Outdoor pool, sun loungers

Reviews of Mai Hana Hotel - International Drive

2.5 out of 5
Mai Hana Hotel - International Drive
8222 Jamaican Court, Orlando, FL

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1003 reviews" "
Rating 8 - Good. 256 out of 1003 reviews" "
Rating 6 - Okay. 167 out of 1003 reviews" "
Rating 4 - Poor. 110 out of 1003 reviews" "
Rating 2 - Terrible. 112 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Lah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay id come again
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
This the second time we stay here! We like it a lot
Stayed 1 night in Apr 2024
Response from em on Apr 22, 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us again. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back for a third time.Best regards,

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from em on Apr 21, 2024
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a good experience.Best regards,

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from em on Apr 12, 2024
Dear guest,Thank you for your excellent review. We appreciate your feedback and are glad to hear that you had a positive experience. We look forward to serving you again in the future.Best regards,

10/10 Excellent

Joselyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
best hotel i’ve stayed at in orlando, besides construction but renovating is the key to a great stay
Stayed 4 nights in Apr 2024
Response from em on Apr 9, 2024
Dear Guest,Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you consider us the best hotel you've stayed at in Orlando. We apologize for any inconvenience caused by the construction, but as you rightly pointed out, renovating is indeed key to ensuring a great stay for our guests. We hope to welcome you back soon.Best regards,

4/10 Poor

Nadia

I can't really give an honest review about this hotel since I didn't stay there. However, I believe I was charged for one night even though I called and sent a message for cancelation. I'll get in touch with the hotel again.
Stayed 3 nights in Apr 2024
Response from em on Apr 12, 2024
Dear Guest,I'm sorry to hear about the confusion regarding your reservation. I understand that you believe you were charged for a night that you did not stay. We take such matters seriously and I assure you that we will look into this issue promptly.Please provide us with more details such as the reservation number and the date of your booking so we can investigate this further. We value your business and we want to make sure any misunderstanding is cleared up.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty place
Stayed 5 nights in Mar 2024
Response from em on Apr 1, 2024
Dear Guest,We are sorry to hear about your experience. We take cleanliness very seriously and your feedback is extremely valuable. We will address this issue immediately to ensure it doesn't happen again.Best regards,

2/10 Terrible

Anthony

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel service was terrible. Checked me into a room that was occupied, then checked me into a room I hadn't booked, then keys didn't work, then they changed all the locks, construction going all day, no hot water, disposable plates and cutlery at breakfast. The place ruined my visit. How can they renovate a hotel whilst guests are there. Simply disgraceful and greedy.
Stayed 6 nights in Mar 2024
Response from em on Mar 28, 2024
Dear Guest,We are truly sorry to hear about the inconveniences you experienced during your stay at our hotel. It is our goal to provide exceptional service to all of our guests, and it seems we have fallen short in your case. We assure you that the issues you faced are not typical of our standard level of service.We are currently investigating the circumstances surrounding your check-in and room assignment. We are also looking into the issue with the keys and locks to prevent such incidents from happening in the future.We value your feedback and would like to offer our sincerest apologies once again. We hope you will give us another chance to provide you with the quality service you deserve.Best regards,

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from em on Mar 27, 2024
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a positive experience. We strive for excellence and will continue to improve our services based on your feedback.Best Regards,

4/10 Poor

Jason

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property was being renovated at the time which is not always the case and may account for a couple of our issues. Our main issue with the room was the lights not working in the bathroom and no hot water for 2 of the 3 days.
Stayed 3 nights in Mar 2024
Response from em on Mar 27, 2024
Dear Guest,Thank you for taking the time to leave a review about your recent stay. We apologize for any inconvenience caused by the renovation work and the issue with the room lighting. We appreciate your understanding that the renovation is not a regular occurrence and we are working to improve our facilities for our guests.We have taken note of the issue with the lights and we are working to resolve it promptly. We value your feedback as it helps us to improve our services and ensure a comfortable stay for our guests.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you better in the future.Best Regards,

