Deluxe Studio, Multiple Beds, Non Smoking

Reviews of Extended Stay America Select Suites Orlando Lake Mary 1040

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 242 out of 1002 reviews" "
Rating 8 - Good. 212 out of 1002 reviews" "
Rating 6 - Okay. 190 out of 1002 reviews" "
Rating 4 - Poor. 171 out of 1002 reviews" "
Rating 2 - Terrible. 187 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness
Convenient
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
Dear Stephen, Thank you for your review of our hotel. We value your satisfaction and strive to ensure that our services meet the highest standards of professionalism and quality. Thank you for choosing us, and we look forward to continuing to serve you in the future.Sincerely,Hotel Management

10/10 Excellent

Jerry

Stayed 1 night in Feb 2024

4/10 Poor

Marc

Business traveller
Room was clean, but hallways and stairwell carpet was filthy. Strong odor throughout the hotel. Property is tired and outdated. Would not recommend and will not stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 18, 2024
Dear Marc, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. On the positive side, it is nice you were pleased with your clean room. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

4/10 Poor

Deirdre

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Heads up-there is no pool, no breakfast, no coffee makers, no hair dryers no utensils. The beds were comfortable.
Response from Hotel Management on Feb 16, 2024
Dear Deirdre, Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience caused by the absence of certain amenities such as a pool, breakfast, coffee makers, hair dryers, and utensils. Your comfort is important to us, and we're glad to hear that you found the beds comfortable. We appreciate your understanding and hope to have the opportunity to meet your expectations better in the future. Sincerely,Hotel Management

2/10 Terrible

Cordette

Disliked: Cleanliness, staff & service, property conditions & facilities
Deplorable
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 6, 2024
Dear Cordette, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

6/10 Okay

Barbara

Travelled with family
They did not have sheets and blankets for the pull out couch even though they knew 3 adults were staying. No place to leave room keys for early checkout.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Dear Barbara, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding the service. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you.Sincerely,Hotel Management

2/10 Terrible

Christian

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I paid a little extra to have a pullout couch for my kids. When I arrived it was broken, I called the front desk and they said they had no one at the moment to exchange or exchange me from rooms. I checking in Friday it wasn’t until Tuesday they put in a different pull out couch, no money refunded even though i couldn’t use it and i paid a little extra for it.. the room had small roaches, the bathroom was leaking, the walls are super thin, i could head the next door people having conversations, sex and snoring. Next time i rather pay a little extra for the peace of mind.
Stayed 7 nights in Jan 2024
Response from Hotel Management on Jan 20, 2024
Dear Christian, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Rest assured that we have taken immediate action to address the issues and are implementing measures to prevent a recurrence. We hope you stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Shaphen

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was filled with roaches
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 14, 2023
Dear Shaphen, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

2/10 Terrible

Stephanie

Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Stayed 1 night in Nov 2023

2/10 Terrible

Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever. No even shampoo, terrible
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Daniela, We apologize for the negative experience you had during your visit this time. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect nothing except an actual bed in a room with a door. Too open the door you have to push the handle down and then pull up and then push the door in. You get exactly two towels in the room and if you want any extra or clean ones you have to pay for them. This is not like any other extended stay hotel that I've ever stayed in. You don't even get a box of tissues in your room. If you forget shampoo soap any of the normal things you get when you in a hotel you don't get them here. You can't even get ABC on their television. The floors are disgusting. This morning I woke up to roaches crawling on the TV. The smell in there I think is a mildew smell but not positive. The only positive thing I could say is the mattress didn't squeak. You go out any door to go outside and people are smoking all around you and all of the grounds look like an ashtray with cigarette buds every which way. The first night there, there were two guys smoking up behind the building. And the lady at the front desk isn't the politest person to say the least. Parking area is definitely not safe. I would never let a single kid out of my sight for any second anywhere on this property.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 28, 2023
Dear Michelle, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Tommy L

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was filthy and really smelly. Drug addicts all over the place. It’s sad that the front desk manager let us check in knowingly that the room was smelly and wet. Worst experience ever.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 15, 2023
Dear Tommy L, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

