Exterior

Reviews of Best Western Plus Raffles Inn & Suites

2.5 out of 5
Best Western Plus Raffles Inn & Suites
2040 S Harbor Blvd, Anaheim, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 483 out of 1016 reviews" "
Rating 8 - Good. 327 out of 1016 reviews" "
Rating 6 - Okay. 115 out of 1016 reviews" "
Rating 4 - Poor. 50 out of 1016 reviews" "
Rating 2 - Terrible. 41 out of 1016 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

janeth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here it was great .. our room was very Comfortable and the staff were all very friendly and welcoming. The pool was warm and the kids truly enjoyed it .. breakfast was yummy and the distance to Disney was not bad at all
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really clean. The breakfast daily was delicious. We loved that there was a microwave in the room! Great service by all staff!
Stayed 6 nights in Mar 2024

6/10 Okay

Cynthia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It was quite noise at night especially on the second floor other than that it was an ok stay
Stayed 3 nights in Mar 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
We overall liked our stay for the three nights plus it was my wife bday on March 22. A bit noisy Friday night with teens running around at 2am at the hotel. The front desk mistaken our booking I book a King bed room but instead they gave us a king bed with bunk beds? I didn’t want to go to the front desk and complain but we use the other side room for our luggage. But definitely the hotel needs some refurbish inside the rooms mostly. No usb port nor type C for phone charging so beware to take your plug in charger and cable for iPhone and android. The clock sitting by the bed has no place to charge phones. For the price it was affordable but definitely will stay more at a different hotel. Forgot one thing I lost my Mickey sweater thursday evening came checking on front desk, “some” will help and some will not do their job. But Sunday upon check out I went to ask again if my sweater has appear and the gentlemen ask one of the housekeeping to check the lost and found. Sooner later the housekeeping lady came walking with my sweater so I appreciate the guy at the front desk for actually doing his job and getting me my sweater! So if you ever lose something at that property just constantly ask the front desk because there different people who work their.

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean, friendly staff. Room did not have two queen beds we requested and instead had bunk beds but we made it work
Stayed 3 nights in Mar 2024

6/10 Okay

Cody, Saint George

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 28, 2024
Good afternoon Cody,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that you chose to stay with us.We are committed to providing the best possible experience for all our guests, and we would like to learn more about your stay to see how we can further improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Melissa

Disliked: Property conditions & facilities
Loud and just not that great
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 28, 2024
Dear Melissa,Thank you for taking the time to share your feedback with us. We value all input from our guests as it helps us to continually improve our services.We are sorry to hear that your recent experience did not meet your expectations. Additionally, we regret to hear that you experienced noise disturbances during your stay. We always strive to ensure a peaceful environment for our guests, and we would have been more than happy to address any noise issues promptly had we been made aware of them. We encourage guests to reach out to our front desk team so that we can take appropriate action to resolve any concerns.We are committed to providing the best possible experience for all our guests, and we would like to learn more about your stay to see how we can further improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. Your input is invaluable to us as we strive to exceed the expectations of our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Close to disneyland
Stayed 1 night in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 28, 2024
Good afternoon Kathy,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that you chose to stay with us.We are committed to providing the best possible experience for all our guests, and we would like to learn more about your stay to see how we can further improve. If you have any specific comments or suggestions, please don't hesitate to share them with us. Your input is invaluable to us as we strive to exceed the expectations of our guests.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Our Best, Kareena Alliss - Sales Coordinator

