Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MISSISSIPPI

GREAT HOTEL FOR BUSINESS TRAVELER

Posted 9-Jan-2015
Pros: THE AIRPORT LOCATION, THE OUTSTANDING STAFF, AND THE CLEANLINESS AND PRESENTATION OF THE ENTIRE COMPLEX.
Cons:
Location: EASY ASSESS AND DRIVE TO INTERNATIONAL BLVD ON THE TOLL ROAD. THAT'S WHERE IT ALL IS.
THIS TRIP TO OSLO, NORWAY, FROM ORLANDO WAS FOR BOTH BUSINESS AND PLEASURE. THIS HOTEL PROVIDED NOT ONLY AN OUTSTANDING ACCOMMODATION FOR MY SHORT STAY, BUT TOOK CARE OF MY VEHICLE FOR THE 15 DAYS THAT I WAS OUT OF THE COUNTRY. THE STAFF (SERVICE & SATISFACTION) WERE ALL WELL TRAINED AND VERY ATTENTIVE TO MY QUESTIONS AND REQUESTS. I COULD NOT HAVE ASKED FOR A BETTER DEAL FROM EXPEDIA.
Comment from Hotel Management
11-Jan-2015 by Hotel Manager, Hotel Management
WOW - Thanks so much for the awesome trip experience you posted about your recent stay with us here at Renaissance Orlando Airport Hotel. Your wonderful comments about the hotel amenities and our great staff, made our day here at the Renaissance! Your thoughts are such a pleasure to read and the team here thrives on this type of guest experience. I've shared your comments with the entire hotel management team. We look forward to you returning again soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Jan-2015
Pros: Close to restaurants
Pick up from airport was slow but the driver was great, hotel to airport at 5am was very busy but the hotel provided two vans so no one was late. Very good service.
Comment from Hotel Management
6-Jan-2015 by Hotel Manager, Hotel Management
Thank you for choosing the Renaissance Orlando Airport Hotel for your recent accommodation needs, and for taking the time to write about your experience here. We work hard to provide high levels of service. I will share your compliments with my shuttle service team to let them know their efforts are appreciated and noticed. Thank you again, we look forward to welcoming you back soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

5 min from airport

Posted 5-Jan-2015
Overall a very nice hotel. The shower had a few old/chipped tiles, but was very clean. Staff was extremely friendly and helpful
Comment from Hotel Management
6-Jan-2015 by Hotel Manager, Hotel Management
Thank you for your nice review. We are delighted to hear how much you enjoyed your stay with us and thank you for your compliments about us. I will share your review with all of our team here at the Renaissance Orlando Airport Hotel. We do hope to welcome you back very soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Very Happy

Posted 5-Jan-2015
Pros: Location, great choice of restarants.
We were able to change our date due to our change of plans
Comment from Hotel Management
6-Jan-2015 by Hotel Manager, Hotel Management
Thank you for your review. I am glad you appreciated us allowing you to change your date due to your change of plans. We hope you had a pleasant stay and would love to welcome you back to the Renaissance Orlando Airport Hotel again. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel close to airport

Posted 3-Jan-2015
Very nice hotel with a friendly and helpful staff. Rooms were spacious and clean. Nice area and convenient to area restaurants. Real close to the airport.
Comment from Hotel Management
5-Jan-2015 by Hotel Manager, Hotel Management
Thank you so much for the wonderful review you posted about your stay with us. We are delighted our staff and hotel provided a great experience for you and we appreciate the positive comments about all of our amenities and features and location.We do hope to have you as a guest again one day! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2014
Very nice well run hotel. We checked in late and although the restaurant was about to close, the wait staff went out of their way to take our order and make this late night meal most pleasurable.
Comment from Hotel Management
27-Dec-2014 by Hotel Manager, Hotel Management
Thank you for your review and the generous 5 star rating! I’m glad you loved our property and had a great stay here. I appreciate you recognizing the efforts of our restaurant staff for making your late night meal memorable; they will be happy to know their efforts didn’t go unnoticed. I do hope your wonderful experience will bring you back to stay with us in near future. Sincerely, Frank Quallen General Manager, Renaissance Orlando Airport Hotel
2 out of 5
by A verified travellerfrom gainesville, Florida

Very dissapointed.

Posted 7-Dec-2014
Stayed on the club level floor so had high expectations. The temperature control wasn't working and the room was freezing. A call to the front desk resulted in being told it would take a bit for the room to warm up, give it time. It stayed freezing all night. The room had a musty smell in the bathroom. There was only one bathrobe which isn't normally a big deal but when you were using it to keep warm, it was an issue for two people. Trying to get out of the parking lot was an adventure as the automated gate tried to charge me $50 for a one night stay even though I had paid for the parking at checkout. Had to make a trip back to the front desk and still had to push the help button at the gate until someone remotely opened the gate. Frustrating when you are in a hurry. Took forever to get coffee at breakfast too. None of this was major but just all lead to a disappointing experience.
Comment from Hotel Management
13-Dec-2014 by Hotel Manager, Hotel Management
Dear Renee, Thank you for visiting the Renaissance Orlando Airport Hotel and for your candid review. I truly apologize for your disappointing stay and your struggles with the parking gate and temperature of the room. Guests should not be uncomfortably cold all night, particularly if the front desk has told them otherwise. I have brought this issue to the attention of our engineers and housekeeping staff, and hopefully it will be resolved soon. Additionally, I will follow up with our Front Office Manager and Staff about your inability to leave the parking lot after you had already paid; we have processes in place to prevent this kind of inconvenience from happening. We take great pride in providing a comfortable and convenient stay for our guests, and I hope we can regain your trust one day. Again, thank you for your honest comments. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Overnight to catch flight next day.

Posted 29-Nov-2014
Location: Convenient to airport and local restaurants.
The transporter was friendly, helpful and informative. Front bell men helpful in holding luggage while waiting for room to be ready. Front desk/ check in seemed to be a little frazzled because of large party checking in ahead. of everyone ( SMU football team.) Had to wait extra hr. for room assignment due room not ready.
Comment from Hotel Management
29-Nov-2014 by Hotel Manager, Hotel Management
Good Day Guest, Thank you for staying at the Renaissance Orlando Airport Hotel for your overnight accommodations recently. Our up to date facilities and our complimentary shuttle to/from the Airport, makes it most convenient when spending one night for a quick visit. It is great to hear that we were able to meet and exceed your expectations. Please do accept my sincere apologies for the delay in assigning an already booked room. We hope you do consider us once again when you are in the Orlando Airport area in the future. Safe Travels!! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tampa

Perfectly close to the airport

Posted 27-Nov-2014
Really great place for Floridians. Cheap parking Great shuttle to airport Only minutes We stayed over after international flight Perfect
Comment from Hotel Management
29-Nov-2014 by Hotel Manager, Hotel Management
Good Day Peter, Thank you for staying at the Renaissance Orlando Airport Hotel recently and for sharing your comments regarding the location and our excellent shuttle service. Our location makes it easy to take advantage of nearby services to enjoy and our shuttle team strives to go above and beyond to assist our guests every need. I will share your gracious words with my associates. We hope to see you again should your travels bring you back to the Orlando area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Nov-2014
overall experience is excellent. I will be staying in this hotel in my future endeavors
Comment from Hotel Management
26-Nov-2014 by Hotel Manager, Hotel Management
Dear guest, We love hearing that our guests had a great time staying with us. I am glad to know that you were satisfied with all our facilities and amenities. We will be waiting your return soont to the Renaissance Inn Orlando Airport Hotel and thank you again for your feedback. Safe Travels! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel