Ratings based on 3,665 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
76% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Stanford, KY

Looks are deceiving

Posted 2-Jul-2015
Pros: Location
Cons: Cleanliness
Location: Within walking distance, there were shops, water park, golf, eateries and restaurants
The hotel elevator in the Building I stayed in was broken the entire time. The carpets were dirty and smelly in the hallways. There was a pair of black, dirty underwear laying in the elevator down the hallway.
2 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Convenient

Posted 1-Jul-2015
Rooms are not up to date, old carpet, old TV, no flat screens. My room phone didn't work for two days out of the five days I stayed there. It took two phones calls to get it fixed. Housekeeping didn't leave any clean towels for two days. Waited about 5 hours for clean towels after a phone call and a trip to the front desk. You get wait you paid for. But the overall outside of the property was beautiful. No buffet or continental breakfast. The shuttles only run once in the morning to Disney and twice to Universal and only runs twice to return passengers from the park to the hotel. Shuttle driver was unprofessional and rude.
5 out of 5
Recommended
for Everyone
by A verified traveller

The hotel was close to everything I wanted to do

Posted 1-Jul-2015
I really enjoyed my stay. I would come back again. My kids really enjoyed everything about this resort especially the pool and game room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Had super fun. !

Posted 29-Jun-2015
Pros: This hotel was in a great location. right in middle of all the I-DRive FUN. The room was huge.
Cons: The room smelled slightly musty when came in, but nothing that was making me concerned about cleanliness.
Location: Highly recommend calling Senor Frogs and using their free shuttle. The food and nightlife was excellent.
Upon arrival, the rep at front desk, was very nice and funny and easy to talk to. Made us feel very welcome. The pool area is excellent. Fun tiki bar, prices reasonable. There is a section by the pool, where they have live alligators. Babies and larger ones and you can watch feedings and great place for pics. The pool was very family friendly and even though I didn't have children there, I could tell it would be fun for them. If you don't want a lot of children around then this is not the place for you, but it didn't bother me. Pool was crowded, but that is because it was a nice environment to hang out in. They had a DJ and mostly letting the children karaoke. I was sad I didn't get an opportunity. We met lots of interesting people.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
the staff was friendly and helpful.the room door and bathroom need some improvements.
3 out of 5
Recommended
for Everyone
by A verified traveller

It's Ok.

Posted 29-Jun-2015
Got the room cheap. Got what I paid for. Just outdated.
4 out of 5
Recommended
for Everyone
by A verified traveller from clearwater, fl

Hotel agradable cerca de todo

Posted 29-Jun-2015
Me gusto xq esta cerca de todo, uno puede ir caminando sin tener q manejar xq todo esta cercas del hotel... restaurants, tiendas, atracciones, etc. Muy buena ubica cion ...
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
Location was great, room was clean and tidy. It is close to most attractive places.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Hampshire

Nice hotel on the strip

Posted 28-Jun-2015
From the 14th floor had a great view. The room was clean, bed comfortable. Microwave and frig in the room, nice touch. Lots of space. Only a couple of things in front of the sink missing face, just wood with glue showing and tub faucet ran, didn't make noise but over all a nice place.
2 out of 5
by A verified traveller from MA

Hotel of last resort

Posted 27-Jun-2015
The bed was hard and uncomfortable. The bathroom had no tub or stall so the water from the shower ran all the way along the walls in the bathroom and formed a puddle near the sink, despite the floor drin in the center of the room. The shower stall had hairs on the walls and soap dishes. Housekeeping began coming before 9am. I had barely just woken up after checking in shortly after midnight. I booked his hotel after deciding that it would not be a good idea to drive back home after spending the day at Universal. It probably would have been better to just drive instead.