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 28, 2024
Dear Veronica,Thank you for taking the time to share feedback with us. We value all input from our guests as it helps us to continually improve our services.We are sorry to hear that your recent visit did not meet your expectations and we apologize for any inconvenience or discomfort you experienced. Our team works tirelessly to ensure all of our guests receive the best service possible and we regret that we fell short during your stay. We would greatly appreciate any additional details you could provide regarding your concerns, as this will help us to address any issues and ensure a better experience for future guests.Please feel free to reach out to us directly so that we can further discuss your experience and work towards a resolution.Thank you again for your feedback. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Vanessa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was awesome. But for the price we paid parking was a nightmare and no resolutions where attempted, everyone just parked behind every car. But on a positive note the gym was amazing n
Stayed 4 nights in Mar 2024
Response from Kareena Alliss - Sales Coordinator on Mar 25, 2024
Good morning Vanessa,Thank you for choosing to stay with us and for taking the time to provide feedback regarding your recent visit. We are so pleased to hear that you enjoyed your stay and especially enjoyed our fitness center. Our team is dedicated to creating positive and enjoyable experiences for all of our guests and we thank you for your feedback regarding the parking situation. We do apologize for the inconvenience this caused during your stay. Please know that your input is extremely valuable to us as we are always looking for ways to improve our services. Additionally, we are very excited to inform you that our property is currently undergoing extensive enhancements to further heighten our guest experience. We are delighted to showcase all new flooring, furniture, lighting, additional USB ports and completely updated bathrooms in our guests rooms. Thank you again for your review and we hope to have the pleasure of welcoming you back to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Needed standard pillows, they only had small square pillows.
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 23, 2024
Good afternoon Ana,Thank you for choosing to stay with us and for taking the time to leave feedback regarding your recent stay. We happy to see that you enjoyed your stay and that our accommodations met your expectations. Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that we were able to create a positive experience for you.We also thank you for your feedback regarding the bed pillows. Your input is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Ayelet

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 12, 2024
Good afternoon Ayelet,Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret any inconvenience or dissatisfaction you may have experienced.Upon further investigation of your reservation, we understand that one of the inner windows in your room did not lose properly. We truly regret any discomfort this may have caused you. However, in recognition of your concerns, I would like to point out that we took immediate action to address the situation by notifying maintenance, offering another room and applied a discount for your inconvenience. We're sorry to learn that despite the discount provided, your overall experience did not meet your expectations. Again, please accept our sincerest apologies for any shortcomings you encountered during your time with us.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more positive experience. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kareena Alliss - Sales Coordinator on Mar 25, 2024
Good morning Christopher,Thank you for choosing to stay with us and for taking the time to leave a review, we really appreciate it! It's wonderful to know that our team was able to create a positive experience for you during your stay. We always strive to provide exceptional service to all of our guests and it's truly rewarding to receive positive feedback. Additionally, we are very excited to inform you that our property is currently undergoing extensive enhancements to further heighten our guest experience. We are delighted to showcase all new flooring, furniture, lighting, additional USB ports and completely updated bathrooms in our guests rooms.Thank you again for your review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Marina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Close to the park if you choose to walk but shuttle options right nearby - great location. Breakfast was wonderful each day with a good variety and it changed daily. The coffee machine in the lobby for morning lattes was an huge bonus! Our room was comfortable and clean for our group of 5. The staff were also so friendly and helpful! Only issues were out toilet breaking one day but they had it fixed the following morning and our TV stopped working one day (but worked again on its own the following day).
Stayed 5 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 22, 2024
Good afternoon Marina,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great stay and that our location, breakfast offerings, and amenities met your expectations and added to your experience. We do apologize for the inconvenience caused by the issues you experienced with the toilet and TV during your stay. However, we're glad that our team was able to promptly address these concerns, ensuring that they were resolved in a timely manner.It's also wonderful to know that you found our team friendly and helpful throughout your stay. Providing exceptional service is a top priority for us, and we're delighted that our team was able to enhance your overall experience.Your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Sonia, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and close to Disney! 1st thing there’s a heater/ac a real heater. The highs were in the 64 and lows in the 40s being from Tucson, Arizona this is cold. Breakfast was served warm and was good very convenient for people getting up early to leave to Disney. It’s 1.2 miles from Disney land a lot of people were walking to but we opted for Lyft. Parking was great able to see my vehicle all times of the day. The u shaped hotel made it safe and had 1 entrance and exit. I really didn’t hear any construction as I was so tired from Disney land. I didn’t mind the trade for 1/2 off parking and low deposit was worth it. Love the staff very kind and caring. Would book again if going to Disney.
Stayed 3 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 13, 2024
Good afternoon Sonia,Thank you so much for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location clean and convenient for your needs. It's also wonderful to know that you found our team welcoming and friendly. We really appreciate your kind feedback about our team. Providing exceptional service and hospitality is always our top priority, and we are thrilled to hear that our team members made a positive impression on you.Thank you for choosing to stay with us, and we would be honored to welcome you back for another fantastic Disney adventure in the future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 13, 2024
Good afternoon Jennifer,Thank you for choosing to stay with us and for taking the time to leave feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret any inconvenience or dissatisfaction you may have experienced.While we appreciate your feedback, it would be immensely helpful for us to understand the specific areas where we fell short so that we can address them promptly. Without more detailed information, it's challenging for us to identify the issues you encountered and take appropriate action to ensure that future guests do not encounter similar problems.We strive to provide exceptional service and accommodations for all our guests, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly with any further comments or concerns you may have.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here, location was convenient for us.
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 12, 2024
Good afternoon Marisela,Thank you for choosing to stay with us and for taking the time to leave us a review, we really appreciate it! It's wonderful to know that we wee able to create a comfortable and enjoyable experience during your visit. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Totieanna

Liked: Cleanliness, staff & service, property conditions & facilities
Verry great and will be back
Stayed 2 nights in Mar 2024
Response from Kareena A. - Sales Coordinator on Mar 22, 2024
Good afternoon Totieanna,Thank you for choosing to stay with us and for taking the time to share your positive experience with us. It's wonderful to know that we were able to create a comfortable and enjoyable experience during your visit. We always strive to provide exceptional service to all of our guests and it's so rewarding to receive positive feedback.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 12, 2024
Good afternoon Ronald,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are so pleased to see that you enjoyed your stay and that our accommodations met your expectations. Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that we were able to create a positive experience for you.Additionally, We're sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and enjoyable stay for our guests, and we regret any inconvenience or dissatisfaction you may have experienced.While we appreciate your feedback, it would be immensely helpful for us to understand the specific areas where we fell short so that we can address them promptly. Without more detailed information, it's challenging for us to identify the issues you encountered and take appropriate action to ensure that future guests do not encounter similar problems.We strive to provide exceptional service and accommodations for all our guests, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly with any further comments or concerns you may have.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more positive experience.Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got an upgraded room and it fit the family well and was comfortable. Also took less than 20 min to walk to Disney front gate. All around good value.
Stayed 2 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 8, 2024
Good morning David,Thank you for choosing to stay with us and for taking the time to share your positive experience, we really appreciate it!We are so pleased to her that you enjoyed your stay and that our accommodations met your expectations. It's also wonderful to know that our location was convenient for your Disney trip.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the pleasure of welcoming yo back gain to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Craig

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Really not fair to properly review this property because it is under construction. But it would have been nice to know that it was under remodel in advance . . . It is definitely in need of a facelift, the old is very dated so I commend the company for the renovation. I would like t stay there when complete. The price was a good value, and the parking very protected from people wandering into the area. I am a huge fan of the their beds! Super Comfy!! Great service att he front desk as well. . . .
Stayed 1 night in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 4, 2024
Good afternoon Craig,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We sincerely appreciate your understanding regarding the ongoing renovations at our property. We apologize for any inconvenience this may have caused during your stay.We're thrilled to hear that despite the construction, you found value in our accommodations and appreciated the level of security provided in our parking area. It's also fantastic to know that you enjoyed the comfort of our beds and received excellent service from our front desk team. It's our top priority to provide exceptional service to all of our guests and it's wonderful to receive positive feedback.We're committed to enhancing our guests' experience, and your commendation for our renovation efforts is greatly appreciated. We look forward to welcoming you back once the renovations are complete, and we're confident that you'll love the refreshed look and feel of our property. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Elissa

