Ratings based on 2,336 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
74% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

very low end

Posted 29-Sep-2014
Very low end mattress. This is the lowest end mattress Serta sells. If you need to sleep don't stay here
Comment from Hotel Management
29-Sep-2014 by Vicky, Hotel Management
I do apologize for the experience you had during your recent stay. Please know I will share your comments with our department heads. Thank you for taking the time to write a review.
3 out of 5
by A verified traveller

Not what the pictures imply...

Posted 29-Sep-2014
They put me in a bottom floor room first, I assume because I look young. Smelled like mold and mildew. Made them move me. The 2nd room was ok. Looks old, shower had a water leak where it pools under the shower floor. Entry to buildings and halls old, dark, feel dirty and damp.. hard to keep dry with bad weather. Not a hole, but not what you expect either. Worth a cheap rate, but get what you pay for (not more than $40ish a night).
2 out of 5
by A verified traveller

Section D has seen better days

Posted 29-Sep-2014
Pros: The pool area was in good condition.
Cons: Section D needs a major overhaul.
We did not receive the pool view room that we were promised. When we asked the front desk about it, they made excuses to avoid moving us to a different room. Otherwise, the staff was pleasant. Section D is showing signs of years of neglect and overuse due to the proximity to the major theme parks. The rugs throughout the building are in poor shape with one area of the building completely saturated with water during our stay. Our room's shelving was damaged and the room and building seemed dirty and abused.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice bargain.

Posted 29-Sep-2014
Pros: Good location.
Cons: A/C was all on or nothing a fan setting with A/C cutting in when needed would be better for me.
Location: Lots of restaurants and things to do in walking distance.
Nice Rooms and the hotel staff was very friendly. Good location for eating out and activities were to be found in walking distance.
Comment from Hotel Management
29-Sep-2014 by Vicky, Hotel Management
I appreciate your mentioning your room and our friendly staff and I couldn't agree with you more about our excellent location. Thank you for taking the time to write a review.
2 out of 5
by A verified traveller

The room with very dirty. It smelled like meldew.

Posted 22-Sep-2014
Pros: the location
Cons: everything
The room smelled like mildew upon entering the room. The air conditioning unit was not working properly. The shampoo bottles were 1/2 empty and roll of tissue was 1/2 used also. The toilet was not cleaned or the bath rub it was hair all over . I was very disappointed with the room from how the pictures looked online my kids and myself was excited but our mood changed quickly. My youngest son in only 9 months and did want to stay the night in the room from fear of him getting sick. I mad a complaint at time of check out but don't think it was taken seriously by the staff.
Comment from Hotel Management
26-Sep-2014 by Vicky, Hotel Management
Please know your comments to the front desk are taken very seriously. I apologize for the issues you experienced and will share your comments with the entire staff. Thank you for taking the time to write a review.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brighton, UK

Good hotel close to wet n wild

Posted 21-Sep-2014
Pros: Great friendly staff, great amenities (also had a gym, giant chess set, little fir pits with chairs to sit around small arcade, cafe, pool)
Cons: My only complaint was that one evening we asked the fire pit to be lit and no one came after an hour of us sitting there
Location: Wet n wild is only a 10 minute walk, there are plenty of places to eat around it, we went to chillies, and some other places.
We chose this hotel as it was close to wet n wild, which was the only park we had time to visit, it was very close (within a 10 minute walk). Along with that the staff were very helpful, and the hotel itself was great. It has an alligator enclosure (in case you don't know) and do photo opps and little shows about the alligators, the pool area is lovely, although we did go in low season so was very easy to get 3 sunbeds. They also do movies each nights for the kids and smores around the pool (although we didn't get chance to go to either, I did see one of the movies playing outside which looked great!)
Comment from Hotel Management
26-Sep-2014 by Vicky, Hotel Management
I am so pleased your stay was a memorable one and thank you for taking the time to write a review. I hope this means we will have the pleasure of your company again in the not so distant future.
3 out of 5
Recommended
for Everyone
by A verified traveller from florida

Decent hotel

Posted 21-Sep-2014
Nothing fancy, but not bad for the money. Room was clean. Elevators could use an update.
Comment from Hotel Management
26-Sep-2014 by Vicky, Hotel Management
I thank you for mentioning your clean room and apologize for the elevators. We are working on refurbishing them to give them a new look and feel. I appreciate your taking the time to write a review and will share your comments with the staff.
2 out of 5
by A verified traveller from Hialeah, FL

Close to Orlando

Posted 21-Sep-2014
The communication breakdown between the hotel and expedia caused us to have to wait almost an hour and a half to check in...after an over 8 hour drive
Comment from Hotel Management
27-Sep-2014 by Vicky, Hotel Management
I do sincerely apologize for the wait time, but I thank you for taking the time to write a review and share the experience with us. I will personally look into where the breakdown occurred.
5 out of 5
Recommended
for Everyone
by A verified traveller from Shawnee, KS

Great Hotel with Great Amenities!!!

Posted 15-Sep-2014
Pros: Nice friendly staff. Clean rooms, great pool area, close to shopping & food.
Cons: Nothing
Location: Great location. Shopping & eating are in walking distance. Fun things to do with the family right across the street!
We had such a great experience! From the time we checked in till the time we checked out. I would defiantly recommend this hotel.
Comment from Hotel Management
16-Sep-2014 by Vicky, Hotel Management
Thank you so much for taking the time to write a review and I appreciate the fact you would recommend us. I hope this means we have the honor of seeing you again with a future reservation.
2 out of 5
by A verified traveller from toronto

Old tired facility

Posted 13-Sep-2014
Pros: Staff were ice
Cons: Tear it down and start again
Location: International drive lots of tourist attractions
Stayed in the atrium tower was damp and smelled of mood and old fish. Elevator card lock did not work first day. This is not for the buisiness traveller.
Comment from Hotel Management
17-Sep-2014 by Vicky, Hotel Management
I apologize for the issues you experienced and will share your comments with the entire staff. Thank you for taking the time to write a review.