Lobby

Reviews of Hyatt Regency John Wayne Airport Newport Beach

4 out of 5
Hyatt Regency John Wayne Airport Newport Beach
4545 Macarthur Blvd, Newport Beach, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1007 reviews" "
Rating 8 - Good. 176 out of 1007 reviews" "
Rating 6 - Okay. 72 out of 1007 reviews" "
Rating 4 - Poor. 38 out of 1007 reviews" "
Rating 2 - Terrible. 40 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the housekeeping forgot to change the bedding when requested due to a spill on the sheets. Had to call them at 9 pm to change them. Was a bit awkward but the women were very gracious and professional. Next morning no service and had to request coffee, cups and sugar to be refilled. Am giving 5 stars even though. Morning breakfast was very good with excellent service.
Stayed 4 nights in Mar 2024
Response from Ana on Mar 26, 2024
Dear Rena,Thank you for your feedback. It was a pleasure to host you during your visit to Newport Beach. We are sorry to hear that your initial housekeeping request was not fulfilled. We're glad to hear you enjoyed your breakfast and the service provided by our team. We hope to improve your experience the next time you visit!

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice and the room was super clean. But there is nothing around the hotel within walking distance and limited availability of Uber/Lyft cars at night; we had to wait for one for 20 minutes after dinner around 8 pm just for a 10-minute ride back to the hotel.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 19, 2024
Hello Akiko,I am pleased that you enjoyed the hotel and the guest room while staying with us at Hyatt Regency John Wayne Airport-Newport Beach. Thank you for providing this feedback! We hope that we can welcome you back for another stay. Best regards,

6/10 Okay

Johnny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Betsy on Mar 19, 2024
Dear Johnny,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Jan 2024
Response from Tieysha on Mar 16, 2024
Hello Jacqueline,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you found our hotel to be lovely. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice
Stayed 1 night in Mar 2024
Response from Melinda on Mar 13, 2024
Dear Robin,Thank you for taking the time to review our property. We are so glad to hear you found our property nice. We hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm, regards,Melinda

10/10 Excellent

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated hotel within walking distance of airport. Lobby was open and relaxing.
Stayed 1 night in Mar 2024
Response from Christi on Mar 11, 2024
Hello Warren, thank you for taking the time to share feedback on your recent stay at Hyatt Regency John Wayne Airport- Newport. I am glad to hear this was convenient for you and that the lobby was relaxing. We look forward to welcoming you back again soon. Best Regards, Christi

8/10 Good

justin

Stayed 3 nights in Feb 2024
Response from Michaela on Feb 27, 2024
Dear Justin,I want to thank you for your patronage to us here at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your stay and hope to welcome you back as our guest in the near future. I truly appreciate your time and review. Have a great day!

10/10 Excellent

Ladan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Betsy on Feb 26, 2024
Dear Ladan, Thank you for the 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Deyu

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Deyu,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Excellent

Ikue, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Tieysha on Feb 18, 2024
Hello Ikue,Thank you for your 5 out of 5 rating. We hope you had a wonderful and memorable stay. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

10/10 Excellent

farah

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear farah,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

6/10 Okay

DIANNE, MARYSVILLE

Travelled with partner
Liked: Cleanliness, staff & service
I didn't like the toilets in the room. They are too low. Didn't like the barndoor on the bathroom, don't close tight. The restaurant seats were too low for the tables.
Stayed 1 night in Jan 2024
Response from Jamie on Jan 30, 2024
Dear Dianne,Thank you for taking the time to review our Hyatt Regency John Wayne Airport Newport Beach. We apologize for any inconvenience caused by the features in our rooms, and on-property dining. Your comments are valuable to us, and we will share this with our team as we strive to improve our guest experience. We appreciate your feedback and hope to welcome you back as our guest for a more enjoyable stay in the future.Warm regards,Jamie

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jamie on Jan 20, 2024
Dear Daniel,Thank you for your wonderful 5-star rating for our Hyatt Regency John Wayne Airport Newport Beach! We're glad that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!