6/10 Okay

Alyson

Travelled with partner
The hotel was being renovated when we were there so it very loud. Room keys would often not work for the room or fitness center. The painter got paint dots from a little smaller than a dime to smaller spots all over the hood and windshield of our car. Staff was kind and helpful.
Stayed 6 nights in Mar 2024
Response from em on Mar 27, 2024
Dear Guest,We are truly sorry to hear about the inconveniences you experienced during your stay at our hotel. We understand that the renovation noise and issues with the room keys must have been frustrating. We also apologize for the paint dots issue.We are currently working on these issues to ensure they do not occur in the future. We appreciate your patience and understanding during our renovation period. We are confident that these improvements will make our hotel even more comfortable and enjoyable for our guests.We hope you will give us another chance to serve you better in the future.Best Regards,

4/10 Poor

Milu

Stayed 2 nights in Mar 2024
Response from em on Apr 13, 2024
Dear Guest,We are sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to understand your concerns better. Could you please provide more details about the issues you faced? We value your feedback and strive to improve our services based on it.Best regards,

2/10 Terrible

Miari

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from em on Mar 24, 2024
Dear Guest,We re truly sorry to hear about your less than satisfactory experience. We value your feedback. Could you please provide more details about the issues you faced? We are committed to improving our services and your feedback is invaluable to us.Best Regards,

10/10 Excellent

Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Tl on Mar 22, 2024
Dear Guest,Thank you for leaving a 5-star review. We appreciate your feedback and are glad to hear you had a positive experience.Best Regards,

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe here, and I was actually concerned because the traffic was so loud outside but the room was actually really quiet even though I was right by the street. It’s definitely a bare basics type of hotel inside the room, but it was really clean and the room I was in had been very recently renovated. I didn’t use the pool or get breakfast, but it looked really nice and the people hanging out by the pool were not loud or disturbing.
Stayed 1 night in Mar 2024
Response from em on Mar 22, 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We are delighted to hear that you felt safe and found our rooms quiet despite the traffic outside.We take pride in maintaining the cleanliness of our rooms and are glad to know that you appreciated the recent renovations. We strive to provide a comfortable and serene environment for all our guests.We regret that you didn't have the chance to use our pool or breakfast service. We hope that during your next stay, you'll have the opportunity to enjoy these amenities.Thank you once again for your feedback. We look forward to welcoming you back soon.Best Regards,

8/10 Good

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, reasonable price
Stayed 2 nights in Mar 2024
Response from em on Mar 18, 2024
Dear Guest,Thank you for your review. I'm glad to hear that you found our location convenient and our pricing reasonable. We strive to provide the best service to our guests and your feedback is greatly appreciated.Best Regards,

2/10 Terrible

VANESSA

Stayed 3 nights in Mar 2024
Response from em on Apr 8, 2024
Dear Guest,We are sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would like to understand more about what happened. Could you please provide more details about your concerns? We are committed to improving our services and your feedback is valuable to us.Best Regards,

10/10 Excellent

Dayanira

Stayed 2 nights in Mar 2024
Response from em on Mar 31, 2024
Thank you for your positive review. We are thrilled to hear that you had a great experience. Your satisfaction is our priority and we are always striving to improve our services.Best Regards,

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we were given our room key, and when we went to our room, there was someone staying in it. We were given a new room and then we were enclosed in the room with plastic and had to be cut out to exit the room as they were painting the exterior. The actual room was clean but very small. The waffles at breakfast were the best part of the stay. 🙄
Stayed 5 nights in Feb 2024
Response from em on Mar 7, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us, and We are truly sorry to hear about the inconveniences you experienced during your stay.We strive to provide our guests with a comfortable and enjoyable experience, and it seems we fell short in your case. Please accept our sincerest apologies for the mix-up with your room and the inconvenience caused by the painting work. We are taking your comments into account as we work to improve our services.We are glad to hear that you found your room to be clean and enjoyed the waffles at breakfast. We hope that despite the issues, you were able to have a pleasant stay.Once again, we apologize for the inconveniences and hope that you will give us another chance to serve you better in the future.Best regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from em on Mar 7, 2024
Dear Guest,Thank you for your positive review. We appreciate your feedback and are glad to hear that you had a good experience. We hope to see you again soon.Best regards,

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice place, rooms recently rennovated. Staff are friendly and helpful. Hot breakfast was tasty. They are doing renos right now, so not quiet and lots of things going on, but im sure it will be nice when they are done.
Stayed 1 night in Mar 2024
Response from em on Mar 2, 2024
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay, our renovated rooms, friendly staff, and tasty breakfast. We apologize for any inconvenience caused by the ongoing renovations. We're continually working to improve our facilities and services for our valued guests like you.We hope to welcome you back to our hotel in the future, hopefully when the renovations are complete for a more peaceful experience.Best regards,

