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Reviews of Gateway Coonoor - IHCL SeleQtions

3.5 out of 5
Gateway Coonoor - IHCL SeleQtions
Church Road, Upper Coonoor, Coonoor, Tamil Nadu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 65 reviews" "
Rating 8 - Good. 26 out of 65 reviews" "
Rating 6 - Okay. 2 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vishnu Siddharth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! The staffs were all very friendly and accommodating.
Stayed 1 night in Oct 2023

6/10 Okay

Shekhar

Travelled with partner
Liked: Cleanliness, staff & service
Overall it was sort of just OK stay. We selected this property since Taj brand was attached with it. Food was good and staffs were courteous and ready to help you all the time. But biggest disappointment was room that was offered to us. It was really small for 2 person and I seriously cursed myself for spending 25k per night for that hideous room. The rooms ends as soon as you enter into. It’s not worth your money. Seriously disappointed with room.
Response from Bala on Apr 21, 2023
Dear Mr. ShekharGreetings From Gateway Coonoor – IHCL SeleQtions Thank you for giving us your feedback regarding your stay with us during your recent visit to Coonoor. I am quite embarrassed and perturbed to know that the room is not un to your expectation. Kindly accept my sincere apologies. We will certainly take your detailed feed back with concerned team & in the ongoing renovation and ensure the corrective actions are initiated. Your kind word of appreciation was shared with the team.I would also like to request you to treat this as a one off incident and not hold this against us and give us an opportunity to look after you in the tradition and hospitality that is synonymous with the IHCL.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times Regards, Bala Murugan Front Office Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Bala on Jun 9, 2022
Dear Sir Greetings From Gateway Coonoor - IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

10/10 Excellent

ARUNKUMAR

Stayed 2 nights in Apr 2022
Response from Bala Murugan on May 6, 2022
Dear Mr. Arunkumar Greetings from Gateway Coonoor - IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited and motivated to strive for excellence with your rating. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 Good

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

RAJIV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2021

10/10 Excellent

Boris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Really nice hotel with dedicated staff. I strongly recommend
Stayed 1 night in Jul 2021
Response from Bala Murugan on Aug 2, 2021
Dear Mr. Boris, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited with your kind word of appreciation. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office | Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Gateway Coonoor - calm serene relaxing
Great location within Coonoor. Sprawling green property with plenty of open space , gardens and trees. Calm and serene surroundings. Food is good, overall very friendly and helpful staff includes front desk , house keeping and restaurant. The improvements are mostly to do with age of the bungalow that has been converted to a hotel. Condition and upkeep can be better .
Stayed 4 nights in Dec 2020
Response from Bala Murugan on Jan 9, 2021
Dear Sir , Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you had enjoyed your stay & services. We have noted your feedback, kindly be informed the room refurbishment plans are on, which will be executed shortly. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office / Food & Beverage Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute property
Beautiful cute property, a bit old and the interiors are a bit dated. Overall great experience. Staff are very courteous.
Stayed 1 night in Dec 2020
Response from Bala on Dec 22, 2020
Dear Mr. Sir, Greetings from Gateway Coonoor IHCL SeleQtions. Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am delighted to know that you had enjoyed your stay & services. Your kind word of appreciation was shared with team. We have noted your feedback, we will certainly take up it in our forthcoming refurbishment. Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times. Regards Balamurugan Front Office - Food & Beverage Manager

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little England
Stayed two nights. Loved the colonial feel of the hotel just up on the hill above the town of Coonoor. Particularly having a small study area with a fireplace. We passed on the toy train to Ooty but enjoyed a day walking up to Sims Park and then down into the hustle and bustle of the town before escaping back to manicures lawns and watching the mist roll over the hills. A jumper is really needed here in the evenings. The only disappointment was the restaurant. High prices but not high quality. We suspect tinned mushrooms was a key ingredient of our mushroom and pea curry, and my stir fried Bhindi was well over salted. Serving popadoms was a nice touch but no sauces or chutneys to go with it. And why is hot food served on cold plates? Even though I can see a warm plate contraption in evidence. Lovely dinning room but lacked any real sophistication which was a shame. Otherwise an enjoyable stay.
Stayed 2 nights in Feb 2020

