Standard Room, 2 Queen Beds, Non Smoking
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Reviews of SureStay Hotel by Best Western Buena Park Anaheim

2.5 out of 5
SureStay Hotel by Best Western Buena Park Anaheim
Buena Park, CA

Reviews

6.0
Rating 10 - Excellent. 203 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 248 out of 1001 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

To Nga

Hair dryer is not working, Doesn’t change or making bed, smell of cigarettes, poor breakfast, poor bed mattress
Stayed 3 nights in Apr 2024

4/10 Poor

Patricia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly, dirty room, broken box spring. Dirty, broken pool and hot tub. Crappy breakfast, had to chase down cleaning staff for fresh towels. And noisy construction on the property.
Stayed 5 nights in Apr 2024
Response from Danisha on Apr 13, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 Poor

Nuruddinali

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Management on Mar 30, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I dislike that they where doing renovations and there was limited parking. I had to park in front of the dumpster. The king size bed was lopsided the one side of the box spring wasn't on the rail. There was a green plastic on the box spring looks like they where treated for bed bugs. I was so disappointed. It was my Fiance first time in Cali
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

10/10 Excellent

Gemma

Travelled with partner
Liked: Staff & service
I liked the easy check-in and spacious room.
Stayed 1 night in Mar 2024
Response from Danisha on Mar 23, 2024
Thank you! Hope to see you soon!

2/10 Terrible

Joalin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tesla supercharge station inside The source parking structure. Best part is Porto's is 3 minutes drive from this place. They took all towels from your room early in the morning and necer replenished if you don't ask for it. The towels are poor quality and dirty just like floor rugs. No pillow cases for most of the pillows. Newly remodelled shower room is gleaming. I'll not return.
Stayed 3 nights in Mar 2024
Response from Danisha Patel on Mar 23, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

10/10 Excellent

gyuri

Stayed 1 night in Mar 2024
Response from Management on Mar 22, 2024
Thank you so much for being our guest. We are happy to host you again.

6/10 Okay

Saudhi

Travelled with group
There was an iron board in the room but no iron, need another trash can just one in the whole room. Coffee was only one pack of decaf and one regular if both guest wanted regular coffee one will have to take decaf because that is what was left. They should place two packs of coffee and two of decaf so both guest can take the one they favor the must.
Stayed 3 nights in Mar 2024
Response from Management on Mar 22, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Alfonso

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We were accommodated by elevator. The bathroom ceiling had mold. There was construction being done to parking lot. No covers on boxspring mattress.
Stayed 5 nights in Mar 2024
Response from Management on Mar 22, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Rooms were fine and staff was great. The construction was a bit of inconvenience but the people stomping around made it almost unbearable.
Stayed 3 nights in Mar 2024
Response from Management on Mar 17, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Kenneth

I’ve been waiting for my $100 deposit to be refunded back to my bank account it’s been on hold since March 7th it’s March 16th that’s unacceptable it’s too long
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Danisha on Mar 16, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jingyi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights. There's construction going on. We were woke up 6 in the morning. There's hair everywhere. The service was terrible.
Stayed 3 nights in Mar 2024
Response from Danisha on Mar 15, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Kennedy

Disliked: Staff & service, property conditions & facilities
Everything was fine until checkout. The gentleman at the front desk said I owed $48 but I was a prepay and the gentleman who checked us in never stated we’d have additional fees. In addition, I left my kindle in the room, called and they said they didn’t have it even tho I can track it and it’s still in the hotel.
Stayed 1 night in Mar 2024
Response from Danisha on Mar 15, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We have located the Kindle and spoke to on how to retrieve your belonging.

2/10 Terrible

Dolores

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was a place for prostitution and sketchy individuals. My family and I did not feel safe or comfortable during our stay. Also the breakfast meal was unacceptable.
Stayed 2 nights in Mar 2024
Response from Danisha on Mar 15, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Sarai

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had very little furniture which made it very hard for us to avoid putting things on the dirty floor.
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carolyn

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn’t breakfast like they announced, nothing hot; no waffles to do. The time is just 2 hours and the space is for around 10 people max at the same time. In 30 there’s no breakfast and the just wait until there’s nothing and don’t restocks for other guests. Overall is clean and nice to stay; we’ve stay at the suite 2 bedrooms connected.
Stayed 2 nights in Feb 2024
Response from Management on Feb 23, 2024
We apologize for the inconvenience and promise to do better in the future.