6/10 Okay

Simon

Liked: Staff & service, amenities
Disliked: Cleanliness
Room was subpar clean and when asked to be in a room not facing the airport, I was place in the room facing the airport. Rooms are much smaller than shown in the photo.
Stayed 3 nights in Jan 2024
Response from Rebecca on Jan 15, 2024
Greetings Simon,Thank you for your feedback and your recent stay. We are sorry for your experience with your recent stay. We are sorry for the condition of the room and that your room request wasn't honored. We will share all feedback with our management team. Have a good day.Warm regards,Rebecca

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. N8ce , clean place
Stayed 1 night in Oct 2023
Response from Michaela on Jan 9, 2024
Hi Melina.Thank you for being our Guest at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your time with us and truly thank you for your time and review. I hope to have you back as our Guest in the near future. Have a great day!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. Staff is very welcoming, parking is easy. Beds are comfy. Room is clean with daily housekeeping. Small fridge in room for drinks. They do have a mini Starbucks on the property which is nice along with a bar and a restaurant. Restaurant is a bit pricey but food was good and the servers were very nice. Benihanas is within walking distance and other spots are also near by but I do recommend you go in car. Airport is right across the street and you can hear them but I wouldn’t say it’s too busy. I think they stop flying around 9ish or 10pm. I would stay here again
Stayed 3 nights in Jan 2024
Response from Laura on Jan 8, 2024
Dear Gloria,Thank you for sharing your experience with us. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janet on Dec 21, 2023
Dear Samantha,Thank you for the great rating you gave our Hyatt Regency John Wayne Airport-Newport! We are pleased to see we met your expectations in every aspect. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Melinda on Dec 18, 2023
Dear Heather,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michaela on Dec 12, 2023
Hello Rhoda! I personally want to thank you for your positive review of your recent stay with us here at Hyatt Regency John Wayne Airport Newport Beach. I am pleased your time with us was a success. I hope to welcome you back again soon!

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca on Dec 7, 2023
Greetings Janet,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

10/10 Excellent

Therese

Liked: Amenities
Excellent service
Stayed 2 nights in Nov 2023
Response from Betsy on Nov 25, 2023
Dear Therese,Thank you for the 5/5 rating and feedback. We are so glad you had an excellent visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide excellent service. We look forward to welcoming you as our guest again soon.Warm regards,

10/10 Excellent

Mark, Houston

Stayed 3 nights in Nov 2023
Response from Melinda on Dec 13, 2023
Dear Mark,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Hua Gui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melinda on Nov 15, 2023
Dear Hua Gui,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick booking, easy check on, decent rate, nice room. Especially loved the small balcony w sliding glass door that provided lots of breeze and airflow, helped me sleep well at night. Only drawback is the sound of the planes beginning early in the morning but I did chose this hotel for its proximity to the airport so I can’t dock them for that. The champagne at check in was a nice touch too. Key card security doors and elevators and walking distance to coffee shop and lunch options.
Stayed 1 night in Nov 2023
Response from Candace on Nov 13, 2023
Dear Vanessa, I want to thank you for being a guest of our hotel and glad to hear that you enjoyed your stay. We are happy to hear that you enjoyed your room & the balcony. Thank you for taking the time to share your experience and we hope to welcome you back at Hyatt Regency John Wayne Airport-Newport Beach.Warm regards,Candace

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Candace on Nov 12, 2023
Dear Anonymous,Many thanks for choosing Hyatt Regency John Wayne Airport Newport Beach. We look forward to welcoming you again in the future!Warm regards,Candace

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Spend your money elsewhere!!
If you like soft beds, this is the place for you. If you like smelly sheets, this is the place for you! If you like to see hair that isn’t yours in the shower, this is the place for you! And if you like to be woken up at 2am by a beeping malfunctioning mini fridge, thus is the place for you. They won’t ask you, “how was your stay?” because they don’t care.
Stayed 1 night in Oct 2023
Response from Betsy on Oct 31, 2023
Hello Lori,Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience due to room condition and service you experienced. This does not meet our standards. We would love the opportunity to address your concerns directly. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards,

