Lobby lounge

Reviews of Four Points by Sheraton Omaha Midtown

3 out of 5
Four Points by Sheraton Omaha Midtown
330 N 30th Street, Omaha, NE

Reviews

8.2

Very good

Rating 10 - Excellent. 232 out of 496 reviews" "
Rating 8 - Good. 135 out of 496 reviews" "
Rating 6 - Okay. 63 out of 496 reviews" "
Rating 4 - Poor. 41 out of 496 reviews" "
Rating 2 - Terrible. 25 out of 496 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. Just wish they had more lights in the room. It was dark. Property very convenient and close to creighton university
Stayed 3 nights in Mar 2024

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 5 nights in Mar 2024

6/10 Okay

luquita

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
NO HOT WATER IN RM 220. NO HOT BREAKFAST AND No Bar!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We’ve stayed in this hotel before this time was different the restaurant was closed which was very inconvenient we were here for 6 days the place was like a ghost town very few guest the cold breakfast was mediocre at best the hall ways were very dinghy looking the room was great and comfortable with limited housekeeping not quite sure what’s happening here we probably won’t be back it’s sad to see a once great place look so dismal
Stayed 6 nights in Mar 2024

2/10 Terrible

Cheryl

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Nessim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location for us close to Creighton University!
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very kind and welcoming. This was convenient to Creighton. The room did not appear to have been thoroughly cleaned but rather picked up.

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel- nothing close within walking distance
Stayed 5 nights in Jan 2024

6/10 Okay

Katy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was fine - big enough and good sized bathroom but not really any seating in the room. Only a desk chair. Overall, it was a good place to stay but they should not advertise as “free breakfast” included. They had cereal bars and packaged muffins. That’s it. Not really breakfast. I’ve stayed at many other Four Points that had nice continental breakfast. So this was very disappointing.

8/10 Good

Brianna

Liked: Cleanliness, property conditions & facilities
Overall a good hotel. Nothing super exciting about it. Place was clean nothing exciting!
Stayed 1 night in Jan 2024

10/10 Excellent

LANCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE, CLEAN ROOM. LOVE THE TYPE OF DOOR LOCKS. NO SLIDE IN CARD; SEE IF IT WORKS. NO FAN IN BATHROOM?
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 16, 2023
Thank you for the positive review we truly do appreciate it. We look forward to seeing you again in the near future.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE. TERRIBLE CUSTOMER SERVICE.
As a Titanium Marriott member, wow this was the worst Marriott hotel experience I have had (and I've seen bad). Upon arrival, I was treated with rudeness from the desk assistant who seemed insulted he had to remove his headphones to check us in. We requested late check out and in the end he never put that in. We were told that there was a maintenance issue with the kitchen so the bar/restaurant wouldn't be open for breakfast or dinner during the whole time we were there which was a major reason why we wanted to stay here. They said they would offer "to go" breakfasts which they never did, not even snacks like granola bars. NOTHING. The room smelled of marijuana each time we entered even though we don't smoke and the rooms are "non-smoking". There was open chocolate on the floor and wrappers underneath the furniture like it wasn't appropriately cleaned. There seemed to be partying in the rooms around us and we struggled sleeping the whole Saturday night. There is also a homeless encampment under a tree next to the parking lot which made us feel uncomfortable leaving the rental car there. After the stay, they were unwilling to refund anything because "noise is noise" and they can't resolve that, but didn't acknowledge any of the other issues. Don't stay here. Don't let the Marriott name fool you, this is not worth it.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 16, 2023
I am sorry you had a bad experience. I did share your feedback with the management team to ensure this does not happen again. I hope you have a wonderful rest of the week.

8/10 Good

Ronnie

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Visiting a daugjter and she kept us busy. We had a breakfast pass, but they didnt have a cook. So they had a small breakfast option
Stayed 4 nights in Nov 2023
Response from Hotel Management on Nov 7, 2023
Thank you for your online review and comments we truly do appreciate it and look forward to seeing you in the near future. I will share your feedback regarding the cook with the management team. I hope you have a wonderful rest of the week.

4/10 Poor

Pam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 2, 2023
Thank you for online rating. I sent it over to the team. I hope you have a wonderful rest of the week.

10/10 Excellent

Tiffani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony room
Reserved a room with a balcony over a month in advance, however, when checking in, we did not get a balcony room. They said it was booked.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for the kind rating we truly do appreciate it. I am sorry you did not get the balcony room but shared your feedback with the management team. We look forward to seeing you in the near future.

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family and small children. The staff was friendly and welcoming. The room was nice. We would stay here again.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

4/10 Poor

Joyce, Clarinda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for your online rating we truly do appreciate it and hope you have a wonderful rest of the week.

