Lobby

Reviews of Embassy Suites by Hilton Brea North Orange County

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 564 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nathalie

Travelled with partner
The water didn’t stop running in the bath tub. Toilet lid wouldn’t stay up. Stained sheets. Peeling paint on the door. Great blackout curtains.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joselito de guzman

Travelled with family
Very clean room . The lobby very relaxing.
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Liked: Property conditions & facilities
Great place to stay with the family.
Stayed 3 nights in Mar 2024

6/10 Okay

Carla

Stayed 3 nights in Dec 2023

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Was here for a conference. It was very clean, the front desk was super friendly, breakfast was hotel standard and free so good enough for me. The managers evening reception was fun! Those girls at the bar are the nicest girls I’ve met here in CA.
Stayed 3 nights in Mar 2024

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and customer service!
Stayed 1 night in Mar 2024

10/10 Excellent

Mariam

Stayed 2 nights in Feb 2024

6/10 Okay

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Stephanie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty had an mildew smell when walked into the room . Carpet next to the sliding door that lead to the balcony was soaked bottoms of the curtains were moldy or dirty not sure which one but they forsure had black spots no towels in the room I had to ask the front desk at midnight for towels no hand soap no towels smelled strong of bleach honestly really bad hotel dirty smelly and staff was not help full wouldn’t stay there again
Stayed 6 nights in Feb 2024

10/10 Excellent

Yehya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Kinda older building but clean and convenient. Larger rooms and super friendly staff. The breakfast was a huge plus for a family of 4.
Stayed 5 nights in Feb 2024

8/10 Good

Bonifacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place, very convenient location.
Stayed 1 night in Dec 2023

10/10 Excellent

Ziba

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful interior!
Stayed 2 nights in Feb 2024

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room I had needed upgrades the curtains were ripped needed maintenance
Stayed 1 night in Feb 2024

10/10 Excellent

Jerica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and it is beautiful
Stayed 5 nights in Feb 2024
Response from Devin Okuno, Front Office Manager on Feb 14, 2024
Dear Lauren,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved the location and found our hotel beautiful.Our team strives to provide a memorable and enjoyable experience for all our guests, and we are delighted that we were able to meet your expectations. The location of our hotel is indeed something we take great pride in, and we're glad it contributed to your overall satisfaction.Your kind words serve as motivation for us to continue delivering excellent service. We hope to have the pleasure of welcoming you back in the future and providing you with another fantastic stay.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,Devin OkunoFront Office Manager

10/10 Excellent

Magda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That's good
Stayed 1 night in Feb 2024
Response from Devin Okuno, Front Office Manager on Feb 13, 2024
Dear Magda,Thank you for taking the time to leave a 5 out of 5 review! We're delighted to hear that you had a positive experience during your stay.If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share. We always value guest feedback as it helps us continue to enhance our services.We appreciate your support and hope to have the pleasure of hosting you again in the future. Warm regards,Devin OkunoFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the Brea Mall & other trending Store & restaurants. Rooms are not well taken care off by the housekeeping. Main complimentary breakfast is always the same, … scramble egg, sausage link, potatoes & french toast❗️
Stayed 3 nights in Jan 2024
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Michael, Thank you for sharing your feedback with us. We appreciate your acknowledgment of our convenient location near Brea Mall and other popular stores and restaurants.We sincerely apologize for any inconvenience you experienced with the housekeeping service. Your comments have been noted, and we will address this matter with our housekeeping team to ensure that our rooms are well-maintained and meet the high standards we aim for.Regarding your observation about the complimentary breakfast, we appreciate your input. We understand that variety is important, and we'll take this into consideration as we continually work to enhance our offerings. Your feedback is invaluable to us, and we hope to have the opportunity to make your next stay more enjoyable.We value your input and are committed to providing a better experience for our guests. Thank you for choosing us, and we hope to welcome you back in the future.Sincerely, Devin OkunoFront Office Manager

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mel, your bartender was great.
Stayed 2 nights in Jan 2024
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Scott,Thank you for taking the time to share your positive experience with our bartender. We're delighted to hear that you had a great time and that Mel made a positive impression on you. We will make sure to pass along your compliments to him as recognition like yours is truly rewarding for our team.We appreciate your patronage and look forward to serving you again in the future. Cheers to more enjoyable moments at our establishment!Warm regards,Devin OkunoFront Office Manager

