Outdoor pool, pool umbrellas, sun loungers

Reviews of Saratoga Resort Villas Kissimmee

3.5 out of 5
Saratoga Resort Villas Kissimmee
4787 W Irlo Bronson Hwy, Kissimmee, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 149 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was clean, neat, i got excellent customer service, price was awsome. It felt like home⁸
Stayed 2 nights in Nov 2019

10/10 Excellent

Lonyshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely lovely and quite I will definitely be going back
Stayed 1 night in Mar 2020
Response from Nancy on Mar 31, 2020
So happy that you enjoyed your stay with us, we look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ppersi on Mar 27, 2020
Thank you for staying with us

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Lissy on Mar 24, 2020
Thank you for your rating. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very close to Disney’s parks and restaurants. The property is dated and needs some TLC.
Stayed 5 nights in Mar 2020
Response from Lissy on Mar 24, 2020
Thank you for your review. We look forward to seeing you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice little family setting. Staff is super nice. Although I was told they would deep clean the floors and it never happened. Rooms dirty....
Stayed 1 night in Mar 2020
Response from Lissy on Mar 24, 2020
Thank you for your feedback. We are pleased you enjoyed our friendly staff. We are sorry to hear about you experienced cleanliness issues during your stay. We will ensure we discuss this with housekeeping. We hope to see you again soon!

10/10 Excellent

Nastassia

Stayed 2 nights in Mar 2020
Response from Nancy on May 1, 2020
Thank you for the great rating, we hope to see you again soon

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Lissy on Mar 24, 2020
Thank you for your rating. We hope to see you again soon!

2/10 Terrible

Donna, Ontario

Travelled with family
Disliked: Property conditions & facilities
Needs new furniture! The couch I didn't want to sit on with the condition of it. The condition of the property was terrible and didn't feel safe there. Wasn't happy Expedia would have this property as VIP!
Stayed 2 nights in Mar 2020
Response from Lissy on Mar 24, 2020
We regret to hear that you experienced a less than desirable stay with us. We hope you allow us another opportunity to exceed your expectations in the future.

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old Rooms need updated and cleaned
Stayed 3 nights in Mar 2020
Response from lissy on Mar 13, 2020
Thank you for sharing your feedback. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay. Charming townhouse community, large pool, plenty of open space. Pet friendly. Just slightly overpriced for the value.
Stayed 4 nights in Mar 2020
Response from ppersi on Mar 10, 2020
We appreciate your comments and are pleased you enjoyed our property.

10/10 Excellent

Secundia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time around
They have great customer service and dont mind helping on any questions you may have.
Stayed 3 nights in Mar 2020
Response from ppersi on Mar 10, 2020
Thank you for your loyalty and for your comments. We look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from ppersi on Mar 10, 2020
Thank you for your rating.

10/10 Excellent

Ronnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay.
Stayed 1 night in Feb 2020
Response from Lissy on Mar 24, 2020
We are pleased you have a nice stay. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool...calme..friendly staff..rules are if you extend your stay you have to check out and then ckeck back in but they let me keep the room without checking out and back in...
Stayed 2 nights in Mar 2020
Response from ppersi on Mar 27, 2020
We appreciate your comments and for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Lissy on Mar 24, 2020
Thank you for your rating. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We didn't know this was a 2 story building with the bedrooms up a long flight of stairs my husband was unable to use the stairs so he had to sleep on the couch on the first level. We had the light in the kitchen go out I reported it but no one came to fix it. Other than that the facility was very nice
Stayed 1 night in Feb 2020
Response from Lissy on Mar 6, 2020
We regret to hear about the inconvenience that you experienced. Please be advise that we have villas available in which the guest bedroom is available on the first floor. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The floor was nasty. My socks were black with dirt by the end of the first night.
Stayed 3 nights in Mar 2020
Response from Lissy on Mar 6, 2020
Thank you for your feedback. We are sorry to hear that you experienced issues with the cleanliness of your room. We have made note of your housekeeping concerns and will address it directly with the hotel. We do hope that you will visit us again and give us another opportunity to exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Lissy on Mar 6, 2020
Thank you for your rating. We hope to see you again soon!

