Ratings based on 885 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

It is an excellent hotel for its range of price,

Posted 29-Jun-2015
It is on the same avenue as the universal parks and really close to them, nice restaurant, rooms are pretty good as well as the pool, staff is really nice and helpful
Comment from Hotel Management
1-Jul-2015 by TFMason, Hotel Management
Thank you so much for this excellent review. We're so glad you enjoyed the hotel, our team, and location. Please come again soon!
3 out of 5
Recommended
for Everyone
by A verified traveller from nyc

They charge u for parking as if u r in Nyc and spi

Posted 18-Jun-2015
They charge for parking as if you are in the city and spaces are very limited
Comment from Hotel Management
19-Jun-2015 by alazzara@cporlando.com, Hotel Management
Thank you for your critique. I am sorry that you were disappointed in the parking charges. Most full service hotels in the Orlando area charge for parking and/or resort fees. We are competitively priced and these charges are well noted on our website and when reservations are confirmed. We will continue to strive for service that will result in higher than a 3 star review.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great View

Posted 1-Jun-2015
We were looking for a nice hotel close to things to do to go out and celebrate our anniversary. It was a beautiful hotel with great views. We enjoyed our stay tremendously!
Comment from Hotel Management
3-Jun-2015 by TFMason, Hotel Management
Thank you for this excellent 5 star review. We really appreciate it. We're thrilled our hotel was everything you were looking for. Please come back soon. And Happy Belated Anniversary!
2 out of 5
by A verified traveller

Rooms were clean but staff not attentive

Posted 26-May-2015
Tried to valet everyday. The valet staff was missing about 1/2 the time. One night we were told we could park out car ourselves by the attendant. The bartender at the pool area left while we were sitting by the bar. We had to call front desk to ask she come back.
Comment from Hotel Management
29-May-2015 by alazzara@cporlando.com, Hotel Management
Thank you for your review. I do appreciate your feedback and it does provide me with information so that I can address your concerns. This certainly is not indicative of our normal level of service and I sincerely apologize for our short comings. I hope you give us another opportunity to be your host when travels bring you back to Orlando.
2 out of 5
by A verified traveller from Chicago, IL

Wouldn't stay here again.

Posted 24-May-2015
Pros: It was only about 10-15 minutes from Universal Park.
Cons: This hotel is so outdated and the amenities are lacking.
Location: The location was average, but there is nothing within walking distance.
This hotel is very outdated. The carpets and bedding were clean, but with old stains. There are not shower caps or robes in the bathrooms and an extremely limited amount of shampoo,conditioner. The computers in the business center were slow. Also, the hotel actually charged us to park our car in the lot - $10 per night. The breakfast buffet was extremely limited in its selection - and it was $160 for 6 people to eat breakfast, not including tip. I would not recommend this hotel and would not stay here again.
Comment from Hotel Management
26-May-2015 by alazzara@cporlando.com, Hotel Management
Thank you for sharing your experience. The amenity package provided is standard for Crowne Plaza hotels. There are additional amenities including robes and bath gel to name a couple on our upgraded Executive Level floors. Parking and/or resort fees are common at the full service hotels in the area and we are very competitively priced. I am sorry that we did not live up to your expectations. Until we begin our rooms renovation we will make every effort to provide a clean and well maintained hotel for you.
5 out of 5
Recommended
for Everyone
by A verified traveller from massachusetts

Awesome stay and easy to get to universal.

Posted 21-May-2015
Very nice, helpful staff. Excellent location and service.
Comment from Hotel Management
23-May-2015 by TMason, Hotel Management
Thank you for taking the time to share this wonderful review. We love the 5 stars! We hope you can come back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Herkimer, New York

Nice hotel...great location to everything.

Posted 21-May-2015
Pros: Location & Pool
Cons: Maid service
Location: Disney, Universal, shopping, dining
only thing was our room was not cleaned when we returned from the pool...had to go to front desk to ask to have room done up. I was not happy about that.
2 out of 5
by A verified traveller

Posted 18-May-2015
This hotel was acceptable but not great. Linens were spotted and terribly worn. Front desk staff was definitely not very friendly. Pool and fitness center were not especially clean.
Comment from Hotel Management
19-May-2015 by alazzara@cporlando.com, Hotel Management
Thank you for sharing. I am sorry that we only rated two stars for you. We are accustomed to much higher ratings from our guests. With that said, I will share this review with our team so that we can address your concern areas and continue to improve our product and service delivery. I am sorry that we let you down but thank you again for giving us this valuable feedback.
2 out of 5
by A verified traveller from Chicago

Outdated hotel; few amenities

Posted 18-May-2015
Pros: It was close to Universal Studios theme park.
Cons: Pretty much everything. This hotel is extremely outdated and could use bathroom upgrades and much more attemtopm to detail, esp. amenities.
This hotel is not far from Universal Studios park in Orlando, but it is outdated and there are few amenities available. The room was clean, but there were old stains on the carpet and on the bedspread. The bathroom was really old and there were no shower caps or bath robes provided and MINIMAL toiletries - tiny bottles of shampoo and hair conditioner - not even enough for one person, and no creams, lotions. The staff was friendly enough, but not great, and the food in the restaurant not memorable with a not-at-all-overwhelming breakfast buffet. The whole experience there was pretty lackluster. I would not recommend staying here; had I known that it was like this, I would have been happy to pay more and have a better lodging/hotel experience.
Comment from Hotel Management
19-May-2015 by alazzara@cporlando.com, Hotel Management
Thank your for sharing. I am very sorry that we did not live up to your expectations. The amenity package provided in the guest rooms are the standard one for Crowne Plaza hotels. This 2 star rating is certainly not what we are accustomed to receiving so it is discouraging to us that we did not make a more positive impression upon you. I will share your comments with our team. Thank you
3 out of 5
by A verified traveller from New York

Decent hotel

Posted 16-May-2015
When we first got there it wasn't exactly what we expected. The pool is small for the size of the hotel and the white fence around it made the area look smaller. The room was good and clean. However, every time we used the shower it would create a huge puddle on the floor of the bathroom. Since we didn't spend much time in the hotel since we were at the parks all day it was okay. The hotel is walking distances to a lot of the restaurants. The breakfast in the hotel was okay for the price.
Comment from Hotel Management
18-May-2015 by alazzara@cporlando.com, Hotel Management
Dear Dee, Thank you for sharing. While I am glad that our hotel met your needs I am a bit disappointed that we did not impress you enough to earn more than a 3 star rating. We strive for much higher by making a much more of a positive impression. I do appreciate you taking the time to let us know your perception.