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Reviews of Coral Cay Resort by Sky Hotels & Resorts

3.5 out of 5
Coral Cay Resort by Sky Hotels & Resorts
2300 Caravelle Circle, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 219 out of 483 reviews" "
Rating 8 - Good. 172 out of 483 reviews" "
Rating 6 - Okay. 45 out of 483 reviews" "
Rating 4 - Poor. 27 out of 483 reviews" "
Rating 2 - Terrible. 20 out of 483 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Keith, Brooklyn NY

Disliked: Cleanliness
Stayed 4 nights in Jul 2018
Response from Laura - Guest Care Coordinator on Aug 9, 2018
Dear Keith, We are sorry to see that your stay with us wasn’t a positive one. Guest satisfaction is very important to us and we would welcome your email or phone call with your contact details so that we may follow up with you directly. We would love for the opportunity to make things right and hope that you will give us another opportunity to make it up to you in the future. Sincerely, Laura - Guest Care Coordinator

2/10 Terrible

Ris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Townhome with no cleanliness issues
I arrived at the property before the end of check in time listed in the pre-arrival email from the property. No one was present at the front desk. I had to call the hotline number in order to get a code to get the key to my unit. Upon inspecting the unit I was assigned, I found blood on a mattress cover, ants and roaches in the kitchen, pet dander in multiple bedrooms, stains on furniture, sand in hot tub and stains on walls. I was told the general manager would contact me within 20 minutes. He never did. Someone from the call center asked me to go check another unit at the property. The second unit had not been cleaned by housekeeping. My family and I left the property and had to find other accommodations for our week long vacation. I spoke with the general manager, Elvis, the next day. He guaranteed me a refund of $800+. That was 8 days ago. I still have not received my refund. I have emailed the general manager and called multiple times but have gotten no response.
Stayed 6 nights in Jun 2018
Response from Laura on Jul 5, 2018
Dear Ris, Thank you for taking the time to review. We were sorry to see that your stay was anything less than satisfactory and relayed your comments to our management team. Our manager remembered speaking with you and your wife about this situation. The refund has processed through our system and, if you have not received the refund, please contact your bank. Our goal is always to provide our guests with excellent service and so we would like to truly apologize about the issues you encountered during your stay. Thank you again for your feedback. Sincerely, Laura - Guest Care Coordinator

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Very disappointed...... Took our family of 7 to Orlando to see Disney Parks. Arrived at Coral Cay and it looked absolutely nothing like the website. Old and not kept well. Little to nothing in the bathrooms and kitchen....Beds were filthy to the point we bought new bedding at a Walmart.Never will I use them again.....keep looking!. .
Stayed 4 nights in Jun 2018
Response from Laura on Jun 14, 2018
Dear Guest, We are sorry to see that your stay with us wasn’t a positive one. Guest satisfaction is very important to us and we would welcome your email with your contact details so that we may follow up with you directly. We would love for the opportunity to make things right and hope that you will give us another opportunity to make it up to you in the future. Sincerely, Laura - Guest Care Coordinator

8/10 Good

Jenly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town home
I loved the are very quiet but we didn’t really have control of anything like parking or the temperate of the house. We gambas to clean are self if not we had to pay 100 dollars more
Stayed 3 nights in May 2018
Response from Laura on May 9, 2018
Hello, Thank you so much for your review! We are so glad you enjoyed your stay with us and that the area was a good fit for your vacation. We are a self-catering property which means we do not have the traditional daily housekeeping. We hope you choose to stay with us again on your next visit to Orlando. Sincerely, Laura Guest Care Coordinator

10/10 Excellent

Stephanie B.

