Comfort Room, 1 King Bed, Non Smoking (Efficiency) | Private kitchen

Reviews of Super 8 by Wyndham Lake Country/Winfield Area

2 out of 5
Super 8 by Wyndham Lake Country/Winfield Area
9564 Highway 97 North, Lake Country, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 359 out of 940 reviews" "
Rating 8 - Good. 372 out of 940 reviews" "
Rating 6 - Okay. 130 out of 940 reviews" "
Rating 4 - Poor. 49 out of 940 reviews" "
Rating 2 - Terrible. 30 out of 940 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Harley, Lloydminster

Travelled with family
The people at the front desk were very friendly. Breakfast was basic but fine. Little to no housekeeping in our room. Fresh towels one day. Nothing cleaned and no towels the next day.
Stayed 3 nights in Apr 2024

6/10 Okay

Andrew

Business traveller
Liked: Property conditions & facilities
I booked through Expedia and booked a non-smoking room. When I arrived I was put into a room that smelled like cigarette smoke. I went to the front desk and was told there were no other rooms in the same category so I asked if there was another room that I could go into and they put me into another room that was non-smoking. The next morning, they tried to charge me for the upgraded room and I said that I had already paid for it on Expedia and should not be charged any extra costs given that they had given me the wrong room in the first place. I had to go through several people working at this location to have the charges reversed. In addition they have EV parking stalls at this location however they were being occupied by the worker’s vehicles (non EV) and I had to ask to have the car moved so I could charge my EV. This took quite a bit of time and given that I was a late arrival, I wasn’t able to settle into my room until well after 10 PM. The staff were friendly and responsive, but they didn’t seem to know how to do things and after a very long drive, I would have appreciated a smoother check in and billing experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accomodating and personable.
Stayed 2 nights in Apr 2024
Response from Elise M, Reservations on Apr 6, 2024
Hi Barbara! We are so happy you had a good experience with us during your short stay. It makes us super happy knowing we have provided you with exceptional service. I will share your comments with my amazing team, who I am certain will be motivated by your kind words. Again, we thank you so much and we look forward to seeing you again soon. Take care for now!

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable bed
Stayed 1 night in Apr 2024

6/10 Okay

Valerie

Difficult to access the driveway from far side of highway.
Stayed 1 night in Mar 2024
Response from Elise M, Reservations on Apr 6, 2024
Hi Valerie. Thank you for taking the time to leave a review. Our property is a little difficult to access at times but that is something that is out of our control as you know. We appreciate you leaving a review never the less. (If you are coming from the south, the best way to enter our property is to take a right down at the set of lights at Beaver Lake Road, and turn left onto main street, and drive until you reach the Tim Hortons, and take a left to use the lights to enter back onto the highway heading north!) I hope this helps !

8/10 Good

LeeAnn

Stayed 1 night in Mar 2024

2/10 Terrible

Minna

Stayed 2 nights in Mar 2024
Response from Guest Services. on Mar 30, 2024
Hi Minna, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Super 8, we continuously strive to meet your needs and expectations, and we apologize if we fell short of that goal this time around. We would love to know more information about why you had such a bad experience, and why nothing was mentioned to our staff about your concern. Next time if we have this information, we can serve you better.

8/10 Good

Ajesh, Port coquitlam

Liked: Cleanliness
Nice location and beautiful campus !
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 27, 2024
Hello Ajesh! Thank you for taking the time from your busy day to leave a review after staying with us in beautiful Lake Country. We are so happy you had a good stay with us! Sometime in the future we look forward to welcoming you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a perfect place to stay the night when flying out of Kelowna. Great rates.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
Hi Linda, Thank you for taking the time to tell us about your experience at our motel! It is always a pleasure to receive positive feedback. We are happy you found our location in a great distance to the Kelowna Airport, to make for an easy morning commute. We thank you again for sharing your experience and look forward to serving you in the future.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Early checkin nice room and staff , will be back
Stayed 1 night in Mar 2024
Response from Elise M, Reservations on Mar 19, 2024
Hi Tamara! Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lake Country/Winfield Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff helpful and ours rooms comfortable.. I will share your comments with our team, who I am certain will be encouraged by your remarks.. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Gordon

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled of pot ,so later they moved us to much better room . All fine after move .
Stayed 1 night in Mar 2024
Response from Guest Services. on Mar 19, 2024
Hi Gordon, thank you for leaving the review after staying. We are happy you enjoyed your experience more after moving to a different room. Thank you, maybe we will see you again in the future.

