Ratings based on 2,223 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
74% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Aug-2014
Room was surprisingly large. Very but outdated I would definitely stay there again for a reasonable price.
4 out of 5
Recommended
for Everyone
by A verified traveller from Orlando Florida

Nice Hotel

Posted 17-Aug-2014
did not like the room size and location of my room the next morning talked to the supervisor she went out of her way and made sure we were switched before the end of the night.Great customer service will come back for that one particular reason!!!
2 out of 5
by A verified traveller from RI

Too touristy

Posted 17-Aug-2014
Our hotel was in a very busy section of the busiest tourist area in the country. The hotel seemed older and appeared tired. It was very spread out and the elevators were extremely slow, especially in the morning. One morning was so bad we had to walk down 11 flights of stairs after a 10 minute wait for the elevator. The room was clean but did not even have a blanket for the bed. It had a sheet only for both beds and a thin, narrow throw blanket at the bottom.
4 out of 5
Recommended
for Everyone
by A verified traveller from west midlands uk

Hotel was clean and had good location.

Posted 15-Aug-2014
Pros: Location, theme park transport, pool area.
Cons: The hotel rooms are some what old fashioned and seem dark.
Location: Excellent location within walking distance of lots of restaurants, wet n wild and I-trolley stop.
The hotel also provided transport to all theme parks which was well organised.
Comment from Hotel Management
18-Aug-2014 by Vicky, Hotel Management
Thank you for mentioning our complimentary transportation to the theme parks and thank you for taking the time to write and submit a review.
5 out of 5
Recommended
for Everyone
by A verified traveller from Forest Hill, MD

A clean, family hotel.

Posted 15-Aug-2014
Pros: The pool was great!
Location: Accross the street from the hotel was putt-putt golf, go-carts, arcade, rides, etc. There were numerous shops and places to eat in walking distance.
We had a great experience at International Palms. The hotel staff were always pleasant and willing to help with any questions or needs. The hotel is family oriented. The location of the hotel was great also. There were plenty of places to eat, shopping and activities in walking distance.
Comment from Hotel Management
18-Aug-2014 by Vicky, Hotel Management
I am so happy you had such a great experience at our resort. Thank you for mentioning our excellent staff and thank you for taking the time to write and submit a review. I sincerely hope this means we will have the pleasure of your company in the not to distant future.
1 out of 5
by A verified traveller from kentucky

Horrible. Will never go again.

Posted 14-Aug-2014
Received a smoking room when we had booked non smoking. The carpet was wet and moldy. The shower floor was sunken in and when you stepped on it, the smell of sewer overwhelmed you. Bed was rickety and not comfortable at all. The only reason we stayed the first night was because it was so late, we checked out immediately the next morning and found accommodations elsewhere. I do not recommend this hotel unless you are okay with subpar accommodations.
Comment from Hotel Management
17-Aug-2014 by Vicky, Hotel Management
I do apologize for the issues you experience and I will share your comments with all my department heads. Thank you for taking the time to write a review. We take our guest comments very seriously.
4 out of 5
Recommended
for Everyone
by A verified traveller from Port Saint Lucie Fl

Posted 13-Aug-2014
Pillows were terrible, elevators slow to arrive, and hard on my surgically repaired knees when coming to a stop. Yes hard to believe but true. Elevators rough when stopping. All this said, this is still a fine hotel, with an outstanding pool and dining! Have stayed here many times going back to when it was a Holoday Inn , and will continue to do so!
Comment from Hotel Management
18-Aug-2014 by Vicky, Hotel Management
I apologize for the issues you experienced during your visit but thank you for your continued loyalty. We are having work done on the elevators so hopefully by the time you come back it will only be smooth sailing. Thank you for taking the time to write a review and we look forward to your next visit.
1 out of 5
by A verified traveller

Posted 13-Aug-2014
Was not pleased with the staff and service. I needed help with reservation and staff was not nice or accommodating at all.
Comment from Hotel Management
14-Aug-2014 by Vicky, Hotel Management
I sincerely apologize the lack of customer service you received and will address this with the front desk staff. Thank you for taking the time to write a review.
2 out of 5
by A verified traveller

Cheap hotel in every way except cafe breakfast.

Posted 12-Aug-2014
Crappy customer service. Poor room conditions. Pool area was nice. Bar tender didn't know what an IPA was. Room door needed to be bolted to be shut.
Comment from Hotel Management
14-Aug-2014 by Vicky, Hotel Management
I do apologize for the issues you experienced during your recent visit and will address all of them with the individual department managers. Please know we take all of our guest comments seriously and I thank you for taking the time to write a review.
4 out of 5
Recommended
for Families
by A verified traveller from midwest

Close to Universal

Posted 8-Aug-2014
Pros: Location, nice sized rooms, refrigerators, and microwaves in each room. Older facility but comfortable and inexpensive.
Cons: Cleanliness, hallways Common areas could be cleaner,
Location: Very close to universal studios. Across the street from Wet n Wild, close to restaraunts souvenir shopping
Older facility, but comfortable, complimentary shuttle to Universal.
Comment from Hotel Management
10-Aug-2014 by Vicky, Hotel Management
Thank you so much for taking the time to submit a review and I am pleased your stay was comfortable.