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Reviews of Best Western Westminster Inn

2.5 out of 5
Best Western Westminster Inn
5755 Westminster Blvd, Westminster, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool was in the back of the property. The rooms were clean, except some of the walls were dirty, but other than that it was nice place to stay.
Stayed 2 nights in Mar 2024
Response from BW Management on Mar 21, 2024
Thank you for your feedback, please be assured your feedback regarding cleanliness, has been shared with the concerned department.We are looking forward to serve you again, on your next visit to Westminster. BW Management

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
Building was very old and the floor creaked and looked like it was coming up. We were on the second floor and the walkway was outside and sloped was narrow and sloped away from the building. The stairs were steep and elevator available.
Stayed 2 nights in Feb 2024
Response from BW Management on Mar 20, 2024
Hello,Thank you for your feedback, We are thrilled to inform you that we have been constantly making upgrades to our hotel to enhance your experience. Some of the recent upgrades include upgraded vinyl laminated flooring, 3.0 fast USB ports, and 4K 55-inch and larger TVs, just to name a few.We can't wait for you to experience these improvements firsthand during your next stay with us!BW Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW management on Mar 4, 2024
Thank you for the rating, we are looking forward to serve you again, on your next visit to Westminster.BW Management

8/10 Good

Hy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BW Management on Feb 19, 2024
Thank you for your feedback, we are looking forward to serve you again, on your next visit to Westminster.

6/10 Okay

Chau

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from BW Management on Feb 19, 2024
Thank you for your feedback, we are looking forward to serve you again, on your next visit to Westminster.

4/10 Poor

John

Travelled with partner
Disliked: Amenities
This Suite should NOT be rented to anyone who wants to sleep in past 6:00 am. That's when the Breakfast starts & they turn on the music. which can be clearly heard in this room. Also didn't like the fact that the bed is up against the wall so the person next to the wall has a hard time getting in and out of bed. Then there's the lack of ANY Electrical outlets or usb ports at the bedside.
Stayed 1 night in Feb 2024
Response from BW Management on Feb 16, 2024
Hello John,Thank you for your feedback, we are sorry to hear about your experience after your departure. Please be aware that we take every concern very seriously and it has been shared with the concerned department. We take pride to inform you, our hotel is one of the top rated hotel in orange county. Here at Best Western Westminster inn Cleanliness is our top notch priority. We do hope to see you on your next stay in Westminster.

6/10 Okay

kanndice

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from BW Management on Feb 16, 2024
Hello Kanndice,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

10/10 Excellent

Vu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 6 nights in Feb 2024
Response from BW Management on Feb 13, 2024
Thank you for your feedback, we are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Aram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Desk person. The our room was above my expectation, and the staff are very accommodating.
Stayed 1 night in Feb 2024
Response from BW Management on Feb 11, 2024
Hello,Thank you for your feedback, we are happy you enjoyed your stay with us, overall.We are looking forward to serve you again,on your next visit to Westminster.Thank you

2/10 Terrible

Greshaun

Stayed 1 night in Jan 2024
Response from BW Management on Mar 20, 2024
Thank you for taking time out to rate our hotel, we would really appreciate, if you can also let us know what can be done to earn perfect score.We are looking forward to serve you again, on your next visit to westminster.BW Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget option, especially considering free parking and free breakfast included . Close and easy ride to the beaches and many restaurant and bars in the area. Staff was very friendly. Quiet, safe and clean, comfy but dated room. Be aware that second floor rooms will have you carrying luggage upstairs - no elevators. Nice smaller pool, spa and putting green area in courtyard, although did not use. Would recommend.
Stayed 1 night in Jan 2024
Response from BW Management on Jan 26, 2024
Hello Laura,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Lena

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a non typical service dog but pets are not welcome which made me a bit uncomfortable
Stayed 2 nights in Jan 2024
Response from BW Management on Jan 26, 2024
Hello Lena,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we apologize if we made you feel that way. We are not a pet friendly hotel but we do accept Service Dogs. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BW Management on Jan 26, 2024
Hello Timothy,Thank you for the perfect score, We are looking forward to serve you again, on your next visit to Westminster.

8/10 Good

Judy, Nanaimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disposable utensils for breakfast. Nice room. Breakfast good. Busy road not much closeby.
Stayed 1 night in Dec 2023
Response from BW Management on Jan 14, 2024
Hello Judy,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.

