Ratings based on 804 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Poor internet connection

Posted 24-Mar-2015
I won't recommend this hotel. It's in a busy traffic area of Orlando plus the rooms have slow internet speed.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Mar-2015
Pros: Everything was amazing!
Cons: none to improve
Location: Monkey Joe's, Fun Spot,Universal Studios
I Absolutely loved my stay at Crowne Plaza! I stayed at the Crowne with my 3 kids. They loved it! Everything about it was welcoming! I am looking forward to my next stay at Crowne Plaza!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom m

Very nice hotel. Great and relaxing.

Posted 23-Mar-2015
Very nice and clean hotel. Very close to the parks. Very family friendly as well. We will def be back to stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Jacksonville, Fl

Very Nice

Posted 18-Mar-2015
Pros: Location. Rooms (Beds, showers, living room). Staff. Price. Outdoor patio and pool.
Cons: The shuttle service - Shuttle only comes twice in the morning and twice at night. There are no shuttles if you want to stay late and go to city walk.
Location: Right off i drive. A mile from Universal. We walked to dinner - many locarions to choose from.
Very Clean. Spacious rooms. I loved the beds and pillows. Good shower pressure. Nice outdoor sitting area by the pool. All of the staff was nice. Close to everything. Rigth down the street from Universal.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Trinidad

Convenient location

Posted 18-Mar-2015
Hotel staff were excellent and friendly....location was great .....close to intentional drive ....and universal studio.....
3 out of 5
by A verified travellerfrom Jacksonville, FL

Don't show up before 4PM

Posted 16-Mar-2015
Pros: See my review above
Cons: See my review above
Complaints: I arrived at 3PM, after being stuck in traffic thru Orlando for over and hour, only to be told that "check-in is at 4PM or after" and "we have no rooms available". Granted it was spring break, but I've stayed in hotels with many more rooms than this one, and never had to wait until after 4PM to ck in. The next day, I came bk to the room around 3:30, and it still wasn't made up, and I had been out of the room since 9:30AM. I would recommend hiring additional cleaning staff. The pool was like very warm bath water, and yes it was a beautiful hot sunny day, but a very warm water pool is NOT refreshing. The hot tub, that I wanted to be hot, was about the same as the pool. Compliments: Good location for Universal Studios, very clean, modern hotel with beautiful landscaping. Rooms are spacious, and beds are very comfortable. Food in the café was very good, although pricey ($10 for a hamburger).
3 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

Quick overnight

Posted 16-Mar-2015
Needed a place to stay before our flight in the morning. Pictures are pretty accurate to what you get when you arrive at the hotel. Pool is heated and strangely warmer than the hot tub. I booked a king room but got 2 queens instead, not a huge deal. Also the TV remote didn't work. Overall it was a good stay will come back if staying in the area again
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2015
Was OK, wasn't in the room much..........................
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2015
When entering the room there was an odor of either a dead animal or someone having a really bad case of diarrhea on the rug
4 out of 5
Recommended
for Everyone
by A verified travellerfrom S from New Orleans

Friendly Staff

Posted 28-Feb-2015
The hotel staff made the visit wonderful. Each member of the staff was pleasant and helpful. The hotel had an excellent breakfast. It was a great way to begin each day.