It was amazing! Perfect for our family with plenty of space!
It was a great place to stay! Plenty of room for everyone!
Stayed 3 nights in Mar 2018

8/10 Good

Kay Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Break trip
Overall, it was a great experience. Staff was very friendly but difficult to reach at times. Location was excellent and safe. Townhouse was definitely older and showed significant wear, beds were uncomfortable and two of the four TVs did not work. Everything was clean but sugar ants were present. I wound still recommend Coral Cay, especially if you have a family and want lots of space and flexibility.
Response from Charlene on Apr 2, 2018
Hello Kay, Thank you for rating us a 4 out of 5! We are so glad you enjoyed your stay and that our staff was very friendly. We appreciate you choosing to stay with us and we definitely hope to host you and your family again. It would be a pleasure! Best Wishes, Charlene

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Floor on second floor was very noisy when you walk on it. Felt lose. Not enough pots and pans. Bed comforters very bad quality.
Stayed 3 nights in Mar 2018
Response from Charlene on Apr 2, 2018
Thank you for taking the time to write a review. Our main goal is to put you first in all we do so we are very sorry that you did not have an amazing experience. Your feedback means a lot to us so we will take a closer look at the issues you've addressed in order to improve our experience for you and other guests. We appreciate you choosing us and we hope you will give us another chance to host you in the future. Warmest Regards, Charlene

8/10 Good

Erin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was very nice. The furniture was all stained including the wall. They are only at the office for 30 minutes in the morning and once more in the evening. It made it difficulty to keep plans made and check in. Didn’t get the key for the pool until bacially our last night there. It was in a great local area. Not far from universal Disney, fun spot old town, Walmart, Publix, fast food and Wawa. Love the hot tube in the back small screen back area. Didn’t like that the guy who cleaned it just walks right in to clean and then speaks another language. Made it hard to communicate this to him. I like the step up the full kitchen. King bed, queen bed and futon was not too bad but the two twin bed were very uncomfortable. One of my guest stay with me felt all there furniture looked like it was bought in a good will and filled in at all the different villas. Would stay in a similar place just a bit cleaner. My son and I have diabetes so it worries me that there was ants and stuff inside the house before we even arrived, filled in all over the dish washer.
Stayed 4 nights in Mar 2018
Response from Charlene on Mar 14, 2018
Hello Erin, Thank you for taking the time to write a review and rate us a 4 out of 5! Your feedback means so much to us as this gives us the opportunity to improve for you and future guests; furthermore, we we are also happy to hear that our location was convenient for your vacation plans. We will take a closer look at the issues you have addressed and we hope to have the pleasure of hosting you again on your next Orlando vacation! Best Wishes, Charlene

4/10 Poor

Debbie, Alabama

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and dirty
The best thing about this place is that it is gated. I can also say that the gentleman at the check in counter was very nice. That is probably the end of the pros to staying at Coral Cay. Now I will start with the cons....the living room furniture is filthy. There are huge, gross spots on the sofa and chairs. The carpet is nasty. You don’t want to walk barefoot. It was nice to have 4 bedrooms if only the beds were nice. I’m not sure how old these beds are but they are extremely uncomfortable! That goes for all of the beds. There is a futon in a 5th bedroom that has seen better days. Now on to the bathrooms. I’m not sure about 2 of the bathrooms but the one in the master bedroom was dirty. There was long black hair in the tub. No one in our party has long black hair. The toothbrush holder is moldy. Disgusting! Now for the kitchen. The kitchen seemed to be clean enough but the pots and pans need to be replaced. There is also a hot tub in this unit. Unfortunately for us it was a cold tub. We had to call the front desk because it wasn’t working. He came and fixed that but it took until the day we checked out to heat up. The patio furniture needs to be replaced as it was also very dirty and dry rotted. Apparently it’s been out there a long while and cheap plastic chairs and tables cannot take the Florida sun for too long without being replaced.
Stayed 3 nights in Feb 2018
Response from Charlene on Mar 2, 2018
Hello Debbie, Thank you for taking the time to leave us a review. Our main goal is to offer you the best service so we are very sorry to hear that your stay was less than perfect. We will take a closer look into these issues in order to improve for future guests. We appreciate you bringing these to our attention and we apologize for any inconvenience. Best Regards,

8/10 Good

Ognat, Arkansas

Disliked: Room comfort
Nice townhouse alternative to hotel in Kissimmee.
Experience booking through Expedia was excellent, as was the individual from Coral Cay who checked us in. Unfortunately had two issues 1) air conditioning did not keep temp below 72 degrees and did not get fixed even though we requested repair and 2) some issue with roaches.
Stayed 5 nights in Feb 2018
Response from Charlene on Feb 19, 2018
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay as well as or location. We truly hope to have the pleasure of hosting you again on your next vacation in Orlando/Kissimmee area. Warmest Regards,

6/10 Okay

darlene, canada

Liked: Room comfort
Disliked: Cleanliness
Not impressed this time
Out of 4 stays at coral cay, this unit was not in the best condition. It need alot of cosmetic fixes. Painting, was missing linnen and the washer was too loud. The worst was neighbors leaving at 7am in the morning and make noise for over 30 minutes. Besides that i would still return as i love the location and how hàndy it is too eveeything. Wish there was an offer/diacount for returning guests
Stayed 5 nights in Jan 2018
Response from Jen on Jan 22, 2018
Thanks for your review and loyalty. We are happy you enjoyed staying with us on your visits to Orlando. We look forward to your next visit and apologize for the noisy neighbors!

4/10 Poor

Benancio G.

It was not very clean.
The service was terrible. We didn't have the keys nor the code for the front gate. We called but they weren't as nice.
Stayed 3 nights in Dec 2017

10/10 Excellent

Bill, Coral Cay Resort

Disliked: Staff & service, property conditions & facilities, room comfort
Never again!
cramped, uncomfortable,
Stayed 4 nights in Jan 2018
Response from Jen on Jan 22, 2018
Thanks for your feedback and review.

6/10 Okay

james

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2017
Thank you for your review. We hope you enjoyed your stay.

2/10 Terrible

Mairi, Glasgow, Scotland

Disliked: Cleanliness, property conditions & facilities
House not been cleaned properly in months
I stayed at house 2328 with 3 friends from 9th-16th December. We were shocked at the dirty condition of the house and the dirty and worn furnishings and decor. I emailed the manager with our complaint 4 days ago and have yet to receive even an acknowledgement.
Stayed 7 nights in Dec 2017
Response from Jen on Dec 27, 2017
Thank you for your feedback. The general manager will be reaching out to you. We apologize your stay did not meet your expectations.

6/10 Okay

Laya, Dublin,CA

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Dirty carpet, ants & large dead cockroach. No ADA. Ample rooms/space/beds. Sheets & towels-ratty & frayed. Cheap! Good location. Complete facilities. Check in-ok. Staff ok. No daily clean-up or daily trash pick up.
Stayed 4 nights in Dec 2017
Response from Jen on Apr 12, 2018
Thanks for your feedback, this is not typical of most guests experience and we apologize this was yours. I will make sure to share this with our team.

6/10 Okay

Ebonie , Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Big but dirty
The house was so dirty. The sheets and towels seemed fine but the bathroom and tables had not been washed in looks like months. So slimy and gross. You pay a large deposit on the house that has ripped screens, broken blinds, ratty towels, and is filthy. If it’s a really large group and you don’t mind doing your own cleaning it’s a lot of space for cheap. The hot tub smelled clean but was off when we arrived so the water was cold. Also they don’t have full blankets on the bed, just sheets with a thin decorative cover that slides off, but that’s ok because you can’t turn the air below 72 so it’s warm in there anyway. I understand they are privately owned but there needs to be some guidelines of what is expected. Have previously stayed in units like these with nice furniture, it be clean but this was disgustingly dirty, filled with broken furniture and old TVs that only got the Disney channel.
Stayed 3 nights in Nov 2017
Response from Guest Relations Manager on Dec 5, 2017
Hi Ebonie, Thank you so much for taking the time to write a review. We are so sorry that you had a disappointing experience with us on your most recent visit. We appreciate you as a returning guest and would love for the opportunity to make things right and show you the amazing service that has kept you coming back to visit us. We hope you would choose to stay with us again in the future, so we can, once again, provide you with an outstanding vacation! Best, Kristina Social Media Concierge

