Ratings based on 5,102 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom H

Nice hotel in the Disney World

Posted 22-May-2015
It was a best experience ever. Very convenient to each Disney parks. The service is also satisfied.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Great hotel-close to everything.

Posted 21-May-2015
The hotel is close to everything. For Hollywood and Epcot we had a short boat ride and for the other parks a bus. We never waited more than 10 minutes going or coming. Room was great and restaurants in hotel were excellent. Our favorite was the Todd English restaurant BlueZoo. One of the best eating experiences I have ever had.
1 out of 5
by A verified travellerfrom ny

Disappointment at it's best!

Posted 20-May-2015
Having stayed at this hotel previously I was excited to book here again knowing the excellent service I received last time. This was certainly not the case. The food was horrible...not one restaurant I went to tasted better then something that could have come out of a microwave. Their customer service held no service at all. I called to make a reservation for one of the high end restaurants and could not get through. I called customer service to try to help me with making a reservation since I was unable to connect with anyone at the restaurant. What I got was someone who didn't even speak English well telling me she couldn't get anyone to answer the phone there either and told me to have a good night. At minimum she could have tried to figure out what the problem was and had the restaurant contact my room directly. But that didn't. Matter. There was no service at all. And I will not being staying at this hotel ever again.
3 out of 5
by A verified travellerfrom Jacksonville Florida

Beautiful BUT......

Posted 18-May-2015
Pros: Decor, staff, convenience of location, restaurants.
Cons: New bedding
Only stayed for one night. The mattress pad and sheet was off within minutes of going to bed. Pillows we awful and the mattress seemed like it was lower at the head. Not comfortable at all.
3 out of 5
by A verified traveller

Quick getaway

Posted 18-May-2015
Pros: Walking distance to 2 parks, restaurant was good, staff was awesome! bedding was comfortable.
Cons: Room was not quiet! Bathroom floors were not very clean.
Location: Walking distance to Epcot or you could take the water taxi to Epcot or Hollywood Studios/MGM. Fantasia mini-golf was a short walk.
Pro: Hotel Lobby was bright and clean. A little dated, but very nice. The Mediterranean restaurant for breakfast was very good. Lobby staff and Concierge were very helpful. Very convenient to parks and transportation. Beds were comfortable. Cons: for the price, the room was not quiet at all! We could hear the elevators, ice machine and people talking as they walked down the hallways at all hours. The bathroom floors were not very clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel and location

Posted 17-May-2015
Pros: Location and friendliness of staff
Cons: Rooms need some updating. However they are going to start that next year.
Location: Located in Epcot at Disney
Very good experience. Great location. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2015
Excelente, personal muy amable, hotel e instalaciones, traslado gratuito a los parques de disney.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Detroit, MI

Wonderful Stay!

Posted 13-May-2015
We booked through expedia and requested a king. A gentlemen at the front desk said he would give us an upgrade on our room for free and ended giving us two queen beds and a room all the way at the end of the hall. We are a couple...that was kind of rediculous. He ended up saying it was an upgrade but they just didnt have king rooms available. He was also very unknowledage about the hotel. I went back to the front desk and we had to wait two hours for a king room. Casey was exceptional and we got a king room right off the elevator. It was perfect and convienient. The room was very clean and the maids came in right away every morning, made the bed, filled up the coffee/tea and bottled water. We spent a lot of time at he resort. The waterfall pool is amazing and clean. The food/beverages are rediculously overpriced...but thats all resorts and especially a 4-star. Overall, we hope to be back in a couple years!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-May-2015
Not bad, enjoyed the stay. Will come again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing experience

Posted 12-May-2015
We enjoyed a magical weekend, wish we could have stay longer , we can't wait to b back !