Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom gainesville, Florida

Very dissapointed.

Posted 7-Dec-2014
Stayed on the club level floor so had high expectations. The temperature control wasn't working and the room was freezing. A call to the front desk resulted in being told it would take a bit for the room to warm up, give it time. It stayed freezing all night. The room had a musty smell in the bathroom. There was only one bathrobe which isn't normally a big deal but when you were using it to keep warm, it was an issue for two people. Trying to get out of the parking lot was an adventure as the automated gate tried to charge me $50 for a one night stay even though I had paid for the parking at checkout. Had to make a trip back to the front desk and still had to push the help button at the gate until someone remotely opened the gate. Frustrating when you are in a hurry. Took forever to get coffee at breakfast too. None of this was major but just all lead to a disappointing experience.
Comment from Hotel Management
13-Dec-2014 by Hotel Manager, Hotel Management
Dear Renee, Thank you for visiting the Renaissance Orlando Airport Hotel and for your candid review. I truly apologize for your disappointing stay and your struggles with the parking gate and temperature of the room. Guests should not be uncomfortably cold all night, particularly if the front desk has told them otherwise. I have brought this issue to the attention of our engineers and housekeeping staff, and hopefully it will be resolved soon. Additionally, I will follow up with our Front Office Manager and Staff about your inability to leave the parking lot after you had already paid; we have processes in place to prevent this kind of inconvenience from happening. We take great pride in providing a comfortable and convenient stay for our guests, and I hope we can regain your trust one day. Again, thank you for your honest comments. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Overnight to catch flight next day.

Posted 29-Nov-2014
Location: Convenient to airport and local restaurants.
The transporter was friendly, helpful and informative. Front bell men helpful in holding luggage while waiting for room to be ready. Front desk/ check in seemed to be a little frazzled because of large party checking in ahead. of everyone ( SMU football team.) Had to wait extra hr. for room assignment due room not ready.
Comment from Hotel Management
29-Nov-2014 by Hotel Manager, Hotel Management
Good Day Guest, Thank you for staying at the Renaissance Orlando Airport Hotel for your overnight accommodations recently. Our up to date facilities and our complimentary shuttle to/from the Airport, makes it most convenient when spending one night for a quick visit. It is great to hear that we were able to meet and exceed your expectations. Please do accept my sincere apologies for the delay in assigning an already booked room. We hope you do consider us once again when you are in the Orlando Airport area in the future. Safe Travels!! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tampa

Perfectly close to the airport

Posted 27-Nov-2014
Really great place for Floridians. Cheap parking Great shuttle to airport Only minutes We stayed over after international flight Perfect
Comment from Hotel Management
29-Nov-2014 by Hotel Manager, Hotel Management
Good Day Peter, Thank you for staying at the Renaissance Orlando Airport Hotel recently and for sharing your comments regarding the location and our excellent shuttle service. Our location makes it easy to take advantage of nearby services to enjoy and our shuttle team strives to go above and beyond to assist our guests every need. I will share your gracious words with my associates. We hope to see you again should your travels bring you back to the Orlando area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Nov-2014
overall experience is excellent. I will be staying in this hotel in my future endeavors
Comment from Hotel Management
26-Nov-2014 by Hotel Manager, Hotel Management
Dear guest, We love hearing that our guests had a great time staying with us. I am glad to know that you were satisfied with all our facilities and amenities. We will be waiting your return soont to the Renaissance Inn Orlando Airport Hotel and thank you again for your feedback. Safe Travels! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Nov-2014
Overnight stay very pleasant and comfortable, close to many restaurants
Comment from Hotel Management
24-Nov-2014 by Hotel Manager, Hotel Management
Dear Guest, We are very pleased that you had a wonderful experience during your overnight stay at the Renaissance Orlando Airport hotel. My staff and I were so happy to know that our services, location and facilities met your expectations. Thank you for the feedback and we do hope to welcome you back in the near future. Safe Travels!! Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
3 out of 5
Recommended
for Everyone
by A verified traveller

Zwischenübernachtung

Posted 13-Oct-2014
Hotel und Pool sind für 1-3 Tage OK. Das Frühstück ist -- wie so oft in USA-- teuer und traurig.
Comment from Hotel Management
14-Oct-2014 by Hotel Manager, Hotel Management
Vielen Dank für Ihren letzten Aufenthalt im Renaissance Orlando Airport Hotel. Ich war erfreut zu lesen, dass Sie einen angenehmen Aufenthalt während Ihres visit.Thank Sie wieder gehabt, und wir hoffen, Sie beim nächsten Mal Ihren in der Umgebung von Orlando zurück zu begrüßen. Mit freundlichen Grüßen, Katherine S. Director of Sales Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to airport with shuttle service

Posted 5-Oct-2014
Pros: lobby
Cons: bathrooms updated
Location: great location for the airport not for Disney
I was very comfortable in my room. The bathrooms were outdated.
Comment from Hotel Management
7-Oct-2014 by Hotel Manager, Hotel Management
Thank you for your stay at the Renaissance Orlando Airport Hotel and for sharing your experience online. We truly appreciate your gracious compliments regarding your satisfaction with the rooms, bedding, and cleanliness of our facilities. Thank you again for your compliments, we look forward to welcoming you back soon. Sincerely, Katherine S. Director of Sales Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 20-Sep-2014 on Hotels.com
Comment from Hotel Management
22-Nov-2014 by Hotel Manager, Hotel Management
Thank you for your recent stay at the Renaissance Orlando Airport Hotel and for taking the time to rank us on this website. We hope you do consider us once again when you are in the Orlando Airport area in the future. Sincerely, Katherine S. Director of Sales Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel but

Posted 9-Sep-2014
Pros: it was an ok hotel
Cons: Be clear on certain things
Location: Universal Studios Walk
Nice hotel, they said breakfast was included, but wonder why I had to sign a voucher for the breakfast, I guess they will charge my credit card.
Comment from Hotel Management
4-Oct-2014 by Hotel Manager, Hotel Management
Dear Anonymous Guest: Firstly, thank you for choosing the Renaissance Orlando Airport Hotel for you stay. We wanted to reach out to you while you were still in-house but could not due to not having a name to go by from your comment. We could not do our research to see if the Breakfast was included in the rate you received through Expedia. I know they offer inclusive packages and if you did purchase one of these packages, the breakfast would be included with your room rate. The restaurant staff does ask for a voucher to be signed whether or not the breakfast is included, as a verification of how many breakfasts they served that day in our Restaurant. However, the voucher you signed would be cancelled on your folio when checking out. I am happy to hear that you felt our facilities were nice and we do hope to welcome you back soon should you be in the area in the future. Charlene Partin Executive Assistant Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Sep-2014
Very nice and clean for a reasonable price. Would book again in the future. No complaints !
Comment from Hotel Management
4-Sep-2014 by Hotel Manager, Hotel Management
Thank you for sharing your feedback regarding your stay with us. I am so pleased to hear that we were able to meet your needs and expectations during your stay. We look forward to the opportunity of serving you again soon. Sincerely, Katherine S. Director of Sales Renaissance Orlando Airport Hotel