2/10 Terrible

Jordan

Stayed 1 night in Nov 2023

4/10 Poor

Puyonsi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I was unpleased with the state of this property. As a frequent traveler, I have a high tolerance for items awaiting repair or slight inconveniences, but this property is in need of a complete over-haul. The fold out couch in the room was extremely old and falling apart. You can clearly see where it was patched up with brown tape. The mattress on the double size bed was uncomfortable and should be replaced. The carpet is worn in the rooms and down the hallways. There's literally holes worn in the carpet. The building may have mold issues as well. My family experienced respiratory problems the day after. The check in was super easy and the staff was very nice. The pool was clean and inviting. There's really no food on the property but there are options close by. Good luck!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Dear Puyonsi, Thank you for sharing your review with us. We're glad to read that you found our staff to be friendly and accommodating and that you enjoyed the pool area. However, we apologize for the issues you experienced with the condition of the property and the room. We take your concerns seriously and will work to address them in order to improve the overall guest experience. We appreciate your feedback and hope you will give us another chance in the future to provide you with a better stay. Sincerely,Hotel Management

10/10 Excellent

patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Brooke

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bring your own towels and rags or pay a fee
I sent my teenage son to the front desk to get some towels because there were three of us in the room with the description stated sleep up to six people. When he asked for it he was refused. I sent him back down and he stated that there are three of us and not enough towels and rags. He gave my son a set and said next time we would have to pay a few for it. So do we need to start bringing our own towels if we can’t even be accommodated with them for the amount of people in our room?
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Brooke, Thank you for sharing your review with us. We sincerely apologize for the inconvenience you and your son experienced when requesting additional towels at the front desk. It's concerning to learn that your request was initially refused and that you were unaware of the extra fees for future requests. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2023

2/10 Terrible

Tanja, Jacksonville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend! Dirty smelly hotel. Save your money and go somewhere else.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Tanja, Thank you for taking the time to share your experience with us. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst place they charge for everything pot internet cleaning towels. The food smells linger for days.
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Tammy, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and apologize for any inconvenience caused. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

6/10 Okay

Keith

Stayed 4 nights in Oct 2023

4/10 Poor

Andrea

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has a funny smell. Elevator smells like weed. No blankets for the sofa bed with 3 people checked into the room. Sofa bed mattress needs to be replaced. Cabinets and kitchen “table” are literally slanted. No breakfast even though the Expedia website said they had breakfast. No ice. Floor is dirty. Room smells musty/moldy. No toiletries in bathroom.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Andrea, Thank you for choosing us and for sharing your comments. However, these events detracted from a relaxing and seamless visit, which is very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

8/10 Good

Susan

Stayed 3 nights in Sep 2023

8/10 Good

Susan

Stayed 1 night in Sep 2023

8/10 Good

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

OMAR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Good stay, nice staff overall good
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 16, 2023
Dear OMAR, We are delighted you chose to stay with us at Extended Stay America. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to seeing you soon.Sincerely,Hotel Management

2/10 Terrible

Madelin

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is extremely dirty, bad smell, the staff is not communicative, the breakfast is terrible, only coffee and muffi. dirty exterior and interior areas
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 16, 2023
Dear Madelin, Thank you for taking time out and leaving a reply for your recent stay. Reading your comments concerning your stay at our hotel wasn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests.Sincerely,Hotel Management

2/10 Terrible

Jessica

Stayed 1 night in Aug 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 8, 2023
Dear Steven, Thank you for your positive feedback. We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Sincerely,Hotel Management

4/10 Poor

Nataliia

Disliked: Cleanliness, staff & service, property conditions & facilities
The entire building smells terrible! Rooms are not very clean. They had coffee and muffin for breakfast only - I wish I know it before ordering…
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 7, 2023
Dear Nataliia, Thank you for taking the time to share your feedback with us. We apologize for the unpleasant experience you had during your stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. We will address your concerns with our appropriate teams to ensure this is resolved promptly and effectively. Your valuable feedback is much appreciated, and we hope to have the privilege of hosting you again soon.Sincerely,Hotel Management

4/10 Poor

LUZ V

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Sherika

Stayed 1 night in Jul 2023

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Tasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smell too many nasty animals no clean towels or rags
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 16, 2023
Dear Tasha, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, there are times we need to place a guest in another suite. We appreciate your feedback so we can ensure future guests are not similarly impacted. We hope to welcome you back.Sincerely,Hotel Management

