Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami fl

Clean and comfy

Posted 21-Oct-2014
Cons: Free self parking
Wasn't informed about parking fee when I booked but wasn't deal breaker
Comment from Hotel Management
21-Oct-2014 by Anthony GM, Hotel Management
Thank you so much for the 4 star review. I hope you can visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from CT

Nice enjoyable

Posted 20-Oct-2014
Pros: Spacious, clean,everyone was very polite. Close to everything
Cons: Bathrooms could be updated exhaust fan that works lighting that is clearer
Location: Good location
The hotel is very very nice, clean. But just a bit older but kept up well.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida - 3 hrs away

Great hotel - close to Universal Studios!

Posted 15-Oct-2014
Pros: Left items in room after checking out. Called immediately and items were found/recovered and mailed to me. Great Service!
Cons: Free continental breakfast would be great! Right now, only free coffee. Free hotel parking would also be great too.
Location: Universal Studios one mile away and free hotel transportation. Great perk!
loved free transportation back & forth to Universal Studios!
Comment from Hotel Management
18-Oct-2014 by Anthony GM, Hotel Management
Thank you for the wonderful 5 star review. We appreicate you taking the time to submit a review of our hotel.
3 out of 5
by A verified traveller from C

One night stay

Posted 7-Oct-2014
Nice but turn off by the $10 parking charge. For needing just a nice place to sleep I will go for a Comfort Inn or a La Quinta in the future.
Comment from Hotel Management
13-Oct-2014 by Anthony GM, Hotel Management
Thank you for sharing. I am sorry that the parking charge will cause you to choose alternate hotels. Many full service hotels in the area do charge and many at a higer rate than outs. I hope you change your mind and find the overall value of your experience to be worth staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Grear

Posted 5-Oct-2014
I checked in extremely late like 4am. But they still took my breakfast order and allowed a late check out - everyone was very attentive - me and my girls didn't lift a finger .
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Very Nice Hotel

Posted 29-Sep-2014
My wife and I stayed here for a week with our adult son and his girlfriend. We were pleasantly surprised on check-in to find we'd been upgraded to two King rooms, opposite each other and in the 'Quiet Wing." All staff were excellent in every respect, the hotel was spotless throughout, it is in very good condition, the restaurant and both bars were reasonably priced for a 4* accommodation and the pool was great. There's inclusive transport to all theme parks and the concierge desk was very helpful at all times (but don't buy the ponchos: "They're cheaper than at the parks." Maybe but they're a cheap, horrible, plastic advert for Expedia.") My only minor complaints were that wifi was only free in the bar area (free, universal wifi is very common in the USA outside of Orlando) and I was disappointed that all meal service came with a mandatory 15% gratuity added. Something else that seems to be unique to Orlando accommodations.
Comment from Hotel Management
4-Oct-2014 by Anthony GM, Hotel Management
Thank you so much for the 4 star review. I am happy to announce that all Crowne Plaza hotels will be offering complimentary wifi service in their guestrooms effective Oct 1st. I hope that helps to insprei you to return and enjoy another visit in the near future. I appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveller from Worcestershire, United Kingdom

Fantastic Hotel ideal and close to Universal

Posted 17-Sep-2014
Pros: Ideal facilities, with good sized pool area, and small gym. Staff are very professional, friendly and informative. Hotel & Rooms are spotlessly clean.
Cons: Not much can be improved on this hotel, other than the lack of an open WI-FI facility. However, there is free internet access at Reception.
Location: Ideally situated for both Universal Parks & City Walk, Wet 'n' Wild, SeaWorld & Aquatica. International Drive is nearby and has great links to the I-4
In my opinion this hotel cannot be faulted and provides excellent value close to all major amenities, parks and a great base if you want to travel and explore other parts of Florida. We found the Hotel staff to be extremely professional, very friendly and informative. On arrival we were upgraded to a Junior Suite, which proved to be very spacious, at no extra charge, and had great views of the local area. Rooms were cleaned and clean towels replenished daily. It has well attended gardens and pool area, with a small gym. There is ample parking at the Hotel, however, there is a daily chargeable fee for this facility at $9 per day for self parking, $18 for valet parking. In summary, I would thoroughly recommend this hotel, and would not hesitate to stay here for future visits.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very impressed with the hotel.

Posted 14-Sep-2014
Pros: Location and comfort.
Cons: wifi access!!!! Most hotels have free wifi
Hotel was very clean and comfortable. Location was great. Accessible to all attractions yet quiet enough to be restful.
4 out of 5
Recommended
for Families
by A verified traveller from ny

good hotel close to wet n wild

Posted 27-Aug-2014
Pros: i liked that it had a complementary shuttle bus to go to the major parks in florida, so it was less money to spend on taxis.
Cons: should be more affordable places near the hotel instead of walking a lot to find a new place
Location: near the hotel was wet n wild, universal studios and island of adventures
went with my daughter and two of my nieces to the hotel in florida. i loved that it was around a nice area and that it had a big pool including jacuzzi. our room had a nice view and was very clean-looking. the staff was so nice and accommodated to our needs at whatever time we called. overall i would go back to that hotel for the next time we go to florida. was really impressed .
Comment from Hotel Management
29-Aug-2014 by Anthony GM, Hotel Management
Thank you so much for your review. I am so glad that you were impressed with us and hope you will come back soon and often. Our guests find the courtyard and pool areas very relaxing and a great way to unwind after a hard days work or a long day at one of the attractions.
2 out of 5
by A verified traveller from G

Poor service

Posted 19-Aug-2014
Checked in, key cards didn't work. Bathtub dirty, carpet dirty. Beds were ok. Ran out of toilet tissue and towels, had to call three times to get any more. Close to everything though
Comment from Hotel Management
26-Aug-2014 by Anthony GM, Hotel Management
Dear Cindy, Thank you for your review. I can certainly understand your disappointement with the key cards and room cleanliness. We pride oursselves on the cleanliness of our hotel and in the infrequent times we hear of any deficiencies we certainly want to address them right away. I value your comments will share them with our housekeeping team. I hope you give us a second chance when travels bring you back to Orlando so that you can trust that your recent visit was the exception rather than the normal level of service and cleanliness you would expect.