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 4, 2024
Good afternoon Elissa,Thank you for choosing to stay with us and for taking the time to provide insight on your recent stay. We appreciate your feedback, as it helps us to continuously improve our services and facilities.While we're glad to see that you enjoyed your stay for the most part, we also understand that there may have been aspects of your experience that fell short of your expectations. We would greatly appreciate any specific comments or suggestions you may have, as they would assist us in addressing any areas of concern and ensuring a more enjoyable stay for future guests.If there is anything further you'd like to share about your experience, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Terry

Travelled with family, Travelled with family and small children
Liked: Amenities
We like the modifications of the property. Remodeling the rooms by making them suites allowed effective use of the rooms for families.
Stayed 4 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 4, 2024
Good morning Terry,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are so pleased to hear that you enjoyed your stay and that our Family Suite was a good fit for you during your stay. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your feedback and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property.Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 4, 2024
Good morning Jessica,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay and that we were able to create an enjoyable experience during your visit.. Our team is dedicated to providing exceptional service to all of our guests and it's wonderful to know that we succeeded in creating a positive experience for you. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms in our guest rooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

gail

Stayed 2 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Mar 28, 2024
Dear Gail,Thank you for taking the time to share your feedback with us. We value all input from our guests as it helps us to continually improve our services.We are sorry to hear that your recent visit did not meet your expectations and we apologize for any inconvenience or discomfort your experienced. We would greatly appreciate any additional details you could provide regarding your concerns, as this will help us to address any issues and ensure a better experience for future guests.Please feel free to reach out to us directly so that we can further discuss your experience and work towards a resolution. Our Best, KAreena Alliss - Sales Coordinator

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was under construction!!! And we didn’t know. It’s older so it looks like they’re doing upgrades. But they are using parking spots to house construction materials and parking was horrendous. We didn’t want to leave because we weren’t sure if we would have a spot when we got back. Don’t book here until they finish their upgrades. We stayed 2/15/24-2/19/24.
Stayed 4 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Feb 21, 2024
Good afternoon Robert,Thank you for choosing to stay with us and for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced due to the ongoing enhancements during your recent stay with us. We understand how disruptive construction can be, especially when it impacts amenities like parking. Normally we have plenty of parking, however due to rain delays extending our entrance renovation project and the property being sold out for two events at the Convention Center, unfortunately parking was limited on Friday and Saturday night. We sincerely regret that this aspect of your stay fell short of your expectations, and we truly appreciate your understanding during this transitional period.It is our goal to provide exceptional service to all of our guests and to ensure that our guest's feel valued and respected. Though we did refund two nights of parking for the inconvenience we understand that this may not fully compensate. Please accept our sincere apologies for any inconvenience or frustration you experienced. We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our services during your next visit.Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Victor, Bellevue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing booked a one night stay to go to Disneyland and staff was courteous and friendly with excellent staff also the continental breakfast was so far the best food was great and would stay here in the future.
Stayed 1 night in Feb 2024
Response from Kareena A. - Sales Coordinator on Feb 21, 2024
Good afternoon Victor,Thank you so much for your kind words and for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our team made such a positive impression on you. Providing excellent service is always our top priority, and we're delighted that our team was able to make your visit memorable and enjoyable.We're also pleased to hear that you enjoyed our continental breakfast offerings. It's wonderful to know that you found the food to be great and that you would consider staying with us again in the future.We truly appreciate your feedback and your recommendation. It means the world to us to know that we exceeded your expectations and provided you with a comfortable and pleasant experience. We look forward to welcoming you back for another fantastic stay, whether it's for another Disneyland adventure or for any other reason.Thank you again for staying with us and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Dietmar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to Disneyland and within walkable distance. Full breakfast options were great. Construction made parking a bit of a hassle but otherwise great stay.
Stayed 5 nights in Feb 2024
Response from Kareena Alliss - Sales Coordinator on Feb 19, 2024
Good afternoon Dietmar,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We are so pleased to hear that you enjoyed your stay and found our location convenient for your needs. It's also great to know that you enjoyed our hot breakfast options as well!We do apologize for the inconvenience you experienced regarding parking and sincerely appreciate your feedback as it helps us determine areas in which need improvement. Thank you again for your feedback and we hope to have the pleasure of welcoming you back again!Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Maria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 6 nights in Feb 2024
Response from Kareena A. - Sales Coordinator on Feb 13, 2024
Good afternoon Maria,Thank you for choosing to stay with us and for taking the time to share your positive experience. we are so pleased to hear that you enjoyed your stay and that you found our team welcoming and attentive. We always strive to provide the best service possible to all of our guests and it's wonderful to know that we were able to create a comfortable and enjoyable visit.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the pleasure of welcoming you back!Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Richard