10/10 Excellent

Alejandra

Travelled with family
Stayed 1 night in Jan 2024
Response from BW Management on Jan 14, 2024
Hello Alejandra,Thank you for the perfect score, We are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
I think this property is great! I love walking out to the grass and pool area. There is an amazing selection for breakfast, especially considering the small area.
Stayed 2 nights in Dec 2023
Response from BW Management on Jan 14, 2024
Hello Lynne,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

8/10 Good

Tea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were put into was dirty and not finished however the front office staff quickly got us into a clean room that was what I expected. overall a comfortable stay with friendly staff.
Response from BW Management on Jan 6, 2024
Hello Tea,,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

2/10 Terrible

Minh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from BW Management on Jan 6, 2024
Hello Minh,Thank you for your rating, We would really appreciate, if you can also let us know, what can be done to earn perfect score.

10/10 Excellent

THERESA

Liked: Cleanliness, staff & service
I liked the breakfast.
Stayed 1 night in Dec 2023
Response from BW Management on Jan 6, 2024
Hello Theresa,,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

10/10 Excellent

Hoan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanse and front desk the best services
Stayed 1 night in Dec 2023
Response from BW Management on Dec 30, 2023
Hello Hoan,Thank you so much for feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that for you. We will be looking forward to your next stay in Westminster.

6/10 Okay

Lisa

Disliked: Cleanliness
The warm breakfast was the best thing about the whole place. A couple of the staff members were very nice and helpful but one lady was very rude. I had to move rooms because the first one had no heat and was freezing and it was dirty. The next room had working heat but was dirty. There’s dried boogers, dirt, hair and spills on every wall. The tub had hair and you can tell no one had ever wiped a wall or base board. The area is not the best and I’m confused on why this place had such good reviews.
Stayed 3 nights in Dec 2023
Response from BW Management on Dec 28, 2023
Hello Lisa, We are sorry to hear about your experience after your departure, We strive to provide clean and comfortable stay but we did miss few check marks during your stay with us.Please be assured the front desk personnel in question was asked to go through training again and next steps will be determined based on the performance.BW Management

2/10 Terrible

Vu

Disliked: Cleanliness, staff & service, property conditions & facilities
The musty smell is quite unpleasant
Stayed 1 night in Dec 2023
Response from BW Management on Dec 5, 2023
Thank you for your feedback, We are saddened to hear about your experience after departure.As you can see from the other reviews, we strive to provide clean and comfortable stay but we did miss few check marks during your stay with us, we sincerely apologize for the same.We would have resolved all your concerns, only if the opportunity was given during your stay with us.we still hope that you will consider staying with us again, in near future.

10/10 Excellent

Preston

Stayed 1 night in Nov 2023
Response from BW Management on Dec 5, 2023
Thank you for the perfect score,We are looking forward to serve you again, on your next visit to westminster.

6/10 Okay

Yolanda

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent staff and service
Stayed 1 night in Nov 2023
Response from BW Management on Dec 1, 2023
Hello Yolanda,Thank you for your feedback Yolanda ,We are glad you enjoyed all the aspects of your stay overall, we are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked me in was really nice
Stayed 1 night in Nov 2023
Response from BW Management on Nov 20, 2023
Hello Austin,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

6/10 Okay

Sarah

It was ok but it is really old and the breakfast area, that is really really small and no privacy
Stayed 3 nights in Nov 2023
Response from by BW Management on Nov 18, 2023
Hello Sarah, Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

6/10 Okay

Scott

Stayed 3 nights in Nov 2023
Response from BW Management on Nov 15, 2023
Hello Scott,Thank you for the rating, we hope that you will consider staying with us again, in future.BW Management

8/10 Good

Leokadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is a little tight and full, but there is no room to expand the lot. The breakfast food was very good for the free breakfast. We enjoyed it. The pool and spa area was very clean and available. We didn't use it but other guests did. Our room was comfortable and spacious.
Stayed 2 nights in Nov 2023
Response from BW Management on Nov 13, 2023
Thank you for your feedback Leokadia,We are glad you enjoyed all the aspects of your stay overall, we are looking forward to serve you again, on your next visit to Westminster.BW Management

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from BW Management on Nov 5, 2023
Hello Nikki,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

10/10 Excellent

Hoan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ready good
Stayed 1 night in Nov 2023
Response from BW Management on Nov 2, 2023
Hello Hoan,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

8/10 Good

cam

Travelled with group
Liked: Staff & service, amenities
Staff is friendly
Stayed 4 nights in Oct 2023
Response from BW Management on Nov 2, 2023
Hello Cam,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Good hotel. Clean. Friendly staff. Ok breakfast. On main highway in an ok area.
Stayed 1 night in Oct 2023
Response from BW Management on Oct 30, 2023
Hello William,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.

8/10 Good

joseph

Liked: Staff & service, amenities
Older building great staff middle of nowhere
Stayed 1 night in Oct 2023
Response from BW Management on Oct 30, 2023
Hello,Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.BW Management

8/10 Good

Tamaree

Stayed 2 nights in Oct 2023
Response from by BW Management on Nov 18, 2023
Hello Tamaree, Thank you for your feedback, we are happy, you enjoyed your stay with us, we are looking forward to serve you again.

