Exterior

Reviews of Holiday Inn La Mirada, an IHG Hotel

3 out of 5
Holiday Inn La Mirada, an IHG Hotel
14299 Firestone Blvd, La Mirada, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!!
Stayed 1 night in Apr 2024
Response from Holiday Inn La Mirada on Apr 16, 2024
Dear Omar,Thank you very much for your kind words! We’re delighted to hear that you had a great experience. Your feedback is greatly appreciated, and we look forward to welcoming you back to our hotel soon.Best regards,Victor Caceres

2/10 Terrible

Tasi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They put a whole party bus on my floor & they never went to sleep. Just 30 people running up and down the floors yelling and laughing all night and morning. I did not sleep and neither did my three children
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 14, 2024
Dear Tasi,Thank you for taking the time to share your feedback. We deeply regret to hear about the disturbance you and your children experienced during your stay due to the noise from other guests.We understand that peace and quiet are crucial for a comfortable stay, especially when traveling with children. We sincerely apologize for any inconvenience this may have caused.Please know that we take your feedback seriously and will address this issue with our team to ensure such incidents do not occur in the future. We are committed to providing a comfortable and enjoyable stay for all our guests.We hope this isolated issue does not deter you from choosing IHG and Holiday Inn Hotels for your future travels.Sincerely,Victor Caceres

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Apr 14, 2024
Dear Rodney,Thank you for your glowing review! We're delighted to hear that you had a great stay with us.Ensuring our guests have a wonderful experience is always our top priority, and we're thrilled to know that we succeeded in providing you with a memorable stay.Should your travels bring you back to the area we would love to welcome you again for another fantastic stay!Warm regards,Miriam LopezHotel Manager

6/10 Okay

Julianne

Travelled with family and small children
Liked: Staff & service
Property was ok- they should extend dining hours - families have no good options after coming back from the amusement parks
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Julianne,Thank you for taking the time to provide us with your valuable feedback. We’re glad to hear that your overall experience was satisfactory, and we appreciate your suggestion regarding the extension of our dining hours.We understand the importance of having dining options available, especially for families returning from a day at the amusement parks. Your input is crucial to us, and we will certainly consider how we can adjust our dining hours to better accommodate the needs of our guests.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and deliver an even more enjoyable experience.Best regards,Victor Caceres

10/10 Excellent

Marco

Excellent customer service, nice, clean, and quiet , had a very pleasant stay
Stayed 1 night in Mar 2024
Response from Holiday Inn La Mirada on Apr 7, 2024
Dear Marco,We are delighted to hear that you had a pleasant stay with us at Holiday Inn La Mirada. Your feedback regarding our excellent customer service and the cleanliness and quietness of our hotel is greatly appreciated.Thank you for choosing Holiday Inn La Mirada for your stay, and we hope to have the pleasure of serving you again in the future.Warmest regards,Victor Caceres Hotel Manager

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the freeway and clean
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 31, 2024
Dear Desiree,Thank you for your wonderful review and for choosing to stay with us! We're thrilled to hear that you found our hotel's location convenient and that you appreciated the cleanliness of our property.Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we met your expectations in this regard.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience or if you have any further suggestions, please feel free to reach out to us.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Jacqueline,We are thrilled to receive your perfect score of "5 out of 5" on our recent guest survey. Your rating is a testament to our continuous efforts to deliver exceptional service.While we didn't receive specific feedback from you, we always welcome any insights or suggestions you may have. They are valuable to us as they guide our improvements. If you have any comments or suggestions, please feel free to share them with us at your convenience.Thank you once again for your high rating. We look forward to the opportunity to serve you again in the future.Best Regards,Victor Caceres

6/10 Okay

Gricelda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Have stayed here several times, this weekend not happy with my room. Bathroom did not look clean, bath tub was peeling and had black marking like it was dirty, but it’s really like that. Disappointed for sure.
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 25, 2024
Dear Gricelda,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay.It's disheartening to hear that your room did not meet our usual standards of cleanliness and maintenance. Please rest assured that we take your concerns very seriously, and we will address them immediately with our housekeeping and maintenance teams to ensure that such issues are not repeated in the future.Your comfort and satisfaction are our top priorities, and we are committed to providing you with a clean and comfortable environment during your stay. We truly value your loyalty as a returning guest and hope this isolated incident does not deter you from choosing IHG hotels for your future stays.Warm regards,Miriam LopezHotel Manage

