Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Aviano, Italy

I Never Felt So Humiliated!!!

Posted 20-Jun-2015
Pros: The rooms were really nice..
Cons: I wish they didn't do false advertisement! We believe in INTEGRATY.
Location: Is near the Airport
Hello, My name is Catiria I'm a Military Spouse. I have been Traveling and staying in a lot of Hotel thru our Journey is moves and visiting family over 12 years now. This Summer we my Husband and I decided to live our Children with Family and have 1 Night For us to have time for Our self. I wanted to see if I could get lucky and I booked the unlisted choice , that included free breakfast, free internet ad so on It just didn't tell me the hotel name. I wanted to surprise my hubby. So I was so exited Of this Hotel!!!!....So it was a Great hotel into we went to sit down and they told us that we had to pay $14.95 for each person , I talk to the clerk and I told her that I had booked it thru Expedia the Unlisted ad everything was included. She looked at me and made me feel like if I didn't belong there, I told her that we were military and every time , I had booked it that way , I never had a problem , she told me that , I need to called Expedia and removed them from that category because their Hotel will not do such thing. I felt so Humiliated!....We are Station Overseas and I felt like I wasn't welcome in America in the Land were I was born. Overall it was a beautiful Hotel , but I wish the staff was a little more comprehensive, I wasn't trying to get thing for free, I just thought I was false advertisement and if I knew that breakfast, internet, and parking wasn't included, I would of bee Prepared to pay , it just got me by surprised....
Comment from Hotel Management
23-Jun-2015 by General Manager, Hotel Management
We have read your comments and would like to apologize for what must have been a very frustrating experience. We would like to research more of your visit here. It is certainly not our intention to make you feel the way you have described and we are truly sorry if any of our associates did not make you feel welcome and is certainly not typical of our service here at Renaissance. We would like to make it with you. Thank you for your stay and we do hope you give us another chance to meet your expectations in the near future. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Great airport location

Posted 19-Apr-2015
Close to airport and some off property dining. The staff was excellent and the rooms are large and bright.
Comment from Hotel Management
21-Apr-2015 by General Manager, Hotel Management
Thank you for staying with us. My staff was so happy to see you recognize their efforts. I was happy to read that you loved our accommodations and the location of our hotel. We appreciate your kind comments and hope to welcome you back again. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

People and food were excellent

Posted 16-Apr-2015
I travel a lot and the people in this restaurant were so great and the brunch was excellent
Comment from Hotel Management
18-Apr-2015 by General Manager, Hotel Management
Thank you for taking the time to write about your recent experience with us. I am pleased to know that you liked the food and the service at our restaurant. We appreciate your comments. Thank you again, we look forward to welcoming you back soon. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Very luxurious !

Posted 12-Apr-2015
Pros: I love the beds.
Location: Plenty of places to dine.
It was very nice facility. It was a great place to stay and I would recommend it to anyone.
Comment from Hotel Management
14-Apr-2015 by General Manager, Hotel Management
Thank you for choosing to stay with us. I was happy to know that you loved our facility and enjoyed your stay with us. Thank you for letting us know and for sharing your experience with our online viewers. We hope to welcome you back again. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Midwest

Airport Hotel

Posted 12-Apr-2015
I arrived early. I was able to use the facilities and dine while waiting for my room. I was offered an alternate room, and that reduced my wait time. I have a special dietary requirement, and the chef prepared a meal to suit my needs. The staff was friendly and courteous. The airport shuttle allowed me to arrive at the airport 90 minutes before my flight and allowed for an early departure. There was no aggravation getting to Orlando International from the hotel.
Comment from Hotel Management
14-Apr-2015 by General Manager, Hotel Management
Thank you for your recent stay at the Renaissance Orlando Airport Hotel. I was pleased to read about the wonderful experience you had during your visit. I will share your comments with the team, which will be encouraging for them to hear that our mission in providing an excellent stay to our guests is working. Thank you again, and we hope to welcome you back the next time your in the Orlando area. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Alabama

Orlando Airport

Posted 5-Apr-2015
Wonderful location and convenient to MCO. Rooms were spacious, nicely decorated and beds super comfortable. I was impressed with the lobby and facilities but most importantly the staff. Valet, bellhop, front desk, shuttle driver..everyone we came in contact with or needed help from was so accommodating and helpful. Don't always feel that way when I travel and was important to me.
Comment from Hotel Management
6-Apr-2015 by General Manager, Hotel Management
Thank you for sharing your feedback regarding your stay with us. I am so pleased to hear that we were able to meet your needs and expectation during your stay. My staff will be very pleased when I review your comments with them at our meeting. Thank you again and we do hope to have the opportunity to welcome you back soon to the Renaissance Orlando Airport Hotel. Sincerely, Frank Quallen General Manager
4 out of 5
Recommended
for Couples
by A verified traveller

reasonable hotel convenient to airport

Posted 4-Apr-2015
Pros: Staff helpfulness and responsiveness was excellent.
Stayed overnight to conveniently connect with a flight. I found the staff of then hotel to be very helpful. The Hotel itself was fine to good value. The bar area has a nice ambience and an excellent selection of refreshments.
Comment from Hotel Management
6-Apr-2015 by General Manager, Hotel Management
Thank you for your recent stay at the Renaissance Orlando Airport Hotel. I was pleased to read about the wonderful experience you had during your visit. I will share your comments with the team, which will be encouraging for them to hear that our mission in providing an excellent stay to our guests is working. Thank you again, and we hope to welcome you back the next time your in the Orlando area. Sincerely, Frank Quallen General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 16-Mar-2015 on Hotels
Comment from Hotel Management
16-Mar-2015 by Hotel Manager, Hotel Management
Thank you for your five star rating. We appreciate you taking the time to rate us and are glad you had an excellent stay overall. Thank you for choosing to stay with us and we look forward to another visit from you. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Toronto

nice hotel close to airport

Posted 15-Mar-2015
best buffet breakfast with room. very comfortable and convenient to the orlando airport.
Comment from Hotel Management
17-Mar-2015 by General Manager, Hotel Management
Dear Carol, Thank you for taking the time to write about your experience at the Renaissance Orlando airport hotel. We take great pride in delivering excellent service and comments like yours assures me that we are on the right track. Thank you for mentioning our convenient location. We do hope to welcome you back very soon. Sincerely, Frank Quallen General Manager
3 out of 5
Recommended
for Couples
by Virginia E from Leesburg

Disappointed.

Posted 12-Mar-2015 on Hotels
I picked this hotel based on my great experiences at the Dulles and Atlanta Airport Hotels. This hotel, though, is in need of up-dating in design and in noise abatement. You could hear noises from over-head and the hallway. We were not told where the shuttle picked up at the airport, so watched it go past us while we were waiting. I had to call for that information. Of all the hotels/motels we stayed in on our trip to Florida and Georgia, this was the only one that charged for wi-fi or internet services. We'll try another hotel on our next visit.
Comment from Hotel Management
13-Mar-2015 by Hotel Manager, Hotel Management
Thank you for your comments regarding your stay at the Renaissance Orlando Airport Hotel. It is certainly disappointing for a General Manager to hear about your experience as we truly take pride in our guest service. I have communicated your concerns with my management team and we have taken immediate action to assure it does not happen again. We hope you give us another chance to welcome you back and experience the Renaissance hotel the way it should have been on this visit. Sincerely, Frank Quallen General Manager Renaissance Orlando Airport Hotel