Reception

Reviews of Motel 6 Oklahoma City, OK

2 out of 5
Motel 6 Oklahoma City, OK
2727 W I 44 Service Rd, Oklahoma City, OK

Reviews

5.2
Rating 10 - Excellent. 53 out of 316 reviews" "
Rating 8 - Good. 41 out of 316 reviews" "
Rating 6 - Okay. 47 out of 316 reviews" "
Rating 4 - Poor. 51 out of 316 reviews" "
Rating 2 - Terrible. 124 out of 316 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Dear Guest,We are stoked to know that you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Ann

No visitors allowed not cool
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Ann,We apologize for any inconvenience caused by our visitor policy. Our aim is to ensure the safety and privacy of all our guests. Thank you for your understanding.

10/10 Excellent

Gerhardt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Gerhardt,Thank you for your excellent rating! We strive to provide the best service possible and are thrilled to hear that we exceeded your expectations.

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay there afain
Not enough parking. Greeted with a pit pull coming out barking. Questioned why I put down one adult and one kid. Tried to charge me adult price for my kid. Pictures do not look like the place. Unknown bugs in the floor especially in bathroom. Thank goodness the sheets did look clean. Deadbolt t on the room did not lock. It was cheap, so I guess I got what I paid for. Will not stay there again. Got the nonsmoking room, but really didn’t matter, the place smelled.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Sarah,We apologize for the inconveniences you experienced during your stay. We take your feedback seriously and will address the issues with parking, staff behavior, room cleanliness, and maintenance to improve the overall guest experience.

2/10 Terrible

Seanna

Disliked: Cleanliness, property conditions & facilities
We book this online, but as soon as we got there, we know we made a mistake. It was pretty rundown and people were loitering. There was no parking for our truck and trailer
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Seanna,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our parking. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Lukas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The back door is not locked, everyone can come in. At night, there is a dude hanging out near the back door. Another dude waiting in the parked car. At the second floor, another dude walking/standing around the hallway. At night, something happened, and a police was called. Why would someone hanging out in a hotel hallway? I don't dare to ask him. I have feeling they're selling something. Carpet never cleaned, everything smell smoke or something worse. I checked out right away.
Response from Manager on Sep 20, 2023
Hello Lukas ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Jesse

Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Jesse,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 Terrible

Felicia

Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Felicia, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Brenda, Albuquerque

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff up front was super nice at all interactions. The location to town and surroundings was great. The hotel itself was ok, but it was infested with roaches. They were all over the bathroom and the tv and phone weren’t working.
Response from Manager on Jul 9, 2023
Hello Brenda, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Xavier

Liked: Cleanliness
Please don't stay at this hotel if you want to have your family or friends visit it is not allowed. Not even your closest relatives are allowed to visit. The rooms are basic but ok I killed one roach but I did not see anymore. The towels were clean the bedding was clean and smelled fresh. The flat screen tv worked very well. There was no noise so sleeping was very good. I just wanted to be honest and transparent about my stay. If u are just going to relax and be alone this is definitely a good spot. But if u want to have friends or family visit it's not for u. Oh yeah the air con was excellent.
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Xavier,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Antonio

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 16, 2023
Hello Antonio, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Paulette

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Had to wait 3 hours outside for room. No microwave i n room couldn't find the ice machine .
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Paulette,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room and ice machine. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 666
Bed linens were stained with holes. Room was not cleaned and had to ask for clean towels for 2nd night. Had to get a new room key after 1st night because key given to me did not work. Was not given AARP discount. Window air conditioner did not work properly
Stayed 3 nights in May 2023
Response from Manager on May 30, 2023
Hello Guest, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Will

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is Dirty. Smells like smoke every where.
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello Will,We appreciate the comments, especially with regards to your opinion of our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone of the staff was knowledgeable and helpful. I really appreciated the staff so much. Also, I have to say Motel 6 is always my go-to because of their pet friendly policy. Even though many guests had pets, you didn't hear any barking or commotion. Nice stay - Thank you!
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hi Susan,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

2/10 Terrible

Jonathan

Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello Jonathan, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Eb