8/10 Good

Oliver

Stayed 1 night in Mar 2024
Response from Miriam Lopez on Apr 13, 2024
Dear Oliver,Thank you for taking the time to leave us a rating. We appreciate your feedback, although we would have loved to hear more about your stay to better understand how we can improve and provide a five-star experience.If there are any areas where you feel we fell short or if you have any suggestions for us, please feel free to share them. Your input is invaluable to us as we strive to continually enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Miriam LopezHotel Manager

2/10 Terrible

jiahua

Disliked: Cleanliness, staff & service, amenities
House keeper throw away my belongs while i am out room for breakfast
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 19, 2024
Dear Jiahua,I want to personally extend my sincerest apologies for the unfortunate incident you experienced during your recent stay with us. It is deeply concerning to hear that your belongings were mistakenly discarded by our housekeeping team while you were out for breakfast.Please rest assured that this is not reflective of our usual standards of service, and I completely understand the frustration and inconvenience this must have caused you. We take incidents like these very seriously and will investigate the matter thoroughly to prevent similar occurrences in the future.Once again, I apologize for the inconvenience and disappointment you experienced. We truly value your feedback and hope this isolated incident does not deter you from choosing IHG and Holiday Inn's for your future stays.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Roberto, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Holiday Inn La Mirada on Mar 14, 2024
Dear Roberto,We are delighted to see that you’ve rated your experience at Holiday Inn La Mirada as “5 out of 5.” Your top rating is a clear indication of the high-quality experience we aim to provide for all our guests.Thank you for staying with us, and we hope to have the pleasure of welcoming you back in the near future.Best regards,Victor Caceres

10/10 Excellent

Anthony

Liked: Cleanliness
Nice stay
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 11, 2024
Dear Anthony,Thank you for your positive feedback and for choosing to stay with us. We're thrilled to hear that you had a pleasant experience during your time at our hotel.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we could meet your expectations.We appreciate your support and hope to welcome you back for another wonderful stay in the future.Warm regards,Miriam LopezHotel Manager

8/10 Good

james

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room I was in was loud from hotel main air conditioning
Stayed 1 night in Mar 2024
Response from Miriam Lopez on Mar 8, 2024
Dear James,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your overall stay, despite the noise from the main air conditioner in your room.Your comfort is important to us, and we apologize for any inconvenience caused by the noise. We will investigate the issue with our maintenance team to ensure that it is addressed promptly. Your feedback helps us improve, and we appreciate you bringing this matter to our attention.We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Doris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub - pool area. Wifi a little iffy.
Stayed 3 nights in Feb 2024
Response from Miriam Lopez on Mar 8, 2024
Dear Doris,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay and that you found our hot tub and pool area to be great amenities.We apologize for any inconvenience you experienced with the wifi during your stay. Your comfort and satisfaction are important to us, and we will address this issue with our team to ensure that improvements are made.We appreciate your valuable feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Warm regards,Miriam LopezHotel Manager

4/10 Poor

TRANG

Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Mar 31, 2024
Dear Trang,Thank you for taking the time to leave us a review, although we regret to see it was not as positive as we had hoped. Your feedback is essential for us to improve our services and guest experience.We understand that your rating of 2 out of 5 indicates some level of dissatisfaction, and we would greatly appreciate any specific feedback you could provide to help us understand how we can enhance our offerings. Your comfort and satisfaction are our top priorities, and we strive to address any issues or concerns our guests may have promptly.If there are any areas where we fell short during your stay or if you have any suggestions for improvement, please don't hesitate to reach out to us directly. Your input is invaluable to us, and we are committed to using it to ensure a better experience for all our guests.We hope this isolated incident does not deter you from choosing IHG hotels for your future stays.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Yader

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and secure.
Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Mar 4, 2024
Dear Yader,Thank you for taking the time to share your feedback and for rating your experience a perfect 5 out of 5! We're thrilled to hear that you found our hotel very clean and secure.Maintaining a clean and secure environment for our guests is one of our top priorities, and we're delighted that you noticed and appreciated our efforts in this regard.Your satisfaction is incredibly important to us, and we're grateful for your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Paul

All good
Stayed 2 nights in Mar 2024
Response from Miriam Lopez on Mar 4, 2024
Dear Paul,Thank you for taking the time to leave us a perfect rating! We're delighted to see that you had a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If there's anything specific you loved about your stay or if you have any feedback you'd like to share with us, please feel free to reach out.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice and both times everything went smooth no complains definitely will come again
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 2, 2024
Dear Jacob,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that your stays with us have been smooth and enjoyable.It's always a pleasure to welcome back returning guests like yourself, and we're delighted to hear that you plan to visit us again in the future. Your continued support means the world to us, and we can't wait to have you back for another wonderful stay.Warm regards,Miriam LopezHotel Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Mar 2, 2024
Dear Nicole,Thank you for taking the time to rate your experience with us. While we're glad to see that you had a positive stay overall, we also value detailed feedback to help us improve.If there are any specific areas where you feel we could have done better or any aspects of your stay that didn't meet your expectations, we would greatly appreciate hearing from you. Your input is invaluable to us as we strive to provide the best possible experience for our guests.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 1, 2024
Dear Yun,Thank you for taking the time to rate your experience with us and for your perfect score! We're thrilled to see that you had a wonderful stay.If you have any specific feedback or suggestions for us to further enhance our services, please feel free to reach out. Your input is invaluable to us as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet, and the location was perfect for our trip. It was the smoothest check-in and chek-out. Overall great experience. Highly recommend.
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 1, 2024
Dear Monica,Thank you so much for your wonderful review and for recommending our hotel! We're thrilled to hear that you had such a fantastic experience during your stay with us.It's fantastic to know that you found your room clean and quiet, and that our location was perfect for your needs. We're delighted that you also had the smoothest check-in and check-out process, making your stay even more enjoyable.Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and we're thrilled that we succeeded in meeting your expectations.It was our pleasure to have you as our guest, and we can't wait to welcome you back for another outstanding stay in the future.Warm Regards,Miriam LopezHotel Manager

10/10 Excellent

Yader

Travelled with family
Very Smooth and very pleasant.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Yader,Thank you for taking the time to share your feedback about your recent stay at Holiday Inn La Mirada! We are delighted to hear you found your experience "Very Smooth and very pleasant." Your positive comments are truly appreciated and motivate us to continue providing excellent service for all our guests.We are happy to hear that your stay was smooth and enjoyable. While we don't have any specific details from your feedback, knowing you had a positive experience is our ultimate goal. If you'd like to share any further thoughts on what made your stay so pleasant, we'd love to hear them!Thank you once again for choosing Holiday Inn La Mirada, Yader. We look forward to welcoming you back soon for another smooth and enjoyable stay.Sincerely,Victor CaceresHotel Manager

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a restaurant in hotel
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 22, 2024
Dear Frank,Thank you for taking the time to review your recent stay with us. We greatly value your feedback and are pleased to hear about your experience.If there are any specific areas where you feel we could improve to earn that extra star in the future, please don't hesitate to let us know. We are always looking for ways to enhance our guests' experiences and appreciate your insights.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
This property has all, clean, safe quite, free parking, excellent service and great dining options, I will definitely go back there.
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Feb 22, 2024
Dear Teresa,Thank you immensely for your glowing review! We're thrilled to hear that you found our hotel clean and safe, and that you enjoyed excellent service during your stay. It's also fantastic to know that you appreciated our dining options.We aim to provide our guests with a comfortable and memorable experience, and we're delighted that we succeeded with you. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for visit to see
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 20, 2024
Dear Dean,Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was our pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Miriam Lopez Hotel Manager

