the third, I tried to wait for 12 minutes but still nobody answered, just keeps on ringing. When I used my cellphone to call the hotel number and pressed "0" after the directories, someone answered right away.
3 out of 5
Recommended
for Everyone
by A verified traveller from Disney World

Nice pool, room foyer and bath outdated & stained

Posted 27-Jul-2015
Room accommodations were outdated. Bathroom and Foyer area was stained and dirty. Pool was nice but needed to be cleaned grime on sides. Had to pay for parking and so did our guests. Overall not up to Disney Standards. Disappointed pass holder.
1 out of 5
by A verified traveller

Terrible - they lack the basics.

Posted 26-Jul-2015
Pros: Proximity to Disney.
Cons: Everything
Hotel safety box was not working when we arrived in the room and had to go downstairs twice for assistance. Next day, we left for the parks and came back at 10:30 PM. We found out that no room service was performed in the room. The manager apologized and offered to send me "clean towels" to address the issue. To make a long story short I was supposed to stay for a week, but after such a bad experience I left the next morning and went to a much better hotel.
3 out of 5
by A verified traveller

Desaponning

Posted 26-Jul-2015
Found somebody else old food in my room 18/day for parking why? Plus 23 to u see the facility......i was not very please.
3 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, FL

Great location. Walking distance to Boardwalk

Posted 23-Jul-2015
Pros: The location to Boardwalk.
Cons: Better maintenance on the pool and the parking area. Reassess the bathroom in the rooms. It's an older hotel and looks great inside except bathrooms
Enjoyed the hotel due to it's location, however was very disappointed in the pool. We saw an excessive amount of Band-aids and other debris in the pool that we haven't seen when staying at other hotels. Needed to be maintained a little better. The parking lot trash cans were overflowing the day we checked in and when we checked out. The hotel bathroom needed major updating with the light and the floor (cracks). We waited to take a shower on the last day because we weren't sure how clean that bathroom actually was (or could get).
5 out of 5
Recommended
for Everyone
by A verified traveller

Disney trip

Posted 21-Jul-2015
Pros: facility was great Shula's steak house was top notch
Cons: Todd English establishment was very poor service and the food was not at all worth the price
Location: Very close to Epcot and Hollywood Studios
Loved the hotel and the staff . Overall our experience was excellent
5 out of 5
Recommended
for Everyone
by A verified traveller

it wonderful

Posted 21-Jul-2015
very beautiful and big and have a wonderful lake and nice view I want to reservations next time I love it
5 out of 5
Recommended
for Families
by A verified traveller from Fort Lauderdale, Florida

I love this hotel

Posted 20-Jul-2015
Pros: Beautiful family friendly and loved the pool
Cons: Let the person know ahead of time about the 100 hold on your credit card
Location: Magic Kingdom, Downtown Disney,Epcot.
Very beautiful hotel. Love this hotel will stay here again. I felt like I was really on vacation.