Ratings based on 635 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Worcestershire, United Kingdom

Fantastic Hotel ideal and close to Universal

Posted 17-Sep-2014
Pros: Ideal facilities, with good sized pool area, and small gym. Staff are very professional, friendly and informative. Hotel & Rooms are spotlessly clean.
Cons: Not much can be improved on this hotel, other than the lack of an open WI-FI facility. However, there is free internet access at Reception.
Location: Ideally situated for both Universal Parks & City Walk, Wet 'n' Wild, SeaWorld & Aquatica. International Drive is nearby and has great links to the I-4
In my opinion this hotel cannot be faulted and provides excellent value close to all major amenities, parks and a great base if you want to travel and explore other parts of Florida. We found the Hotel staff to be extremely professional, very friendly and informative. On arrival we were upgraded to a Junior Suite, which proved to be very spacious, at no extra charge, and had great views of the local area. Rooms were cleaned and clean towels replenished daily. It has well attended gardens and pool area, with a small gym. There is ample parking at the Hotel, however, there is a daily chargeable fee for this facility at $9 per day for self parking, $18 for valet parking. In summary, I would thoroughly recommend this hotel, and would not hesitate to stay here for future visits.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very impressed with the hotel.

Posted 14-Sep-2014
Pros: Location and comfort.
Cons: wifi access!!!! Most hotels have free wifi
Hotel was very clean and comfortable. Location was great. Accessible to all attractions yet quiet enough to be restful.
4 out of 5
Recommended
for Families
by A verified traveller from ny

good hotel close to wet n wild

Posted 27-Aug-2014
Pros: i liked that it had a complementary shuttle bus to go to the major parks in florida, so it was less money to spend on taxis.
Cons: should be more affordable places near the hotel instead of walking a lot to find a new place
Location: near the hotel was wet n wild, universal studios and island of adventures
went with my daughter and two of my nieces to the hotel in florida. i loved that it was around a nice area and that it had a big pool including jacuzzi. our room had a nice view and was very clean-looking. the staff was so nice and accommodated to our needs at whatever time we called. overall i would go back to that hotel for the next time we go to florida. was really impressed .
Comment from Hotel Management
29-Aug-2014 by Anthony GM, Hotel Management
Thank you so much for your review. I am so glad that you were impressed with us and hope you will come back soon and often. Our guests find the courtyard and pool areas very relaxing and a great way to unwind after a hard days work or a long day at one of the attractions.
2 out of 5
by A verified traveller from G

Poor service

Posted 19-Aug-2014
Checked in, key cards didn't work. Bathtub dirty, carpet dirty. Beds were ok. Ran out of toilet tissue and towels, had to call three times to get any more. Close to everything though
Comment from Hotel Management
26-Aug-2014 by Anthony GM, Hotel Management
Dear Cindy, Thank you for your review. I can certainly understand your disappointement with the key cards and room cleanliness. We pride oursselves on the cleanliness of our hotel and in the infrequent times we hear of any deficiencies we certainly want to address them right away. I value your comments will share them with our housekeeping team. I hope you give us a second chance when travels bring you back to Orlando so that you can trust that your recent visit was the exception rather than the normal level of service and cleanliness you would expect.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Aug-2014
Good location, nice hotel and an excellent value.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2014
Pros: Cleanliness
Cons: Free Internet service
Location: Very close to team parks and major shopping
The only problems were the rain and thunder storm knocked out the cable Saturday and was promised by front desk that cable guys were on their way to reset it. Up ontill Sunday afternoon we still did not have any cable service, we checked out shortly afterwards. Had to pay for Internet service in room, free service was only provided in the lobby. I think Internet is a basic necessity and should be free.
Comment from Hotel Management
14-Aug-2014 by Anthony GM, Hotel Management
Thank you for your review. I can understand your concerns about charging for interenet. Our internet charges are very competitive and in some cases less expensive that some area hotels. I am pleased to announce that we will be offering free internet beginning Oct 1 to all of our guests. The television signal loss is more complicated that orginally throught. There was damage from the storm to the equipment and we have been working with our vendor to restore signal to all channels. I do apologize for the inconvenience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Aug-2014
Douglas was very helpful and have great customer service downstairs.
Comment from Hotel Management
28-Aug-2014 by Anthony GM, Hotel Management
Thank you so much for mentioning the great service that Doug provided to you. I appreicate you taking the time to let me know and I will pass on your comments to him.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Clean hotels rooms close to everything

Posted 31-Jul-2014
Pros: The rooms were spacious and the layout of the hotel was unique.
Cons: Fees for Wi-Fi and parking were extra expenses that we would've liked to see included with the room.
Location: The hotel is very close to International Drive, but there's less traffic. Also close to Universal Studios and Wet N Wild.
The hotel was exactly what we were looking for in a place to stay during our few days in Orlando. It's within a few miles of many attractions and restaurants, so we didn't have to venture far. We were also happy staying in the comfortable room and soaking up some sun at the resort-style outdoor pool. In addition, the concierge was excellent and helped us to get discount tickets to a nearby water park. We were very happy with our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2014
Overall stay was great. Walking distance to restaurants and many other things to do
5 out of 5
Recommended
for Everyone
by A verified traveller from S. - Slovenia

Very cozy hotel.

Posted 20-Jul-2014
This is our third time in this hotel. It is always a great experience. The staff is extremly kind and helpfull. The breakfast buffet is plentyfull and tasty. We are from Europe and we like good and strong coffee which is offered with the breakfast. The size of the hotel is just right with all the facilities and frendly staff makes it cozy where you feel you have been noticed and taken care of. For sure we will come back again.