Stayed on the club level floor so had high expectations. The temperature control wasn't working and the room was freezing. A call to the front desk resulted in being told it would take a bit for the room to warm up, give it time. It stayed freezing all night. The room had a musty smell in the bathroom. There was only one bathrobe which isn't normally a big deal but when you were using it to keep warm, it was an issue for two people. Trying to get out of the parking lot was an adventure as the automated gate tried to charge me $50 for a one night stay even though I had paid for the parking at checkout. Had to make a trip back to the front desk and still had to push the help button at the gate until someone remotely opened the gate. Frustrating when you are in a hurry. Took forever to get coffee at breakfast too. None of this was major but just all lead to a disappointing experience.
Comment from Hotel Management
13-Dec-2014 by Hotel Manager, Hotel Management
Dear Renee, Thank you for visiting the Renaissance Orlando Airport Hotel and for your candid review. I truly apologize for your disappointing stay and your struggles with the parking gate and temperature of the room. Guests should not be uncomfortably cold all night, particularly if the front desk has told them otherwise. I have brought this issue to the attention of our engineers and housekeeping staff, and hopefully it will be resolved soon. Additionally, I will follow up with our Front Office Manager and Staff about your inability to leave the parking lot after you had already paid; we have processes in place to prevent this kind of inconvenience from happening. We take great pride in providing a comfortable and convenient stay for our guests, and I hope we can regain your trust one day. Again, thank you for your honest comments. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel