Ratings based on 1,107 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from SF
Great breakfast & good up too 6 people per suite.Posted 27-Jul-2014
We checked in around 4pm 7/22 swiftly and when we got into the room the carpet at the suite have nail clippings & hairpins from the previous hotel guest. Called the from desk and a guy with a flat affect stated he will send the housekeeper to vaccumm the floor. The front desk man didn't even apologize for the mess in the room. The housekeeper came in after few minutes and did vaccum the floor. The part of wall paper on the bathroom was peeling, coffee marks on the wall on the dining area, and thinning sofa cover. Rooms need updates. The bed is good, pillows are ok. Breakfast is great, can have 6 people per suite but have to pay for parking and wifi every day.
for Everyoneby A verified traveller from Santa Cruz, Ca
Nice hotel. Easy access to DisneyPosted 21-Jul-2014
Wonderful stay after fiasco at check-in. Room was not ready and desk staff did not take initiative to communicate with housekeeping unless I prompted them by returning to the desk. Three hours after check-in time the manager took charge of the situation. She found a room that was ready (an upgrade) and gave that to us and comped the parking. That was the right thing to do. Guests should never need to wait three hours and certainly not be the lead in communication. I expect polite problem-solvers in the hospitality business. We all should.
for Everyoneby A verified traveller from Connecticut
Large rooms, great breakfast and nightly manager specials.
for Everyoneby A verified traveller from CA
The suits were great and the staff was excellent. Breakfeast wasn't great, with only one cook but the food was ok.
for Everyoneby A verified traveller from SJ CA
Family stayPosted 16-Jul-2014
Satisfied with our family stay, the breakfast complimentary is excellent and the staff are nice and pleasant. The elevator is a bit slow but we understand, guests are back and forth. I have been using the stairs, faster than waiting for elevator.
for Familiesby A verified traveller from Vancouver, WA
Nice location. Close to DisneylandPosted 15-Jul-2014
Pros: This hotel was clean, with friendly staff. Breakfast was great
Cons: The pool was acceptable. It could be bigger for the number of guests.
Over all, our experience was excellent. We stayed three nights and used the shuttle bus to the Disneyland resort. The only surprise was that we had to buy daily passes in order to ride the shuttle. Everything else was great.
for Everyoneby A verified traveller
Nice hotel. Close to Disneyland.Posted 15-Jul-2014
Pros: All the hotel staff were very nice.
Cons: Carpets are dated and lots of stains in the hallways.
Location: Disneyland was only a five min shuttle ride away. An outlet mall was only 10 min cab ride. Huntington beach is also close by.
All staff including wait and cleaning staff were extremely helpful and nice. I would recommend this hotel to everyone. The hot breakfast and Happy Hour snacks really cut down on our eating expenses. There were no hidden extra charges.
for Business Travellersby A verified traveller
Nice hotel close to Disneyland.Posted 14-Jul-2014
Pros: The location and the setting of the rooms.
Cons: The internet was week and was difficult to do our work.
Location: The garden walk has good restaurants special the McCormick on Katella street.
The rooms were comfortable and the staff were professionals.
for Everyoneby A verified traveller from sacramento
Best, but not excellentPosted 8-Jul-2014
Some hotel staff don‘t take an extra step to help their client to find out their HHiton reward #.
for Everyoneby A verified traveller from Ortiz
Great Place for the price! !Posted 7-Jul-2014
awesome hotel great breakfast! the staff was very helpful the only downfall was how crowded the pool was and the elevators are slow!! other than that very nice place..,............