Presidential Suite, 1 King Bed, Non Smoking | View from room

Reviews of Embassy Suites by Hilton Orlando Downtown

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 818 out of 1338 reviews" "
Rating 8 - Good. 335 out of 1338 reviews" "
Rating 6 - Okay. 94 out of 1338 reviews" "
Rating 4 - Poor. 58 out of 1338 reviews" "
Rating 2 - Terrible. 33 out of 1338 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice suite, but can hear next door's TV when in the bathroom. Parking is a lot across the street where you have to pay hourly.
Stayed 4 nights in Apr 2024
Response from Youness on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Nice area!!!
Stayed 1 night in Apr 2024
Response from Youness on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was the first time staying there. They were very accomodating and the service was great!
Stayed 1 night in Apr 2024
Response from Youness on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Ileana

Travelled with family and small children
Liked: Amenities
Great stay!
Stayed 2 nights in Apr 2024
Response from Youness on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ed

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice building but I'm not sure how many of the rooms were in disrepair. Ours certainly was. Especially the bathroom was left to waste. Tiles falling apart, mold growing every which way. I gather they are riding it out to wait until some ideal time to renovate bathrooms. I assume they might have some better rooms that aren't so neglected that they reserve for preferred guests. I couldn't imagine every room to be so broken and wasted because it's otherwise a very nice place in a great location. The breakfast is... nothing to write home about. Except the made to order omelettes, they don't mess that up. Otherwise you are looking at pretty cheap fare as you might expect of a place where breakfast is included as a buffet option at no extra charge. This isn't the Hilton... well I guess it kinda is. But it's not a luxury experience if anyone has those expectations. Not at all.
Stayed 1 night in Mar 2024
Response from Youness on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, property conditions & facilities
Embassy Suites has great service and clean rooms. It was a nice stay and higher quality than many Orlando area hotels.
Stayed 1 night in Mar 2024
Response from Stacy on Apr 1, 2024
Thank you for choosing to stay with us. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience during your time with us. We greatly appreciate your support and trust in our services. Your satisfaction is our top priority, and we are delighted to know that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future. Until then, safe travels back home

10/10 Excellent

MARCO, Miami

Clean and nice!
Stayed 1 night in Mar 2024
Response from Youness on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luis Manuel

Stayed 1 night in Mar 2024
Response from Youness on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Veronique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Youness on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Close enough to walk to Kia Arena and watch the St.Paddy’s “shenanigans” but quite peaceful for its city situation. Great staff. Happy and friendly which is very telling that management is doing their job. Loved breakfast. The WiFi was the only weakness and it wasn’t terrible.
Stayed 1 night in Mar 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nathaniel

Stayed 1 night in Mar 2024
Response from Youness on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

chen

Liked: Cleanliness, amenities, property conditions & facilities
Love breakfast buffet
Stayed 10 nights in Feb 2024
Response from General Manager on Mar 15, 2024
Dear Chen,We know there's no better way to start a busy day than with a delicious breakfast, so we are delighted you were impressed. Thank you for choosing Embassy Suites By Hilton Orlando Downtown and sharing your kind, five-star review. We look forward to welcoming you back for another great stay.

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Happy hour and made to order breakfast was a surprise
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear William,Thank you so much for the five-star rating! We're so happy to know that our wonderful happy hour and tasty breakfast both left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back!

10/10 Excellent

Rachel

Stayed 4 nights in Feb 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

waync62

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities
The staff was excellent. The hotel seemed a little run down for the price
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Jason,Thank you for your review. We are so glad you chose to stay with us during your time in Orlando and that our hospitable team left a memorable impression on you. That said, we are always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.

10/10 Excellent

Kristofor

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel was beautiful, clean comfortable and right in the heart of downtown Orlando. Only issue I had was when I booked it said the room was a 1/2 a mile from the Orange County Convention Center and in reality they are not remotely close to each other. Other than that the hotel was we great. Not sure if they is the fault of the hotel or Expedia.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Kristofor,We were happy to provide you with clean, comfortable accommodations, and we're glad your overall stay was pleasant. However, we apologize for any confusion about our location, and we'll look into this further. The next time you're in town, please come see us again.

10/10 Excellent

Mary, Williston

Stayed 1 night in Mar 2024
Response from Youness on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Loved the reception at night for the guests.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Frank,Many thanks for choosing to stay at Embassy Suites By Hilton Orlando Downtown! We're happy you enjoyed our complimentary evening reception. Your excellent rating is valued, and we hope you'll return.

10/10 Excellent

Kristy, Lutz

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Had to park across the street but it was a very easy walk. Hotel was nice with a welcome party at the bar from 5:30-7:30pm. Room was very clean and spacious. Bed was comfy. I would definitely stay again for events at Kia Center.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Kristy,Thank you for your glowing review of Embassy Suites By Hilton Orlando Downtown! We're happy to hear you enjoyed your stay, including our immaculate, spacious accommodations, comfy beds, and on-site amenities. It would be wonderful to welcome you back anytime.

