Lobby

Reviews of Courtyard by Marriott Omaha La Vista

3 out of 5
Courtyard by Marriott Omaha La Vista
12560 Westport Parkway, La Vista, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maggie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Maggie, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Sandy Buonanni, GM

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the property location. What I didn’t like is that I had to pay for parking and for breakfast. That should be included.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Tamara, We appreciate you sharing that you enjoyed our location. However, we are sorry to hear of your frustrations with our parking fee and that our brand does not include breakfast in our room rate. We value your feedback and business. We hope to have the opportunity to host you again. Best, Sandy Buonanni GM

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff, clean and quiet. Would definitely stay there again!
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Kathleen, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Sandy Buonanni GM

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Stacia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Sandy Buonanni GM

4/10 Poor

Roger

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean but the TV would lose signal every 10 minutes, coffee maker missing parts, loud drip noise in bathroom. The breakfast was subpar and don’t try to make it fancy!
Stayed 2 nights in Mar 2024
Response from GM on Mar 7, 2024
Dear Roger, While I am pleased to hear that you found our overall cleanliness to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Sandy Buonanni GM

6/10 Okay

Hazel

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Parking is $10 a night. Breakfast is not included. Set up is confusing. bistro is not open our 1st night on a Friday. No information on hotel or places to eat in the room. Hotel services on the TV did not include running bill nor did it list bistro info. Confusing. Our group wondered around trying to figure out hotel.
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
Dear Hazel, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Sandy Buonanni GM

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, nice rooms.
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Dan, We are thrilled to hear that our ease of check-in and comfortable accommodations made for a first-rate experience with us! It was a pleasure to host you, and we very much hope to welcome you back again soon. Thank you for choosing us! Best, Sandy Buonanni GM

4/10 Poor

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and comfortable
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Thomas, Thank you for your feedback; I am delighted to learn of the comfort you experienced with us! I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we hope to welcome you back soon. Sincerely,Sandy Buonanni GM

8/10 Good

Brent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and helpful staff, accidentally charged my card twice and took care of it without issue.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Dear Brent,Although there were a few flaws, I'm happy to know that you had a good stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope to have the opportunity to provide you with a flawless experience during your next visit.Sincerely,Sandy BuonanniGeneral Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Lynn,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from GM on Jan 11, 2024
Dear Diana,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Ronald

Travelled with partner
Stayed 1 night in Dec 2023
Response from GM on Feb 6, 2024
Dear Ronald, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Sandy Buonanni GM

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear Kathleen,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Maksim, Prior Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Dear Maksim,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Cheryl

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Dec 20, 2023
Dear Cheryl,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Sandy BuonanniGeneral Manager

10/10 Excellent

sean edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay clean quiet and close to food coffee and shopping
Stayed 3 nights in Dec 2023
Response from GM on Dec 17, 2023
Dear sean edward,I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to mention our high cleanliness standards! It was a pleasure to host you; we hope to welcome you back again soon. Best,Sandy BuonanniGeneral Manager

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, clean, updated, beautiful lobby. The only reason I couldn't give it 5 stars is because - in the middle of nowhere (eg not downtown, not by an airport, not in a super busy part of town) - you have to pay to park $10/night in a big parking lot. We were told that it's because people have started parking there and getting Ubers to a nearby event center. So here's an idea - figure out a way to punish THEM instead of your guests. All that being said, because I'm a Marriott Bonvoy member we didn't have to pay the parking fee - but the principle of that fee drives me bonkers. I will still stay there again.
Stayed 3 nights in Dec 2023
Response from GM on Dec 14, 2023
Dear Deborah,First and foremost, we appreciate your loyalty to Marriott and we are thrilled you chose our Courtyard by Marriott Omaha La Vista. It is wonderful to hear that you enjoyed our hotel and our high cleanliness standards; I'll be certain to share your praise with our dedicated housekeeping team. It was a pleasure to host you and we hope you will find a reason to visit again soon.Best,Sandy BuonanniGeneral Manager

8/10 Good

peter

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear peter,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, clean big bathroom easy check in
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Kelly,Nothing but positives during your recent stay at our Courtyard? Wonderful! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Tanya

Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Tanya,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

rick, lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
The location and quiet clean property. They must have recently incorporated a $10 per night parking fee which i wasn’t aware of at the time of booking.
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear rick,While we appreciate your continued choice to stay with us and for noting our nice, clean property we regret that we did not exceed your expectations. We try to be as transparent as possible regarding our parking fee, so I apologize that we fell short in this area. Thank you for your feedback and we look forward to hosting you again.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Jacque

Travelled with partner
Liked: Staff & service, property conditions & facilities
Check in person was very helpful and courteous
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Jacque,It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the unknown parking fee assessed when we arrived. In the past parking was free and it is a huge surface parking lot. If it’s necessary to charge it should be part of the room rate.
Stayed 1 night in Nov 2023
Response from GM on Nov 25, 2023
Dear Jay,Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future.Best,Sandy BuonanniGeneral Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Dec 11, 2023
Dear Sarah,Thank you for your time in sharing your kind review, and please visit us again.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Angela,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Sandy BuonanniGeneral Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Dear Mark,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Lazaro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Friendly staff.
Stayed 2 nights in Oct 2023
Response from GM on Nov 3, 2023
Dear Lazaro,Thank you for choosing us and for taking the time to write a review! I am delighted to hear that our high standard of cleanliness and our hospitable service made for an enjoyable stay. Our team aims to provide a great experience for every guest on every visit, and we love to know we delivered. We hope to welcome you again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Dear Stephen, Thank you for taking the time to share your positive review. We are delighted to know you enjoyed your stay! It was our pleasure to host you; we hope you will visit again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great location right next to other shopping centers. Wish they had nore staff on the weekends to have the bar opened. Aside from that it is worth the money spent.
Stayed 1 night in Oct 2023
Response from GM on Oct 23, 2023
Dear Sara,It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Nov 13, 2023
Dear Mesfin,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Sandy BuonanniGeneral Manager