8/10 Good

Takeesha, Kennesaw

Travelled with family and small children
Liked: Cleanliness, staff & service
The property was clean and the WIFI was good. I had to work 1/2 days during my stay and had no issues with connecting. The assist manager was nice enough to allow me to check out at 12pm, as I was working and didn't get off until 12.
Stayed 4 nights in Feb 2024
Response from em on Feb 28, 2024
Dear Guest,Thank you for taking the time to leave a review about your stay at our property. We are delighted to hear that you found the property clean and the WIFI connection satisfactory for your work needs. We understand the importance of a reliable internet connection, especially for our guests who need to work during their stay.We are also glad to know that our assistant manager was able to accommodate your late check-out request. We always strive to be as flexible as possible to meet our guests' needs.We hope to have the opportunity to welcome you back in the future.Best regards

8/10 Good

Oslyn

Stayed 1 night in Feb 2024
Response from em on Feb 28, 2024
Thank you for take your time and share your experiences with us. Have a god day

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Tl on Mar 22, 2024
Dear guest,Thank you for leaving a 5-star review. We appreciate your feedback and are glad to hear that you had a positive experience.Best regards,

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk member was friendly and knowledgeable. Facility has parts under renovation but we received a freshly renovated room. Clean, comfortable, w fridge and microwave. Tons of places to eat within a minutes walk. Pool, fitness room, breakfast. Would return
Stayed 1 night in Feb 2024
Response from em on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your experience at our facility. We are thrilled to hear that you found our front desk staff friendly and knowledgeable, and that you enjoyed your freshly renovated room. We strive to provide a clean and comfortable environment for all our guests, and we're glad to hear we met your expectations.We're also pleased to know that you appreciated our convenient location with numerous dining options nearby, as well as our amenities such as the pool, fitness room, and breakfast.Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Best regards,

6/10 Okay

Carlos

I like that is close to everything.
Stayed 3 nights in Feb 2024
Response from em on Feb 22, 2024
Dear Guest,Thank you for your feedback. We are glad to hear that you enjoyed the convenience of our location. We strive to provide our guests with the best experience possible and your comments help us do just that.Best regards,

6/10 Okay

Tania

Travelled with partner
Es un hotel pequeño , estaba limpio y está bien localizado.
Stayed 3 nights in Feb 2024
Response from em on Feb 19, 2024
Dear Guest,Thank you for taking the time to leave a review. We are glad to hear that you found our hotel clean and well-located. We strive to provide our guests with the best experience possible and your feedback is invaluable in helping us achieve that. We hope to welcome you back soon.Best regards,

10/10 Excellent

Joanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is being renovated. The room we had was very nice. It is by SeaWorld and the large ferrus wheel. The fitness center has a lot if equipment in iti butt 2 of the machines werent working and no sign to tell you that. Had lots of free weights. Desk checkin went great and the girl working was very nice.
Stayed 1 night in Feb 2024
Response from em on Feb 19, 2024
Thank you for taking the time to share your experience at our property We are pleased to hear that you enjoyed your room and our location near SeaWorld and the large ferris wheel.I apologize for the inconvenience you experienced with the fitness center. We are currently in the process of renovating our property, which includes updating and repairing our fitness equipment. I appreciate your patience and understanding during this time.We are glad to hear that your check-in process went smoothly and our staff was able to assist you effectively. We strive to provide excellent service and your feedback helps us improve.Thank you again for your review. We hope to welcome you back soon.Best Regards,

8/10 Good

Jermaine E

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location for price. Good food options in walking distance
Stayed 2 nights in Feb 2024
Response from em on Feb 19, 2024
Dear Guest,Thank you for taking the time to leave a review. We are glad to hear that you found our location convenient and enjoyed the nearby food options. We strive to provide the best value for our guests and your feedback is greatly appreciated.Best regards,

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property & staff were very accommodating! Conveniently located for our trip to Icon Park
Stayed 1 night in Feb 2024
Response from em on Feb 16, 2024
Dear Guest,Thank you for taking the time to leave such a positive review. We are thrilled to hear that you found our property and staff accommodating and our location convenient for your trip to Icon Park. We strive to provide our guests with the best experience possible and your feedback is greatly appreciated. We hope to welcome you back in the future.Best regards