8/10 Good

Tuong-Nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights stay
Conveniently located. Service was good, breakfast a plus. Only complaint was the noise from the street and neighbor rooms. Insulation was awful.
Stayed 4 nights in Oct 2023
Response from BW Management on Oct 28, 2023
Hello, Tuong, Thank you for your feedback we are pleased to know that you enjoyed our service. We are sorry to hear about your experience after your departure. Please be aware that we take every concern very seriously and it has been shared with the concerned department. We do hope to see you on your next stay in Westminster.

10/10 Excellent

Aileen

Stayed 1 night in Oct 2023
Response from BW Management on Oct 30, 2023
Thank you for the perfect score, we are looking forward to serve you again, on your next visit to Westminster.BW Management

6/10 Okay

Lauren

Travelled with family and small children
Liked: Staff & service
The area around the motel was okay, although you could hear the traffic outside from inside the room. It was convenient to the highway. The bathroom was less than desirable- the tub flooded, the vent didn’t work properly so the room got incredibly humid and made the floor slippery, and it just felt a little dirty. The bed was very comfortable though. Breakfast was nice and the employees at the hotel were super nice and accommodating. I give them an A . The room could have been nicer though. The pool area looked decent, although we didn’t go in it.
Stayed 1 night in Oct 2023
Response from BW Management on Oct 22, 2023
Hello Lauren, Thank you for your feedback, we are sorry to hear about your experience after your departure. Please be aware that we take every concern very seriously and it has been shared with the concerned department. We take pride to inform you, our hotel is one of the top rated hotel in orange county. Here at Best Western Westminster inn Cleanliness is our top notch priority. We do hope to see you on your next stay in Westminster.

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the mini golf course and pool!! Thank you for the grab and go bag (breakfast)!!
Stayed 3 nights in Oct 2023
Response from BW Management on Oct 21, 2023
Hello June,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.

8/10 Good

MIYUKI, Fresno

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to HWY405 and Starbucks and Subway near by. There is patter golf on the property and my son and his friends had fun. Room I stayed was clean. The front staffs were nice.
Stayed 2 nights in Oct 2023
Response from BW Management on Oct 14, 2023
Hello Miyuki,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from BW Management on Oct 10, 2023
Hello Maureen,Thank you for the perfect score, we are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from BW Management on Oct 27, 2023
Hello Lisa,Thank you for your feedback regarding customer service, we are looking forward to serve you again, on your next visit to Westminster.

10/10 Excellent

Maralyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love these guys!
Absolutely love this place!! Everything was so neat and clean. It is very apparent that the employees work hard to go the extra mile to make this a really nice place. The staff was great, the hot tub was amazing and the breakfast was delicious. We will definitely return if we're back in the area again. Thanks for your hard work!
Stayed 1 night in Sep 2023
Response from BW Management on Oct 2, 2023
Hello Maralyn,We are delighted to know, you enjoyed your stay with us, we are eagerly looking forward to serve you, on your next visit to Westminster.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from BW Management on Oct 2, 2023
Hello,Thank you for the perfect score, we are looking forward to serve you again, on your next visit to westminster.

8/10 Good

Garrett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BW Management on Sep 24, 2023
Hello, Thank you for your rating, we are looking forward to seeing you again, on your next visit to westminster.

8/10 Good

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Sep 2023
Response from BW Management on Sep 21, 2023
Hello Shelby,Thank you for your feedback regarding customer service, we are looking forward to serve you again, on your next visit to Westminster.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BW Management on Sep 18, 2023
Hello,Thank you for the rating, we are looking forward to serve you again, on your next visit to westminster.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away trip with wifey
Check in was easy, bed was very comfortable, breakfast was good. Would stay here again
Stayed 1 night in Sep 2023
Response from BW Management on Sep 18, 2023
Hello,Thank you for your feedback, we are delighted to know, you enjoyed your stay with us, we are looking forward to serve you again, on your next visit to westminster.

6/10 Okay

nahid

Stayed 1 night in Sep 2023
Response from BW Management on Sep 21, 2023
Thank you for the rating, we are looking forward to serve you again.

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was fantastic very helpful…
Stayed 1 night in Sep 2023
Response from BW Management on Sep 16, 2023
Hello shelby,Thank you so much for your feedback, we are pleased to know that you enjoyed your stay with us overall. Our top priority is our guest to feel comfortable and we are pleased to know that we provided that. We will be looking forward to your next stay with us here at Best Western Westminster inn.

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BW Management on Sep 8, 2023
Hello Jesus,,Thank you for your rating, we are looking forward to serve you again.