Extérieur

Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel – Avis

3 out of 5

Avis

7,2

Bien

Note de 10 – Excellent, d’après 50 avis sur 132." "
Note de 8 – Bien, d’après 21 avis sur 132." "
Note de 6 – Acceptable, d’après 30 avis sur 132." "
Note de 4 – Médiocre, d’après 15 avis sur 132." "
Note de 2 – Terrible, d’après 16 avis sur 132." "

7,6/10

Propreté

8,2/10

Service et personnel

8,0/10

Commodités

7,6/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Simone

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités
This place was comfortable but definitely old and not clean. The bathroom was a bit gross and there was a chunk of mud on the floor. They charge you $50 for incidentals and $15/night for parking.
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 25 mai 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Excellent

Nila

Séjour de 4 nuits en mai 2024
OMAFC a répondu le 25 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

8/10 – Bien

Jerod

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved the hotel and the small water park they had.
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 24 mai 2024
That sounds wonderful! It's great to hear that you enjoyed both the hotel and the water park. If you have any specific highlights or memorable moments you'd like to share, please do. Also, if you have any recommendations for others considering a stay at this hotel, feel free to share those as well!

8/10 – Bien

takashi

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
thank you so much
Séjour de 4 nuits en mai 2024
OMAFC a répondu le 24 mai 2024
That sounds wonderful! It's great to hear that you enjoyed both the hotel and the water park. If you have any specific highlights or memorable moments you'd like to share, please do. Also, if you have any recommendations for others considering a stay at this hotel, feel free to share those as well!

8/10 – Bien

Kaitlyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay and the staff were very friendly. Only thing was the guy wasn’t clear where the rooms were or how to get to the rooms but was very thorough about how to pay for parking. other than that it was good!
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 22 mai 2024
Thank you for sharing your feedback! It's wonderful to hear that you enjoyed your stay and found the staff to be very friendly. We apologize for the confusion regarding the room locations and directions. We'll ensure our staff provides clearer instructions to improve the guest experience. We're glad that the payment process for parking was well-explained, and we hope to welcome you back soon!

10/10 – Excellent

Tess

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love staying here! A great area. Walkable to lots of little shops, ice cream places, parks. The Waterpark was fantastic. Our only “flaw” was parking is $50/night. Can add up quickly if you’re staying more than a couple nights!
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 21 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good stay
Séjour de 2 nuits en mai 2024
OMAFC a répondu le 19 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 – Excellent

Nick

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 20 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 – Excellent

Miguel

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The parking place is very Spencer
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 21 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 – Terrible

Abigail

there was pee on the bed sheets and blood on the bathroom door
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 20 mai 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 – Acceptable

Lucy, Fort Washington

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Bathroom had mold around tub. Floors dirty
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 15 mai 2024
Discovering mold around the tub and dirty floors in the bathroom can be disappointing and concerning. Mold not only affects the appearance of the bathroom but can also pose health risks. Dirty floors also detract from the overall cleanliness and comfort of the room.We have taken corrective action immediately

10/10 – Excellent

Claire

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderful!
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 16 mai 2024
It sounds like you had a wonderful stay! Whether it was for business or pleasure, a comfortable and quiet room can make all the difference. If you have any other experiences or thoughts you'd like to share about your stay, feel free to do so!

10/10 – Excellent

Robyn

Staff was nice
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 15 mai 2024
It's great to hear that the staff was nice during your stay! Friendly and helpful staff can really make a difference in the overall experience, even when other aspects of the accommodation might not meet expectations. It sounds like they helped to make your visit more pleasant despite the other challenges you encountered. If you decide to stay there again in the future, it's worth mentioning your positive experience with the staff as well.

8/10 – Bien

Josh

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
Joyce must be a terrible housekeeper. Our room did appear to be clean but the floors were filthy. The room also smelt like smoke from the previous tenant, a plastic bag was wrapped around the fire/smoke detector, how do they not smell that and catch that?
Séjour de 2 nuits en mai 2024
OMAFC a répondu le 15 mai 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

4/10 – Médiocre

Travis

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Maybe it’s a thing now but we were under the impression of free breakfast. On top of that, having to pay for parking. The service in the restaurant was awful as well. The waterpark made up for some of the bad stuff as the kids loved it. Not a bad property at all but definitely a little overpriced for what we got.
Séjour de 2 nuits en mai 2024
OMAFC a répondu le 13 mai 2024
Your feedback about the pricing and the areas where improvements could be made, such as breakfast inclusion, parking fees, and restaurant service, are valuable for the hotel management to consider. Overall, it seems like there were both positives and areas for improvement, and sharing your experience can help the hotel make necessary adjustments. If you decide to stay there again in the future, hopefully, your experience will be even better.

8/10 – Bien

Mary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking is bad
Séjour de 2 nuits en mai 2024
OMAFC a répondu le 12 mai 2024
Thank for staying at Holidayinn. We have taken your feedbackand strive best to address it. We take each and every feedback in positive manner.

4/10 – Médiocre

Tiana

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
OMAFC a répondu le 11 mai 2024
It sounds like you had a less than satisfactory experience somewhere and didn't receive any feedback about it. It's important for us to know when their customers aren't happy so we can improve. We strive to make each stay as pleasant and comfortable as possible.

10/10 – Excellent

Chad

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great job
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 10 mai 2024
I'm glad to hear that you had a great stay! Whether it was a vacation or a business trip, having a positive experience can really make a difference. If there's anything specific you want to share or talk about regarding your stay, feel free to let me know!

10/10 – Excellent

Brenda

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fun place to be
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 9 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

4/10 – Médiocre

Regina

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Our room was not clean at all. The fridge was filthy.
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 9 mai 2024
I'm sorry to hear that! It sounds like you had a disappointing experience. Did you get a chance to inform the staff about the cleanliness issue? They might be able to address it and ensure a better experience for future guests. If not, you could consider leaving a review to let others know about your experience.

10/10 – Excellent

Nyachan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice and beautiful
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 8 mai 2024
That's wonderful to hear! A nice and beautiful hotel can really enhance the overall experience of a trip. It sounds like you had a lovely time. If there's anything else I can assist you with, just let me know!

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was kind and professional
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 8 mai 2024
It's fantastic to hear that you enjoyed your stay at the hotel! A good hotel experience can make all the difference when traveling. If there's anything else you'd like to share about your stay or if you have any questions about future trips, feel free to let me know!

4/10 – Médiocre

Monique

Séjour de 3 nuits en mai 2024

2/10 – Terrible

terence

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Tv, coffee maker did not work. Room next to outdoor heat exchanger which was loud and started and stopped continuously through the night. Property in a scary location. Charged $15/night for outdoor parking. Train wreck- expected more from Expedia
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 3 mai 2024
It sounds like there were definitely some disappointments with your accommodation. It's frustrating when amenities like the TV and coffee maker don't work as expected, and disturbances like a loud outdoor heat exchanger can really disrupt your comfort. We charge very competitive price for the parking as we are the cheapest in downtown properties

10/10 – Excellent

Kylie

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
It was cool room was kinda gross
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 3 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

8/10 – Bien

Robert, Oak Harbor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Handy location.
Séjour de 1 nuit en mai 2024
OMAFC a répondu le 2 mai 2024
It sounds like you're looking for a convenient spot! What kind of location are you thinking about?Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn,

8/10 – Bien

Brian

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 3 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 – Excellent

Kiffany

Séjour de 1 nuit en avril 2024
OMAFC a répondu le 21 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 – Médiocre

Lori K

Voyage en famille avec de jeunes enfants
First off we had nothing but trouble with our room key cards. We had to have them reset every time we left our room. The common areas were dirty (lobby, elevators, entrance). The parking for this facility is a joke. Not enough spaces, very tight spaces, and the method used for paying was not very user friendly. The staff was unprofessional and unkept. The waterpark is very small and the number of people utilizing the facility made it very crowded. The room was adequate, but seemed a little high priced for what we got. The place gets overrun with families and unsupervised children. The most startling thing (and this is in no way the hotels doing) was a 12-13 year old boy who got on the elevator with me, was clearly using drugs or had been drinking…seriously, where are the parents. I’d stir clear of this place if you’re looking for a family friendly, clean, well managed property.
Séjour de 2 nuits en avril 2024
OMAFC a répondu le 30 avr. 2024
It sounds like you had quite a disappointing experience at that hotel. It's frustrating when key cards don't work properly, common areas aren't well-maintained, and parking is difficult.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 – Acceptable