4/10 Poor

Lucia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Por empezar contratamos vista a la picina y nos situaton literalmente frente al ascensor, lo que lo hacia ruidoso, y oscuro ademas. El desayuno no fue muy bueno, la alfombra de la habitacion estaba sucia y pegajosa en varios sectores. Lo unico bueno es la ubicacion, pero no volveria.
Stayed 2 nights in Jan 2024
Response from em on Feb 15, 2024
We are truly sorry to hear about your recent experience at our establishment. We apologize for the inconvenience caused by the room location and the noise from the elevator. We strive to provide a comfortable and pleasant environment for all our guests and it seems we fell short during your stay.We are also sorry to hear about the cleanliness of the carpet in your room. We take cleanliness very seriously and We assure you that your feedback has been forwarded to our housekeeping team for immediate action.Regarding the breakfast, we appreciate your feedback as it helps us improve our services. We are continuously working on providing a variety of quality options for our guests.While We understand that your experience was less than satisfactory, We are glad to hear that you found our location convenient. We hope to have another opportunity to serve you better in the future.Best regards

6/10 Okay

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
heating for the room was inconsistent..unit would heat for a little while then the ac would come on full blast. although they discounted one night by 50.00 was still cold in room. Reported same, but only got 2 blankets to resolve our problem.
Stayed 2 nights in Feb 2024
Response from EM on Feb 15, 2024
We are truly sorry to hear about the inconvenience you experienced with the heating system during your stay. Your comfort is our top priority and we regret that we fell short in providing you with a comfortable room temperature.While we did provide a discount and extra blankets as a temporary solution, we understand that this did not fully address the issue. We assure you that your feedback has been noted and will be used to improve our services.Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Best regards

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options could be better
Stayed 4 nights in Feb 2024
Response from em on Feb 15, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear that our breakfast options did not meet your expectations. We strive to provide a variety of choices for our guests and your feedback is invaluable in helping us improve. We hope to have the opportunity to serve you better in the future.Best regards,

10/10 Excellent

Alexsandro

Liked: Staff & service
Muito bom
Stayed 2 nights in Jan 2024
Response from EM on Feb 15, 2024
Dear Guest,Thank you for your review and for your kind words. We are thrilled to hear that you had a great experience.Best regards,

10/10 Excellent

Mihir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 1 night in Feb 2024
Response from em on Feb 7, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you appreciated our newly renovated facilities. We strive to provide a comfortable and enjoyable experience for all of our guests, and your comments are invaluable in helping us to achieve this goal.We hope to have the opportunity to welcome you back in the future.Best regards

4/10 Poor

Gregorio A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy..very noisy. under construction.
Stayed 6 nights in Jan 2024
Response from em on Feb 4, 2024
Dear Guest,We are truly sorry to hear about your recent experience. We understand that the construction noise has caused inconvenience during your stay. We are working hard to improve our facilities and unfortunately, this involves some construction work. We appreciate your patience and understanding during this time.We hope to have the opportunity to welcome you back once our improvements are complete, and we're confident your next experience will be much more enjoyable.Best Regards

10/10 Excellent

Dennys

Staff service was great
Stayed 3 nights in Jan 2024
Response from em on Feb 4, 2024
Dear Guest,Thank you for taking the time to leave a review about your experience with us. We are thrilled to hear that you found our staff service great. Our team strives to provide excellent service and your feedback serves as a great encouragement to all of us.We hope to have the opportunity to serve you again in the future.Best Regards,

6/10 Okay

Sheila

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from em on Feb 5, 2024
Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our location convenient and our rooms clean and pleasant. Your kind words are greatly appreciated and serve as encouragement to our team who strive to provide memorable guest experiences.We look forward to welcoming you back in the near future.Best Regards,

6/10 Okay

addam

Travelled with group
Liked: Cleanliness, staff & service
It was good for us to spend the night. Bathroom not updated and room smelt a bit musty. Great location and great price
Stayed 1 night in Jan 2024
Response from em on Feb 2, 2024
Thank you for taking the time to share your feedback. I'm glad to hear that you found our location convenient and our pricing reasonable. I apologize if the condition of the bathroom and the room's scent did not meet your expectations. We value your feedback as it helps us to improve our services. We hope to have the opportunity to serve you better in the future.Best regards

