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Reviews of TownePlace Suites by Marriott Omaha West

2.5 out of 5
TownePlace Suites by Marriott Omaha West
10865 W Dodge Rd, Omaha, NE

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 427 reviews" "
Rating 8 - Good. 114 out of 427 reviews" "
Rating 6 - Okay. 39 out of 427 reviews" "
Rating 4 - Poor. 30 out of 427 reviews" "
Rating 2 - Terrible. 27 out of 427 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your review. I am sorry to hear that your stay fell below your expectations. I do hope that you will stay with us again in the future and allow us the opportunity to earn a better score with you. Thank you for your business and support of Towneplace Suites Omaha West.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so kind and wonderful. Room was perfectly clean. Great price for such a nice room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and we hope that you will visit us again. We appreciate your business and support of Towneplace Suites Omaha West.

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel just need a jacuzzi
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and we hope that you will stay with us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.

10/10 Excellent

Sarah

Stayed 5 nights in Mar 2024
Response from General Manager on Apr 22, 2024
Thank you for taking the time to leave us a review. I am very happy to hear that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel easy to get in and outbb can of in a busy city
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Thank you for taking the time to leave us a review. I am very happy to hear that you enjoyed your stay with us and I hope that you will visit us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.

8/10 Good

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to the interstate and not far from the downtown area. There’s a walking trail along the river bank just in front of the parking lot. Parking is great not crowded. I wouldn’t book for the breakfast option as it’s minimal. I was disappointed. I would recommend Joes Cafe. The rooms are nice but not too quiet if you have someone upstairs from you that walks hard all night like I have to experience for 3 days. Reception staff were polite and always spoke when I entered and left the property. I did see a Starbucks close but not too many dining options in the immediate area. The mall is within 5 - 7 minutes for more options. Cleaning staff should pay more attention it room turnover. In looking for an item I misplaced, under the bed looked like a pair of men’s sandals which tells me they don’t do a thorough job of cleaning or clearing. I always bring wipes and Lysol spray.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for your review. I am sorry that you had that experience during your stay with us and we have shared your detailed feedback with our team so that we can do better going forward. We do hope that you will stay with us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything I needed.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and we hope that you will be back to visit! We appreciate your business and support of Towneplace Suites Omaha West

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff that went out of their way to help us.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and we hope that you will be back to visit! We appreciate your business and support of Towneplace Suites Omaha West

8/10 Good

Kobe

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for leaving your review. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the near future!Thank you for choosing and supporting TownePlace Suites Omaha West.

2/10 Terrible

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
When we checked in there was nobody at the desk and it took awhile until someone appeared. It left me feeling vulnerable as there was no sort of security. What would have stopped someone from walking in making a key for any room and taking whatever he wanted?
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Breakfast as listed
We were supposed to have breakfast provided and there was not anyone working at the hotel in the morning, so no breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Scott, Carlisle

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Room clean and comfortable.
Stayed 1 night in Oct 2023

8/10 Good

melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast offerings were very limited and were not replenished quickly for others to partake. Front desk staff need a raise because they were running back and forth trying to make everyone happy and she had an EXCELLENT attitude while doing so.
Stayed 1 night in Oct 2023

10/10 Excellent

MARY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would stay again.
Stayed 1 night in Oct 2023

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
The room I reserved was not provided. I could not get into the bathroom of the room provided due to the proximity of the bed to the wall and the size of the bathroom. I found hair, that was not mine, in the bed. Overall, this was a horrible experience
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
Nice room, loved the size and larger refrigerator freezer
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Liked: Amenities, property conditions & facilities
Had to watch Sunday night football on my iPad because TV did not have it
Stayed 5 nights in Oct 2023

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t Waste Your Money
We arrived 30 min prior to check in and with a toddler we just decided let’s try and check in see if they would allow us to do so as we had traveled a long ways to get there. The front desk lady told us it would be 45-50 min as they hadn’t even started cleaning the room yet, so we waited in the lobby until it was ready. While we waited my husband needed to use the restroom so he did and then he called me from the bathroom asking me if I could let him out as the door handle was not only missing but broken and he was locked in the bathroom from the inside and couldn’t get out. Fast forward to being able to check in at 3:15 we went to our room and it was filthy, nothing looked like it had properly been washed or cleaned, the light fixtures were hanging off the walls, the smoke detector was dangling from the ceiling by wires and there was a hole in the bathroom door. The most disgusting part was my toddler was crawling around on the carpet and I’m not even exaggerating when I say the tops of his feet were black from how dirty the floor was, it was absolutely disgusting! This all was only a portion of our one night stay, needless to say we will never go back!
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Room comfort
Disliked: Property conditions & facilities
Many little things wrong
Some broken things in the room… not a huge deal, just lights burned out, tv needed to be reattached, lid to coffee pot broken.
Stayed 1 night in Sep 2023

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Lawrence, Fairfax

Liked: Cleanliness
Second time I stayed here. Was fine the first time. Was fine the second time until the last night. A guest in a nearby room was smoking, which is against the rules, and it traveled through the ventilation system and made my room smell terrible.
Stayed 5 nights in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Very quiet despite being busy. Very family friendly and the pool was great
Stayed 3 nights in Sep 2023

10/10 Excellent

Anastasia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We really enjoyed our stay here, the room was extra comfortable, clean, and the kitchenette is really helpful! We woke up energized because the bed is very nice! Great staff, and nice breakfast
Stayed 1 night in Sep 2023

8/10 Good

Shauna

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Ali

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

Makayla

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was blood on our comforter, the counter was still dirty, as was the shower. The beds were made though so it "appeared clean". I was told the GM would contact me and they never did. My husband tripped in the hallway on loose carpet and there was loose carpet in the elevator. Super cold pool. I did love that it was a very quiet hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Lawrence, Fairfax

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean and air conditioning worked well. The included breakfast wasn't bad, but it wasn't as good as I've had elsewhere. The fitness room was way too humid, a bit cramped, and limited in equipment. Parking was tight because workers from next door construction project were parking in the hotel lot.
Stayed 8 nights in Jul 2023

4/10 Poor

Angela

Stayed 2 nights in Jul 2023

10/10 Excellent

Bernadine

Liked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Ulyssea

Travelled with family
Liked: Amenities
Property on the outside was fine .. but I did have Ac issues
Stayed 7 nights in Jul 2023

4/10 Poor

Shelly

Stayed 1 night in Jul 2023

10/10 Excellent

Mattie

Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan W.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, laid back and helpful when needed, approachable. The room was clean, super comfy bed, good breakfast.
Stayed 4 nights in Jul 2023

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Poor entrance poorly marked
Stayed 1 night in Jul 2023

8/10 Good

Ike

Stayed 5 nights in Jul 2023

10/10 Excellent

Tracy

Stayed 3 nights in Jul 2023

6/10 Okay

Nicole

Stayed 3 nights in Jul 2023

10/10 Excellent

ROBIN

Stayed 2 nights in Jul 2023

8/10 Good

Dwaine

Stayed 1 night in Jun 2023

8/10 Good

Renee

Stayed 1 night in Jun 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Glad we chose it.
Stayed 3 nights in Jun 2023

8/10 Good

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Colin

Stayed 1 night in Jun 2023

10/10 Excellent

Daniel, Niles

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2023

8/10 Good

Johanna

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
I thought it was a really great rate, with a really great staff and great sized room. There were a few random stains, marks on the carpet, and paint that didn't match the wall color to cover up scrapes and bumps. HOWEVER, sometimes with those things, a good staff and decent prices can make you overlook those things.
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Stayed 1 night in Jun 2023

8/10 Good

Alvaro

Business traveller
Liked: Property conditions & facilities
The stay was fair. The room was nothing special but OK. There was a drawer with full of clothes from previous guest that wasn't removed. I had a two week stay and twice I had to go to the front for toilet paper, tissue papper and two get the room done after a week.
Stayed 13 nights in May 2023

2/10 Terrible

Scoot

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We went to check in and we had no reservation at that hotel even when I had the confirmation number. The hotel was booked so they could not give us a room.
Stayed 1 night in May 2023