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SureStay Plus Hotel by Best Western Edmond – Avis

2.5 out of 5
SureStay Plus Hotel by Best Western Edmond
2700 E 2nd St, Edmond, OK

Avis

7,6

Bien

Note de 10 – Excellent, d’après 335 avis sur 956." "
Note de 8 – Bien, d’après 296 avis sur 956." "
Note de 6 – Acceptable, d’après 157 avis sur 956." "
Note de 4 – Médiocre, d’après 95 avis sur 956." "
Note de 2 – Terrible, d’après 73 avis sur 956." "

8,0/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

7,6/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

christine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice big rooms

8/10 – Bien

christine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
tres prope mais le petit déjeuner laisse a désirer
Séjour de 5 nuits en novembre 2022

8/10 – Bien

Steve

Points forts : Propreté, service et personnel
It's a little bit dated but the price was great and the location was perfect for the reason I was there.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Albert

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was not clean. Property outside is in bad shape. It is not a pleasant place to stay. I would not recommend this place to anyone.
Séjour de 3 nuits en mai 2024

8/10 – Bien

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location. Better breakfast needed
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Samantha

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
The room we stayed in wasn't clean. We got the room because of the in-door pool but the pool not up to par by my standards.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

daniel h

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed a long stay.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Andrew

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great service and pretty good stay for the price. Drainage wasn’t the best for sink and shower but that was the only downside. Bed was comfy and clean for the most part
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Bobby

Points forts : Commodités
All good
Séjour de 1 nuit en avril 2024

8/10 – Bien

Ryan

Voyage d’affaires
Points forts : Service et personnel
Something is definitely going on in this hotel. Some areas are nice and others are run down. I stayed here several times a year ago and the property hasn’t been maintained well I would stay again but one more year from now I wouldn’t if it continues to decline.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Connie

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Clean nice and quiet
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Carla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room I stayed in. The bed we slept in. The matress was bowed and could feel the springs.
Séjour de 2 nuits en février 2024

4/10 – Médiocre

Scott

Séjour de 2 nuits en février 2024

2/10 – Terrible

Richard O

Points faibles : Propreté
The room wasn't clean. There was broken glass shards under the ironing board and sharp glass chips in the carpet and along the baseboard by the bathroom
Séjour de 1 nuit en février 2024
Sam Patel a répondu le 6 févr. 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is the most important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,Sam PatelGeneral ManagerSureStay Plus by Best Western Edmond

6/10 – Acceptable

Micah

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Clinton

Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Matthew

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Shelby

Séjour de 1 nuit en décembre 2023

8/10 – Bien

Elmer

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Too Dirty!
Dirty! Dirty! Hairdryer didn’t work. Changed rooms & still dirty! Bed was worn out!! Things need updated! Both showers/tubs filled with water! Gross!
Séjour de 2 nuits en décembre 2023
SAM a répondu le 18 déc. 2023
Dear guest,I apologize for the inconvenience you had at our property. I assure you that we are working on providing more cleaner rooms for your future stay.GM

8/10 – Bien

Elmer

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Maverick

Points faibles : Propreté, service et personnel

2/10 – Terrible

Sara

Séjour de 1 nuit en novembre 2023
Nicole a répondu le 21 déc. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Acceptable

Elizabeth

Voyage en famille
Points forts : Commodités
Our first room was still being cleaned when we arrived. They immediately gave us another after we asked but it was inundated with the smell of bleach. The two kids that checked us in weren't very friendly but the gentleman who helped us later was very friendly and helpful. I really like how open and spacious the room was. The heater worked great. The hot water was ample and it was very quiet on the first floor. The pool was nice but the breakfast needed additional items.
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Wakanda

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is filthy. They have mold everywhere in the bathroom. They deserve no stars. The manager is rude. I called the city on them. I'm sure they will fail an inspection. I told expedia this place should NOT be allowed to book rooms on their site.
Séjour de 2 nuits en novembre 2023

6/10 – Acceptable

James

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Taking into consideration the price of the hotel being one of the cheaper places it was a good deal. Housekeeping however doesn’t do a good job. There was pubic hair on the floors of the bathroom and stuck to the walls in the shower. The coffee maker was never cleaned and had grinds still in it. We stayed 4 nights and the walls are very thin cause the kids next door to us were very loud screaming and crying.
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

victoria

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Every time I go home to Oklahoma my family and I always stay at that motel because we really like it and it meets all our needs
Séjour de 3 nuits en novembre 2023

2/10 – Terrible

Jeff

Points faibles : Propreté, confort de la chambre
Not good!
I have stayed in this hotel several times over the past 3 years, and I have slowly seen the deterioration over my past stays. My next visit to Edmond I will not be staying here. The bathroom was dirty, hair everywhere. The mattress was VERY uncomfortable, when I turned on the the air condition/heater it sounded like a freight train, very loud as long as it was on.
Séjour de 1 nuit en novembre 2023
SAM a répondu le 21 nov. 2023
THANK YOU FOR TAKING TIME TO WRITE A REVIEW ABOUT OUR PROPERTY. ON BEHALF ON MY TEAM I APOLOGIZE FOR THE INCONVIENCE. WE HOPE TO PROVIDE YOU BETTER SERVICE NEXT TIME.