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning lady started cleaning our room while we were loading our car Fortunately we got back to the room before she took our things We hadn’t checked out yet and they didn’t have a do not disturb sign
Stayed 1 night in Jan 2024
Response from EM on Feb 1, 2024
Thank you for taking the time to share your feedback with us. and We are truly sorry to hear about the unfortunate incident that occurred during your stay.We understand how distressing it can be to have your room cleaned before you have officially checked out. It is not our standard practice, and we deeply regret any inconvenience this may have caused you. We assure you that we take your feedback seriously and will address this issue with our housekeeping staff to ensure such incidents do not reoccur in the future.We are committed to providing our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations this time. We hope that you will give us another opportunity to serve you better in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding.Best regards

10/10 Excellent

Jailson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very organized and clean
Stayed 1 night in Jan 2024
Response from em on Feb 1, 2024
Thank you for taking the time to share your feedback. We are thrilled to hear that you found our hotel to be very clean and organized. It is our utmost priority to provide our guests with a comfortable and clean environment, and we are glad to know that we were able to meet your expectations.Your positive comments are a great motivation for our team to continue providing excellent service. We are committed to constantly improving and enhancing our facilities and services to ensure a better experience for our guests in the future.Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel in the near future.Best regards,

8/10 Good

marcelo

Stayed 1 night in Jan 2024
Response from Tl on Mar 22, 2024
Dear guest,Thank you for leaving a 4 star review. We appreciate your feedback and are glad to hear that you enjoyed your experience. We strive to continuously improve our services and your feedback is invaluable in this process.Best Regards,

10/10 Excellent

Pierre

Stayed 1 night in Jan 2024
Response from Tl on Mar 22, 2024
Dear guest,Thank you for leaving a 5-star review. We appreciate your feedback and are glad to hear that you had a positive experience.Best regards,

4/10 Poor

mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EM on Jan 29, 2024
Dear Mark We wants to extend our sincerest apologies for the experience you had at our hotel. We deeply regret that your stay did not meet your expectations and that you encountered several inconveniences during your visit.We understand that the cleanliness and maintenance of our facilities are of utmost importance and we are truly sorry to hear that we fell short in these areas. We have taken your feedback seriously and will address these issues with our team to ensure improvements are made.We want to clarify that we are currently transitioning to a new brand and undergoing renovations to enhance our facilities and services.We are committed to providing our guests with a superior experience and we hope that you will give us another opportunity to serve you better in the future. We assure you that we will do our best to ensure your next stay is a pleasant one.Once again, we apologize for the inconvenience caused and thank you for your valuable feedback.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
You get what you pay for. It was clean and didn’t feel extremely unsafe and it was in an area with several other hotels and restaurants. The rooms are outdated and kind of shabby but adequate
Stayed 2 nights in Jan 2024
Response from em on Jan 29, 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel clean and our location convenient.We understand your concerns about the outdated rooms and we apologize if this aspect did not meet your expectations. We are continuously working on improving our facilities and services and your feedback is invaluable in this process.We appreciate your honesty and we will take your comments into consideration as we strive to provide a better experience for our guests in the future.Once again, thank you for your review and we hope to have the opportunity to serve you better in the future.Best regards,

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast comfy bed and pillows
Stayed 1 night in Jan 2024
Response from EM on Jan 29, 2024
Dear Guest,We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated and we are thrilled that we could contribute to making your stay a memorable one.Our team strives to provide exceptional service and it's always rewarding to hear when we've succeeded. We will certainly pass on your kind words to our staff.We look forward to welcoming you back in the near future.Best Regards

2/10 Terrible

Ming Chang

Disliked: Cleanliness, property conditions & facilities
Location is good, but management and facility is not good enough to rate!
Stayed 2 nights in Jan 2024
Response from em on Jan 25, 2024
Dear Mr. Chang,Thank you for taking the time to share your feedback. We are sorry to hear that you were not satisfied with our management and facilities. We strive to provide the best service and facilities to our guests and your feedback is valuable in helping us improve.We are glad to hear that you found our location to be good. We are constantly working on improving our services and facilities and we hope that you will give us another chance to serve you better in the future.Best Regards

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from em on Jan 25, 2024
Thank you for that Amazing Dear Guest,We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated and we are thrilled that we could contribute to making your stay a memorable one.Our team strives to provide exceptional service and it's always rewarding to hear when we've succeeded. We will certainly pass on your kind words to our staff.We look forward to welcoming you back in the near future.Best Regards