8/10 Good

Claudia

Stayed 1 night in Feb 2024
Response from Miriam Lopez on Mar 25, 2024
Dear Claudia,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had a positive overall experience.While we strive to provide exceptional service and accommodations, we are always looking for ways to improve. If there are any specific aspects of your stay that we could have done better or if you have any suggestions for how we can enhance our guests' experiences, please feel free to let us know.Your feedback is incredibly valuable to us as we continue to strive for excellence in hospitality. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regardsMiriam LopezHotel Manager

8/10 Good

Nadia, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was great. I would stay here again.
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Nadia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be clean and that you had a positive experience with our staff during your recent stay.Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad that our efforts were evident during your visit. Additionally, providing excellent service is something we take great pride in, and we're thrilled that our staff exceeded your expectations.Warm regards,Miriam LopezHotel Manager

8/10 Good

Cesar

Travelled with partner
Liked: Staff & service
An affordable, last-minute stay!
Stayed 2 nights in Feb 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Cesar,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be affordable during your recent stay.Your satisfaction is our top priority, and we're pleased that our pricing met your expectations. We strive to offer competitive rates without compromising on the quality of our services and amenities.We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay soon.Warm regards,Miriam LopezHotel Manager

6/10 Okay

Zhi Qiang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miriam Lopez on Feb 13, 2024
Dear Zhi Qiang,Thank you for taking the time to provide feedback on your recent stay with us. While we're pleased to have had the opportunity to host you, we regret that your experience fell short of our mutual expectations.Your satisfaction is paramount to us, and we would greatly value any additional insights you might have about your stay that could help us improve. If there are specific areas where we could enhance our services or facilities, please feel free to share them with us by reaching to us directly.Warm regards,Miriam LopezHotel Manager

8/10 Good

Jeromy

Travelled with partner
Liked: Cleanliness, staff & service
Clean property
Stayed 1 night in Jan 2024
Response from Holiday Inn La Mirada on Jan 31, 2024
Dear Jeromy,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn La Mirada. We are thrilled to hear that you found our property to be clean and inviting!Maintaining a clean and comfortable environment is one of our top priorities, and we are delighted that our efforts met your expectations. We take pride in our dedicated housekeeping team, who work tirelessly to ensure every guest has a pleasant and sanitary stay.Your kind words are a true testament to their dedication, and we will be sure to share your positive feedback with them.We appreciate you choosing the Holiday Inn La Mirada for your travels and hope to welcome you back soon. In the meantime, if you have any suggestions on how we can further improve your experience, please don't hesitate to let us know.Sincerely,Victor CaceresHotel Manager

6/10 Okay

RAMONA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room I was in was outdated
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Ramona,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We appreciate your input, as it helps us identify areas where we can improve our guest experience.We apologize if the room you were assigned did not meet your expectations in terms of modernity. Providing comfortable and up-to-date accommodations is important to us, and we regret any disappointment you may have experienced.Your feedback is valuable, and we will use it to assess our room offerings and make necessary updates where possible to enhance the overall guest experience.We appreciate your patronage and regret that your stay did not fully meet your expectations. Should you have any further comments or concerns, please feel free to reach out to us directly.Sincerely,Victor Caceres

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn La Mirada on Jan 16, 2024
Dear Amanda,Thank you for choosing Holiday Inn La Mirada for your recent stay, and for taking the time to provide us with a perfect rating! We are delighted to learn that you had a fantastic experience during your visit.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to share your thoughts with us.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know.Once again, thank you for choosing Holiday Inn La Mirada, and we look forward to hosting you again soon.Best regards,Victor CaceresHotel Manager

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay convenient to eateries and freeways. Highly recommended.
Stayed 3 nights in Jan 2024
Response from Holiday Inn La Mirada on Jan 16, 2024
Dear Sam,We sincerely appreciate your recent stay at Holiday Inn La Mirada and the time you took to share your positive feedback with us. It brings us great joy to hear that you found our hotel to be a great place to stay, especially noting its convenience to eateries and freeways.Your recommendation is truly valued, and we are pleased to have met your expectations. Providing a comfortable and convenient experience for our guests is our priority, and it's rewarding to know that we succeeded during your stay.If you have any specific highlights from your visit or if there's anything we can do to enhance your experience further in the future, please feel free to share your thoughts with us.Once again, thank you for choosing Holiday Inn La Mirada and for recommending us. We look forward to the pleasure of hosting you again on your next visit.Best regards,Victor CaceresHotel Manager

