I Never Felt So Humiliated!!! Posted 20-Jun-2015
Hello, My name is Catiria I'm a Military Spouse. I have been Traveling and staying in a lot of Hotel thru our Journey is moves and visiting family over 12 years now. This Summer we my Husband and I decided to live our Children with Family and have 1 Night For us to have time for Our self. I wanted to see if I could get lucky and I booked the unlisted choice , that included free breakfast, free internet ad so on It just didn't tell me the hotel name. I wanted to surprise my hubby. So I was so exited Of this Hotel!!!!....So it was a Great hotel into we went to sit down and they told us that we had to pay $14.95 for each person , I talk to the clerk and I told her that I had booked it thru Expedia the Unlisted ad everything was included. She looked at me and made me feel like if I didn't belong there, I told her that we were military and every time , I had booked it that way , I never had a problem , she told me that , I need to called Expedia and removed them from that category because their Hotel will not do such thing. I felt so Humiliated!....We are Station Overseas and I felt like I wasn't welcome in America in the Land were I was born. Overall it was a beautiful Hotel , but I wish the staff was a little more comprehensive, I wasn't trying to get thing for free, I just thought I was false advertisement and if I knew that breakfast, internet, and parking wasn't included, I would of bee Prepared to pay , it just got me by surprised....
Comment from Hotel Management
23-Jun-2015 by General Manager, Hotel Management
We have read your comments and would like to apologize for what must have been a very frustrating experience. We would like to research more of your visit here. It is certainly not our intention to make you feel the way you have described and we are truly sorry if any of our associates did not make you feel welcome and is certainly not typical of our service here at Renaissance. We would like to make it with you. Thank you for your stay and we do hope you give us another chance to meet your expectations in the near future. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel