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Reviews of Orange Tustin Inn

2 out of 5
Orange Tustin Inn
639 S, Tustin St., Orange, CA

Reviews

6.4
Rating 10 - Excellent. 81 out of 407 reviews" "
Rating 8 - Good. 100 out of 407 reviews" "
Rating 6 - Okay. 98 out of 407 reviews" "
Rating 4 - Poor. 62 out of 407 reviews" "
Rating 2 - Terrible. 66 out of 407 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alfredo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Smell disgusting
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Alfredo,We're sincerely sorry to hear about the unpleasant odor you encountered during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this aspect. Your feedback is invaluable, and we will address this issue immediately to ensure it does not happen again. We apologize for any inconvenience this may have caused and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bankim patel on Mar 17, 2024
thank you for staying with us

10/10 Excellent

tina J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Veronica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater didn’t work, the room temp was 51°. No blanket on bed just a bed cover, we used the 2 towels for some heat. The floor tiles creaked due to missing grout. There was no weather stripping around entry door, you could see light coming through, as well as cold air. At 8:00am when we left, front office closed, left key card thru window slot blocked with a rolled towel…if the room 241 was average then we definitely do not recommend a stay this hotel
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Veronica,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is crucial, and we regret that we fell short of providing a comfortable experience. We're addressing the issues with the heater, bedding, flooring, and entry door immediately to improve the quality of our accommodations. This is not the standard we strive to uphold, and your comments will help us make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-out at this location is at 11:00 am. However, at approximately 8:30-9:00 am, construction began on the other side of one wall of my room, as well as another area down the hall. I called the manager to complain, and asked that he allow me to stay until at least 12:00 pm, if not later, as I had very little sleep the night before due to the discomfort of the bed. I had a 10 hour drive ahead of me, and needed as much rest as possible. If he could not grant me the additional time to rest, then I asked him to refund a portion of my stay. He said that he would hold further construction until 11:00 am, however, this was a lie. Instead, he began what sounded like power-washing another side of the building, causing an equal amount of noise, this time on another side of the building that effected my room. The manager insisted I leave by 12:00 pm, which I did. I would greatly appreciate Expedia's assistance in expediting a refund of my rate and fees from this location. They do not qualify to be listed on your site.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Dec 8, 2023
Dear Cynthia,We sincerely apologize for the disruption you experienced during your stay, and we understand your frustration. It's disappointing to hear about the construction noise and the manager not addressing the issue as promised. We appreciate you bringing this to our attention, and we apologize for the inconvenience caused. We recommend reaching out to our management directly to discuss your concerns and request a refund. If you encounter any difficulties, please let us know, and we'll do our best to assist you. Thank you for your understanding.Sincerely, Hotel Manager

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 28, 2023
Dear Lizbeth,Thank you for your brief feedback! We're glad to hear that you had a very good experience. We appreciate your positive review and look forward to welcoming you back in the future!Sincerely, Hotel Manager

2/10 Terrible

Mario g

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Nov 4, 2023
Dear Mario g,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

6/10 Okay

Miguelina

Travelled with group
Liked: Staff & service
It needs an elevator.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Guest,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Todd, Bermuda Dunes

Travelled with family
It was nice and close to everything
Stayed 1 night in Oct 2023
Response from bob patel on Oct 24, 2023
Thank you for staying with us

2/10 Terrible

Elias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from bob patel on Oct 8, 2023
Thanks

6/10 Okay

Rudy

Travelled with family and small children
Liked: Cleanliness, staff & service
Towels had hair floors where dusty with hairs
Stayed 1 night in Oct 2023
Response from bob patel on Oct 8, 2023
Thx

2/10 Terrible

Erik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Erik,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

4/10 Poor

Carmen

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Randy

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Bankim Patel on Sep 26, 2023
Thanks for staying with us

6/10 Okay

Erik

Stayed 1 night in Aug 2023
Response from Bankim Patel on Aug 9, 2023
THX

10/10 Excellent

Laura

Stayed 1 night in Aug 2023
Response from Bankim Patel on Aug 26, 2023
Thank you very much

2/10 Terrible

Kiyondra, Santa Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
The property looks decent from the outside… The buck stops there. The staff were really nice and check-in went quickly. The actual room smelled horrible and it’s the first thing that hits you. They don’t keep the windows at least cracked to get some air in there. The pillows had dust all over, the floor was not swept at all, the water in the bathroom came out cloudy and the toilet had no handle attached to it. I contacted Expedia with photos of the problems in the bathroom and they contacted the front desk. The staff refused to fix the toilet and claimed they had no more rooms. They then refused to refund me for the remaining day. Expedia expressed disappointment with the staff’s attitude so much that they paid for me to get a room at another hotel so I checked out a day early and I had to brush my teeth in the parking lot with water I had in my car because I refused to put that nasty water in my mouth or on my body.
Stayed 2 nights in Jul 2023
Response from bob patel on Jul 26, 2023
thx

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, clean rooms, fair price, close to freeway
Stayed 1 night in Jul 2023
Response from Bankim Patel on Jul 26, 2023
thx

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Very OK!
The hotel is very ok. It is very basic. There are very few extras, but for the price that can be expected. On my arrival, it was clean. I stayed 3 nights. Room service serviced my room with Towels, emptied the trash and a made bed after the first night. After the second night, they did nothing! No Towels, no made bed, no emptied trash. I have never stayed in a hotel with No Service. Very disappointing.
Stayed 3 nights in Jul 2023
Response from Bankim Patel on Jul 26, 2023
thx

4/10 Poor

Scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never here again
Not a very good experience. Checking in was very slow, rooms were not very clean with rust in the bathtub. Late night slamming of doors snd people drinking in the parking lot. I would not recommend this hotel.
Stayed 1 night in Jul 2023
Response from Bankim Patel on Jul 26, 2023
thx

2/10 Terrible

Lori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walk ways extremely dirty; Television did not work; broken furniture, broken floor slats throughout room; no closet for clothes and metal rack for hanging clothes was hanging loose from the wall so couldn't hold clothes; towels hard and only provided for one person one time regardless of number of days booked.
Stayed 3 nights in Jul 2023
Response from Bankim Patel on Jul 22, 2023
THX

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was friendly and helpful. I’m definitely staying here next time in OC.
Stayed 1 night in Jun 2023
Response from Bankim Patel on Jun 22, 2023
Thank you for staying with us

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
evrething
Stayed 1 night in Mar 2023
Response from Bankim Patel on Mar 27, 2023
Thank you for staying with us

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Bankim Patel on Mar 13, 2023
Thank you for staying with us

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Nightmare
Terrible, Noisy near the roadway; heater not working; spring mattress NOT comfortable NOT COMING BACK
Stayed 2 nights in Mar 2023
Response from Bankim Patel on Mar 11, 2023
Thank you

6/10 Okay

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A clock of any kind would have been nice.
Stayed 1 night in Dec 2022
Response from Bankim Patel on Dec 31, 2022
Thank you for staying with us

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and nice.
Stayed 1 night in Oct 2022
Response from Bankim Patel on Oct 28, 2022
Thank you for staying with us We appreciate you feed back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Bankim Patel on Oct 10, 2022
Thank you for staying with us

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service
Kind staff. But area felt sketchy and the parking lot was full and no where nearby to park.
Stayed 1 night in Sep 2022
Response from Bankim Patel on Oct 7, 2022
Thank you for staying with us

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straight-forward. Nothing too fancy, but SUPER convenient for what the rate is. Family-owned. The lady who helped me check-in couldn’t have been nicer. Planning on staying, again.
Stayed 1 night in Oct 2022
Response from Bankim Patel on Oct 7, 2022
Thank you for staying with us

8/10 Good

Christina

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Nice little inn to stay, free parking and the rooms and restrooms were very clean
Stayed 1 night in Oct 2022
Response from Bankim Patel on Oct 7, 2022
thank you for staying with us

10/10 Excellent

Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Bankim Patel on Sep 14, 2022
Thank you for staying with us we appreciate your feed back

8/10 Good

Maria

Stayed 1 night in Aug 2022
Response from Bankim Patel on Aug 24, 2022
Thank you for staying with us

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Raised price for wk end for this motel location is wrong
Stayed 1 night in Jul 2022
Response from Bankim Patel on Jul 26, 2022
we told all the guest weekday and weekend price are not same weekend slightly hire price then weekdays its all the hotel in our area Thx

8/10 Good

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bad to stay with kids
Stayed 1 night in Jul 2022
Response from Bankim Patel on Jul 25, 2022
Thank you for staying with us