Pam

Somewhat unkempt
Séjour de 2 nuits en avril 2024
OMAFC a répondu le 28 avr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 – Excellent

Bertha

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
OMAFC a répondu le 29 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 – Excellent

Justin

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool was a lot of fun for the kids.
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 27 avr. 2024
Having a fun pool experience can be a highlight of a hotel stay, especially for families with children! It's great to hear that the pool provided enjoyment and entertainment for the kids during your stay. A well-maintained and enjoyable pool area can definitely enhance the overall experience for guests. If you're leaving a review or providing feedback to the hotel, mentioning the positive experience at the pool could be helpful for other families looking for a kid-friendly accommodation.

10/10 – Excellent

Jeneisha, Omaha

Points forts : Propreté, commodités
It was great
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 26 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 – Excellent

Beki

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Make sure to validate parking or you have to pay for it
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 25 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your good gesture for clarifying the parking. It is really appreciated and show how much you care for the property.

6/10 – Acceptable

Joe

Points forts : Service et personnel
Points faibles : Propreté
Nowhere to eat after 10
Séjour de 1 nuit en avril 2024
omafc a répondu le 1 mai 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

2/10 – Terrible

Ashley

Points faibles : Propreté
There was a cockroach infestation in our room 412 two nights ago so we left and have yet to hear from management. The floors were very visible dirty. We’re expecting at least a full refund.
Séjour de 2 nuits en avril 2024
OMAFC a répondu le 24 avr. 2024
Accusing a hotel of having Cockroach is an extremely serious accusation that we take very seriously. Prior to the stay in question, this room had zero reports of Cockroach. After the stay, this room had zero reports of Cockroach. We have an extensive housekeeping protocol to search for any crawling insects such as cockroach after every single stay.We have a 3rd party company that is the standard bearer in the hospitality industry that checks our hotel every month for this issue. We also proactively treat for any pests every month.Our housekeeping team does a great job managing this process and has the scores to reflect this.We empathize with the perception you had of your stay...but to throw this accusation out in a review is not fair to our team or to the efforts we take every day to ensure our guests have a nice stay.

10/10 – Excellent

Tony

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk staff were incredibly helpful and friendly. They definitely made our stay memorable. 5 Star treatment and service!
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 23 avr. 2024
That sounds like a fantastic experience! It's always wonderful when the front desk staff goes above and beyond to make your stay special. Their friendly and helpful demeanor can truly make a difference in how you remember your time there. A five-star treatment indeed! Do you have any plans to revisit that place?

6/10 – Acceptable

Babygirl

Points forts : Commodités, état et installations de l’hébergement
It was loud as heck, the water wasnt what we expected.
Séjour de 2 nuits en avril 2024
OMAFC a répondu le 22 avr. 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.It sounds like noise and dissatisfaction with the water quality were significant issues during your stay. Excessive noise can disrupt sleep and relaxation, detracting from the overall experience. Additionally, when the water quality doesn't meet expectations, it can affect guests' enjoyment of amenities like pools or water features.

6/10 – Acceptable

Rosy, Sioux City

Points forts : Service et personnel
Need update. Staff friendly. Not easy access since the train tracks cross next to the place. But the things that I don’t like at all was they offer shuttle to the airport, and they said “ just during working hours?!” Since my flight was as so early in the morning I need to call a cab. So, not good for “airport stop” .
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 16 avr. 2024
It sounds like you had a mixed experience. It's great to hear that your room was clean and remodeled, but it's unfortunate that the pool was cold and the parking lot was small. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Bien

Maria

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 19 avr. 2024
Thank you for your feedback.

10/10 – Excellent

Todd

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The family room was truly a family room. We need motels with more rooms large enough for a family with 4 and 5 kids. Everyone had a bed no sleeping on floor. Would definitely go back
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 12 avr. 2024
tt sounds like the family room accommodation met your needs perfectly, providing ample space for everyone in your group. Having enough beds for everyone without anyone having to sleep on the floor is definitely a big plus, especially for larger families. It's wonderful to hear that you had such a positive experience and that you would consider returning in the future.