6/10 Okay

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like how its convenient to go to restaurants sometimes at night it gets noisy due the air conditioner or other older appliances
Stayed 1 night in Jan 2024
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Mandeep,Thank you for taking the time to share your thoughts with us. We're pleased to hear that you find our location convenient for accessing restaurants. Your feedback about the noise from the air conditioner and other appliances at times is important to us, and we apologize for any disruption this may have caused during your stay.We will certainly look into addressing the noise issue to enhance our guests' comfort. Your input helps us make necessary improvements, and we appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincerely,Devin OkunoFront Office Manager

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect hotel for our family to stay for our nieces wedding. The center area provided an excellent meeting place. The rooms are big and easy to get ready for the wedding. The shopping mall also was right across the street.
Stayed 1 night in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Luiz,Thank you so much for choosing our hotel for such a special occasion, and congratulations to your niece on her wedding! We're thrilled to hear that our hotel served as the perfect accommodation for your family during this joyous event.It's wonderful that you found the Atrium to be an excellent meeting place, and that our spacious rooms made it easy for everyone to get ready for the wedding. We're also delighted that the proximity to the shopping mall across the street added convenience to your stay.We appreciate your kind words and hope to have the pleasure of hosting you and your family again for future celebrations.Warm regards,Devin OkunoFront Office Manager

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

6/10 Okay

Karina

Stayed 1 night in Jan 2024

8/10 Good

Adam

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Initial check in person wasn’t the most pleasant person to deal with, no options for movie purchases just what’s listed in cable 32-40 channels. As far as room, cleanliness, and options from Restaurant A rating.
Stayed 1 night in Jan 2024
Response from Devin Okuno, Front Office Manager on Jan 19, 2024
Dear Adam, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you may have encountered during the initial check-in process. We take your comments seriously and will address this issue with our team to ensure a more positive and welcoming experience for our guests.We're delighted to hear that you found the room clean and that you enjoyed the options from Refinery. Your satisfaction is our priority, and we appreciate your positive rating in those aspects.Regarding the movie options, we understand the importance of providing a variety of entertainment choices. We will review our current offerings to see how we can enhance the selection and provide a more enjoyable experience for our guests.Thank you again for bringing these matters to our attention. Your feedback is important as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regardsDevin OkunoFront Office Manager

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and beautiful public areas. Good breakfast and plenty of room to accommodate everyone. Enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Devin Okuno, Front Office Manager on Jan 19, 2024
Dear Stella,Thank you for sharing your positive experience with us! We're thrilled to hear that your check-in process was smooth and that you enjoyed the hotel. It's wonderful to know that the breakfast met your expectations, and we're delighted that there was plenty of space to accommodate everyone.Your feedback is greatly appreciated, and we're pleased that you enjoyed your stay. We look forward to welcoming you back in the future and providing you with another excellent experience. Warm regards,Devin OkunoFront Office Manager

10/10 Excellent

Samuel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, great experience
Stayed 1 night in Jan 2024
Response from Devin Okuno, Front Office Manager on Jan 19, 2024
Dear Samuel,You're very welcome! We're delighted to hear that you had a great experience. If there's anything specific you appreciated or if you have any suggestions for how we can continue to improve, please feel free to let us know. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another positive experience in the future. Thank you for choosing us!Warm regards,Devin OkunoFront Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Melinda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was conveniently located. The mattresses on the main bed and pull out couch were poor. We called the front desk for some towels and toilet paper at 7:15 p.m. It did not get delivered until 10:00 p.m. We only had 2 bath towels in the room to start. The only good service we had was from Ella in the dining room.
Stayed 3 nights in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Melinda,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property conveniently located. However, we sincerely apologize for the issues you encountered during your stay.We understand the importance of comfortable accommodations, and we apologize for any inconvenience caused by the poor mattresses on the main bed and pull-out couch. Your concerns about the delayed delivery from Housekeeping are also noted, and we apologize for the inconvenience this caused. This is not the level of service we strive to provide, and we will address this with our team to ensure it doesn't happen in the future.On a positive note, we appreciate your recognition of Ella for her excellent service. We will make sure to pass along your compliments to her.We value your feedback and hope to have the opportunity to better serve you on your next visit. Thank you for choosing us, and we apologize for any inconveniences you may have experienced.Sincerely,Devin OkunoFront Office Manager

