We appreciate the great rating and we are so glad you had an enjoyable stay. Thank you!

I'm sorry you did not enjoy your stay with us.

Dear Sheldon, We deeply regret the disappointment and inconvenience you experienced during your stay. It is distressing to hear about the cleanliness issues, unpleasant odors, and lack of staff availability. Please accept our sincerest apologies for falling short of your expectations. We take your feedback seriously and will address these concerns with our team to ensure immediate improvements. We understand your frustration and assure you that steps are being taken to prevent such occurrences in the future. Your feedback is invaluable in helping us enhance our services, and we hope you will consider giving us another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management

Dear Michael, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of roaches, a leaking ceiling, and missing drawers in the dresser are unacceptable and fall well below the standards we aim to maintain. We take your feedback very seriously and assure you that immediate action will be taken to address these issues with our maintenance and housekeeping teams. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience these shortcomings may have caused you. We appreciate you bringing these matters to our attention, and we are committed to rectifying them to ensure a much-improved experience for our guests in the future.Sincerely,Hotel Management

Dear Gerard, Thank you for taking the time to share your feedback with us. We truly appreciate your insights and sincerely apologize for any discomfort caused during your stay. Ensuring a pest-free environment is paramount to us, and we will address this issue with our pest control provider to uphold our standards moving forward. Your satisfaction is our top priority, and we would be grateful for the opportunity to welcome you back for a much-improved experience. Sincerely,Hotel Management

Dear Armando, Thank you for taking the time to share feedback about your recent stay. We apologize for the unacceptable experience you encountered during your stay. Providing clean and comfortable accommodations is our priority, and we regret any lapses in cleanliness and amenities. We take your feedback seriously and are addressing these issues with our housekeeping team to ensure proper room checks and maintenance between guests. We hope you will come back soon and let us show you the hospitality for which we are known.Sincerely, Hotel Management

Dear Henry, Thank You for choosing us. We extend our sincerest apologies for the disappointing experience you encountered during your stay. Your feedback regarding cleanliness and service is deeply concerning and not reflective of our standards. Immediate action is being taken to address the issues raised, including thorough cleaning protocols and staff training. We value your input and regret any inconvenience caused. We hope for the opportunity to regain your trust and provide a more pleasant experience in the future.Sincerely,Hotel Management

Dear S L, Thank you for your continued patronage and kind words about your experience at Extended Stay America. We're thrilled to know that we consistently meet your expectations. Providing exceptional service and comfort is our priority, and we're grateful for your feedback. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management

Dear Ren, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Dear Skye, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Miguel, Thank you for sharing your experience. We are disheartened to read the room condition you have described and apologize for any oversight. We understand how inconvenient it must be. Your comments will be shared with our housekeeping team to ensure this is not repeated and that we provide a seamless stay for our guests. Moreover, upon request, towels can be exchanged for used ones at the front desk. Thank you for bringing this to our attention, and we hope to make it up to you in the future the next time your travels bring you back to Orlando.Sincerely,Hotel Management

Dear Joshua, We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding the presence of smoke odor in the hallway and the presence of cockroaches in your room is deeply concerning and does not reflect the standard of cleanliness and comfort we strive to provide. We take reports of pests and odor very seriously, and we will address these issues promptly with our team to ensure they are resolved. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Jacqueline, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Mohd, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Rolando, We appreciate your feedback and apologize for any inconvenience you encountered. Cleanliness is our top priority, and we regret if we fell short of your expectations. Your comments will be shared with our team to ensure we maintain the highest standards. We value your input and hope to provide a more satisfying experience.Sincerely,Hotel Management

Dear LaNena, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Jordan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Cindy, It was disappointing to read your comments concerning your stay at our hotel. We are genuinely sorry, as we never mean to disappoint our guests in any way. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping staff. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Marie, We appreciate you taking the time to share your thoughts. We're sorry to hear that the cleanliness fell short of your expectations, and we sincerely apologize for any inconvenience caused. Maintaining a clean and comfortable environment is a top priority for us, and we will address your concerns to ensure improvements. We value your feedback and hope that, despite this experience, you will consider giving us another opportunity to provide you with a more positive stay.Sincerely,Hotel Management

Dear Ranysha, We deeply regret the unsatisfactory experience you encountered during your stay. It's disheartening to hear about the cleanliness issues, and we sincerely apologize for any discomfort caused. Rest assured, we take your feedback seriously, and the necessary steps will be taken to address and rectify these concerns. We understand the importance of providing a clean and comfortable environment and apologize for falling short of your expectations. Your comments will be shared with the team for improvement. We appreciate your input and hope you will consider giving us another chance to provide the experience you deserve.Sincerely,Hotel Management

Dear Richard, We genuinely apologize for the challenges you encountered during your stay. Your feedback is disheartening, and we take it seriously. We will address the issues raised to enhance the overall guest experience. Cleanliness, comfort, and a peaceful environment are our priorities, and we regret any lapses in meeting these standards. Your insights are invaluable, and we are committed to making necessary improvements. We hope you will reconsider another visit so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Jimmie, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that genuinely reflects the quality of service we always strive to deliver.Sincerely,Hotel Management

Dear Leonardo Isac Angel, We sincerely apologize for your unpleasant experience during your stay. We take reports of cleanliness and pest issues very seriously. We will address this matter with our team to ensure that it does not happen again. Please know that this does not reflect our usual standards, and we are committed to providing our guests with a clean and comfortable environment. Your feedback is valuable, and we appreciate your understanding as we work to improve.Sincerely,Hotel Management

Dear LUIS, Our team sincerely apologizes for the hotel not meeting your expectations. We take your concerns seriously, especially regarding the cleanliness of our suites, which is a top priority. We will discuss this matter with our housekeeping associates to prevent it from happening again. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Dear Leyron, Thank you for choosing us and for taking the time to leave your feedback. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Belinda, Thank you for your feedback about your stay at Extended Stay America. We appreciate your comments and apologize for any inconvenience caused by noise levels. We understand the importance of a peaceful stay and will continue to explore ways to enhance the overall experience for our guests. Your insights are valuable, and we hope to welcome you back for a more serene visit in the future.Sincerely,Hotel Management

Dear Meachack, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Jesus, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Evernard, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Juan David, We regret to hear about your negative experience. Providing excellent service and a clean, comfortable environment is our priority. We apologize for the inconvenience caused by the staff's behavior and the condition of your room. Your feedback is valuable, and we will address these issues to enhance our service. If you give us another chance, we are committed to making your stay more pleasant. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Eleanor, We sincerely apologize for the multiple issues you encountered during your stay. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused. Rest assured, we take your feedback seriously and will address these concerns promptly to enhance the quality of our services. We understand your safety concerns and assure you that we are taking measures to improve the overall guest experience. We appreciate your understanding and would be grateful for another opportunity to make it right. We suggest you reach out to us if there's anything we can do to assist you further.Sincerely,Hotel Management

Dear Leixys, We appreciate your feedback about your recent stay. We regret any inconvenience caused by the scent and cleanliness issues. Please know that guest comfort is a priority, and we're actively working to address and improve upon these concerns. Your insights are valuable, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Igor, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and the pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Once again, we are sorry for letting you down. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management