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is a bit noisy in rooms facing the highway.
Stayed 3 nights in Oct 2023
Response from GM on Oct 21, 2023
Dear Paul,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from GM on Nov 13, 2023
Dear Kimberly,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Sandy BuonanniGeneral Manager

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not a good night sleep
Terrible nights sleep. Uncomfortable mattress and pillows that went flat as soon as you laid on them. I have a sore neck and shoulders this morning and my husband's back is hurting. He was waiting for me in the car at 7am. More comfortable sitting in the car.
Stayed 1 night in Oct 2023
Response from GM on Oct 27, 2023
Dear Shannon,Thank you for choosing to stay with us and for your time providing a review. Your comfort is our absolute highest priority, and I regret that we left you less than completely satisfied. Your feedback is appreciated and will be reviewed by our team as we continually monitor and strive to enhance our guest experience. We hope to have another opportunity to provide a comfortable and enjoyable stay.Best,Sandy BuonanniGeneral Manager

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities
Everything was great up until eating breakfast. The previous night i paid $40 for a filet mignon dinner. I paid $37 for eggs and bacon with a bagel and cream cheese. I had my 3 year old with me. I was handed a box with a toasted bagel and 2 packages of cream cheese with mo utensils. It took ten minutes for the girl to get me some plastic ones from the kitchen. No napkins. It was tough for me. Have to recommend eating somewhere else-also the pool was freezing for an indoor.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Mike,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about your poor experience at breakfast; I have taken note. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Sincerely,Sandy BuonanniGeneral Manager

6/10 Okay

Craig

Stayed 3 nights in Sep 2023
Response from GM on Oct 10, 2023
Dear Craig,We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again.Sincerely,Sandy BuonanniGeneral Manager

8/10 Good

prudence

Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Dear prudence,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 10, 2023
Dear Nickolas,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Sandy BuonanniGeneral Manager

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall it was great. The beds were very hard and uncomfortable.
Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Dear Kelly,While it is wonderful to hear that your stay was great overall, I apologize that you did not find your bed to be comfortable. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review and please visit us again soon.Best,Sandy BuonanniGeneral Manager

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice, parking and check-in went smooth. The room met my needs, but there were a lot of holes in the wall/wall paper in the bedroom and bathroom which were a little offputting based on how nice the lobby looks. That was the only complaint thought so will definitely be staying here again.
Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Dear Taylor,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Dear Anonymous,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Sandy BuonanniGeneral Manager

8/10 Good

Chakradhar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Dear Chakradhar,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stores and shopping is close by. Walking distance from hotel
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Dear Ally,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Dear Michelle,Thank you so much for your 10 out of 10 review! We appreciate you taking the time to share your kind review with other travelers and us. Thank you for choosing our hotel when in our area and we look forward to having you back again soon! Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Mandy D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spontaneous trip to Omaha
The gentleman at the front desk was very helpful. We paid for breakfast during our stay but we did not receive our vouchers until day 2. There was a turd or something outside our room in the hallway when we arrived and it was still there when we checked out. Other than that the hotel was very clean. Attempted to go to the bar both nights but never saw anyone working
Stayed 2 nights in Sep 2023
Response from GM on Sep 20, 2023
Dear Mandy D.,We appreciate you taking the time to share your comments with other travelers and us. I'm happy to hear you enjoyed your stay overall. Your review, which includes successes and areas for improvement, encourages our team to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit.Best,Sandy BuonanniGeneral Manager

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 20, 2023
Dear Jacquelyn,Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back!Best,Sandy BuonanniGeneral Manager

8/10 Good

Leslie

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location, beautiful lobby. Conditioner bottle had fallen off the mount in the shower and was left on the side of the tub. There were a few missed spots in cleaning the room but nothing too major. Replacing the water fountain with water bottle fillers might be a nice touch.
Stayed 3 nights in Sep 2023
Response from GM on Sep 17, 2023
Dear Leslie,Sincere thanks for taking the time to share your review. It’s wonderful to know that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to providing an exceptional experience on a future stay. Best,Sandy BuonanniGeneral Manager

4/10 Poor

Shawna

Stayed 1 night in Sep 2023
Response from GM on Oct 7, 2023
Dear Shawna,Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We look forward to welcoming you again in the future, as we are committed to providing you with a stay that aligns with our high expectations in every way.Sincerely,Sandy BuonanniGeneral Manager

6/10 Okay

Jon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 12, 2023
Dear Jon,Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area.Sincerely,Sandy BuonanniGeneral Manager

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Dear Troy,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Sandy BuonanniGeneral Manager

8/10 Good

Christine

Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Dear Christine,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Sandy BuonanniGeneral Manager