8/10 Good

Namrata

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

ganeshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very nice property located in the centre of coonoor. Staff was excellent and always went the extra mile. Service was prompt and they make you feel at home
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Basu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Sudha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and service is excellent
Stayed 2 nights in Dec 2019
Response from Bala on Dec 17, 2019
Dear Sudha Thank you for giving us your feedback regarding the stay with us during your recent visit to Coonoor. I am glad to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team. Madam, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times.

8/10 Good

sadashiva rao

Liked: Cleanliness, staff & service, room comfort
Hotel should change all beds refurbish the whole furniture and fittings
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nineteen Century flare, Twentyfirst Century comfor
Great hotel in the British Colonial fashion. Good views, beautiful gardens, nice facilities, helpful staff and many extras. We visited in January and each night a staff member would come and start a fire in our bedroom fireplace. Still not warm enough? Ask for a hot water bottle for your bed! The hotel is centrally located making it easy to enjoy all Coonoor has to offer.
Stayed 2 nights in Jan 2019

4/10 Poor

Mark, Coonoor

Liked: Cleanliness
Disliked: Property conditions & facilities
Taj, congratulations on restoring the Kumarakom, plus the upgrading of the Savoy going on at present. Now it is time to share some attention for the Gateway Coonoor, a facility in desperate need of some love. Hint: Take care with Hôtel arranged transport operator.
Stayed 2 nights in Jan 2019

10/10 Excellent

Boone, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel! It’s a bit rustic, but in a very appropriate fashion. If you are looking for a modern sort of stay, this place is not for you. The dining room feels like you have been transported to the 1970s. All of the staff are professional, courteous, and go out of their way to assist. Only wish: we wished they had an area with sofas, tables and a lit fireplace in the main lodge. The fireplace they had lit didn’t have too much loungy furniture, and the one that had all the good furniture, didn’t have the fireplace lit. This is where we would like to have cocktails and engage conversations with other guests. Tip: You are probably coming here for teas and trains, but don’t miss the food market by the bus and train station. It’s peaceful, friendly, and welcoming - our favorite food market in India.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel with an old world charm. Friendly and helpful staff - overall a great experience.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near by coonoor station. Very good room service. Staff is good. Food is okay
Stayed 1 night in Dec 2018

10/10 Excellent

Prakash, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained heritage property
Pleasant and helpful front office staff.... surprised us with a free upgrade...... restaurant as efficient and neat as most of the taj properties we have stayed in... rooms are neat and comfy... would like to return and stay longer...
Stayed 1 night in Apr 2018

8/10 Good

Pip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm
We chose to stay here for just one night as a treat for my birthday and had a lovely time. The hotel is in a quirky old building in a quiet location and set in lovely gardens. Our room was huge, well equipped, very comfortable and with the best hot shower we have had during our travels so far. Loved the turn down service and the provision of hot water bottles. The staff were all excellent and couldn't do enough to help - including providing a surprise birthday cake when we hadn't even told them about my birthday. The restaurant food was very good and the breakfast buffet very varied and more then plentiful. A lovely break - just what we wanted.
Stayed 1 night in Feb 2018

10/10 Excellent

Murli Menon, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent way to Unwind
Hotel is very well located at Upper Coonnor. Silent and exceedingly relaxing. Rooms have a good Lawn section outside most rooms. Staff are very polite and Unobtrusive, when they go about their job. Front desk and F & B staff are really good. Very Polite and Attentive. The Gen. Mgr. Mr Muraleedharan runs the place very efficiently, as do the others in his team.
Stayed 4 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good facilities and value. Good ambience food and the Taj lives up to it's name

10/10 Excellent

Jitu, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel set in a beautiful surrounding
We had a very good time here. The stay was very comfortable and staff were excellent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall a good hotel with decent rooms. Staff is extremely helpful and friendly.