2/10 Terrible

Elliot

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
Very tired hotel. Had to move rooms due to filth in the tub. I tried to clean it but the tub wouldn’t drain. Moved to another room. Entire place was tired and old. Next morning they claimed that they couldn’t provide the complementary breakfast due to staffing shortages. Total bait and switch. Avoid.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
I am sorry you had some issues with the bathroom. We actually do not offer complimentary breakfast. I shared your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price also is very quiet and the rooms are spacious and clean the staff was so professional and the restaurant food was great I even got breakfast included in my stay both nights definitely staying in this property I highly recommend it
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 13, 2023
Thank you very much for the kind words regarding your stay. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

6/10 Okay

Luis

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
No breakfast or bar was open and is advertice with breakfast
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
I am sorry we didn't have breakfast during your stay. I shared your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

6/10 Okay

Brad

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
No breakfast.
I consider myself a frugal traveler so I know a lot of my hotel choices are not 5 star establishments. I try to stay in hotels with breakfast in the morning so I can grab some food and be on my way. The Fourpoints in Omaha did not serve breakfast on the morning I was there due to short staff. I think I should have been offered some sort of discount or credit for not providing a service that was promised and paid for. Just disappointing.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 13, 2023
I am sorry we didn't have breakfast during your stay. I shared your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience just sucked that we were looking forward to breakfast and because of staffing they didnt have any.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
I am sorry the breakfast was not set up. I will share your feedback with the management team. We look forward to seeing you in the near future.

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
Amazin stay at this hotel.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for the kind words we truly do appreciate it. I will be sure to thank everyone for all their efforts.

8/10 Good

Giavanni

Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

6/10 Okay

Brian

Close to school
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 4, 2023
Thank you for your online rating and comments. I hope you have a wonderful rest of the week.

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
Very close to Creighton, which was our main reason for being there. The room had an awful smell when we arrived . There was no ventilation in the bathroom nor any way to get any fresh air. We bought some Lysol spray which helped some but I would check out the room or a different hotel before staying there again. There really needs to be some ventilation.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 4, 2023
Thank you for your online rating and comments. There is ventilation but it pulls from the roof so you do not hear it like you would if there was a fan in the bathroom. I hope you have a wonderful rest of the week.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. Staff very pleasant.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 26, 2023
Thank you so much for the kind rating and words we truly do appreciate it and look forward to seeing you in the near future.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Creighton University
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 26, 2023
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Mattress in room needs to be changed as there is a permanent dent in it. Show head was spraying water over the shower door and was partially fixed as water sprayed into shower after fix.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you so much for your feedback we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

8/10 Good

Shawn

Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Nuce location for me. Easy to get to otber places. Good price. Parking lot can use so w repair but plenty of parking. Room clean.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for the kind words and feedback. I will share your feedback with the team. I hope you have a wonderful rest of the week.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

6/10 Okay

Peter Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great. The area was shady. The building looks old despite recent renovation. We just felt the room was not clean. The environment even in the main lobby is very gloomy.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
I am very happy to hear that the staff was great. I will share your feedback with the team regarding your other comments. I hope you have a wonderful rest of the week.

6/10 Okay

Helen

Liked: Staff & service
Response from Hotel Management on Sep 13, 2023
Thank you for the rating we truly do appreciate it and look forward to seeing you in the near future.

4/10 Poor

Keeley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no laundry facility as Expedia advertised. Bartender was great!
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 13, 2023
I am sorry we do not have a guest laundry onsite. I am happy to hear that the night bartender was great. I hope you have a wonderful rest of the week.

8/10 Good

BRIAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, a good two-day stay. Rated staff and service lower because there is not currently a daily room cleaning service. Staffing issues? Not sure ... Room and property otherwise were good. Like the location of the hotel -- easy to get to everything in Omaha.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you very much for the feedback we truly do appreciate it. Staffing is tough which is why we do not do a daily cleaning. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cracked sidewalks and pot holes parking area made for a trecherous walk to and from.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for your feedback we are in the process of getting that repaired. We look forward to seeing you again in the near future.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Four Points Sheraton on Sep 5, 2023
Thank you for your review!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good enough.
Everything we needed. A little disappointing that the bar was not open later, or at all on Saturday.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Thank you for the kind rating and words. We normally have our bar open, but I shared your feedback with the team. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are amazing. So very nice.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 23, 2023
Thank you so much for the kind words regarding your stay and the staff. We will be sure to thank everyone or all their efforts. I hope you have a wonderful rest of the week.

10/10 Excellent

Carrie

Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 13, 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Ngun

Stayed 7 nights in Aug 2023
Response from Hotel Management on Sep 13, 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Four Points for three weeks during home renovations. Cannot say enough about the courtesy and friendliness of the manager and front desk staff. They went above and beyond to make us feel welcomed and appreciated. Thank you Four Points!
Stayed 13 nights in Jul 2023
Response from Hotel Management on Aug 21, 2023
Thank you so much for the kind words regarding your stay with us. I will be sure to thank the team for all they do. I hope you have a wonderful rest of the week.

10/10 Excellent

Janalee

Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 21, 2023
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.