8/10 Good

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Okay rooms
Very clean. Great service. King bed was not to bad. Queen bed had pillowtop but was hard. Double beds where like sleeping on a brick. Hard to open sliding doors. No paper towels. Basic needs in kitchen. Couch was old and dirty. Get what you pay for.
Stayed 2 nights in Mar 2020
Response from Lissy on Mar 6, 2020
Thank you so much for your input. We value your opinion as we utilize all of our guests’ feedback to better our offerings and services. It is our hope that you allow us another opportunity to better impress you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from ppersi on Mar 10, 2020
Thank you for your rating.

8/10 Good

Sophie, Key west

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, dog friendly, townhouses. Nice grounds, large pool, large field for pets, nice play area for children.
Stayed 1 night in Mar 2020
Response from Lissy on Mar 6, 2020
We are delighted that you had a great stay with us. It would be an honor to provide you with another excellent vacation!

8/10 Good

coach, bradenton

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
speed bumps slow check in .... very slow I loved the way everything was in the same area. we will stay there again....
Stayed 2 nights in Feb 2020
Response from Lissy on Mar 6, 2020
Thank you for your review. We are pleased you enjoyed our accommodations. We hope to see you again soon!

10/10 Excellent

Nesha, Sanford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It made me feel like i was home i also loved the customer service everyone treated me very fairl the house was beutiful the patio was private and overall i would do it again
Stayed 1 night in Feb 2020
Response from ppersi on Mar 10, 2020
We are delighted you enjoyed our property. Thank you for taking the time to review us.

8/10 Good

EDNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAmily vacation
Was overall good experience for the family fit our needs perfectly
Stayed 8 nights in Feb 2020
Response from Lissy on Mar 6, 2020
We are delighted that you had a great stay with us. It would be an honor to provide you with another excellent vacation!

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean place with lots of room to spread out.
Stayed 2 nights in Feb 2020
Response from ppersi on Feb 28, 2020
We look forward to your return - thank you.

2/10 Terrible

activatedvoxel, Boston

Travelled with family and small children
Disliked: Cleanliness, amenities
The person checking us in was super nice and helpful, but it went downhill from there. The room was not the cleanest, stains on the floor, mildew in bathrooms, bathroom sink didn't drain, front door lock was almost pulled out of door frame, place had a weird smell, and then the kicker was when the maid ran the dishwasher and black stuff spewed out of the kitchen sink and backed it up. That's when we finally reported stuff, and instead of moving us for our last two days that had people come and work on stuff - while we were in the middle of trying to get ready for dinner reservations. Had to follow up to actually get them to come, after waiting on hold forever and finally going to front desk in person and waiting another ten minutes before someone acknowledged me. Once they were there they fixed things fairly quickly, except for the sticky bedroom floor, which they said they would clean the next day. They never did. The pool was nice and felt heated given how cool it had been the few days before. But restaurant wasn't open for lunch on Sunday - even though there were menus out on the patio tables, super annoying. Room didn't have paper towels or any kind of dish towel in the kitchen, bare essentials for kitchen generally, no ice cube trays. There was a nice swing set for kids, and it was close to several restaurants and Disney. We didn't take the shuttle, but it only drops off at two times, and sounds like it is hard to get a seat on the way back.
Stayed 4 nights in Feb 2020
Response from ppersi on Feb 26, 2020
We want to apologize for your experience during your stay. Feedback is important to us and when reported it allows us to correct any issues to make the rest of the stay enjoyable - so thank you for that. We do always first try to resolve any issues before moving our guests to avoid any additional inconveniences. We do supply the basic items for the kitchens, realizing that most of our guests do shop for additional personal items after arrival. Please accept our apologies and know that all comments are shared with our staff in order to improve our guest experiences.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Complex in need of repair
We only stayed for one night but were very disappointed with the condition of our unit. Upon entering there was a musty-mildew smell. We figured it was from the 1st floor bathroom so we kept the door shut. The unit was in need a of a deep cleaning, a lot of touch up as well as an update. The beds were comfy, although the front bedroom overlooking the parking lot was exposed to multiple car alarms and very loud people all during the night and early morning. Upon waking we saw the soap scum and mold in the shower and decided to just wait until we were home to shower (we only live an hour and half away). I would never stay here again.
Soap scum on shower door
Mold in shower
Outside if shower, smelled terrible like mold
Stayed 1 night in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. We hope that you will give us another opportunity to exceed your expectations.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The villas had a nice set up with boardwalks between them. The property was in need of repair.
Stayed 4 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you so much for your input. We value your opinion as we utilize all of our guests’ feedback to better our offerings and services. It is our hope that you allow us another opportunity to better impress you in the future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities
I liked having the two bedrooms and two bathroom. I did not like how dirty the pullout couch was.
Stayed 3 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for sharing your comments. It is our hope that you addressed your concerns to our staff so they can assist with the couch. We hope to see you again soon!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

