Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by jen from wareham ma

Great Stay...no complaints here.

Posted 23-Apr-2014
I was weary reading other reviews but was very satisfied with my stay. The location was great, pool was fabulous and the staff was pleasant. Jr suites were roomy and clean. I signed up for the IHG rewards program ( which is free) and I got free wifi, free parking and I was not charged for late check out. No complaints here , definately worth it to stay here.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful room

Posted 22-Apr-2014
Clean room went above and beyond ...definitely will return
3 out of 5
Recommended
for Everyone
by A verified traveller

No free wifi, Parking comes at cost

Posted 17-Apr-2014
Pros: Cleanliness
Cons: free wifi and free parking
Location: good location
No free wifi and No free parking. You would expect these basic things to be free for such a grand hotel.
4 out of 5
Recommended
for Everyone
by Julian from Atlanta, GA

nice hotel. very close to restaurants and the OCCC

Posted 14-Apr-2014
Nice hotel. Very clean room and nice amenities... paid $100/nt on expedia. Limited parking if you arrive late. And the only problem with the my particular room was the sink and tub in the bathroom had a horribly slow drain. Should've packed Drain-O!
4 out of 5
Recommended
for Families
by M from Michigan

Friendly hotel

Posted 11-Apr-2014
Pros: The staff was extremely friendly and helpful.
Cons: The food was way too expensive! A cup of coffee was almost $4.00. A bagel and yogurt for $7.00. You even had to pay for the wi-fi.
Location: There is a great deep dish pizza place right around the corner.
Overall, we enjoyed our experience at the Crowns Plaza hotel. The room was clean, the pool was very inviting and not too over crowded. The staff was what set it apart.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to universal studios

Posted 8-Apr-2014
I really enjoyed my experience at the crowne plaza but the hotel didn't have a refrigerator or microwave. Being such a very since hotel I thought it would've have refrigerator.....I planned on staying another night.
5 out of 5
Recommended
for Everyone
by Ben from Minneapolis

Convenient, if not busy location. Solid hotel

Posted 8-Apr-2014
Rooms were clean if not a bit outdated. Staff, especially concierge, were amazingly helpful-ask them if you have any questions. Food at the restaurant was surprisingly good. We'd remember, and go back.
5 out of 5
Recommended
for Everyone
by Bill from Toronto,Onrtario

Great location, friendly & attentive staff!

Posted 7-Apr-2014
Pros: Great location.
Cons: The bathroom fixture needs updating. There is a strong unpleasant smell at the lobby restaurant and this problem should be corrected.
Location: Shopping and restaurants are abundant nearby. Universal Studios is close. There are 2 prime outlet malls available for shop till you drop!
Very comfortable bed... we requested a king size bed and it was beyond our expectation. I reported to the front desk for the coffee undelivered after the daily cleanup. The front desk sent up a staff to deliver the coffee very quickly and a follow up call is received after from the person I reported at the front desk.
4 out of 5
Recommended
for Everyone
by daisy from califirnia

Nice stay

Posted 5-Apr-2014
Stayed for a convention, I was out early morning and returned very late. Never really interacted with anyone except for the guest service agent. Came before checkin time, room was not ready. I forgot her name , but she got my cell number and called me once the room was ready.
5 out of 5
Recommended
for Everyone
by bmcadams from Florida

Microwave

Posted 1-Apr-2014
Nice stay. I asked if they had a microwave in the lobby and they bought one to my room.