Stayed 4 nights in Feb 2024
Response from Kareena Alliss - Sales Coordinator on Mar 25, 2024
Good afternoon Richard,Thank you for choosing to stay with us and for taking the time to share your experience. We are pleased to see that you enjoyed your stay and that our accommodations met your expectations. Our goal as a team is to ensure our guests have a comfortable and enjoyable visit, and we are so happy to have succeeded with your visit. Additionally, we are very excited to inform you that our property is currently undergoing extensive enhancements to further heighten our guest experience. We are delighted to showcase all new flooring, furniture, lighting, additional USB ports and completely updated bathrooms in our guests rooms. We thank you again for your review and hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - sales Coordinator

4/10 Poor

Suzette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
More lights pls
Stayed 2 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Feb 5, 2024
Good afternoon Suzette,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate hearing from our guests and value your input.We noticed your review indicates a less than satisfactory experience, but unfortunately, the feedback is quite brief, mentioning "more lights" without specific details. We apologize that your stay did not meet your expectations, and we are eager to address the concerns you had. If you are willing to share additional information regrading your stay, please feel free to contact us directly.Thank you again for your review and we hope to have the pleasure of welcoming you back again to provide a superior experience. Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Kate

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Feb 5, 2024
Good afternoon Kate,Thank you for choosing to stay with us and for taking the time to provide feedback regarding your visit. We value the opinions of our guests and appreciate your willingness to provide input. We noticed that your review indicates some dissatisfaction with your visit, and we sincerely apologize that your experience did not meet your expectations. We are always eager to address any concerns and make improvements based on our guests' feedback.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the opportunity to welcome you back to provide a superior experience. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Went to Disneyland it was rite down the street and had a lot off places around to eat and shop recommend this place for the family
Response from Kareena A. - Sales Coordinator on Feb 5, 2024
Good afternoon Juan, Thank you for choosing to stay with us and for taking the time to share your positive experience. We are so pleased to hear that you enjoyed your stay and that our location was convenient for your trip to the Disney Parks.It's always our goal to provide a convenient and comfortable experience for our guests, and we're pleased to know that our location and the amenities in the surrounding area met your expectations.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank yo again for your review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for our family of 5 with a separate room for the kids. The heated pool was the kids highlight and breakfast was always a little extra. There was some construction taking place in the parking area and the property was a bit older than it had appeared in the photos, but we enjoyed our time
Stayed 3 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Feb 5, 2024
Good afternoon Mark,Thank you for choosing to staying with us and for taking the time to provide feedback regarding your visit. We are delighted to hear that the room arrangement was perfect for your family of 5 and that the heated pool was a highlight for the kids. It brings us joy to know that you enjoyed our hot breakfast options as well. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property! Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

Jessica

Travelled with family
Rude. Said they where sold out and wasn’t sold out so had to move hotels last minute with my 3 year old daughter
Stayed 2 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Feb 6, 2024
Good morning Jessica,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered at the end of your stay. Please know that we hold ourselves to high standards regarding the level of service we provide to all of our guests and apologize if we fell short. We also apologize if there was a miscommunication regarding our vacancy, however on your departure date, you were informed that the specific room type you originally reserved and requested to extend accommodation for was sold out. Unfortunately due to the condition the original room was left in, we were unable to accommodate another reservation for a different room type.Our Best,Kareena AllissSales Coordinator