10/10 Excellent

Diana

Stayed 1 night in Feb 2024
Response from Management on Mar 22, 2024
Thank you so much for being our guest. We are very happy to be host you again.

2/10 Terrible

Yadira

Travelled with family
I booked 2 rooms, rooms were not clean. One is the bathrooms had a used towel hanging. Sheets smelled like they were not changed. All the water will Come out when showering. Terrible
Stayed 1 night in Feb 2024
Response from Management on Feb 10, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Sofia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TRAVELED FROM THE BAY AREA TO THIS HOTEL!!!!!!!! DONT RECOMMEND..... Traveled with two kids, definitely don't recommend. No microwave in the room, had to go to lobby which was super inconvenient at night for my babies bottle. Did not want to refund either. I put the sign outside for the ladies to clean, they for a fact DID NOT CLEAN. Took the room towels & never returned them. Got charged a $100 fee which I was not aware of. People outside of the room door harassed me and were always slamming their door & talking loudly at 2am. TERRIBLE TAKE YOUR MONEY ELSEWHERE.
Stayed 3 nights in Jan 2024
Response from Danisha on Feb 9, 2024
Hi Sofia! I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
I’ve stood at this location multiple times the last two time and this current time they have given me queen size bed when I booked a king size bed! I am over stay at this location.
Stayed 2 nights in Feb 2024
Response from Management on Feb 5, 2024
We apologize for the inconvenience and promise to do better in the future.

4/10 Poor

midaya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly the rooms were ok the bed was way too soft the towels and sheets did have black stains on them not sure where that is from, the shower drain dosent drain idk if id ever stay here again parking was easy and the area was nice freeway was close target and food places were down the street id give it 5/10
Stayed 1 night in Jan 2024
Response from Management on Feb 1, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Cathy

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Arrived late but same day and wasn’t given the king room I paid for. Room not updated and in need of repairs. Did contact front desk in morning and got new room, still paint and tile flaws simple updates needed
Stayed 3 nights in Jan 2024
Response from Management on Jan 30, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Betsy

Travelled with partner
Liked: Staff & service, amenities
Our door was slightly opened when we arrived. And going in, it was hard to shut closed at first, we needed some strength to close it properly, took about 10 mins. The floor was dusty and our feet were dirty with the short time it took us to get our shoes off and to the bathroom tub to wash it off. Also the door besides our room was slightly opened ajar the whole stay, like our own when we first got in. But the service and complimentary breakfast was nice, we got offered clean towels replaced the next day without even asking. I would stay again; however, just need to bring my own indoor slippers and maybe extra sheets.
Stayed 2 nights in Jan 2024
Response from Management on Jan 28, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
&
Stayed 1 night in Jan 2024
Response from Management on Jan 28, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

shane

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Jan 2024
Response from Management on Jan 28, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Alexis

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The walls are very thin. The complementary breakfast was limited. The hooker next to our room kept us up all night. The rooms need an upgrade, no microwaves. Also the room had a faint cigarette smell. Other than that the restroom was clean.
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 Terrible

girish

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like this property at all - it had an overall feel of just DIRTY all around - the elevator, the room, the lobby/reception area, breakfast area, parking area, pool area - the staff were very nice and polite however. I could not wait to get out of there.
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 Terrible

Talia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on Jan 22, 2024
We apologize for the inconvenience and promise to do better in the future.