10/10 – Excellent

Jeanette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Have to pay to park in the parking lot
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 14 avr. 2024
I'm glad to hear that overall, you had a good stay. All the downtown properties are charging for parking space and our charges are very competitive in the market. . We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Excellent

Brianna

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was super friendly and accommodating! Loved the water park and the restaurant located inside. Will definitely being staying again soon!
Séjour de 1 nuit en avril 2024
Front Desk a répondu le 12 avr. 2024
Thank you for your feedback. Hope to see you again soon!

2/10 – Terrible

Zach

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 9 avr. 2024
I'm sorry to hear about your experience. If there's anything specific, you'd like to share or if there's anything I can assist you with, please feel free to let me know. Your feedback is important, and I'm here to help in any way I can.

6/10 – Acceptable

Bethany

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Great location, cute waterpark for kids, pretty cheap parking. The hotel itself seemed nice however, when I went to use the hot tubs, they were about to close them for three hours to do maintenance checks which is totally fine but I think a heads up at check in or a message sent out (similar to how they do check in messages) would have been nice. My one complaint is the cleanliness of the room was not up to par with what should have been the standard for this level of hotel. There was stuff on the ground (crumbs?) and the areas that had trashcans had spill marks on them as if someone had thrown away a coffee and it splashed onto the walls. I ended up taking a cleaning wipe and wiping the room down myself. Also, my door seemed to be crooked on the hinges and while that didn't affect the closing/opening of the door, I could visibly see through the gap in the top so someone coulld have used a tool to unlock my door. Rm 241 if management sees these reviews at all.
Séjour de 2 nuits en avril 2024
OMAFC a répondu le 8 avr. 2024
Thank you for your detailed feedback regarding your recent stay. We appreciate you bringing these issues to our attention, and we apologize for any inconvenience you experienced. We will address the cleanliness concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness. Additionally, we'll investigate the door issue you mentioned to ensure the safety and security of our guests.We also appreciate your suggestion regarding providing advance notice for maintenance activities like hot tub closures. We'll review our communication practices to ensure that guests are informed about any disruptions to their experience.Your feedback is invaluable to us, and we'll take immediate action to address these issues. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you have any further concerns or feedback, please don't hesitate to reach out to our management team. Thank you again for choosing to stay with us.

8/10 – Bien

Anton

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property was very nice , room was spacious. Problem was the water temperature inside pool was cold , too cold to swim in .
Séjour de 1 nuit en avril 2024
OMAFC a répondu le 7 avr. 2024
It's great to hear that you found the property to be very nice and the room spacious. However, I'm sorry to hear that the water temperature in the pool was too cold for swimming. It's important for guests to have a comfortable experience, especially when using amenities like the pool.I would like to apologizing to you for the inconveniences you faced during your stay.

8/10 – Bien

D

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 2 avr. 2024
Thank you for your feedback.

10/10 – Excellent

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Séjour de 1 nuit en mars 2024
OMAFC a répondu le 23 avr. 2024
I'm glad to hear that you're satisfied! A positive experience can make all the difference. Whether you're on vacation or traveling for business, having a comfortable stay can really enhance your trip. If you need any more assistance or recommendations while you're there, feel free to ask!

6/10 – Acceptable

Gabino

Voyage en famille
Water in pool to cold and small
Séjour de 1 nuit en mars 2024
OMAFC a répondu le 1 avr. 2024
It sounds like the temperature of the water in the pool was not comfortable for you, and you also found the pool to be smaller than expected. If you need further assistance or guidance, please feel free to let me know. Your satisfaction is important, and I'm here to help in any way I can.

10/10 – Excellent

Lauren, Grand Island

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property has a lot of options, great rooms, and nice staff. Very fun happy environment
Séjour de 1 nuit en mars 2024
OMAFC a répondu le 30 mars 2024
It's wonderful to hear that you enjoyed your stay at the property and found it to have many options, great rooms, and friendly staff. Creating a fun and happy environment for guests is certainly a priority for many hotels, and it's great to know that you experienced that during your stay. I