8/10 Good

ROHIT

Liked: Cleanliness, staff & service, room comfort
Hotel staff was excellent... always happy to serve
Home away from home....

10/10 Excellent

jyotindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Amazing place to stay...superb rooms...good service...nothing can go wrong about this Taj property

8/10 Good

Vasanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hill view hotel with Traditional aspects
The hotel was splendid, 150 years of history and Taj has maintained its rustic look. Raised ceilings, wooden floor, fire place and colonial type furniture. Food was excellent, the only place you will get good food in all of Coonoor, Hamilton Bar serves as the local watering hole, though a little collection they have the best use of resources available. "The Hot Toddy" was a relish to an aching throat and a must try. Buffet had a wide spread but interestingly South Indian variants that are a delight to eat with local spices and veggies sourced. If you are interested in authentic traditional south Indian dishes (Thondaimandalam dishes), this is the place to try it. Especially, the Rasam, Kara Kozhambu, Meen Poondu Kozhambu and the railway lamb curry are the best. I reserved the last for the best, the staffs! Ever smiling & ever accommodating. They try the best for you to feel at home. My wife had some chronic neck pain and they were regular in providing ice packs even if we forgot to ask. Overall, this place is a hit and has many regulars, I believe they have earned a regular in us as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice location
It was a pleasant stay.. The interiors need a good painting job. With bright opulent colors. Am sure it will change the outlook of the room itself.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !!
Great place!! Absolutely loved it!! Highly recommended !!

8/10 Good

MATHEW

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arul Praveen
The staff here are extremely efficient and attentive. The hotel itself is a little faded but rather charming. The driver/guide named Arul Praveen is very knowledgable and took me to several wonderful local places that I would never have known about otherwise including a very small, privately owned eucalyptus oil distillery and a temple located in the midst of a forest. He also enabled me to actually go into the fields of a tea plantation and meet some of the workers. I had a very good time here.

10/10 Excellent

Avinash, Tiruppur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Nice property to chill out

10/10 Excellent

Dominic, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly staff. Only slight quibble was the food which didn't always seem to be freshly cooked. I would recommend it though.

8/10 Good

Frequent Traveller, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area!
Very comfortable and rejuvenating so long as you stay within the sprawling hotel premises. 850sf suite... vintage building... very caring staff. Very helpful Chef (and there is no where else to go for clean, good food). Besides staying in hotel - the only worthwhile thing to do in/around Coonoor/Ooty is to walk around the tea-garden trails. Very quite area. Place to go for a real break!

10/10 Excellent

Maggie, Abu Dhabi.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great retreat.
We treated friends to a couple of nights here as a break during their winter trip to India. They were delighted with the hotel . They said that the staff were Very welcoming . Their room was spacious with a wonderful log fire to relax by in the evening. All in all a great place to stay.

10/10 Excellent

R B, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy rooms great service
If you like old world buildings and high ceilings with ventilators this is the place for you. The service is very prompt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms with log fires
Great personal service, roaring log fires, massage, and decent food

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Santhosh, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Hill Station Resort in Tamil Nadu!
We've been regular patrons at the Taj and this time was no different. Excellent Staff, great service, exquisite food and fantastic property. Its home away from home and at an affordable cost considering its a Taj property. Plan to stay there for atleast 3 days and enjoy the ayurvedic experience as well!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was excellent .

10/10 Excellent

NG, Aberdeen, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service
A very old building, well preserved and reasonably well-updated. The service is outstanding. My dad had a memorable 80th Birthday holiday thanks to the excellent staff.

10/10 Excellent

Chetan Borkar, Bangalore, Karnataka, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cooooooonoooor bliss!!!!
Awesome experience... Waah Taj....really good, we got our private born fire and a bar next to it with our own grill to cook chicken. yummy one should really visit Taj Gateway. will be isiting again in october...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waaaahhhhh Taaaaj
Awesome its always a pleasure to visit Taj Properties....Loved it