8/10 Good

Chelsey

Liked: Cleanliness
Fine
Stayed 2 nights in Mar 2024
Response from Guest Services. on Mar 19, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lake Country/Winfield Area. It is always a pleasure to receive positive feedback. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience! Take care for now.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elise M on Feb 24, 2024
Hello Roger, thank you for leaving us a review after staying at the property. We hope your stay was pleasant, and we hope to welcome you again in the near future. Take care for now.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night and it was comfortable. Thank you.
Stayed 1 night in Feb 2024
Response from Guest Services. on Feb 24, 2024
Hi Kelsey, thank you for staying with us in Lake Country. We are happy to hear you felt comfortable in our small motel for your short stay. We love when our guests leave our property well rested and happy. Sometime in the future we hope to see you return. Thanks again, and take care for now.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever we travel to see family we always choose Super 8.
Stayed 2 nights in Feb 2024
Response from Guest Services. on Mar 22, 2024
Hello Dana. Thank you for always supporting us by staying at our property when you decide to visit your family. Your business is greatly appreciated, as we look forward to welcoming you again very soon. Take care for now!

8/10 Good

darryll j

Liked: Staff & service
the room was ok.. staff was very nice.. rate was affordable so happy about that.
Stayed 1 night in Feb 2024
Response from Elise M, Reservations on Mar 22, 2024
Hi Darryl. Thank you for sharing your experience after staying at our property in Lake Country. We are pleased you found our rates affordable, and our staff to be nice and supportive during your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 22, 2024
Thank you for taking the time to tell us about your experience at Super 8 in Lake Country/Winfield Area. It is always a pleasure to receive positive feedback. We are happy your experience was a good one, and we hope to see you again soon!

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The out door hot tub was fabulous
Stayed 1 night in Sep 2023

10/10 Excellent

Dianena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Park and fly service was safe and convenient. Staff was helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service
What I liked most about this property was the customer service. My husband and I were in a situation where our flight had been cancelled and we were tired and stressed out. Johnny at the Super 8 went beyond expectations in kindness and consideration…..and apparently this was only his 5th day at the job! I would highly recommend staying here and if you are lucky, Johnny will be there to greet you with a smile!
Stayed 1 night in Jan 2024

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

monique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a bad experience with a very unruly hockey team & the management didn't do anything about the noise .
Stayed 7 nights in Jan 2024
Response from Guest Services. on Jan 12, 2024
Hi Monique. This is saddening to read as we have had management on duty during your stay. The hockey team was with us for a very short two nights, if we knew this affected your stay, we would have done something about that. We did not know it was causing you grief during your stay until just now. Upon checkout, we would have been happy to do something for you if it bothered you that much. Sorry about that.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly, clean, comfortable and a great quiet sleep. Will definitely stay there again
Stayed 1 night in Jan 2024
Response from Elise M, Front Desk Agent on Jan 10, 2024
Hi Tracy! Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lake Country. It is always a pleasure to receive positive feedback. We are particularly pleased that you found our guest rooms clean and comfortable as that is our goal! I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations and are very proud when we see our previous guests return. Thank you again for sharing your experience, and we look forward to serving you in the future. All the best!

8/10 Good

Debbie

Stayed 1 night in Jan 2024

8/10 Good

Kerry

Stayed 1 night in Dec 2023

8/10 Good

Michelle, Calgary

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and friendly staff.
Stayed 1 night in Dec 2023
Response from Elise M, Front Desk Agent on Jan 10, 2024
Hello Linda, thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lake Country. It is always a pleasure to receive positive feedback, as we continue to provide the best service possible. Thank you again for sharing your experience, and we look forward to serving you in the future. All the best!