10/10 Excellent

Tasi

Business traveller, Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Holiday Inn La Mirada on Jan 16, 2024
Dear Tasi,Thank you for choosing Holiday Inn La Mirada for your recent stay, and for taking the time to provide us with a perfect rating! We are delighted to learn that you had a fantastic experience during your visit.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything specific you loved about your stay or if you have any suggestions for improvement, please don't hesitate to share your thoughts with us.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know.Once again, thank you for choosing Holiday Inn La Mirada, and we look forward to hosting you again soon.Best regards,Victor CaceresHotel Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and the check in experience was awesome!
Stayed 1 night in Jan 2024
Response from Holiday Inn La Mirada on Jan 9, 2024
Dear Melissa,Thank you for choosing Holiday Inn La Mirada and for sharing your positive experience with us. We're thrilled to hear that our team's friendliness and the smooth check-in process contributed to your enjoyable stay.Providing exceptional service is our top priority, and it brings us great joy to know that our staff's dedication made a positive impact on your visit. Your kind words motivate us to continue delivering outstanding experiences for all our guests.Should you plan future visits or if there's anything specific we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Holiday Inn La Mirada for another wonderful stay.Thank you for your support and for being our valued guest.Warm regards,Victor CaceresHotel Manager

2/10 Terrible

Parminder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Parminder,Thank you for choosing our hotel and for taking the time to share your feedback. We value all guest experiences and would like to express our sincere apologies for not meeting your expectations during your recent visit.Your feedback is crucial to us, and we take it very seriously. We're genuinely sorry to learn that your stay did not meet the standards we strive to uphold. Your comfort and satisfaction are of utmost importance to us, and we regret if we fell short in any aspect of your stay.We would greatly appreciate the opportunity to learn more about your experience and address any concerns you may have had. Please feel free to reach out to us directly to discuss your stay in further detail. Your insights will help us make the necessary improvements to ensure a better experience for our future guests.Once again, we apologize for any inconvenience you may have encountered. We hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.Warm regards,Victor CaceresHotel Manager

10/10 Excellent

Diana R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn La Mirada on Jan 9, 2024
Dear Diana R,Thank you for choosing Holiday Inn La Mirada for your recent stay and for taking the time to rate us a perfect 10 out of 10. Your high rating brightens our day, and we're thrilled to have provided an experience that exceeded your expectations.Your support means a lot to us, and we truly appreciate your feedback. If there's anything specific you'd like to share or any way we can further enhance your future visits, please don't hesitate to reach out to us directly. Your insights are invaluable in helping us maintain our commitment to exceptional guest experiences.We can't wait to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you back to the area.Warm regards,Victor CaceresHotel Manager

2/10 Terrible

SYED

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 3, 2024
Dear SYED,Thank you for choosing to stay at our hotel recently. We're sorry to learn that your experience did not meet your expectations, as reflected in your rating. Your satisfaction is of utmost importance to us, and we regret any aspect of your stay that may have fallen short.We would greatly appreciate any specific feedback or details about your stay that could help us understand how we could improve. Our team is dedicated to ensuring every guest has a comfortable and enjoyable visit, and your input would be invaluable in assisting us to enhance our services.Please feel free to reach out to us directly if you'd be willing to share more about your experience. We sincerely hope to have the opportunity to better meet your expectations in the future should you consider staying with us again.Warm regards,Victor CaceresHotel Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn La Mirada on Jan 1, 2024
Hello Jason,Thank you for your perfect rating! We're thrilled to hear you had an exceptional experience at Holiday Inn La Mirada. Your satisfaction is our priority, and we're delighted that we met your expectations. If there's anything specific you loved about your stay or anything we can improve upon, we'd love to hear more feedback. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Victor CaceresHotel Manager