4/10 Poor

Yaniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good!
The check in process after hours was very inconvenient. The townhome was very dirty and very outdated. Had to go to Walmart at 1:00 am to buy sheets and pillows for the sofa bed. The sorrounding area was a bit sketchy. This was a last minute booking and by far has been my worse.
Stayed 2 nights in Oct 2017
Response from Fernanda on Oct 19, 2017
Thank you for taking the time to review your stay. We have passed along your feedback to our manager team for review but we are sorry to hear that we weren’t able to meet your expectations during your stay. Best, Kristina Social Media Concierge

2/10 Terrible

katie, port saint lucie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
First off let me say I have never given a 1 star review, but this place deserves it. We booked right after hirrican Irma hit, our house lost power and we needed a place to stay with the kids. I called before we booked since there was a no cancellation policy, we needed to make sure there was power and internet. After finally getting a hold some someone she said they were in full working condition, power and internet. Great, yay! So we booked. And when we arrived for check in we were informed, with another guest there as well, that there was no phone, internet, or tv. I was livid! So after being lied to and now wasting our $400 on this hotel, when we could have stayed elsewhere, we went to the room. This place is a freaking apartment complex and a rundown one at that. Literally the people a few doors down worked on cars in the middle of the road! The furniture was disgusting, covered in stains. I couldn't even let the kids sit on it. The downstairs toilet had no way to flush it. The sheets had NOT been changed. The bedspread and sheets were covered in stains! I pulled then off and washed them. I can't tell you how much fun it was sitting in a hotel with no tv and 2 kids! We brought a baby gate for the stairs, since we have a walker. Couldn't even attach them, there was no way to make sure our child was safe, other than constantly walking around with him. The kitchen cabinets couldn't be baby proofed either, it was lovely to find dirty ashtrays under the sink! We left after 1 n
Stayed 3 nights in Sep 2017
Response from Guest Relations Manager on Sep 18, 2017
Thank you for taking the time to review our hotel. We are very sorry to hear that the service you received while staying with us was any less than outstanding. We value and respect all of our guests, so we would like to apologize if we didn't provide you with the high quality service and standards we adhere to. We will relay your comments to our management team for immediate review. We are so sorry again about your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017
Response from Fernanda on Jul 27, 2017
Thank you very much for the 5-star review. We hope that we can host you again! Best, Kristina Social Media Concierge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice area clean house great location close at just about everything u come to Orlando for
Stayed 2 nights in Jun 2017
Response from Guest Relations Manager on Jul 5, 2017
Thank you for your 5-star review! We are happy to hear that you have enjoyed your stay with us! We look forward to welcoming you back! Best, Kristina Social Media Concierge

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Coral Cay exceeded our expectations. We were traveling for 2 1/2 weeks and it was by far the best place we stayed. I would highly recommend it to others. The price was great!
Stayed 3 nights in May 2017
Response from Fernanda on Jun 26, 2017
Hi Franklin, Thank you for your 5-star review! We are always pleased to hear that we have exceeded your expectations and showed you an great time! The best compliment we can get is your recommendation, so thank you for sharing your feedback and we look forward to seeing you again soon! Best, Kristina Social Media Concierge

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Location was convenient to everything in Orlando but far enough away to relax at night. Town house was spacious and relaxing.
Stayed 7 nights in Jun 2017
Response from Fernanda on Jun 20, 2017
Hi Donald, Thank you for the review. We are pleased to hear that you liked our convenient location and enjoyed your stay with us. We hope that we can host you again in the future! Best, Kristina Social Media Concierge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean private and safe love that about this place
It's hard to reserve a place because it's always full but when we can we do. If I could I wouldn't stay any place else
Response from Guest Relations Manager on May 26, 2017
Thank you for the 5-star review! We are happy to hear that you enjoyed your stay and love how safe you feel when you stay with us. We look forward to hosting you again! Best, Kristina Social Media Concierge

