Ratings based on 2,390 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
74% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Deceiving

Posted 22-Oct-2014
From the website.. I did not get what i thought i was getting only thing that was worth it was the pool area and that it was fairly close to universal
Comment from Hotel Management
23-Oct-2014 by Vicky, Hotel Management
Write your comment.I am sorry you did not receive what you thought you were paying for. I am pleased you enjoyed our excellent pool area and thank you for mentioning our central location. I also want to thank you for taking the time to write a review and will share your comments with all the staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Almost Perfect

Posted 22-Oct-2014
The hotel had 3 elevators, only one worked. Aside from that it was a perfect stay.
Comment from Hotel Management
23-Oct-2014 by Vicky, Hotel Management
Please know I am very sorry about the issues with the elevators. We are working on them to improve the service. I am pleased your stay was perfect and thank you for taking the time to submit a review. I look forward to a possible future visit!
1 out of 5
by A verified traveller

Not recommend

Posted 21-Oct-2014
Lobby looks good, everything else needs to be updated. Hallways, elevators, carpets, bathtubs, etc... Not worth $
Comment from Hotel Management
23-Oct-2014 by Vicky, Hotel Management
I apologize for any issues you experienced during your stay at our resort. Please know we are in the process of refurbishing the property on a daily basis to give it a fresh new look and feel. Thank you for taking the time to write a review and I will share your comments with our staff.
2 out of 5
by A verified traveller from New Jersey

Hotel Needs Maintenance

Posted 21-Oct-2014
Pros: Location
Cons: Cleanliness of the Rooms, Overall hotel improvement, Fix the Elevators
Location: Near Universal Studios
This hotel needs to be maintained better. While they are close to the attractions the hotel is terribly rundown. The rooms are dirty and need to be cleaned better. I paid extra for two pool view rooms but of course they didn't have them available so they put me in the Tower. We arrived to our rooms where the air conditioning didn't work and trash was left behind from the previous occupants. Also the beds only had a sheet for you to sleep with. The next morning it took us 20 + minutes to get down to the bottom from the 9th floor because they only have one working elevator for 10+ floors of occupants. They switched us the next day to my "pool view" room. what view?? there was none due to the overgrown trees and dirty corridor but at least we didn't have to take that awful elevator ride again. Thankfully we were only there 2 nights, I don't know how anyone could stay there for a week??? I would not recommend this hotel!
Comment from Hotel Management
23-Oct-2014 by Vicky, Hotel Management
I do apologize for the issues you experienced during your recent visit and will share your comments with the appropriate departmental managers. Thank you for taking the time to write a review and again, I apologize.
4 out of 5
Recommended
for Everyone
by A verified traveller from Orlando,Fl

Great Place

Posted 21-Oct-2014
I read reviews with a bunch of negative comments but I had i experience this hotel first hand to see what it was really about. Everything is great from the rooms to the location. I only noticed 1 major flaw which was the elevators which are now being worked on. It is a great hotel for a nice price. It's not 5 star but it is a nice, safe, enjoyable place to rest and vacation.
Comment from Hotel Management
23-Oct-2014 by Vicky, Hotel Management
I am so pleased you came and made up your own mind about our resort. I do apologize for the issue with the elevator, but please know we are working on upgrading them for excellent future service. Thank you for taking the time to write a review and share your experiences.
5 out of 5
Recommended
for Everyone
by A verified traveller

Come Visit, stay longer

Posted 21-Oct-2014
Pros: Location, Price, and the Welcome from the staff . They were kind and courteous, the room was clean comfortable and quiet. had an enjoyable weekend.
Location: Lots of Discount Shops an Amusement. A variety of foods and Restaurants. Easy access to all the Parks.
I had a quiet relaxing and most enjoyable weekend.
Comment from Hotel Management
24-Oct-2014 by Vicky, Hotel Management
Yeah!!!!!! I am so very pleased you had such a relaxing weekend and thank you for taking the time to share your experience. I hope this means we will have the opportunity to be of service to you again in the not so distant future.
5 out of 5
Recommended
for Everyone
by A verified traveller

From start to end everyone was friendly

Posted 20-Oct-2014
Room was clean everyone very friendly I pool is awesome!
Comment from Hotel Management
21-Oct-2014 by Vicky, Hotel Management
I am very pleased your room was clean and everyone treated you in a friendly manner. I would have to agree with you 100%, our pool is awesome! Thank you for taking the time to write a review and we look forward to your next visit.
2 out of 5
by A verified traveller

Posted 20-Oct-2014
I would recommend if you are just passing through. The rooms smell of wet carpet and the elevator barely operates. Staff is nice but definitely not a place to stay for very long.
Comment from Hotel Management
21-Oct-2014 by Vicky, Hotel Management
I apologize for any issues you experienced during your stay with us but thank you for mentioning our nice staff. I appreciate your taking the time to submit a review.
3 out of 5
by A verified traveller

I dindt like it at all

Posted 19-Oct-2014
The hotel was not that good and i dint recommend if you go with kids. The elevator are terribles.do no book this hotel there are others around good.
Comment from Hotel Management
20-Oct-2014 by Vicky, Hotel Management
I am terribly sorry you did not enjoy your visit to our resort and apologize for any issues you experienced. Please know we are working on the elevators as well as refurbishing the property on a daily basis. Again, I apologize, but thank you for taking the time to write a review. We use all of our guest comments as a tool for improvement.
3 out of 5
Recommended
for Everyone
by A verified traveller from orlando fl

Close to main attractions

Posted 19-Oct-2014
The beds weren't the size I was told I was receiving I was highly upset about that. I walked to islands of adventure and Halloween horror nights.
Comment from Hotel Management
20-Oct-2014 by Vicky, Hotel Management
I apologize that our beds weren't the size you were told, but I am pleased you were able to enjoy some of the attractions at the park. Thank you for taking the time to write a review and I will share your comments with our staff.