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Reviews of Springhill Suites Marriott Quail Springs

2.5 out of 5
Springhill Suites Marriott Quail Springs
3201 W Memorial Rd, Oklahoma City, OK

Reviews

7.8

Good

Rating 10 - Excellent. 327 out of 727 reviews" "
Rating 8 - Good. 185 out of 727 reviews" "
Rating 6 - Okay. 78 out of 727 reviews" "
Rating 4 - Poor. 71 out of 727 reviews" "
Rating 2 - Terrible. 66 out of 727 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
The property was decent I’m pretty pick but I’ll pick this one again.
Stayed 1 night in Apr 2024

4/10 Poor

Kelli

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a pizza box in the refrigerator when we arrived. The sink did not drain and we did not even consider sitting on the sofa. It was extremely hard to navigate the cramped bathroom and the shower faucet was installed wrong so it was cold on the hot side and hot on the cold side. The lock on the door didn’t work right so we had to really work to get the deadbolt back in to shut the door when we left. The bed was fine and comfortable, but we definitely won’t be staying here again.
Stayed 1 night in Apr 2024

6/10 Okay

Darlene

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

jody

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable and nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kimberlee

Liked: Cleanliness, staff & service
The area is convenient. The carpets need to be replaced as do the showers. The breakfast was really good.
Stayed 1 night in Feb 2024
Response from Jennifer AGM on Feb 20, 2024
Thank you for taking the time to share this with us. We will working on the issues you stated. I will also be sharing this with the entire team to motivate them to do better and see was the guest sees. Thank you! Jennifer MAGM

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the best
Elevator was broken the entire 3 night stay. Beds were comfortable but the pull out bed in couch was nasty and terrible. Bathtub did not drain well at all.
Stayed 3 nights in Jan 2024

2/10 Terrible

Albert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Elevator was broken and the employee stated it would be fixed. We stayed 3 days and still was not fixed
Stayed 2 nights in Jan 2024

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pillows
Could really use new pillows.
Stayed 1 night in Jan 2024

4/10 Poor

Walton

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could’ve been better.
Took forever for someone to show up and check us in.. they only had one elevator working when we checked in,, by morning no elevators were working…
Stayed 1 night in Dec 2023

10/10 Excellent

JR

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Emilyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom was not as clean as I prefer. There was hair still in different places. Staff was very friendly and everything else was good

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Garold

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in and out. The sofa springs were saggy, but everything else was very good. Breakfast was good with a wide variety.
Stayed 1 night in Nov 2023

4/10 Poor

Nikki

Travelled with family
Disliked: Cleanliness, staff & service
Not sure the sheets were clean. Bar sink was dirty. Bathtub was dirty. Carpet was not vacuumed. Front desk not present, & had no sense of guests awaiting check in. No wash cloths were provided.
Stayed 1 night in Nov 2023

10/10 Excellent

Chareatta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and quiet.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kenny

Stayed 1 night in Nov 2023

2/10 Terrible

Michelle

Travelled with partner
Disliked: Amenities, property conditions & facilities
The key card machine was broken and had to find someone to constantly reopen the room. The hotel was really understaffed. No turn down service or fresh towels given. Had to ask for towels. Coffee maker in room broken. Staff was friendly . But it was a real inconvenience to travelers.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but be aware when ordering on line
Double charged for room after ordered online... Had already went thru that with desk and I still got charged twice.
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023

8/10 Good

Faith

Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Need a bathtub with a shower
Stayed 1 night in Nov 2023

6/10 Okay

Bridget

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
So so
Service was not the best, but not bad. It was very dirty everywhere could never find anybody at the front desk for Help. They always had a sign up saying they were with someone else.
Stayed 3 nights in Oct 2023

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible General Manager!!!!
I didn’t get to stay at the hotel. Got there to check in and was told they could no longer accept my reservation bc they had no hot water due to a gas leak. Receptionist was very nice and trying to be as helpful as she could. She was told by her GM that the GM had personally reached out to two other hotels and had rooms reserved for their guest at a certain rate. When we called the other hotels they said that it was not true and they were completely sold out. When the receptionist working called her GM her GM told her that there was nothing she was going to do and we were on our own and had to figure out how to get our money back and find a new rooms. Majority of hotels in the area were sold out due to soccer tournaments over the weekend so it was a hassle trying to find a room last min. Definitely don’t recommend this hotel bc of the customer service from the GM! Ended up paying for over $300 for 2 rooms at 2 diff hotels and only being able to stay at one of them!
Stayed 1 night in Nov 2023