4/10 Poor

Keilee

Stayed 1 night in Oct 2023
Response from Jamison on Nov 1, 2023
Hello Keilee, Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. Please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram) so we can discuss this review with you further. We hope to welcome you back at Hyatt Regency John Wayne Airport - Newport Beach for an improved stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Awesome! Awesome! AWESOME!
Stayed 1 night in Oct 2023
Response from Larissa on Oct 26, 2023
Hello Dana! Thank you for taking the time to review your recent stay at our property. We are glad to know that your stay was enjoyable. We hope to have the chance to welcome you again in the near future.All the best,

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and professional. Room service experience was excellent. The room was clean and well appointed.
Stayed 3 nights in Oct 2023
Response from Veronica on Oct 24, 2023
Hello Carolyn! Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at Hyatt Regency John Wayne Airport Newport Beach! We love hearing that the staff was extremely helpful and professional as we strive to provide our guests with great customer service! We do hope to have the pleasure of welcoming you back, so please feel free to contact us should you need any assistance.

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall my stay was good. The property was nice overall. The only area of concern was the cleanliness of the room. The floor still had stains on it.
Stayed 2 nights in Oct 2023
Response from Jon on Oct 10, 2023
Good Day Toni,Thank you for taking the time to review your past stay with us at the Hyatt Regency John Wayne Airport Newport Beach. It was great to see the 4 out of 5 rating and that you enjoyed your stay. We do apologize for any issue with the cleanliness of the room floor. All reviews are communicated to hotel management directly. We do this so they are aware of your experience and to help better our location. We appreciate you choosing to stay with us and hope to welcome you back again in the near future.I hope you have a great day!Cheers,

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel stay! We needed a room last minute and were able to reserve same day as check in. Please install Tesla superchargers. Thanks!
Stayed 1 night in Oct 2023

10/10 Excellent

Christine, Indio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in. Friendly staff
Stayed 1 night in Oct 2023
Response from Jon on Oct 9, 2023
Good Day Christine,Thank you for taking the time to review your past stay with us at the Hyatt Regency John Wayne Airport Newport Beach. It was great to see the 5 out of 5 rating and that you enjoyed the friendly staff and easy check in. All comments are communicated to hotel management. We do this so they are aware of your experience and to help better our location. We appreciate you choosing to stay with us and hope to welcome you back again in the near future.I hope you have a great day! Cheers,

10/10 Excellent

Shantell, Atlanta

Stayed 1 night in Oct 2023
Response from Veronica on Oct 31, 2023
Hello Shantell!Thank you for the amazing 5-star rating! We thank you for choosing Hyatt Regency John Wayne Airport Newport Beach for your stay and for being our guest! We hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tonia on Oct 2, 2023
Paul,Thank you for choosing our property! We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the near future.

10/10 Excellent

Chiye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked me in was so friendly and welcoming, the room was very comfortable and clean. We had a wonderful stay!
Stayed 1 night in Sep 2023
Response from Tonia on Oct 2, 2023
Chiye,Thank you for providing feedback on your recent experience at Hyatt Regency John Wayne Airport - Newport Beach. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Laura on Oct 24, 2023
Dear Daniel, Thank you so much for your patronage and for the 5-star rating. I am so happy to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far exceeded expectations of an airport hotel. Nice gym and super clean. All staff were truly happy and friendly.
Stayed 1 night in Sep 2023
Response from Laura on Sep 27, 2023
Dear Jessica,Thank you so much for the 5-star rating. I am so happy to hear that we exceeded your expectations. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you back soon. Best regards,

8/10 Good

Yukie

Liked: Cleanliness, staff & service
TV worked only for a short time. A repair came on the next day, but it stopped working again. Other than that, the stay was great!
Stayed 2 nights in Sep 2023
Response from Jon on Sep 24, 2023
Good Day Yukie,Thank you for taking the time to review your past stay with us at the Hyatt Regency John Wayne Airport Newport Beach. It was great to see the 4 out of 5 rating and that you enjoyed your stay. We do apologize for the issue with the tv not working correctly in the room. We communicate all reviews and comments to hotel management directly. We do this so they are aware of the great service you had and to help better our location. We appreciate you choosing to stay with us and hope to welcome you back again in the near future.I hope you have a great day!Cheers,

10/10 Excellent

Janley, Daly city

Stayed 1 night in Sep 2023
Response from Veronica on Oct 18, 2023
Hello Janley!Thank you for choosing Hyatt Regency John Wayne Airport Newport Beach for your stay, and for the amazing 5-star review! We are happy to hear that you enjoyed your stay with us. We do hope to have the pleasure of welcoming you back in the future, so please let us know if we can be of any assistance.

