Ratings based on 778 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2015
Everything from the check-in to my check-out was seamless. The staff was polite, my room was clean and comfortable.
Comment from Hotel Management
22-Jan-2015 by Anthony GM, Hotel Management
Thank you for the 4 star review and your very kind comments and observations.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Baldwinsville, NY

3 star hotel

Posted 18-Jan-2015
The staff and location (if you are going to Universal or Disney) were wonderful! The food was very good too! The hotel itself, compared to other hotels we've stayed at, is a 3 star. The website made it look more luxurious than it was. However, we felt comfortable and would stay there again if the price were right.
Comment from Hotel Management
27-Jan-2015 by Anthony GM, Hotel Management
Thank you for taking the time to submit a review of your recent visit. I am glad that you found our hotel to be comfortable and would stay with us again. We try to project an accurate picture and description on our website so there are no surprises upon arrival. I appreciate you taking the time to share your experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

good hotel

Posted 14-Jan-2015
it was a good hotel to stay near orlando parks.....
4 out of 5
Recommended
for Everyone
by A verified travellerfrom St. Augustine, FL

Nice hotel, good location

Posted 6-Jan-2015
I had a good experience here for the second time. The pool area is nice and the room was clean. It's also in a great location, don't have to go far if you want to shop or go to universal.
Comment from Hotel Management
10-Jan-2015 by Anthony GM, Hotel Management
Thank you Samantha (BTW I am also from St. Augustine) Your 4 star rating and kind words are certainly appreciated. visit again and soon. Only a 2 hour drive!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to resturants.

Posted 6-Jan-2015
The staff were frendly and it is a nice experience to stied their during new year holiday in a good weather.
Comment from Hotel Management
10-Jan-2015 by Anthony GM, Hotel Management
Thank you so much for the kind words and for choosing us to spend your New Year. The weather was great during your visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Place, Great Localization, Good service

Posted 5-Jan-2015
Pros: Everything
Cons: Parking
Location: Great location
Great service, good rooms and modern infrastructure.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami, FL

Hit or miss

Posted 5-Jan-2015
Pros: Close to the theme parks
Cons: Condition of the rooms
I stayed at this hotel a year ago and I had better accommodations then. I think I got very unlucky and got the room with the stained carpet and clogged sink. It also had a smell of mildew mixed with a faint smell of bleach which bothered my sinuses. When I asked for a room change the guest service rep seemed exasperated like she was doing me a favor by changing rooms. The second room smelt even worse so I had to stay in my original room since the hotel was booked full. Not my best experience there.
1 out of 5
by A verified travellerfrom connecticut

too much traffic to get on the highway

Posted 5-Jan-2015
Pros: nothing, at nigh no self parking available even though I paid $9 dollars per day.
Cons: employee attitude specially " management "
Location: closed to universal studio but it takes one hour to get there because of traffic.
I booked my Hotel through Expedia and it was confirmed that i will get two queen bed and when i checked in Hotel gave me a handicapped room. i requested to change it because i did not like the bathroom there was a handicapped chair attached to the wall and no place to put soap and shampoo . manager was very rude with me and she told me because I booked through Expedia she cant help me. Bathroom curtain was looks like I am in the nursing home.
Comment from Hotel Management
9-Jan-2015 by Anthony GM, Hotel Management
Thank you for sharing. I am sorry that we were not able to provide alternative accommodations with two beds. Due to our sold out status the only room we had available with the two queen beds was the accessible one. It is disappointing that you found the FD Mgr to be rude instead of less empatheic. The bath curtain is the standard for the entire hotel, not just the accessible rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 4-Jan-2015
Pros: Nice pool and facilities
Cons: Service at hotel lobby bar.
Location: Location great. Close to international drive and parks.
Close proximity to everything including international drive and football stadium.
Comment from Hotel Management
20-Jan-2015 by Anthony GM, Hotel Management
Thank you for the review and the 4 star rating. I do hope your team won during one of the two bowl games played. In any event I trust you have a wonderful visit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tallahassee, FL

Speedy check-in and out.

Posted 4-Jan-2015
Pros: It was quiet and peaceful.
Cons: More disabled parking spaces.
Location: Convenient location for tourist of all ages.
My husband and I have stayed at the Crown Plaza on Universal Blvd. in Orlando, FL twice. We have stayed at others hotels and resorts but the stay and experience were not as pleasant. Great staff.
Comment from Hotel Management
20-Jan-2015 by Anthony GM, Hotel Management
Thank you Jean from Tally, I sincerely appreciate you coming back to us. We do thank you for your loyalty.