6/10 Okay

BENJAMIN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Feb 3, 2024
Good afternoon Benjamin,Thank you for staying with us and for taking the time to provide feedback regarding your stay. We appreciate all guest feedback as it gives us the opportunity to identify areas that need improvement. Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your feedback and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Melaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's perfect for a trip to Disneyland, The shuttle services we great, also could walk if you wanted, the breakfast was good and the rooms were clean, comfortable, and quiet.
Stayed 4 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Jan 23, 2024
Good afternoon Melanie,Thank you for sharing your positive feedback regarding your recent stay with us. We're thrilled to hear that you found our property perfect for your trip to Disneyland. We're delighted to hear that you enjoyed our hot breakfast and that our rooms amenities met your expectations in terms of cleanliness and comfort. Ensuring our guests have a wonderful experience is our top priority, and your feedback is truly appreciated. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to let us know.We hope to have the pleasure of welcoming you back on your next trip to Disneyland. Thank you for choosing to stay with us! Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Sagrario

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was easily accessible for us. The receptionists were all very professional and knowledgeable. I left some items behind and they promptly called to let me know that they had been recovered and would be able to ship them to me after sending them a shipping label. The kitchen staff were very courteous and helpful during breakfast times. The food was kept well stocked and the staff was constantly checking in with people to make sure everything was fine. What I didn't like, was that the rooms were a little musty. The toilet was too low for my disabled siblings. And the handicap parking was not accessible. All of it was taken up for materials being used to remodel?? I think another area of the parking could have been used for that.
Stayed 4 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Jan 23, 2024
Good afternoon Sagrario,Thank you for choosing to stay with us and for taking the time to share feedback from your visit with us.It's wonderful to hear that our breakfast attendants helped make your morning experience more enjoyable. We strive to maintain high standards in guest service, and your positive comments are truly rewarding for our team.However, we regret to learn about the issues you encountered during your stay. We sincerely apologize for the inconveniences and discomfort you experienced during your stay. Your feedback is valuable to us, and we will review these concerns to identify areas for improvement. Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.We really appreciate your constructive feedback as it allows us to enhance the quality of our services. We hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Zach

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Jan 23, 2024
Good afternoon Zach,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are thrilled to see that you enjoyed your stay!It's always wonderful to know that our team was welcoming and friendly and hat our accommodations met your expectations.Thank you again for your positive feedback and we hope to have the pleasure of welcoming you back again! Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kareena A. - Sales Coordinator on Jan 23, 2024
Good afternoon Carol,Thank you for choosing to stay with us and for taking the time to leave a review, we really appreciate it! We are so glad to see that you enjoyed your stay and that our accommodations met your expectations. Our team here at Best Western Plus Raffles Inn & Suites are dedicated to providing the best service possible to all of our guests and it's truly rewarding to receive your positive feedback!Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

6/10 Okay

James

Stayed 3 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Feb 5, 2024
Good morning James,Thank you for choosing to stay with us and for taking the time to share feedback regarding your recent visit. We appreciate all guest feedback as it allows us to address areas that need improvement. If you would like to address specific points of your stay, please don't hesitate to contact us at the property directly.Additionally, our property is currently undergoing some exciting renovations to enhance future experiences with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the pleasure of welcoming you back again. Our Best, Kareena Alliss - ales Coordinator

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Jan 19, 2024
Good morning Erika,Thank you for taking the time to leave a review, we really appreciate it! We are pleased to see that you enjoyed your stay and that our accommodations met your expectations. We take great pride in providing exceptional service to all of our guests and it's wonderful to know that you had a good experience.Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank you again for your review and we hope to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Karla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Jan 4, 2024
Good afternoon Karla, Thank you for for choosing to stay with us and for taking the time to leave feedback regarding your recent stay.We are happy to see that you enjoyed your stay and that our accommodations met your expectations. Here at Best Western Plus Raffles Inn & Suites, we take pride in providing the best service possible to all of our guests and it's always amazing to receive positive feedback.Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Stacie