10/10 Excellent

Luis Reylin, yangers

Liked: Cleanliness, property conditions & facilities
It's better convenient to get around the downtown.
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Luis,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It was a delight hosting you at Embassy Suites By Hilton Orlando Downtown, and we appreciate you taking the time to leave such an excellent review. Come back anytime!

8/10 Good

Wayne

Stayed 2 nights in Feb 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, property conditions & facilities
Had a fabulous night here! The complimentary happy hour and breakfast far exceeded our expectations! Close to everything in downtown, clean, and easy to navigate around. Would absolutely stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Jessica,It was a pleasure hosting you at Embassy Suites By Hilton Orlando Downtown! We're glad our clean, convenient accommodations and tasty breakfast impressed you, and we look forward to your next visit.

6/10 Okay

MATT

Stayed 2 nights in Feb 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Misty

Liked: Cleanliness, property conditions & facilities
The Happy Hour was fun. Plus, close to the buses that took everyone to the Bowl Game.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 25, 2024
Dear Misty,We're delighted you enjoyed our Happy Hour and found our location convenient. Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown, and we hope to see you again for more fun!

10/10 Excellent

ROY John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easily accessible
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Roy,Thank you for choosing Embassy Suites By Hilton Orlando Downtown! We're glad our location worked well for your trip, and we look forward to seeing you again soon.

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Complimentary Cocktail Hour was lovely
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Garrett, We're delighted to hear that you had such a good time with us at Embassy Suites By Hilton Orlando Downtown. Thank you for your kind words, and we hope you'll join us again soon for more cocktails and fun.

10/10 Excellent

chen

Stayed 6 nights in Feb 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven J

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, wonderful complementary manager cocktail party, clean, GREAT breakfast
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Steven,It was such a pleasure to welcome you to Embassy Suites By Hilton Orlando Downtown! We're delighted our hospitable team left a memorable impression on you and that you had the chance to indulge in our tasty offerings. Thank you for your great review and perfect rating, and we hope you return soon!

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleased with this property! Cool unique vibe inside.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Josh,Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown! We're thrilled you enjoyed our unique vibe and had a great stay. We look forward to welcoming you back for another fantastic visit!

8/10 Good

Michael J.

Stayed 1 night in Feb 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andressa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Youness on Mar 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shelia

Liked: Cleanliness, property conditions & facilities
Our refrigerator did not work properly and we weren’t able to Lee food cold
Response from General Manager on Jan 24, 2024
Dear Shelia,Thank you for your feedback and for staying with us. Accept our apologies for any issues with the refrigerator, and please reach out to one of our team members if you ever have problems during your visit. It was a pleasure to have you visit, and we hope to see you again soon.

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the complimentary happy hour! Plus the courtyard feel. Very open and relaxing feel to it. Very good breakfast also. Would definitely go back.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Barbara,Thank you for choosing Embassy Suites By Hilton Orlando Downtown and for taking the time to share such a delightful five-star review. We are thrilled you were impressed with our delicious breakfast, wonderful courtyard, and great happy hour. It will be an honor to welcome you back the next time you visit Orlando.

10/10 Excellent

Ramendeep

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay!
Response from General Manager on Jan 18, 2024
Dear Ramendeep,You loved your stay, and we loved having you. Thank you so much for the perfect rating. Come back and visit us again anytime at Embassy Suites By Hilton Orlando Downtown.

4/10 Poor

Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled
Stayed 2 nights in Jan 2024
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Omelet buffet was free and delicious, huge breakfast selection. Unlimited compimentary cocktails at happy hour. A grocery store right across the street. Walking distance to restaurants and bars with good food. Walked a few bkocks to park and lake and was able to hand feed birds and lake ride. Deluxe King room that was very spacious and beautiful.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Chelsea,It sounds like you thoroughly enjoyed your time in downtown Orlando, and it is a great compliment that we could be a part of it. Thank you for your kind compliments on our breakfast selection and location. We aim to provide our guests with a stellar experience, and we look forward to welcoming you back and earning another perfect rating. Come back anytime to Embassy Suites By Hilton Orlando Downtown!

2/10 Terrible

scott, melbourne

Stayed 1 night in Jan 2024

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ernise

Stayed 1 night in Dec 2023

8/10 Good

Mbombo Anita

Liked: Cleanliness, property conditions & facilities
There was only one working elevator and no stairs to really exit the hotel. My son and I both attempted to exit from the stairs at different times but we were not sure if we could get out of the gate.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Mbombo,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced regarding the limited elevator availability. At Embassy Suites By Hilton Orlando Downtown, we take guest feedback seriously and will review our signage and accessibility to ensure a smoother experience in the future. Your input is valuable, and we hope to provide you with an improved stay during your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Dated property. But excellent location and breakfast.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 10, 2024
We're glad your family found our location excellent and enjoyed our satisfying breakfast. Your feedback regarding our property is duly noted, and we greatly appreciate your comments. We hope to continue to provide you with good experiences at Embassy Suites By Hilton Orlando Downtown!

10/10 Excellent

kevin

Stayed 1 night in Dec 2023
Response from Youness on Mar 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Timothy

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023