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Hallways smelled and certain staff not friendly or customer oriented.
Stayed 2 nights in Jul 2023

8/10 Good

Soledad

Travelled with family
Liked: Cleanliness, staff & service
Great because big room. So comfortable and clean. I liked.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 8, 2023
Dear Soledad, Thank you for choosing Extended Stay America. It is glad you were pleased with the spacious and clean room and had a great time here. Please choose us again for another memorable experience.Sincerely,Hotel Management

8/10 Good

Stephanie

Stayed 4 nights in Jun 2023

10/10 Excellent

Sherrial

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love it so comfy
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Liked: Staff & service
Stayed 5 nights in Jun 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
TV kept cutting out, clipping. It was not resolved. Morning grab and go needs to be severely updated. It's horrible!
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 29, 2023
Dear Thomas, Thank you for choosing us. It is glad that you had a pleasant time here. However, we are sorry for your issue with your suite's TV unit. Let our maintenance team check on a priority basis to see what went wrong so that it is corrected. Also, our grab-and-go breakfast did not meet your taste, and your remarks will be shared with the concerned team. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

2/10 Terrible

Saduman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had lots of roaches.
Stayed 2 nights in May 2023
Response from Hotel Management on Jun 3, 2023
Dear Saduman, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Please give us another chance and revisit for an outstanding experience.Sincerely,Hotel Management

4/10 Poor

Emma

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs Deep Cleaning!
The Hotel overall needs a deep clean. Carpets were dirty, walls needs repainting. Caulking in the bathroom was coming off. Mattress to sofa bed looked unsanitary and had no extra bedding or pillows, knowing it was a family of 4 in the room. I would've left but decided just to ride it out. At check-in, I saw sign saying no smoking with 100ft within the entrance which I made clerk aware. I told him that's funny since as I walked in there were at least 4 people right outside door smoking. He said, some people don't follow rules. Won't stay at another Extended Stay again.
Stayed 2 nights in May 2023
Response from Hotel Management on May 31, 2023
Dear Emma, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please allow us to follow up with our team to ensure these are addressed and never repeated. We are sorry you could not enjoy your stay; we hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review.Sincerely,Hotel Management

4/10 Poor

Regina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay was fine. We only stayed 1 night thought we would be staying 2 night. The breakfast was awful. No toast or waffle maker. No fresh fruits. The room was nice and clean.
Stayed 1 night in May 2023
Response from Hotel Management on May 31, 2023
Dear Regina, Thank you for being our guest. It is good to know you were pleased with your clean room and had a satisfactory stay. However, we are sorry our complimentary breakfast did not meet your expectations, and your feedback is shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices which assist them in determining future options. Thank you for taking the time to give us this review. We hope to host you again whenever your travels bring you to the city.Sincerely,Hotel Management

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very worn out hotel…musty smell. Carpeting filthy and bathtub very stained. Updates much needed.
Stayed 1 night in May 2023
Response from Hotel Management on May 31, 2023
Dear Kelly, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. Please allow us to host you again with a better service.Sincerely,Hotel Management

4/10 Poor

Frederick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Looks good from the outside, but the inside needs upgrading. This property has that old, wet dog smell—the elevator stinks. Their pullout bed is old and uncomfortable. Worse, the mattress has stains and needs replacing. We had to go to the front office to get the bedding/pillow for the pullout mattress and carry it back to our room. The receptionist had to go to their laundry room and, one by one, look for the bedsheet, blanket, pillowcases, etc., in the washed laundry pile. It's disappointing because of its location; this property would have been awesome. Not even considering staying here in the future at all.
Stayed 2 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear Frederick, Thank you for your feedback on your recent stay. We're sorry we didn't meet your expectations. We'll address the issues with the property and pullout bed. We apologize for any inconvenience with the bedding and will improve our procedures. Thank you for being so understanding about the location. Your feedback is valuable, and we'll work to improve. Sincerely,Hotel Management

10/10 Excellent

Wayne, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great bargin and the area was full of food options
Stayed 1 night in May 2023
Response from Hotel Management on May 28, 2023
Dear Wayne, Thank you for being our guest and posting your review. We are so glad we exceeded your expectations with our location close to many restaurants and shops and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work! Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

10/10 Excellent

Lucretia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023