10/10 Excellent

Mabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn La Mirada on Jan 1, 2024
Hello Mabel,Thank you for your perfect rating! We're thrilled to hear you had an exceptional experience at Holiday Inn La Mirada. Your satisfaction is our priority, and we're delighted that we met your expectations. If there's anything specific you loved about your stay or anything we can improve upon, we'd love to hear more feedback. We appreciate your support and hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Victor CaceresHotel Manager

10/10 Excellent

Ruth

Stayed 1 night in Dec 2023
Response from Holiday Inn La Mirada on Jan 31, 2024
Dear Ruth,Thank you for choosing Holiday Inn La Mirada Hotel for your recent stay. We sincerely appreciate your positive rating and are delighted to hear that you had a perfect experience with us.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations during your time with us. We strive to provide all our guests with exceptional service and a comfortable stay, and it is rewarding to receive such positive feedback from you.If you have any additional comments or suggestions that could further enhance our services, please do not hesitate to share them with us. We value your feedback and are always looking for ways to improve the experience for our guests.Thank you once again for your kind rating and for choosing Holiday Inn La Mirada Hotel. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Victor CaceresHotel Manager

10/10 Excellent

C CHRISTINE, Arroyo Grande

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast buffet. Family often stays here when having family reunion. I feel it’s a lot cleaner than before COVID. Parking was easy.
Stayed 2 nights in Dec 2023
Response from Holiday Inn La Mirada on Jan 1, 2024
Hello C CHRISTINE,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our breakfast buffet and found it to be a pleasant part of your stay at Holiday Inn La Mirada. We take great pride in providing a clean and comfortable environment for our guests, especially in light of the changes due to COVID-19. It's fantastic to know that our efforts have been noticed and appreciated.We're delighted to be a part of your family reunions and glad that you found our hotel cleaner. Making parking easy is another aspect we strive to maintain for our guests' convenience. Your satisfaction means a lot to us, and we look forward to hosting your family again in the future! If there's anything specific you'd like us to improve or any other way we can enhance your experience, please let us know.Warm regards,Victor CaceresHotel Manager

8/10 Good

Deanna, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay. I would return if I need to stay in the area again. Could use some TLC in at least the room I stayed in. The carpet either needs some cleaning or replaced & the same with the tub in the bathroom. The restaurant can be commended. The staff was very pleasant and attentive. The breakfast had a good variety & was also good.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Deanna,Thank you for choosing Holiday Inn La Mirada, and for taking the time to share your experience. We're pleased to hear that our restaurant and its dedicated staff left a positive impression on you. Providing exceptional service and a delightful dining experience is something we take great pride in.We sincerely apologize for any inconvenience caused by the condition of the room you stayed in. Your feedback regarding the carpet and bathroom tub has been duly noted, and we are actively addressing these areas to ensure a more comfortable and refreshed experience for our guests.Your comments are instrumental in helping us improve, and we truly appreciate your insights. We value your patronage and hope to have the opportunity to welcome you back for an even better stay. If there's anything specific you'd like us to focus on during your next visit, please feel free to reach out.Warm regards,Victor Caceres

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very easy! Room was nice and big!
Stayed 1 night in Dec 2023
Response from Holiday Inn La Mirada on Jan 1, 2024
Hello Yolanda,Thank you for sharing your experience! We're delighted to hear that you found our check-in process smooth and enjoyed the spacious room at Holiday Inn La Mirada. Our team aims to make your stay comfortable and hassle-free. If there's anything else we can do to make your time with us even better, please don't hesitate to reach out. We hope to welcome you back soon for another fantastic stay!Warm regards,Victor CaceresHotel Manager