4/10 Poor

BILL, duluth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Elevator was broken our entire stay, room was only cleaned once during our 5 night stay. Ice machines broken, needs updating, lots of peeling wallpaper. Breakfast wasn’t good, ran out of coffee. Terrible internet and Wi-Fi and tv channels
Stayed 5 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Sandra

Business traveller, Travelled with group
Liked: Staff & service
Elevator kept going on and off for a couple of days and was not fixed.
Stayed 5 nights in Sep 2023

4/10 Poor

Jeremy

Disliked: Staff & service, amenities, property conditions & facilities
The elevator was out of service, which would have been nice to know prior to checking in. Had I know that I would have canceled and found a better location.
Stayed 1 night in Sep 2023

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is poorly maintained. Scuffs on walls, missing hardware, needs painting, bad pool upkeep. Spring hills are usually good places but this one needs attention. Staff was nice and food was good.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, woman working front desk was very kind and helpful.
Stayed 1 night in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Stay was pleasant.
Stayed 5 nights in Aug 2023

8/10 Good

Mary Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Aug 2023

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Garbage on the ground outside. 2nd floor stunk of mildew. Housekeeping tended to room only once after I asked. Room had remnants from previous guests. Bathroom in room smelled of mildew. Shower leaked. Water damage around floor and ceiling. Staff were very pleasant.
Stayed 6 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
So wife and I were on business/vaca trip. She wanted to lay out by pool while I worked. Lounge chairs were busted. Manager went and fo bought a lounge chair for her to use. Very helpful and attentive to needs.
Stayed 2 nights in Aug 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay. It’s a great location and the room was very nice for an extended stay. Our only disappointment was the pool which was poorly maintained and needed cleaning. We would however definitely stay there again.
Stayed 3 nights in Jul 2023

2/10 Terrible

Robert

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Needs a lot of improvement!!
First problem was not getting connecting rooms or at least 2 rooms CLOSE to each other which we requested. Our rooms were on separate floors! This is a 6-story hotel and only one elevator worked at it was pretty inconsistent. The hallway smelled like stale cigarette smoke. The room was pretty clean but did need repairs. The tub/shower was old and there was mildew on the ceiling. The beds were comfortable but we did have to request extra bedding for the sofa bed, which we never got for either room. The pool was awful!!! Algae all over the walls and the water was extremely green! Overall we were very disappointed in this property-not Marriott quality at all! The desk staff were friendly and very understanding of our frustrations.
Stayed 3 nights in Jul 2023

6/10 Okay

Peter

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not going back
My wife and I came with our son for one night. Overal the stay was ok but for Marriott the standards are poor. The inside is clean and nice and comfortable. The elevators were very scary and didn’t work half the time. If they did made you feel like you are in a death trap. The pool was almost the most disgusting thing I ever seen! Was mucus and spiders eggs with dead bugs all throughout the pool. Some drunk guy outside was hassling us to get in the pool before I told him that’s enough. The room was comfortable but only half the tv stations came they offered. There was more but don’t matter because I’m never going back!
Stayed 1 night in Jul 2023

6/10 Okay

Steven

Travelled with group
Disliked: Cleanliness
Screwed in okc
Sign up for king got 2 dbls. Common areas not clean. Room ok. Phone didn’t work. Bad value for price but above Ave breakfast made up for it some. Glad I used a reward. Prolly won’t do this again. Tv only has about 20 channels that work.
Stayed 1 night in Jul 2023

8/10 Good

Valeria

Liked: Property conditions & facilities
The hotel was ok for the price. TV internet spotty at best.
Stayed 15 nights in Jul 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Joyce

Stayed 1 night in Jul 2023

6/10 Okay

Bruce

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Kelly

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The ice machine was empty, The pool was disgusting, The carpet in the hall was dirty and the carpet in our room was dirty . I stepped on something in our room that seemed like dry dog food. Nasty
Stayed 3 nights in Jun 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay!
Stayed 3 nights in Jun 2023

8/10 Good

Sherill

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not like the fact that you cannot open the shower on the faucet side. You have to get totally wet up to turn the faucet on. Also, the soap dispenser was empty and when I tried to push the dispenser it fell off the wall. we found 2 different socks in the pull out sofa and there was no extra blanket in the room for the sofa. We just closed the sofa bed up and slept on top of the sofa.
Stayed 2 nights in Jun 2023