4/10 Poor

Cindy

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Dubious
Check in was challenging because the clerk did not understand the use of diminutive names for example: Cathy for Catherine so gave me a hard time telling me he could refuse me because my reservation had the diminutive (I only use) while my CDL had the full birth name. When making the reservation I did not see a flag stating a fee for a second vehicle for a two person reservation. He did not want to give a key to my friend who would be arriving later from LA. He finally agreed to give my friend an envelope in which I placed the second key. He charged $15.00 for my friend to park. We went out early morning for stargazing, I noticed more than 12 open parking spots. There was popcorn and other small debris on the floor when I entered the room. The coffee maker did not work. Positives were good location for access to Black Star Canyon and the water pressure in the shower was good. If one person just needs a place to stop for the night en route elsewhere this is fine, for two or more people looking for a leisure place to meet and visit this isn't th eplace.
Stayed 1 night in Jun 2022
Response from Bankim Patel on Jul 1, 2022
THANK YOU FOR STAYING WITH US

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near our venue and the room was clean and fully stocked.
Stayed 2 nights in Jun 2022
Response from Bankim Patel on Jun 28, 2022
Thank you for staying with us

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good for the amount of money I paid.
Stayed 1 night in Jun 2022
Response from Bankim Patel on Jun 16, 2022
Thank you for staying with us

8/10 Good

Mikel

Liked: Cleanliness, staff & service
I have stayed at this locations several times over the years. the room size was good but I noticed this time not many accessible wall electric plugs. I would suggest to the staff or owners a few things. 1) when they provide the internet codes be preprinted on paper rather than handwritten so it would be easier for the customer would not have to guess if the clerk meant UPPER CASE or lower case or combination. 2) I remember from staying there the the card keys were not the typical card keys and remembered they should be returned to the front desk. When I left on Tuesday morning the office was still closed and there night window was there but really no place to leave the key. So I used the night window and pushed through till is was safely out of reach of anyone from the customer side from grabbing. But suggest something easier to leave these cards at front or suggest the key be left in the room.
Stayed 2 nights in May 2022
Response from Bankim patel on Jun 9, 2022
Thank you for staying with us we will address your comment

6/10 Okay

Mohammad

Business traveller
NA
Stayed 2 nights in May 2022
Response from Bankim Patel on Jun 13, 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Alan, Newbury Park

Its a clean older (~mid 70's design) facility. No bells or whistles, just a reasonable rate.
Stayed 1 night in May 2022
Response from Bankim Patel on Jun 11, 2022
Thank you for staying with us

6/10 Okay

Frank

Liked: Staff & service
It’s okay when in a pinch!
The basics are covered, the facility is a little run down but the staff were wonderful. If they would only find a way to keep the homeless off the premises during the night.
Stayed 1 night in May 2022
Response from Bankim Patel on May 15, 2022
Thx for staying with us

4/10 Poor

Jesus

Stayed 2 nights in May 2022

10/10 Excellent

Holly, Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff. Good location.
Stayed 1 night in Apr 2022
Response from Bankim Patel on Apr 28, 2022
Thank you for staying with us

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Safe & Not Willing to Help/ Dirty
Someone was trying to break into my room before sunlight. I called Hotel from my room, shaking with fear, and told them I was scared someone is breaking in. They said, "There is nothing I can do!" They said, "You scary, call police" DO NOT STAY HERE! They won't help you when you need help. The room had old sheets, food left on the bedspread, mold on the shower head and in the shower. Disgusting. Not Safe.
Stayed 2 nights in Feb 2022
Response from Bankim Patel on Feb 8, 2022
Thx you for staying with us just letting this hotel we own since 96 we do not have any breaking into room never happen

6/10 Okay

Ruben

Business traveller, Travelled with partner
Could use a little more upkeep to room.
Stayed 1 night in Jan 2022
Response from bankim patel on Jan 13, 2022
THANKS FOR STAYING WITH US

8/10 Good

Ma. Xochitl, Wasco

Travelled with group
Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Jan 2022
Response from Bankim Patel on Jan 5, 2022
Thank you for staying with us

6/10 Okay

David

Business traveller
Liked: Cleanliness
It was close to the airport
Stayed 1 night in Dec 2021
Response from Bankim Patel on Dec 29, 2021
Thx

2/10 Terrible

Julie

Disliked: Staff & service, amenities
I came in around 2am. My mom was in the hospital. I paid Expedia. I had to pay them also. Tv remote didn’t work. Coffee maker didn’t work. Told the man at front desk. He didn’t care at all. Never again will I stay there. Telling anyone who will listen.
Stayed 1 night in Dec 2021
Response from Bankim Patel on Dec 26, 2021
thx

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
The room had no remote for the TV or channel guide. I went to the front desk and asked for one which was never brought to my room. Negligable service.
Stayed 1 night in Nov 2021
Response from Bankim Patel on Nov 23, 2021
THANK YOU FOR STAYING WITH US