Ratings based on 2,017 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
71% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Panama

Good for a short stay

Posted 31-Jul-2014
Pros: location, daily activities, pool areas
Cons: rooms...need to be remodeled.
Location: trolley stop is close to the hotel, restaurants, activities
The hotel in general is good, needs room improvements, but will recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orlando, Florida

Nice de hotel have everything.

Posted 30-Jul-2014
Very good my kid's. Love de attractions and the pool at the hotel
1 out of 5
by A verified traveller from SC

Filthy hotel with broken amenities

Posted 29-Jul-2014
Staff unwilling to solve any problems. Broken hair dryer, coffee Lot, fridge leaking, filthy
4 out of 5
Recommended
for Everyone
by A verified traveller from houston tx

Close to all activity

Posted 29-Jul-2014
Little out dated but really nice to relax the pool area is awesome. Just wish all three elevators were working so getting to your rooms would be easier
5 out of 5
Recommended
for Everyone
by A verified traveller from douglas GA

Nice, fun activities

Posted 29-Jul-2014
A wonderful resort with very kind and helpful staff and plenty to do just at the resort!
Comment from Hotel Management
29-Jul-2014 by Vicky, Hotel Management
I love that you had such an excellent stay! Thank you for mentioning our activities and our great staff. And thank you for taking time to write a review.
2 out of 5
by A verified traveller from J

Worse part of my trip

Posted 29-Jul-2014
The very first night the headboard fell off the wall and almost hit us. The tub was not good and the shower head would come out of the wall when trying to adjust it. The cleaning people never had clean towels and when they would "clean" you room they would only make the bed. They were more concerned about leaving the little soap and shampoo. Go to the extended stay down the street, much cheaper and nicer!
2 out of 5
by A verified traveller

smelly old rooms

Posted 29-Jul-2014
Pros: not much
Cons: décor and furnishings
Location: location is the good point about this hotel
bins overflowing outside around resort charge $7.50 a night for supposed facilities including wifi which if you are lucky you can access only in lobby
5 out of 5
Recommended
for Everyone
by A verified traveller from new york city

Good customer service

Posted 29-Jul-2014
The only disappointed was the shuttle service to Magic Kingdom When you reserve they fail to inform you that you have to take it to Epcot Then another shuttle to Magic Kingdom And that's a lot of time waisted. I waited for the 945 shuttle for over an hour to then find this out So we drove!! Had I've been informed, I would've not waisted my time!!
Comment from Hotel Management
29-Jul-2014 by Vicky, Hotel Management
I am sorry you had problems with the shuttle service. I will share your comments with the manager of that company. Thank you for mentioning our good customer service and thank you for taking the time to write a review.
3 out of 5
Recommended
for Everyone
by A verified traveller from Tampa,Fl

It was on International Drive, which was nice..

Posted 29-Jul-2014
Pros: I liked it was on International Drive and was close to a lot of things.
Cons: Have more than 1 pool at the resort
Location: The location was nice. Could walk to a lot of places, plus there was a trolley you could take up and down International Drive.
Did not like the check-in experience. I had to go back on line 3 times before they would check me in. Granted check-in time was at 4pm, but time i got up to the counter it was 3:50-3:55pm and they still wouldn't check me in.Was told i had to go back in line, claimed my room wasn't ready. But what really got me was, they where letting anyone who got off a bus from the airport to check-in no problem. All-in-all, I probably would go back again because of the location.
1 out of 5
by A verified traveller from Bradenton FL

Worst experience ever!

Posted 29-Jul-2014
The worst hotel I've ever ever stayed at! I was locked out of my room in the heat with a two year old for over an hour. My hotel key didn't work, the managers key didn't work. They tried to reprogram the door and and that didn't work. So after an hour of trying to to get into my room they finally gave me another room so I could sit in the a/c. As I'm sitting in this room, someone walks in with a key, they assigned me to a room of someone else's. So an hour after that they finally got into my room so I could get my things. The manager was rude and never brought me my keys to my new room which had a musty smell to it. Outside the rooms smelled like old fish. The elevators took day and only 2 of the 3 were working. No No fans in the elevators so you sweat to death. I would advise to never stay here. Staff was rude and hotel was terrible.