8/10 Good

Tammy

The hair dryer did not work but the front desk lady at checkout was very friendly. The fellow working when I checked in has a very heavy accent and didn’t talk much so that was a bit of a challenge.
Stayed 2 nights in Dec 2023

4/10 Poor

Julie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Mar 22, 2024
Hi Julie, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Super 8, we continuously strive to meet your needs and expectations, and we apologize if we fell short of that goal this time around. We hope you give us a chance to serve you better in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, close to airport, but the toilet flushing was really loud and you could hear the outside traffic on the hwy, from our room
Stayed 1 night in Dec 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenna

Stayed 1 night in Nov 2023

6/10 Okay

Samantha

Travelled with partner
Liked: Cleanliness
Quick and easy trip to the airport. Rooms are a good size and clean. Easy check in, check out
Stayed 1 night in Nov 2023

8/10 Good

Rick, Williams Lake

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel that’s very conveniently located just off the highway. Very comfortable bed and nicely decorated. A very good breakfast was appreciated. Would definitely recommend
Stayed 1 night in Nov 2023
Response from Elise M, Reservation Manager. on Nov 24, 2023
Hi Rick, thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lake Country. It is always a pleasure to receive positive feedback. We are particularly pleased that you found our guest rooms clean and comfortable as that is our goal! I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strive to exceed your expectations and are very proud when we see our previous guests return. Thank you again for sharing your experience, and we look forward to serving you in the future. All the best!

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023

10/10 Excellent

Andromeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that a $150 "damage deposit" was actually charged to my card at checkin. I was a single person flying into Kelowna and leaving the next morning. I would be happier with leaving my credit card on file IN CASE there was damage, than being treated up front like I had already caused damage and being charged. It will affect my willingness to stay here again for sure.
Stayed 1 night in Nov 2023
Response from Super 8 on Nov 13, 2023
The money held is always just a pre-authorization on your credit card and never put through as a purchase, it goes back on your card within 24-48 hours depending on who your card is through. :)

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Super 8 on Nov 13, 2023
Thank you :)

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Super 8 on Nov 13, 2023
Thank you :)

10/10 Excellent

Natalie

Stayed 1 night in Oct 2023
Response from Super 8 on Nov 20, 2023
Thank you :)

6/10 Okay

Carolyn

Business traveller, Travelled with partner
We choose this hotel for the hot tub but sadly it was locked up.
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 23, 2023
Our hot tub is open from 10am - 10pm. Please book a time with the front desk and they will let you into the hot tub area !

10/10 Excellent

LINDA

Travelled with group
Liked: Cleanliness, staff & service
Staff very friendly. Beds very comfortable but the pillows where hard. Breakfast was good. Our room was in the back and very quiet.
Stayed 2 nights in Oct 2023
Response from Elise M, Reservation Manager. on Oct 24, 2023
Hello Linda, thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We are happy to hear that you found our beds comfortable, and the room was nice and quiet. I will be glad to share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. We hope you return in the future for another great stay. Warm Regards.

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 23, 2023
Thank you for staying with us :)

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Oct 2023
Response from Super 8 on Oct 23, 2023
Glad to hear you enjoyed your stay :)

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services. on Oct 24, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Lake Country/Winfield Area. If there was anything you think we could do better with to make your experience even more enjoyable, we would love to hear about it! Thank you for your business, take care and all the best to you.

8/10 Good

Ingrid, Royston

Travelled with partner
Liked: Cleanliness, staff & service
this is clean decent hotel room to stay overnight. the rooms smell stale (like old smoke) but not intolerable and the air conditioner/fan is loud. we like that it had a mini kitchen to store food in fridge and cook food how ever the fridge needed defrosting. we have been here twice and only found that the entrance to the hotel is a bit tricky if you are on the wrong side of the road.
Stayed 2 nights in Sep 2023
Response from Elise M, Reservation Manager. on Oct 7, 2023
Hi Ingrid. Thank you for taking the time to share about your recent stay at our property. On the one hand, we are happy to hear that you enjoyed the mini kitchen and the cleanliness of the motel overall. On the other hand, we understand that our entrance is difficult to enter if you are coming from the south, but we appreciate your continued business and look forward to seeing you again.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice stay
Stayed 2 nights in Sep 2023
Response from Guest Services. on Oct 7, 2023
H Charles, Thank you for sharing about your recent stay at our property. We appreciate your overall positive review of our hotel. We are hoping for your return in the future.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a comfortable stay.
Stayed 1 night in Sep 2023
Response from Elise M, Reservation Manager. on Oct 7, 2023
Hello Kerry, we are appreciative of your good review after staying at our property in Lake country. Positive feedback is important and we are always happy when our guests' have a good experience. Thanks again.