Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Sravan from Framingham, MA

Nice hotel close to Universal Studios

Posted 27-May-2014
Pros: Room was very clean.
Cons: None
Location: Close to Universal Studios, walk around 25min.
Everything about the hotel was good. Very good value for the money.
Comment from Hotel Management
29-May-2014 by G G, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input about the room condition and the cleanliness, will helps us with the hotel improvement and our continuing efforts to provide excellent service and a great stay. Once again, Thank you and we look forward serving your lodging needs. Sincerely, Giovanny Gutierrez General Manager , CHA Quality Inn and Suites Universal Studios, 5635 Windhover Dr, Orlando, FL 32819 407-370-5100
4 out of 5
Recommended
for Everyone
by JenSRQ

A good night's sleep

Posted 19-May-2014
We were in Orlando for just one night. This hotel was conveniently located and well-priced. After a long day, it was the perfect place to get a good night's sleep. The room was comfortable and clean. The staff at both check in and check out were polite and efficient. I would certainly stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Stay

Posted 14-Apr-2014
Pros: I liked the room and the staff. The shuttle was so convenient.
Cons: The breakfast could be improved. Include some kind of meat and bagels.
Location: the location was close to attractions.
My stay was an enjoyable experience. The staff was very helpful and friendly. Comfortable beds and pillows. I really appreciated access to a laundry room.
3 out of 5
Recommended
for Everyone
by Melissa from New Smyrna Beach, FL

Convenient hotel near attractions

Posted 31-Mar-2014
Decent for an overnight stay. Very convenient and close to Universal and other attractions. Room and hotel were clean and maintained. Staff was friendly.
Comment from Hotel Management
2-Apr-2014 by G G, Hotel Management
We are glad to hear from you about your great staying at the hotel and about our convenient location. We take pride in our hotel and the services we provide. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

nice business stay

Posted 22-Mar-2014
Pros: convenient location and reasonable price .
Location: very close to Universal Studio, though my visit was business .
They were very welcoming and pleasant, nothing to complain about .
Comment from Hotel Management
24-Mar-2014 by G G, Hotel Management
I would like to Thank you for the high score you gave to our recently renovated hotel. We apreciate the nice comment that you made about our welcoming and friendly staff. Thank you so much for your business and we look forward to seeing you in the future Kind Regards, Giovanny Gutierrez General Manager , CHA Quality Inn and Suites Universal Studios, 5635 Windhover Dr, Orlando, FL 32819 407-370-5100
3 out of 5
Recommended
for Everyone
by A verified traveller from Perth, WA

Good location, nice hotel

Posted 12-Mar-2014
Good hotel in good location, lots of parking, close to theme parks. Basic continental breakfast & free wifi always good. Only downfall was could get very loud outside room, with lots of kids running around even late at nite.
Comment from Hotel Management
15-Mar-2014
We would like to thank you for the feedback, this is really important to us and your input will helps with our continuing improvement and efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Giovanny Gutierrez General Manager , CHA Quality Inn and Suites Universal Studios, 5635 Windhover Dr, Orlando, FL 32819 407-370-5100
3 out of 5
Recommended
for Everyone
by Nikki from PA

Nice hotel

Posted 21-Feb-2014
Pros: Close to universal. Close to restaurants.
Cons: Heated pool would be nice!!
I took my teenage daughter and two young nieces to Universal for a few days. The hotel is nice. It is what you pay for. Nothing fancy, but accommodating. The pool is not heated (which I overlooked). The kids were disappointed. The staff was great! Especially Joseph. The kids really liked him. Breakfast was exactly as described. Bagels, waffles, muffins, donuts, juice. Nothing fancy, but filling. There is an IHOP right across the street. There are some great restaurants nearby. The walk to universal isn't too bad. About 20 minutes. I didn't feel comfortable walking back in the dark, so we took a taxi back at night. Cost was about 6 bucks without tip. All in all I would stay here again.
5 out of 5
Recommended
for Families
by Heathershowaker from PCB, FL

This traveller left a rating score only Posted 28-Jan-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 27-Jan-2014 on Hotels.com
The only thing that seemed weird was when we were cold We called room service and asked for an extra blanket and they said we could come down and get it. Shouldn't they just bring it up eventually instead of making us get it??? Hence "room service"!! Other then that they were exactly what we wanted!
3 out of 5
Recommended
for Business Travellers
by J from Bonifay fl

Good

Posted 25-Jan-2014 on Hotels.com
Hotel was clean, staff was very accommodating, continental breakfast was just that. Only downside was the pillows were like square throw pillows and a bit uncomfortable. Good one night hotel.