6/10 Okay

Tara

Yup
Response from Miriam Lopez on Feb 20, 2024
Dear Tara,Thank you for sharing your feedback with us. While we're pleased that you chose to stay with us, we also understand that there may have been areas where we could improve.Your satisfaction is our top priority, and we would greatly appreciate any specific feedback you have regarding your stay. Understanding the aspects of your experience that fell short of your expectations will help us to address any concerns and improve our services for future guests.Warm regards,Miriam LopezHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities in a very busy and central location. The cafe and restaurant as well as the fact that you’re right across from an In-N-Out and just off the freeway, close to the action, is great. The fact that the room was spacious, well appointed, clean and quiet, made it perfect. Check out the pub for good grub, drinks, and conversation with a classic old-school bartender as well as the locals that drop by for the same thing! Good times, indeed!
Stayed 2 nights in Dec 2023
Response from Holiday Inn La Mirada on Dec 23, 2023
Dear\ Robert,Thank you for your glowing review of your recent stay at Holiday Inn La Mirada!We're thrilled to hear that our staff, amenities, and central location contributed to making your stay exceptional. It's delightful to know that you found our cafe and restaurant offerings convenient, and our proximity to local attractions and dining options added to your experience.We take pride in providing spacious, well-appointed, and serene rooms, and we're delighted that it resonated with your expectations for a perfect stay.Our pub indeed offers a vibrant atmosphere where guests can enjoy delicious food, refreshing drinks, and engaging conversations with our wonderful bartender and fellow travelers. It warms our hearts to know you had a great time mingling with the locals and enjoying the charming ambiance.Thank you for choosing Holiday Inn La Mirada, and we can't wait to welcome you back for more good times and memorable experiences!Warm regards,Victor CaceresHotel Manager

8/10 Good

Struck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn La Mirada on Dec 23, 2023
Dear Struck,Thank you for choosing to stay at Holiday Inn La Mirada and for taking the time to rate your experience with us.We're pleased to see that you rated your stay an 8 out of 10. Your feedback is valuable to us, and while we're glad you had a positive experience, we are always eager to learn more about how we can improve.If there are any specific areas where we can enhance your experience or if you have any suggestions, please feel free to reach out. Your input helps us continually elevate our services for our valued guests.We appreciate your support and hope to have the opportunity to host you again for an even more enjoyable stay.Warm regards,Victor CaceresHotel Manager

8/10 Good

John

Liked: Staff & service
Response from Miriam Lopez on Feb 20, 2024
Dear John,Thank you for taking the time to rate your experience with us. While we're pleased to see that you had a positive stay overall, we also value detailed feedback to help us improve.If there's anything specific that stood out to you during your stay or any areas where you believe we could enhance our services, we would greatly appreciate hearing from you. Your input is invaluable to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for an even better stay in the future. If there's anything else we can do to make your next visit more enjoyable, please don't hesitate to let us know.Warm regards,Miriam LopezHotel Manager

8/10 Good

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in a room for people with mobility issues. A walk in shower would have been much more helpful than a tub
Response from Hotel Manager on Dec 13, 2023
Dear Suzanna,Thank you for choosing to stay at Holiday Inn La Mirada and for sharing your experience with us. We sincerely appreciate your feedback regarding the room accommodations, specifically regarding the need for a walk-in shower for individuals with mobility requirements.Ensuring the comfort and convenience of all our guests is of utmost importance to us. Your input regarding the need for a walk-in shower is truly valuable and will certainly be considered as we evaluate and make improvements to our room facilities to better cater to diverse needs.We apologize for any inconvenience this may have caused during your stay and appreciate your understanding. Should your travels bring you back to our hotel, please don't hesitate to let us know your preferences beforehand, and we'll do our best to accommodate your needs more effectively.Thank you once again for choosing Holiday Inn La Mirada, and we hope to welcome you back for an even more comfortable and enjoyable stay.Warm regards,Victor CaceresHotel Manager

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn La Mirada on Dec 13, 2023
Dear Raul,Thank you for choosing to stay at Holiday Inn La Mirada and for taking the time to rate your experience. We're thrilled to see that you had a wonderful stay with us and awarded us a perfect score!Your satisfaction is our top priority, and we're delighted to have met your expectations during your time here. If there's anything specific you particularly enjoyed or if you have any suggestions for us to make your next visit even better, please feel free to reach out. Your feedback is invaluable to us as we continually strive to provide exceptional service and experiences for all our guests.We look forward to the pleasure of welcoming you back to Holiday Inn La Mirada for another fantastic stay.Warm regards,Victor CaceresHotel Manager