8/10 – Bien

Paola

Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

MARCUS

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
First off it was $90 including tax and fees. With that being said it wasn’t great. Little outdated. Apple core on the floor under the desk. Hair dryer was shot didn’t work. Some sketchy people walking the halls at 3 am. Breakfast area and options, let’s put it this way, I skipped out on the breakfast without any question. But other than that it worked just fine for us to sleep one night.
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Ann

Voyage de couple
Points faibles : Commodités
The room is good for rate but could be improved a lot with amenities. Phone didn't work. Had to go to front desk twice to ask for remote control for tv -took at least 20 minutes. Then no tv guide in room and could only get a few channels and could not get major channels such as CBS. Refrigerator not cold. Only one coffee cup for in room coffee maker. Did have nice large towels and comfortable enough bed.
Séjour de 1 nuit en novembre 2023
sam a répondu le 16 nov. 2023
Thank you for taking the time in leaving us a feedback. We apologize for the inconvenience.

10/10 – Excellent

Arthur

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is my first time here so far I’m satisfied. The room, bathroom and bed are clean.
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Ivan

Séjour de 1 nuit en novembre 2023

8/10 – Bien

Charles

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Ivan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023

4/10 – Médiocre

Bailee

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I just needed a inexpensive place for one night for a tournament we were attending in the area. I knew the cost i was paying not expect fancy. But I worked in a hotel for almost 10 years so I do expect a certain level cleanliness. Now with that being said. The room wasnt filthy but i wouldnt call it clean. There was a stain on the top blanket that we werent sure what it was but its a stain and it happens. There was LOTS of Long black hair on every single linen/towel in the room. One of our beds had hair on the top cover. Very visible and easily could have been wiped or pulled off when making the bed. But its hair we pulled it off and threw it away. Again not a huge deal. The sink nor the tub drained. not something that house keeping would really notice and could get missed easily...not a big deal. Some brown sticky substance in the window sill that for my sanity i will say is coffee because i stuck my hand in it. Gross but again nOt a bIg dEaL. The pool..... so when we got in to the pool area there were no towels. Hotel didnt seem busy enough to be out of towels but idk what kind if day they had before we got there So i just kindly asked for a few. As i got in the water i noticed a THICK film of oil could have been a heavy lotion or body oil so i tried to ignore. Also notice i lack of chlorine smell. Also so loud w/ the echo i couldnt think. Fast forward to today. My daughter has pink eye and the dr said its from a pool with bacteria.Hotel said its fine now.....
Séjour de 1 nuit en novembre 2023
Sam a répondu le 7 nov. 2023
Thank you for taking the time to leave us a review and feedback on our property. We apologize that the room did not meet your expectations and was dirty. I will be sure to look into everything you mentioned in your review.

10/10 – Excellent

Jason

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023

2/10 – Terrible

Emerald

Voyage en groupe, Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
The room was dirty. Dried food particle splash on the wall by the trash bin not cleaned. Smoke detector was covered in 7-11 plastic bag. Mirrors in the bathroom not even wiped clean. Door jams, you have to push hard to get inside. Dust on the TV and bathroom mirror. Never again for this place.
Séjour de 1 nuit en octobre 2023
Sam a répondu le 4 nov. 2023
Dear guest,Thank you for taking time in leaving us a review on our property. We apologize that we did not meet your expectations. I will be sure to send your concerns to out team. I apologize and hope you give us a chance to do better next time.Sincerely,Manager

6/10 – Acceptable

Greg

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing
Séjour de 2 nuits en octobre 2023

2/10 – Terrible

Dan

Voyage de couple
There was no Kleenex/tissues, there was dirt on the floors, dust on the nightstand and phone, the refrigerator freezer section was completely frozen and there was no working ice machine. When I went to the front desk, about the ice, I was told that they would get some and deliver it to my room. 45 minutes later, no ice!
Séjour de 1 nuit en octobre 2023
Nicole a répondu le 2 nov. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Acceptable

Emily

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Jeffrey

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023

8/10 – Bien

jared

Séjour de 1 nuit en octobre 2023

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good
This hotel was a bit run-down. The bathroom was clean, there were crumbs on the dresser; bedding was clean. The staff was very friendly and eager to help.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

FAITH, Longville

Our stay here was just fine for traveling through for one night. The beds and bedding were very clean and comfortable. The bathroom was clean. The breakfast offerings were very good and generous, including scrambled eggs and sausage patties.
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Richard J

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Michelle

Points forts : Propreté
Mediocre hotel
The price of the rooms are not worth the money. Rooms and hallways reaked of cigarettes.The vending machines took my money and kept the snack. Went to front desk to report issue, would not offer a refund. The breakfast offered was not veryed good. The options were very limited and it ended to early. This is a mediocre hotel and I dont think I will be using them again
Séjour de 2 nuits en septembre 2023

8/10 – Bien

Connie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast was ok. There was no black tea offered, only coffee and juices.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Rawan

Points forts : Propreté, état et installations de l’hébergement
👍👍
Séjour de 4 nuits en septembre 2023

4/10 – Médiocre

Wendy

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
We ended up not staying here and canceling our reservation. After checking in and going to our room, I checked the room for cleanliness. There were used tissues left in the bed, dead cockroaches on the floor, used toothflossers on the floor. The room had quite a bit of hair from pets and it just felt to me, not clean. The hotel is pretty old and definitely needed some updating. The lock on one of the outside doors looked like it had been broken into. I saw a few other indicators that this was not the place for me to stay. I did not have a good feeling about staying there. We loaded up our stuff and I spoke with the front desk staff and they were accomodating to us wanting to cancel.
Séjour de 4 nuits en août 2023
Nicole a répondu le 15 sept. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.