10/10 Excellent

JK, KY

Liked: Cleanliness, property conditions & facilities, room comfort
Definitely would go back
Great value for what you get. You definitely feel secure being in a gated community, and the location puts you just minutes from everything.
Response from Guest Relations Manager on May 2, 2017
Hi JK, Thank you very much for the 5-star review. We are pleased to hear that you enjoyed your stay with us plus our close location to everything. We look forward to hosting you again! Best, Kristina Social Media Concierge

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Quiet townhouse
Townhouse was large and grounds were well kept. Any interactions with property management staff were professional and pleasant.Other than pool and playground not much to do. Townhouses are privately owned and the unit we were given was well cleaned but in need of updating. Carpet was very warn and stained and living room furniture was worn and stained. Advertised as self sustaining which was fine but a few more patio chairs or additional bedding would have been nice.
Response from Guest Relations Manager on Apr 26, 2017
Thank you for the review and letting us know how to improve. We are glad that you liked the area and hope that we can have another chance to host you again. Best, Kristina Social Media Concierge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever
Love to stay again
Response from Fernanda on Apr 10, 2017
Thank you for the 5-star review! We are happy to hear that you loved your stay and we look forward to welcoming you back! Best, Kristina Social Media Concierge

8/10 Good

Roger

Liked: Staff & service
Nice
Nice place. The bedding could use an upgrade but otherwise nice.
Response from Damai Mgmt on Apr 4, 2017
Thank you for the review. We are pleased to hear that you liked your stay and hope that we can host you again! Best, Kristina Social Media Concierge

8/10 Good

Beth, Illinois

Liked: Cleanliness, room comfort
key box wouldn't open
The townhouse overall was good, but we arrived after the office was closed, so we got a combination for the key box by the door. It wouldn't open with the combination that was given to us, so my family and I were stuck outside for at least 30 minutes talking on the phone to various staff members. We were finally given a combination that opened the key box and we were able to get in. The townhouse was spacious with 3 bedrooms and an additional room with a futon, as well as a living room and kitchen. It was great having so much room, and separate beds for all the kids. Not being able to get in the first night right away was really aggravating, though!
Response from Damai Mgmt on Apr 4, 2017
Thank you for the review. We are glad that you enjoyed the spacious townhouse. We apologize for any inconveniences and hope that we can host you again. Best, Kristina Social Media Concierge

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was all moldy filled with cockroaches the hot tub was green and no chlorine. The air conditioning couldn't be turned lower than 72 extremely hot. The floors where black they where so dirty and I have pictures of everything. We had to leave a day early because of the mold and 2 people had asthma and the mold put them into full blown attacks.
Response from Damai Mgmt on Mar 28, 2017
Thank you so much for taking the time to write a review. We are so sorry that you had a disappointing experience with us on your most recent visit. We will relay your comments to our management team for immediate correction of the issues mentioned in your post. Thank you again for sharing your experience, as we use our guests’ feedback to continually improve our services. Best, Kristina Social Media Concierge

8/10 Good

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs new beds and updated tvs plus replace hot tub; so disappointed that hot tub did not work
Response from Damai Mgmt on Mar 23, 2017
Thank you for writing this review and letting us know how we can improve. We hope to host you again next time! Best, Kristina Social Media Concierge

8/10 Good

Sunshine

Liked: Staff & service
Staff was very nice and helpful. Was in the perfect area for what we were there for. The furniture was not very clean though and could definitely use some attention. Overall not bad.
Response from Damai Mgmt on Mar 23, 2017
Thank you very much for your review. We are glad you enjoyed our convenient location, and we look forward to hosting you again! Best, Kristina Social Media Concierge

