Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was very close to Universal.

Posted 21-Oct-2014
The staff was very pleasant and helpful. They knew the answers to all questions i had.
Comment from Hotel Management
25-Oct-2014 by G G, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2014
Came here to crash after a night at Universal's Halloween horror nights. Room was clean, staff was nice and helpful. The breakfast was was lame but hey it got the job done. If you need a place to chill after being chased by your worst fears this place has for you covered.
Comment from Hotel Management
21-Oct-2014 by G G, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards,
3 out of 5
Recommended
for Families
by A verified travellerfrom Miami, FL

Posted 23-Sep-2014
Pros: breakfast OK, nice building and appearance, nice & helpful staff
Cons: better beds, pillows, replace windows A/C unit
small beds, small & shortage of pillows, old and noisy A/C
Comment from Hotel Management
27-Sep-2014 by G G, Hotel Management
Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We're glad you enjoyed your stay, at the same time we sincerely apologize about the pillows and the unpleasant noise of the AC. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards,
3 out of 5
Recommended
for Families
by A verified traveller

Preis/Leistung ok, gute Lage, saubere Zimmer

Posted 12-Sep-2014
Pros: Lage, Preis/leistung
Location: Universal Studios, Sea World, Einkaufsmöglichkeiten
Das Hotel ist in guter Lage, in unmittelbarer Nähe zu den Universal Studios. zu Fuß errreichbar sind diverse Restaurants, sodaß man abends auch mal das Auto stehen lassen kann.
Comment from Hotel Management
19-Sep-2014 by G G, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

WOULD STAY AGAIN

Posted 11-Sep-2014
Pros: EXCELLENT FOR THE PRICE
Cons: UP GRADE THE RUG
Location: EXCELLENT LOCATION
CLEAN ROOMS/ GOOD BREAKFAST,.CLOSE TO IDRIVE,,UNIVERSAL STUDIO
Comment from Hotel Management
19-Sep-2014 by G G, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Families
by ayusman

This traveller left a rating score only Posted 8-Sep-2014 on Hotels.com
4 out of 5
Recommended
by Kikifrom Florida

Nice hotel

Posted 8-Sep-2014 on Hotels.com
We had a nice stay. The room was a little smaller than we thought it would be.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 8-Sep-2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by robertofrom Bocaina - SP - BR

EXCELENTE ESCOLHA

Posted 29-Aug-2014 on Hotels.com
O único senão é a existência de um único elevador
3 out of 5
Recommended
by Eugenefrom Nashville

nicely approinted rooms - friednly staff

Posted 21-Aug-2014 on Hotels.com
Hotel is clean staff friendly. Furniture and fixtures comfortable. With only two thin towels for 2 guests who are in theme parks all day is not enough for two showers a day. Need more or better towels. Maid forgot shamppoo/soap one day and forgot to refill in-room coffee another. The extra charge per day mandatory charge for the in-room safe was a surprise and felt like gouging. Being $40/night higher than many others expected better towels and no surprise fees.. Breakfast bar is mostly carbs and crowded with not enough seating for peak periods. Location is great.