All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 75 out of 345 reviews" "
10 - Excellent
75
Rating 8 - Good. 94 out of 345 reviews" "
8 - Good
94
Rating 6 - Okay. 78 out of 345 reviews" "
6 - Okay
78
Rating 4 - Poor. 43 out of 345 reviews" "
4 - Poor
43
Rating 2 - Terrible. 55 out of 345 reviews" "
2 - Terrible
55
6.8/10
Cleanliness
7.0/10
Staff & service
6.8/10
Amenities
6.4/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
SILVIA
Mar 6, 2024
Liked: Staff & service
Need clean very well sheets and bedding clothes
SILVIA
Stayed 2 nights in Mar 2024
6/10 Okay
Pamela
Travelled with family
Mar 4, 2024
Disliked: Staff & service
Llegue y la persona de recepción me dijo que no tenia Ninguna reservación de expedia para esa noche. Insistí y le mostré la confirmación con la fecha del día, y me volvio a decir que no! Le lei la confirmación de nuevo, fecha etc y y después de rato me dijo mi nombre y asentí, dijo ah sii hay una de una cama! Le muestro que la reserva es de dos camas queen y no muy convencido me dice si si dos camas! Muy mala atención de esa persona en particular. Lugar limpio!
Pamela
Stayed 1 night in Mar 2024
10/10 Excellent
Edward
Travelled with family, Travelled with family and small children, Travelled with partner
Property was good, not the greatest rooms but still worth the stay, close to Disneyland which is where we were going. The staff was very friendly, welcoming and very very nice, definitely wouldn’t mind staying there again.
Unsafe neighborhood. Fearful of car being broken into. I was propositioned in the parking lot by someone of the same gender.
Dirty check in area. Dirty breakfast area. Water in room from faucet was gray in color. Wrinkled bedding.
Bolted door and locked myself into the bedroom and left as soon as I could, in the morning. I will never return to this hotel chain again.
I chose this hotel because the rates were decent them upon arrival it was very clean & I was satisfied with my choice. With that being said I work 12 hour days at the Hanger in Tustin and was gone from the hotel all day only to arrive back and find that my candy bag had been opened and some of them eaten. This to me was a violation of my space and trust and then upon making an immediate complaint staff laughed as if it was a joke not apparently understanding the principle behind my anger. This wasn’t about the candy this was about if you would steal a piece of candy open a sealed bag and feel you had the right to do so what else of my belongings would you feel you have the right to be entitled to.
Robyn
Stayed 3 nights in Dec 2023
8/10 Good
Don
Dec 5, 2023
Clean and convenient. Good location for visiting our friend in rehab.
The location is convenient and safe for our needs, plus the staff has always been friendly and helpful.
We'll be back as many times as we need, and we'll recommend it to our friends and family,
Thank you very much!
I always love their spa tub. I can spend hours in tub .Its quiet. It's clean. It's affordable. 711/ gas station across the street. Restaurant all around
The hotel is pretty clean for a budget hotel (no pests, towels and sheets were in good condition or new, smells fine, breakfast set up is clean). Perhaps request a room toward the back of the building or on the 3rd floor because my room toward the front was... ok. I've stayed here before and the room this time just seemed more used. I'll probably stay again due to its convenience to the hospital but request a different room
John
Stayed 3 nights in Aug 2023
6/10 Okay
John
Travelled with family
Aug 18, 2023
Liked: Cleanliness
The stay was to have cataract surgery and to have my daughter both care for me and visit her.
This property was nothing like it showed on the website The worker refused to change our room or fix the situation. I contacted expedia virtual chat and Tony didn’t help at all. I will never use expedia for any of my travel needs! This was the worst experience ever & it ruined my vacation.
I got here a bit late for check in, no one was around to check me in and the door was closed. 25 minutes someone comes in and helps me out after calling and ringing the bell constantly.
I stayed here for two nights. (Thursday and Friday)
On Monday I went to see my doctor since my body had so much itching, turns out I was attacked by bed bugs
hugo
8/10 Good
Marco
Jul 24, 2023
Marco
Stayed 1 night in Jul 2023
10/10 Excellent
Maria Guadalupe
Jul 23, 2023
Maria Guadalupe
Stayed 1 night in Jul 2023
10/10 Excellent
Crystal
Travelled with partner
Jul 19, 2023
Everything was great !!
Crystal
Stayed 2 nights in Jul 2023
10/10 Excellent
Domitila
Travelled with family, Travelled with family and small children
The property was nicely kept. But I didn't care for the woman that was working she accused me of stealing someone else's clothes out of the dryer. I couldn't dry my clothes. I had to take them to a laundry mat. She needs a lot better customer service skills.