6/10 Okay

Laurie B., Skandia, MI

Liked: Staff & service
Nice Location, Nice Pool Area, Average Townhouses
Staff was friendly and responsive to any requests I made. Townhouse was clean but carpeting and furniture shows heavy wear in the unit we were in. All appliances worked well. Hot tub in patio of unit was very clean and maintained well. Did not see any evidence of any type of insects in or around our unit at all during the week we were there. I would stay here again.
Response from Guest Relations Manager on Mar 17, 2017
Hi Laurie, Thank you very much for your review! We are glad to hear that you enjoyed your stay and the friendly staff. We look forward to welcoming you back! Best, Kristina Social Media Concierge

10/10 Excellent

Jadi, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to everything
I had a great time here. It was very clean very spacious. A perfect fit for my family. I will definitely be staying here again. The staff was very friendly and helpful. I will recommend to family and friends.
Response from Guest Relations Manager on Mar 15, 2017
Hi Jadi, Thank you so much for your 5-star review and recommendation. We are happy to hear that you had a great time and we look forward to welcoming you back! Best, Kristina Social Media Concierge

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious 2 bedroom unit in central location
Spacious room in a centralized location. I was very impressed with the room, quality, service and location. Very good value for money.
Response from General Manager on Mar 1, 2017
Thank you very much for the 5-star review! We appreciate you taking the time to share your great experience at our hotel with us! We are glad you enjoyed your stay and the spacious room. We look forward to welcoming you back! Best, Kristina Social Media Concierge

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in stay
Electric outlets not in working order. Hot tub not ready. Kitchen lacking necessary items. To let clogged. Electric breakers blew. This was are fourth stay at this place maintenance seems to be getting worse with each stay. We will not be returning.
Response from General Manager on Feb 15, 2017
Thank you for being a repeat guest and for your review. We are so sorry to read that your most recent stay with us was anything less than satisfactory. We certainly welcome our guests to address issues such as this with our hotel management in order to quickly improve the matter. We apologize for not meeting your expectations and thank you for your feedback. Respectfully, Fernanda Social Media Concierge

8/10 Good

Javier

Liked: Property conditions & facilities
Last minute reservation
This are townhouses , plenary space for the family, the location neighborhood is definitely terrible , but once inside the villa it's ok. Need to upgrade old TVs ,
Response from General Manager on Feb 15, 2017
Thank you for your review! We are very happy to hear that you had plenty of space and we appreciate your feedback on how we can improve to better serve you next time. We hope to host you again very soon! Best, Fernanda Social Media Concierge

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met Expectations
The vacation condo was clean and quiet. Location was convenient to Disney and Kissimmee. Staff was pleasant and helpful.
Response from General Manager on Oct 27, 2016
Thank you for your review! We are happy to hear that you have enjoyed your stay with us, our quiet and convenient location and helpful staff! We hope to host you again on you next visit! Best wishes, Liliana Social Media Concierge

10/10 Excellent

krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convient and spacious
Stay was great for the size of family I traveled with, enough rooms and space for comfort, full kitchen, had 2 and half bath which was great, also included jaccuzzi tub on screened in deck which was great to soak in after a long day at Disney world.
Response from General Manager on Oct 19, 2016
Thank you very much for the 5-star review! We are very happy to hear that you had a great stay with us and enjoyed our spacious town-homes! We hope to host you again very soon! Best wishes, Liliana Social Media Concierge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the theme parks
Nice and quiet place. Close to a lot of places like supermarkets, restaurantes, parks, etc.
Response from Liliana on Feb 17, 2017
Thank you very much for your review and recommendation! We are glad that you had a nice stay and enjoyed our accommodations and location! We look forward to welcome you back soon! Best wishes, Liliana Social Media Concierge