Stayed 3 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Feb 2, 2024
Good afternoon Stacie,Thank you for for choosing to stay with us and for taking the time to leave a review, we really appreciate it! We are so pleased to see that you enjoyed your stay and that our accommodations met your expectations. Our team works diligently to ensure that each guest has a comfortable and enjoyable visit and it's always wonderful to receive positive feedback.Thank you again for your review and we hoe to have the pleasure of welcoming you back! Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much for everything
Stayed 6 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Dec 30, 2023
Good afternoon Nicolas,Thank you for choosing to stay with us and for taking the time to leave a review. We are so pleased to hear that you enjoyed your stay and that our accommodations met your expectations. Our team takes great pride in providing exceptional service to all of our guests and it's so rewarding to receive such positive feedback.Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property.Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Yendi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Dec 28, 2023
Good afternoon Yendi,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are thrilled to see that you enjoyed your stay. Our team take great pride in providing excellent service to all of our guests and we are thrilled to know that we succeeded with your visit. Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well. Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

8/10 Good

Vedran

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Thanks.
Overall great service, clean and close to Disneyland.
Stayed 7 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Dec 28, 2023
Good afternoon Vedran,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an enjoyable experience and found our team welcoming and attentive. We take great pride in providing excellent service, and it's always rewarding to know that our efforts have made a positive impact on our guests.Your feedback is invaluable to us, and we genuinely appreciate your kind words.Thank you again for your review and we hope to have the pleasure of welcoming you back again to enjoy the enhancements to our property. Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Dec 20, 2023
Good afternoon Kristi,Thank you for taking the time to leave a positive review following your recent stay with us. We truly appreciate your feedback and are pleased to see that you enjoyed your stay. If there are any particular aspects of your stay that stood out to you or any suggestions you might have for improvement, we would be grateful to hear them. Your insights are invaluable to us as we continually strive to enhance the quality of our services.We hope to have the pleasure of hosting you again in the future, and if there's anything specific you would like to share or discuss, please feel free to reach out to us.Our Best, Kareena Alliss - Sales Coordinator

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
We were told we were getting a renovated room and didn’t. They were doing construction and had all of their handicap spaces blocked off but two… which made it difficult with someone in a wheel chair who NEEDED the ramp to get off the sidewalk. We were there for eight nights and never had our room cleaned or sheets changed. The shuttle for Disney is not part of their hotel, it is public and you have to go out to the main street to access it. It is a bit of a hike if you decide to walk it, especially after the end of a long day a the park. We will not be staying here again. Hotels cleaner and closer for the same price. Breakfast is in a very tiny space and difficult to move in and we were never able to find an open table when we went down.
Stayed 4 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Dec 19, 2023
Good morning Donna, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our property. Your comments are invaluable to us, as they help us identify areas where we can improve and provide a better experience for our guests. We are disappointed to learn that your room was not cleaned stay. This is certainly not the level of service we aim to provide, and we apologize for the oversight. Our housekeeping team is instructed not to enter rooms that are displaying the do not disturb sign, however we will investigate this matter further to ensure it doesn't happen in the future.We genuinely value your input, and we understand that you have alternative options for accommodations. We regret that your experience did not meet your expectations, and we hope you will consider giving us another chance in the future to provide you with the superior service you deserve.Our Best, Kareena Alliss - Sales Coordinator

10/10 Excellent

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kareena A. - Sales Coordinator on Dec 19, 2023
Good morning Sylvia, Thank you or choosing to stay with us and for taking the time to leave a review, we really appreciate it! We are so pleased to see that you enjoyed your stay and that our accommodations met your expectations Additionally, our property is currently undergoing some exciting renovations to enhance your future experience with us. We are making significant improvements by adding new flooring, furniture, lighting fixtures, and updating our bathrooms. We are excited about the upcoming changes and are confident that you will love the upgraded features and amenities when they are complete. We are also pleased to announce that our breakfast area will be undergoing renovations as well. We understand the importance of a great start to your day, and we are committed to creating a refreshed and inviting space where you can enjoy a delicious breakfast each morning. The new breakfast area will offer a more contemporary and spacious design as well.Thank yo again for your review and we hope to have the pleasure of welcoming you back again soon! Our Best, Kareena Alliss - Sales Coordinator