6/10 Okay

Michel, Ontario

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location close to restaurants and shopping. First 3 weeks pool not heated, apparently heather was broken. Printer in business sector didn't work for 3 weeks because toner need to be replaced. Carpeting in villa extremely dirty need to be clean or replaced
Stayed 28 nights in Jan 2020
Response from Lissy on Mar 6, 2020
Thank you so much for your input. We value your opinion as we utilize all of our guests’ feedback to better our offerings and services. It is our hope that you allow us another opportunity to better impress you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pool was great. Room was dirty and falling apart. Toilet handle fell off, screen door fell off, dishwasher didn't work, stains and rips on furniture
Stayed 3 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your feedback. We are so sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the housekeeping manager know. It is our hope that you allow us another opportunity to exceed your expectations in the future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
the unit was not clean and ac did not work properly.
Stayed 1 night in Feb 2020
Response from Lissy on Mar 6, 2020
Thank you for your feedback. We are so sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the housekeeping manager know. It is our hope that you allow us another opportunity to exceed your expectations in the future.

8/10 Good

Al

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property to stroll around. Love the spacious 2 bedroom. The rooms are showing some sign of age. We wanted to purchase Disney tickets on site and they were gone by noon. Also, it’s hard to get a cocktail and sit out by the pool to relax during the week.
Stayed 4 nights in Feb 2020
Response from Lissy on Mar 6, 2020
We are delighted that you had a great stay with us. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Lots of space for the money
For not much more money than a standard hotel room, my friends and I were able to have a two bedroom villa. The extra space was very nice and to have a kitchen and small living room made our trip much more enjoyable than being in a standard hotel room. Because the price for a two bedroom villa is so reasonable, it is important to keep that in mind. The rooms do need some updating, the carepet replaced and a good deep cleaning. Overall, for what you get and what you pay it is a good value if you don't expect champagne with a beer budget. I would stay here again.
Stayed 3 nights in Feb 2020
Response from Lissy on Mar 6, 2020
We are delighted that you had a great stay with us. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

10/10 Excellent

Gertrudis, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking space is good.. room is very clean. Same bathroom
Stayed 4 nights in Feb 2020
Response from Lissy on Feb 26, 2020
We are delighted that you had a great stay with us. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find for our family. Very nice place. Everything you need. Host was very nice also.
Stayed 1 night in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for sharing your experience. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good staff just a good overall experience .....
Stayed 3 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for sharing your experience. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The location was very close to many useful things. However, the check-in staff was rude, the rooms were dirty with bugs and dents in the walls, the bathroom fan didn't work, and there weren't enough dishes/pans.
Stayed 5 nights in Feb 2020
Response from ppersi on Mar 10, 2020
We apologize that your stay was not to your satisfaction. We make every effort to fix and reported issues. We appreciate your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2020
Response from Lissy on Feb 26, 2020
Thank you for your rating. We hope to see you again soon!