Disliked: Staff & service, amenities, property conditions & facilities
I was under under the assumption that the room i had gotten would have a hot tub and there was not one and the heater did t work.
Stayed 1 night in Feb 2023
Response from Manager on Feb 27, 2023
Hello Eb, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After arriving they tell me I s $10 for each addotion guest and a deposit of 25.00. I had booked
Stayed 1 night in Dec 2022
Response from Manager on Dec 13, 2022
Hello Chris, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 25, 2022
Hello Nichole,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 15, 2022
Hello Bernadette,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Gerhardt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Hello Gerhardt,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible service
We reserved and paid for a jacuzzi room for 2 nights, and the first night were placed in a room where the jacuzzi was not working. We advised the desk and were told that maintenance would be called. We were later told that they were unable to be reached and we would be moved to another room in the morning. When we were moved we asked about some sort of adjustment due to the issues and were told it was not their fault and they would do nothing to make it up. Also when we moved rooms we were denied an extra blanket after asking twice, and had to argue to get extra towels, and were originally told no that we did not need them because there were 3 towels in the room, even though we had a jacuzzi and needed extra towels. When I checked out I was told they would take 10 % off due to the issues, but they did not. I was still charged the full price for 2 nights in the jacuzzi suite when we had no use of the jacuzzi for one of those nights!!
Stayed 2 nights in Sep 2022
Response from Manager on Sep 28, 2022
Hello April, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Stayed 1 night in Sep 2022
Response from Manager on Sep 18, 2022
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Gerhardt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Manager on Aug 23, 2022
Hello Gerhardt, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Anshanique

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it's very rude that I tried to get information on how I can speak to someone about the conditions I got bit up by bed bugs and roaches crawling everywhere they act like it wasn't a problem I couldn't get my deposit back or my money and I had to get up and leave at 4:00 in the morning and I couldn't take none of my stuff with me cuz I wasn't taking it if I didn't bring it
Stayed 1 night in Jul 2022
Response from Manager on Jul 7, 2022
Hello Anshanique, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Revolting & Shocking
I'm familiar with Motel 6 and what to expect - and some are better than others / some are worse than others - this was the worst Motel 6 I have ever encountered. Check-in went great... but the room I was given hadn't been made up. Fine, that happens. The room I got was grim from the go, but the more I looked the more I was revolted. By this time it was evening and I didn't want the hassle of hanging rooms - I was leaving at dawn anyway and I had the dog with me. Broken fixtures and fittings, leaking window with towel wedged in gap, AC with no controls because they were broken off - it was either on or off and only from the plug being in or out - a roach, various stains on the walls, gum stuck to the mirror, mold on the pillows - for real - graffiti on the chair - seriously :o - a clogged sink with things floating up from the drain - I used the tap in the bath ... and no smoke detector, just wires hanging from the ceiling where it used to be - is that even legal ??! I feared for my dog - she was sniffing everything the place was so gross, the corridors were stained and nasty too, and the location is literally right next to the off-ramp and surrounded by cement - scorching hot in the Midwest summer. I feared for my car too - there was limited parking and mostly in the back in a very isolated and sketchy looking spot backing onto a back road - I got a spot in the front and still worried, with my out-of-state plates... Well, at least now it's a funny-gross road-trip story :o
Stayed 1 night in Jun 2022
Response from Manager on Jun 30, 2022
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

gordon, oklahoma city

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect for me and my chihuahua. Had a fridge and microwave. Air conditioner worked great. Staff was very friendly and helpful.
Stayed 2 nights in Jun 2022
Response from Manager on Jun 17, 2022
Hello gordon, Thank you for sharing your experience with us. We appreciate the input referring to our staff and your comments about our air conditioner. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Marie

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from Manager on May 31, 2022
Hello Marie, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on May 30, 2022
Hello Jeffrey, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Please save your momey and go somewhere else. staff was fine but the room was covered in roaches in every corner along with mold in our room. very disappointed.
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Hello Brittany, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Manager on May 17, 2022
Hello Jeffrey, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on May 9, 2022
Hello Jeffrey, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the property was awful-homeless camp next door. The luggage cart was a shopping cart from Sam's club. When we called to confirm directions to the property we were given direction to the wrong exit. I reserved an accessible room, but was told on arrival they did not have any. Not a good experience.
Stayed 1 night in May 2022
Response from Manager on May 8, 2022
Hello Thomas, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our room and property. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Griselda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Manager on Apr 30, 2022
Hello Griselda, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby was ok, the pool was down, the roach infestation was terrible!! I understand maybe seeing one… I killed 6 one time in the bathroom alone! My kids didn’t want me to turn off the light because that’s when the bugs come out.. also lots and lots of traffic noise
Stayed 1 night in Mar 2022
Response from Manager on Mar 23, 2022
Hello Jessica,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