10/10 Excellent

Leeann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, nice rooms, really polite great staff in every area of the hotel. Great value.
Stayed 6 nights in Sep 2023
Response from Michaela on Sep 21, 2023
Hi Leeann! Thank you for being our Guest at Hyatt Regency John Wayne Airport Newport Beach. I am happy to hear you enjoyed your guest room and our polite staff throughout our location. I do hope to welcome you back soon. Have a great day!

6/10 Okay

Daniel

Business traveller
Stayed 1 night in Sep 2023
Response from Melinda on Sep 19, 2023
Dear Daniel,Thank you for taking the time to review our property. We hope to have the opportunity to welcome you back soon!Warm regards,

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Melinda on Sep 20, 2023
Dear Brian,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,

10/10 Excellent

Jim

Stayed 1 night in Sep 2023
Response from Veronica on Oct 12, 2023
Hello Jim! Thank you for the great 5-star rating! We are happy that you chose Hyatt Regency John Wayne Airport Newport Beach for your stay, and that you enjoyed your stay with us. We do hope to have the pleasure of welcoming you back again in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Patricia

Liked: Cleanliness
Fast easy checking with flexible checkout time
Stayed 1 night in Sep 2023
Response from Donna on Sep 17, 2023
Greetings Patricia, Thank you for staying with us! We appreciate your feedback. We are happy we impressed you with our service, well-appointed rooms, cleanliness, amenities, and location. We strive to make each stay as pleasant and comfortable as possible. Thank you for staying with us. We are glad you enjoyed your stay, and hope to see you again soon!Kind Regards, Donna

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Veronica on Oct 11, 2023
Hello John! Thank you for the great 5-star rating! We are happy to hear that you enjoyed your stay with us! We do hope to have the pleasure of welcoming you back, so please feel free to contact us should you need any assistance.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Was worried about noise since it's next to the Airport but we didn't hear anything and we slept great!!
Stayed 1 night in Sep 2023
Response from Tonia on Sep 14, 2023
Eric,Thank you so much for choosing Hyatt Regency John Wayne Airport!We are elated that you had an enjoyable stay and that you were able to have a great night's sleep.Looking forward to having you back again.

4/10 Poor

Jocelyn

Response from Veronica on Oct 19, 2023
Hello Jocelyn! Thank you for sharing your feedback. I am sorry that this stay was not up to par. We would like to speak with you to get some details of your experience and ask that you please contact us on social media via Facebook or Twitter. You may also contact us on the World of Hyatt chat. We look forward to assisting you further.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ana on Sep 12, 2023
Greetings Daniel,We appreciate your rating! We hope to see you again soon!

4/10 Poor

Don

Stayed 1 night in Sep 2023
Response from Tonya on Oct 3, 2023
Hello Don,Thank you for taking the time to leave us some feedback. We regret to hear that your stay was less than perfect. It is our goal to provide our guests with an exceptional experience and we apologize that was not the case. We would like to gather further feedback and address any concerns you may have. Please feel free to contact us on our chat or social channels. We hope to host you again for a better experience. Kind regards,Tonya

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but please pay attention to the maintenance of your exercise equipment
Stayed 2 nights in Sep 2023
Response from Jon on Sep 10, 2023
Good Day Christopher,Thank you for taking the time to review your past stay with us at the Hyatt Regency John Wayne Airport Newport Beach. It was great to see the 10 out of 10 rating and that you enjoyed the hotel. We take all feedback seriously and communicate the comments to hotel management directly. We do this so they are aware of your comments about the exercise equipment and to help better our location. We appreciate you choosing to stay with us and hope to welcome you back again in the near future. I hope you have a great day!Cheers,