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 13, 2024
Dear Martina,Thank you for taking the time to leave a 5 out of 5 review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team strives to provide the best service possible, and we are delighted that we could meet your expectations. If there are specific aspects of your stay that you particularly enjoyed or any suggestions you have for improvement, we'd love to hear more.Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another excellent experience in the future.Warm regards,Devin OkunoFront Office Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 13, 2024
Dear Antonio,Thank you for taking the time to leave a 5 out of 5 review! We are delighted to hear that you had a positive experience during your recent stay.It's our goal to provide exceptional service, and we're thrilled that we could meet your expectations. If there are specific aspects of your stay that you found particularly enjoyable or any suggestions for improvement, we would love to hear more about your experience.Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another wonderful stay in the future.Warm regards,Devin OkunoFront Office Manager

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Xuan, Folsom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 13, 2024
Dear Xuan, Thank you for taking the time to leave a 5 out of 5 review! We are thrilled to learn that you had a positive experience during your recent stay.Our team works hard to ensure our guests' satisfaction, and we're delighted to see that reflected in your rating. If there are any specific aspects of your stay that you particularly enjoyed or any feedback you would like to share, we would love to hear more.We appreciate your support and look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Devin OkunoFront Office Manager

2/10 Terrible

Jayson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is safe, the restroom had a little mold on the walls. Other then the mold amd out dated carpet, it is one of the best hotels in the city of Brea.
Stayed 1 night in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Elias,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your positive remarks about our hotel's safety and acknowledge your feedback regarding the restroom and the outdated carpet.We apologize for any inconvenience caused by these issues and want to assure you that we take your concerns seriously. Your comments will be shared with our housekeeping and maintenance teams, and we will take immediate steps to address and rectify the concerns you've raised.We appreciate your patronage and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing our hotel in Brea.Sincerely,Devin OkunoFront Office Manager

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was close to everything, dining, shopping, freeway.
Stayed 3 nights in Dec 2023
Response from Devino Okuno, Front Office Manager on Feb 5, 2024
Dear Rafael,Thank you for taking the time to share your positive feedback! We're delighted to hear that our hotel's location was convenient for you. We strive to provide a convenient and accessible experience for our guests, and it's rewarding to know that we met your expectations in this regard.We appreciate your support and hope to welcome you back for another enjoyable stay in the future. Safe travels!Warm regards,Devino OkunoFront Office Manager

10/10 Excellent

Tara

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Pull out couch mattress are awful and severely dated. Much better modern options like 4 inch memory foam with water resistant protector. Will not recommend this hotel as a suite due to the very poor secondary (pull out) sleeping accommodations.
Stayed 3 nights in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear John, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the pull-out couch mattress in your suite. We understand the importance of comfortable sleeping accommodations, and it's disheartening to learn that the mattress did not meet your expectations.Your comments are valuable, and we appreciate your suggestion for more modern and comfortable options. We will certainly take this into consideration as we continuously strive to enhance our guests' experiences.Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Devin OkunoFront Office Manager

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and big enough for a family of 3. The living room is a bonus we love hanging out between the living and bedroom.
Stayed 1 night in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear Janette,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found the room clean and spacious, accommodating your family comfortably. It's great to know that you enjoyed the bonus of having a living room, providing a comfortable space for your family to hang out.We appreciate your feedback and look forward to the opportunity to welcome you and your family back for another enjoyable stay in the future. Safe travels!Warm regards,Devin OkunoFront Office Manager

8/10 Good

Jaime

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip
Was great thank you
Stayed 1 night in Dec 2023
Response from Devin Okuno, Front Office Manager on Feb 5, 2024
Dear John,Thank you so much for sharing your positive feedback! We're thrilled to hear that you had a fun trip and that everything was great. Your kind words mean a lot to us, and we're grateful for the opportunity to have been a part of your enjoyable experience.We appreciate your support and look forward to welcoming you back for more memorable moments in the future.Warm regards,Devin OkunoFront Office Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

samuel, Yorba Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
the furniture and bathroom is very outdated.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Free breakfast every morning and happy hour at night. We enjoyed our stay so much we ended up staying an extra night. Would definitely return.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vicenta

Liked: Cleanliness, staff & service, property conditions & facilities
It’s really nice
Stayed 1 night in Nov 2023

10/10 Excellent

Maria, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieren cobrar el estacionamiento y eso es parte del servicio que debe incluir el Hotel sino como te vas a hospedar ahí mejor buscas otro que si tengas estacionamiento.
Stayed 3 nights in Nov 2023