8/10 Good

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great Except the shower drainage was slowwww
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experien

6/10 Okay

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Main street traffic noice, complimentary breakfast very limited options . Room not clean, bed seem to been worn down.
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experien

10/10 Excellent

Robin

Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Mary

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The previous comments describing this property were atrocious! So this post is the most recent, and will give you an up-to-date account of staying at this place. What upset us the most --- AND THIS IS MOST IMPORTANT --- is the property says there is a microwave and ironing board in the room we booked! AND THAT WAS NOT THE CASE! Those two (2) items were of MAJOR importance to us! As a business, you can NOT do that! We are paying for what is proposed! When the front desk was notified, we were told there were NO microwaves in any rooms. But he said he would check on the ironing board. Never heard from him again! There seemed to be a problem with some of the basic accoutrements. In our four-day stay, one day they said they didn't have any clean wash cloths, the next day we got them. At that time we asked them for clean hand towels. They said they didn't have any clean. We got them the next day! They are no maps posted on the door to show the layout of the property (i.e. where the ice machine, laundry, etc is located). When we called the front desk for ice, he describe where it was, and he was wrong . . . it was right by the elevator on the second floor! Just say that! The beds have two sheets and a foot cover. We asked for two blankets? Their answer, "We don't have blankets." The place is remodeled and it is nice! Beautiful TV, but NO directory of the channels. Water pressure needs to be better or put in a better shower head. Has potential, but we won't be back!
Stayed 4 nights in Jan 2024
Response from Management on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

sudeep

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Bad beds
Stayed 3 nights in Dec 2023
Response from Management on Jan 11, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Stephanie

Travelled with family
Never Again
We had a family of three on this visit. They only gave us two towels, when we requested more towels the maid told us that they didn’t have any more towels available. Upon leaving I always clean up everything, including the toilets and take out all trash as one of the trash sack sat on the ground. It leaked the red soda. My son was drinking and we cleaned it up with one of their towels, so it wouldn’t stain the floor. They got red on the towel as well as black from the floors that they haven’t cleaned and I don’t know how long. They proceeded to charge me $50 for this towel on my credit card. Be aware before staying here. I think the real reason they charge me $50 is because I had a service animal and they did not like that , but legally they cannot say anything. The manager and another employee came to our door twice over our dog, when I initially checked in I told the lady and I paid a $250 fee. So not only where we harassed, we were charged every ridiculous fee for their dirty floors . Should’ve just left the on the ground. Oh and breakfast sucks!! Frozen waffles, watered down juice, and broken toaster. It’s a joke ran by a cheapskate. Should have stayed at the La Quinta as usual. SMH
Stayed 4 nights in Dec 2023
Response from Management on Jan 9, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Breanna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on Jan 9, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for your money, breakfast included but very very limited.
Stayed 2 nights in Jan 2024
Response from Management on Jan 9, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Karla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast must be improved.I had pay to other place during the week to have breakfast The toaster was unclean and the orange juice was not fresh with a rare flavour. The room maid didnt clean the waste baskets so I had to use boxes. Towels with big holes were left at the room
Stayed 6 nights in Dec 2023
Response from Management on Jan 9, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Matthew VanEtten

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Management on Jan 9, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Maria, Selma

Liked: Staff & service
At the hotel I used the coffee maker as I was making coffee as some bunch of particles in the cup. It seems they hadn't cleaned out the coffee maker for a long time. Online for details, room had a microwave. There was no microwave when we arrived. Hotel afford breakfast very simple and plan, would not recommend for a big eater.
Stayed 3 nights in Dec 2023
Response from Management on Jan 9, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Hector

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bad Breakfast
We pick hotel with breakfast option and this wasn’t breakfast. Only juice and a few pastries.
Stayed 2 nights in Dec 2023
Response from Management on Jan 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

darren

Disliked: Staff & service, amenities
Stayed 6 nights in Dec 2023
Response from Management on Dec 31, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on Dec 26, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Martin

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The light bulb above the desk was out, and the bed was sunken in the middle. This property was pretty clean.
Stayed 2 nights in Dec 2023
Response from Management on Dec 21, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

SHADAI CRISTINA ARANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 21, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Dec 21, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 21, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Edmundo

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Surprise fees! $$$
Check-in was awful and long. I paid online, yet onsite I had another credit charge: $100 deposit, $20 resort fee (in winter and the pool was cold), and $19 for I forgot for a total of $139 more. The manager did not introduce herself and was cold as the pool. My credit charge was approved but didn’t come over on her computer so she asked me to do another charge and I refused. I had to give her a cash deposit to get my key. The dark floors disguise how filthy they are. They need to get a mop on them. Getting my cash deposit back was another endeavor I won’t go into now.
Stayed 4 nights in Nov 2023
Response from Management on Dec 21, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.