Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
69% of guests recommend
2.4 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom New york

Training required

Posted 25-Jan-2015
Cons: Train the Staff on the front desk all about Customer Service because the customer are the ones who allow them to be able to have a job.
Suburban Inn looks great from the outside but that's about it. I entered the hotel asking basic questions on the Bus services and was told by the front desk lady "GOOGLE IT, GOOGLE HAS EVERYTHING YOU NEED" This is the 1st hotel I've ever stayed at where the staff acted as if they were doing the visitor a favour. The staff are not knowledgeable about anything and it's obvious they weren't taught any "Customer Service" Rooms are cleaned once per week, but yet, Is it my responsibility as the visitor to have to throw my garbage out when it's filled if I am paying for a service which should be given on a regular basis. I was not impressed and would not recommend the hotel to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Cheap price, good location

Posted 23-Jan-2015
Maid service is only once a week. You have to exchange your towels at the office when needed. Room kitchen comes with dishes, silverware, etc. Located in a business park.
1 out of 5
by A verified travellerfrom Missouri

Dirty hotel

Posted 13-Jan-2015
Pros: nothing
Cons: cleaning
The hotel was dirty, especially the rooms, it seems they did not clean after who ever rented the room before me. The hotel is noisy because of kids playing and fights in the room next to me.
4 out of 5
Recommended
by Alonzo

This traveller left a rating score only Posted 24-Oct-2014 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by Bryanfrom cooper city

Posted 21-Oct-2014 on Hotels.com
Great Office staff
1 out of 5
Recommended
for Business Travellers
by Joshuafrom Orlando

awful

Posted 14-Oct-2014 on Hotels.com
We got there the tub was dirty brown discussing, we where around 4 hour at night with no electricity, we requested someone to clean the bathroom and all they gave us were towels to put on the shower floor. We requested a refund and they declined because I buy the reservation on Hotel. Com. Very dissatisfied and I will submit a claim for a refund on this nightmare stay we had.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 30-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Gabyfrom Miami FL

Comfortable hotel

Posted 28-Apr-2014
The hotel was good, it wasn't bad. The room was clean, well equipped it was clean, comfortable, it has a little kitchen, and microwave, fridge, we got what we paid for. The pool was nice, the staff was efficient, and prompt. I was locked out the night of my arrival and they arrived right within the time frame they told me to open for me. Great stay and will def stay there again.
2 out of 5
by rudyfrom miami

No complete service

Posted 22-Mar-2014
No room service also was no coffee and no blower and my room was dirty
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 20-Mar-2014
The tv wasn't working I call the front desk and they take care the problem right away. Great experince.