MICHAEL

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a literal roach motel, killed several during the stay. The blankets were stained and had holes in them, and the bathroom towels had stains. That’s just a few of the issues and FYI this is a franchise and doesn’t have to go by Morel 6 standards. When I requested to move to a different hotel Expedia would not do it. Stay somewhere else if you can afford to. Also the pictures are not what you get in a room.
Stayed 16 nights in Feb 2022
Response from Manager on Mar 17, 2022
Hello MICHAEL,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Cameron

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
No words.....
Had to be given another room because the first one was not cleaned. Neighborhood is not the greatest and worried about my car all night. Someone in the next room was threatening to kill himself all night.
Stayed 1 night in Mar 2022
Response from Manager on Mar 10, 2022
Hello Cameron, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room. I hope you will return to enjoy a memorable and exceptional experience.

2/10 Terrible

Laura

Travelled with family
RUN AWAY!
I did NOT stay! As soon as I pulled into the motel, I noticed A man in a drug induced frenzy, right outside the front door. I immediayely canceled rjw reservations! And when I was wxiting the hotel, there was another man clearly intoxicated! This is nothing more than a drug house. Not for families!
Stayed 2 nights in Mar 2022
Response from Manager on Mar 10, 2022
Hello Guest, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 Terrible

Angela

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches everywhere. Alive and dead, and in different life stages. The young lady at the front desk was pleasant and tried to offer us a different room but in my experience with apartment style living, the cockroaches go through the vents from one room to another. We didn’t even stay long enough to use the restroom before we checked out. It was also hard to communicate with the young lady at the desk because they have a solid piece of plexiglass from the desk to the ceiling except a small section to pass your Information through.
Stayed 1 night in Feb 2022
Response from Manager on Mar 10, 2022
Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Gary

Stayed 1 night in Feb 2022
Response from Manager on May 31, 2022
Hello Gary, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Room wasn’t available then couldn’t give a refund, front desk was rude, was given a different room and it stunk so bad we just left.
Stayed 1 night in Feb 2022
Response from Manager on Feb 25, 2022
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Brady M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on Feb 24, 2022
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Good

Jesse

Liked: Property conditions & facilities, room comfort
It was clean enough
Stayed 1 night in Feb 2022
Response from Manager on Feb 20, 2022
On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Raymond

Stayed 1 night in Jan 2022
Response from Manager on Jan 21, 2022
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 Terrible

Dakota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Dec 2021
Response from Manager on Jan 2, 2022
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Naskyla

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Manager on Mar 31, 2022
Hello Naskyla, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Difficult
It was suppee ro he a suite with a sofa bed there was nothing in the room but a bed when we tried to walk our dogs they had their dog out and we couldnt get through to walk ourd it was a mess
Stayed 1 night in Dec 2021
Response from Manager on Dec 19, 2021
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our bed and also our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Jennifer L

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property has roaches and needs cleaned badly staff was good but the hotel was bad
Stayed 1 night in Nov 2021
Response from Manager on Nov 7, 2021
Dear Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention to an unwelcomed pest in your room, I assure you we have regular scheduled pest control treatments and will investigate and treat promptly. If you would like to discuss this further, please reach out to us. We strive to provide a great experience for every guest and hope to have a chance to serve you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE COMPANY AND SERVICE
The hotel is horrible, would never recommend to anyone else. Horrible customer service the manager is very rude and these employees are even worse. All they want is there money. The rooms are nasty bugs everywhere tv’s don’t work and again employees and even the manager are horrible would 10/10 NOT RECOMMEND to anyone else. They try to profile every person who comes in. By far worst experience ever !
Stayed 1 night in Oct 2021
Response from Manager on Oct 18, 2021
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

2/10 Terrible

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the bathroom
Stayed 1 night in Sep 2021
Response from Manager on Oct 1, 2021
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.