Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom massachusetts

Awesome stay and easy to get to universal.

Posted 21-May-2015
Very nice, helpful staff. Excellent location and service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Herkimer, New York

Nice hotel...great location to everything.

Posted 21-May-2015
Pros: Location & Pool
Cons: Maid service
Location: Disney, Universal, shopping, dining
only thing was our room was not cleaned when we returned from the pool...had to go to front desk to ask to have room done up. I was not happy about that.
2 out of 5
by A verified traveller

Posted 18-May-2015
This hotel was acceptable but not great. Linens were spotted and terribly worn. Front desk staff was definitely not very friendly. Pool and fitness center were not especially clean.
Comment from Hotel Management
19-May-2015 by alazzara@cporlando.com, Hotel Management
Thank you for sharing. I am sorry that we only rated two stars for you. We are accustomed to much higher ratings from our guests. With that said, I will share this review with our team so that we can address your concern areas and continue to improve our product and service delivery. I am sorry that we let you down but thank you again for giving us this valuable feedback.
2 out of 5
by A verified travellerfrom Chicago

Outdated hotel; few amenities

Posted 18-May-2015
Pros: It was close to Universal Studios theme park.
Cons: Pretty much everything. This hotel is extremely outdated and could use bathroom upgrades and much more attemtopm to detail, esp. amenities.
This hotel is not far from Universal Studios park in Orlando, but it is outdated and there are few amenities available. The room was clean, but there were old stains on the carpet and on the bedspread. The bathroom was really old and there were no shower caps or bath robes provided and MINIMAL toiletries - tiny bottles of shampoo and hair conditioner - not even enough for one person, and no creams, lotions. The staff was friendly enough, but not great, and the food in the restaurant not memorable with a not-at-all-overwhelming breakfast buffet. The whole experience there was pretty lackluster. I would not recommend staying here; had I known that it was like this, I would have been happy to pay more and have a better lodging/hotel experience.
Comment from Hotel Management
19-May-2015 by alazzara@cporlando.com, Hotel Management
Thank your for sharing. I am very sorry that we did not live up to your expectations. The amenity package provided in the guest rooms are the standard one for Crowne Plaza hotels. This 2 star rating is certainly not what we are accustomed to receiving so it is discouraging to us that we did not make a more positive impression upon you. I will share your comments with our team. Thank you
3 out of 5
by A verified travellerfrom New York

Decent hotel

Posted 16-May-2015
When we first got there it wasn't exactly what we expected. The pool is small for the size of the hotel and the white fence around it made the area look smaller. The room was good and clean. However, every time we used the shower it would create a huge puddle on the floor of the bathroom. Since we didn't spend much time in the hotel since we were at the parks all day it was okay. The hotel is walking distances to a lot of the restaurants. The breakfast in the hotel was okay for the price.
Comment from Hotel Management
18-May-2015 by alazzara@cporlando.com, Hotel Management
Dear Dee, Thank you for sharing. While I am glad that our hotel met your needs I am a bit disappointed that we did not impress you enough to earn more than a 3 star rating. We strive for much higher by making a much more of a positive impression. I do appreciate you taking the time to let us know your perception.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON

Good location with shuttles to Disney & Universal

Posted 15-May-2015
Pros: Staff were friendly, and accommodating. Pool was clean, and perfect temperature. Shuttle drivers Jose and Maria were very good too!
Location: Universal is right up the street, and Disney is a short 10-15 minute drive.
Arrived with my daughter for a long awaited vacation. Free shuttles to both Disney and Universal made getting around easy. Our return flight was at night so we were able to stow our luggage at the hotel until the shuttle picked us up. We were even able to use the workout room showers and change in time for our flight home which was a welcome recharge after 6 hours at Universal.
Comment from Hotel Management
17-May-2015 by TFMason, Hotel Management
Thank you for this great 4 star review and for choosing our hotel for your vacation. We're thrilled you were so impressed with our team, location and services. Please come back again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Jose, Costa Rica.

Work trip to Orlando

Posted 5-May-2015
A work trip to Orlando is not complete without a bit of shopping and a visit to the parks. Even though we had little time left on our schedule, thanks to the Crowne Plaza's location very close to everything we managed to do a bit of shopping and parks without compromising our work agenda.
Comment from Hotel Management
8-May-2015 by TFMason, Hotel Management
We agree! Shopping should be a part of every business trip!! We're are so glad you stayed with us and got your shopping in. And we really want to thank you for this wonderful 4 star review. Hopefully, you can come back on vacation and really take advantage of our location and service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gold Coast Australia

Great Hotel.

Posted 24-Apr-2015
Pros: The location, the friendly staff and is was clean and comfortable.
Cons: n/a
Location: There are plenty of restaurants close by, and the Green line tram is out the front to take you where ever you wish to go.
This hotel is in a great spot, they provide free shuttles to the theme parks, and then at the end of the day you are far enough away from the parks to relax and forget the stresses of the day. The rooms are clean and comfy. The pool and spa are fantastic way to relax your tired feet.
Comment from Hotel Management
27-Apr-2015 by TFMason, Hotel Management
Thank you for taking the time to write this wonderful 5 Star review. We truly appreciate it. As well, your detailed report on our location is fabulous! All readers will certainly benefit from it. We hope you have an opportunity to come back and see us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 22-Apr-2015
Clean, and quiet hotel, has decent restaurant inside, and in walking distance to other nice restaurants.
Comment from Hotel Management
24-Apr-2015 by TMason, Hotel Management
Thank you for giving our hotel this great 4 star review. We really appreciate it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Nice clean hotel - convenient access to I-Drive

Posted 22-Apr-2015
Pros: Convenient access to all parks - with free daily shuttle service to Disney and Universal. Helpful staff always available to speak to Great location
Cons: Shuttle service to parks could be improved - the times are a little restricted - eg shuttle to Disney is only once at 9am with earliest return at 8pm
Location: Conveniently located for the I-Drive - Green Trolley stop G7 is outside the hotel and Red line stop is a 10 min walk. Good access to Universal.
We visited Orlando as a family with two children and did the whole Disney / Universal / Seaworld holiday - it was fabulous. We stayed at this hotel for 12 nights and arrived back yesterday. The hotel was clean and comfortable. Staff ensured we got the room type we needed for our family without any hassle. We stayed on level 3 - which was nice and quiet. Breakfast is available at the hotel although we ate out the majority of our stay - either at I-Hop - a short ten minute walk from the hotel - or at the parks themselves. I would recommend this hotel.
Comment from Hotel Management
24-Apr-2015 by TMason, Hotel Management
Thank you for taking the time to share your experience at our hotel and this great 4 star review! We're so glad you enjoyed your stay with us. We also really appreciate the feedback on the shuttle service. We will certainly use that to see how we can improve your future experiences. We look forward to the opportunity to host you again.