8/10 Good

Mariana, Miami

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, very comfy.
Was fine in general, but in our check in, the woman at the front desk don't was kind.
Response from Liliana on Sep 21, 2016
Hello Mariana, Thank you for your review! We are happy to hear that you had a nice and comfortable stay with us! We strive to provide our guests with excellent service, so we apologize we weren't able to meet your expectations during your experience at the front desk. We hope you would give us another chance to wow you with our hospitality! Best wishes, Liliana Social Media Concierge

10/10 Excellent

Charles, Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
It was very nice. The front desk lady was very nice. Great size. Nice hot tub.
Response from General Manager on Aug 31, 2016
Thank you very much for the 5-star review! We are very happy to hear that you found our hotel and service very nice. We hope to host you again very soon! Best, Fernanda Social Media Concierge

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
3 out of 10
Patio for hot tub was very small & not private, and did not have a pleasant outlook, a wall a few feet away bordering what looked like a trailer park. The general cleanliness of the accommodation did not make the hot tub an enticing prospect. It was not filthy, but it was not gleaming either. Accommodation was spacious, but far from pristine. Dated facilities obvious from CRT TV's. Its a bit off the main drag, and not really possible to safely walk to anywhere. Then again, everyone drives everywhere in Florida anyway. I would not return by choice, as there are so many other better properties in the area for similar money. 2 adults and 2 kids in party, none wanted to return here. Nothing awful, but nothing great either. Neighbour was friendly, check in staff were courteous and efficient.
Thank you for taking the time to write us a review. We appreciate your feedback as it continues to help us improve. Best, Kristina Social Media Concierge

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Fernanda on May 5, 2016
Thank you for the review and we hope we can host you again! Best, Kristina Social Media Concierge

10/10 Excellent

Anil, Braintree MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families
We all loved it so much....Kids had fun and it was very near to all theme parks.

8/10 Good

Anna M, Virginia

Liked: Staff & service, room comfort
Family Vacation
Overall great place to stay ... Townhouse needed some carpet updating was quite dirty looking .... Private hot tub was a great plus ... Close to all the parks ...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Super location to Disney
Great lay out and amount of space. Price was hard to beat.
Response from Guest Relations Manager on Apr 15, 2016
Thank you for the review. We are happy to hear that you enjoyed your stay and liked the location and layout. We hope we can host you again! Best, Kristina Social Media Concierge

8/10 Good

Allison

Liked: Room comfort
Response from Damai Mgmt on Apr 5, 2016
Thank you very much for the review! We hope to host you again very soon! Best, Kristina Social Media Concierge

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
This resort has potential. And it’s reasonably priced for a family looking to stay within driving distance to Disney. However, based on my bad experience, I don’t recommend staying here unless you’re willing to deal with some issues. Expedia's limited review space doesn't allow enough space for all of the details, so I'll try to be brief. Coral Cay advertises on their website and confirmation ppwk that their office is open 8:30am - 7pm daily. I came by at 6:30pm to pick up portable scooters they were holding for elderly members in my group. Office closed early; put me in a bind in getting the scooters. After hours center offered no help until I demanded to have call transferred to another property's mgr. Thanks go to that manager, Antonio, who was helpful in resolving our arrival issue. During departure, I tried returning the scooters at 8:30am, but the office didn't open until 9am. Almost missed my flight. Horrible customer service! Living room and kitchen in townhome were fine, but beds missing correct size mattress pads and blankets. Pillowcases were clean but had old stains. Carpet needs deep cleaning or to be replaced. Beds need to be badly replaced. Nice playground for kids. Resort has good pricing and could be a great deal, but service issues keep it from being recommended.
Response from Guest Relations Manager on Mar 31, 2016
Thank you for taking the time to write us a review. We were really sorry to hear about your recent stay with us. We can assure you that the experience you described is far below the standards we adhere to. We have passed along your feedback to the appropriate departments so each of them can be looked at very carefully. We, once again, apologize for your experience and are glad that Antonio was able to help you. Thank you for letting us know how we can improve to better serve our guests. Best, Kristina Social Media Concierge