Desk, free WiFi, bed sheets

Reviews of Econo Lodge And Suites Bricktown

2 out of 5
Econo Lodge And Suites Bricktown
1750 E Reno Ave, Oklahoma City, OK

Reviews

6.6
Rating 10 - Excellent. 235 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 125 out of 1001 reviews" "
Rating 2 - Terrible. 197 out of 1001 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, good facilities, clean, neat, easy parking
Stayed 1 night in Apr 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and neat facilities, good access to other locations
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
If they’d had a hot breakfast or at least a microwave and mini fridge in the room, (they didn’t have any of these options available to my boyfriend and I’s knowledge.) then I’d have definitely given them a 5 star rating
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the availability of a hot breakfast or in-room microwave and mini-fridge options. We will consider this as we strive to enhance the guest experience. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Alisha

Liked: Amenities
Enjoyed it!
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 13, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, quiet, clean, good location
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Quincy

Stayed 1 night in Apr 2024

8/10 Good

Trinika

Travelled with family and small children
Liked: Cleanliness
Clean and quiet
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 6, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good location, clean, neat, quiet.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Yolanda

Nice and very helpful
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Sara

Disliked: Cleanliness, property conditions & facilities
Walked in to see roaches on the floor, gum stuck under the bed floor, bathroom tub with hairs. Definitely not clean but when addressing this with the representative at the front desk they were quick to offer another room which we did declined and they were able to reimburse us for the stay fairly quick. You get what you pay for. Maybe if we didn’t have our kids and a newborn we would of just gone with it but next time I will be paying more for a better hotel.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Mikaela

Disliked: Staff & service, property conditions & facilities
Staff was a bit rude and first room we went to the toilet didnt work and was properly bolted down. Over the stay was meh.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Braxton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was dirty, hair on the sink and in the bathroom. Sheets smelt like morning breathe. Obvious hand prints on the headboard. Standing urine around the toilet and door didn’t shut properly nor did the door lock.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff, good location. The quality of the room exceeds the cost.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite. Area was quiet and ac was cool
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean, quiet, good accommodations
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

2/10 Terrible

Randin

Travelled with pets
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The officer manager was super aggressive about my service dog ..federal law protects people with disabilities like myself from such harassment ! I had to show paperwork / service dog I d. To her when by law she is not supposed to ask for it only what services the dog performs. I recorded her rudeness and violation of federal law sending it to the better business berau as well as corporate econo lodge . I've never had such a bad experience I should have got a refund and went elsewhere because she also charged me extra for the service dog !? Again recorded proof sent as a violation of America disabilities act of 1990 .
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, great location, quiet.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Elena

Travelled with family
Disliked: Staff & service
It is oh okay to stay there
Stayed 6 nights in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good clean place to stay, could hear highway from room.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful friendly staff. Clean rooms.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean facilities, easy access
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, quiet, property clean and well-kept, staff friendly and very helpful
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Tyesha

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a property close to the place I needed to go, very affordable and the staff very kind and helpful
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 6, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet, friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Christopher

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Elizar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I should have not used the Expedia app, they double charged me and I'm having to repeatedly try getting a refund
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

chad

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, room comfort
Thankful rest
My fiance and I stayed one night. Service was great. Check in and check out went smoothly. They even worked with us on the security deposit as when booking online we overlooked that part and didn't have enough money. Nice quiet place to rest when we needed it. Thank you for everything.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Tyesha

Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 12, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUDE!!!!
Staff was unwelcoming and rude I’ll never stay here again
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues your encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

10/10 Excellent

Amanda

Stayed 7 nights in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access, friendly helpful staff, clean and neat facilities. No worries, mate!
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Verified traveller

Disliked: Room comfort
Fairly average hotel. You get exactly what is advertised. Just in a little sketchy part of town, but not awful.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Affordable on a dime
The rooms that face the highway are loud with automobile noise but nothing to be done about that I guess.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We regret the inconvenience caused, also you had restless nights due to a noisy road. We cannot change the past now; however; I assure you that we will take appropriate measures to make our hotel room sound insulation. We also ensure to accommodate you with a room distant from the highway on your next visit. We assure you the best of services on your next stay.

6/10 Okay

Franshon N

Travelled with family and small children
Disliked: Staff & service, amenities
The older lady is rude
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues your encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

2/10 Terrible

Franshon N

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The woman was rude to me mind you me and my family came here due to electrical problems at our home. This woman talked down on the area but GIVE THE ICE HEADS THE ABILITY TO BE LOUD WAKE US UP AT 4/5 IN THE MORNING BECAUSE THEY ARE LITERALLY GETTING TOO HIGH BUT I WAS TOLD I NEED TO LEAVE TODAY BECAUSE MY ROOM IS NEEDED YET YOU MOVE SOMEONE NEXT TO US SMOKING ICE AND BEING LOUD. THE PROBLEM IS CLEARLY ROOM #410 ON 1-1-24 THANKS SO MUCH
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean facilities, great location, quiet.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 19, 2023
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Okay

Saleh

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

David

Business traveller
Liked: Cleanliness, amenities
Staff were not particularly helpful on this trip. I asked for help getting the TV to work in the room, and they never arrived to fix the problem.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and neat room, easily accessible, quiet neighborhood
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Corene

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 19, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Roger

Liked: Cleanliness, staff & service
Liked convenience of location, price (just over $100 for a Friday and Saturday night), cleanliness, shower with plenty of hot water and pressure, nice TV, and comfortable bed and room. On the down side was the drab appearance of the room and neighborhood, sparse furnishings, lack of way to hang clothes on hangers, and location next to a dumpster and laundry. On Saturday night I arrived about 9:30 p.m. and was propositioned at my door by a fairly attractive young lady who said she was homeless and destitute. I resisted her sexual offers but let her use my bathroom and get a drink of water and gave her a few dollars for "food."
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful and cheerful staff, quiet
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Holly

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
They do not have refrigerators or microwaves in the queen size bedrooms that you all advertise on your site you have to pay $10 or more to get a king size or a double bed in order to get a refrigerator or a microwave so yeah I was there with my daughter with no fridge and no microwave so that was really inconvenient for me as a single mother
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 26, 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly and helpful staff, clean, neat surroundings, quite neighborhood, despite the proximity to the interstate.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 21, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 19, 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 19, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!