Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful views form lakeview suite.

Posted 2-Dec-2014
Location: I highly recommend Zia's Stonehouse Restaurant for dinner. Delicious.
We stayed here for a weekend at the end of November. Get a lakeview suite! Gorgeous views! I loved looking at the lake while having my coffee in the morning.
3 out of 5
by A verified traveller

Too Pricey & Didn't Get The Free Upgrade Promised

Posted 3-Nov-2014
The rooms (more like suites) are nice, but I feel the place is a bit expensive. I was promised a free room upgrade when I booked, but I did not receive it, and the staff didn't seem to know what I was talking about. Disappointing experience.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Nice hotel, staff leave something to be desired

Posted 28-Oct-2014
The hotel is pretty, bed comfortable, room clean. View of lake is lovely. Staff did not greet me right away, kept me waiting longer than needed at check in (only one couple in front of me), they didn't engage at all, I had to ask where my room was and was just told 2nd floor - they didn't explain the labyrinth of going upstairs, around corners, outside and keep going. When I checked out, no one was at the desk. Staff should be a lot more friendly, helpful and engaging at a fancy place like this. I train customer service for a living - they need to bring me in to train their staff
4 out of 5
Recommended
for Everyone
by A verified traveller

Best in Town

Posted 21-Oct-2014
Pros: Location, quiet, beach.
Cons: Reallly marginal breakfast/snack food. However the on-site restaurant for dinner is the best for miles....
Very nice newer hotel -= many units are really other peoples condos.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom surrey bc

Great facility on the water

Posted 19-Oct-2014
Quiet setting on the lake was very nice with an ability to take a nice stroll along the beachfront walkway. Ate at the restaurant "Local" on the property - food was excellent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Abbotsford, BC

First choice in Summerland

Posted 18-Oct-2014
Pros: Lakeview
Everything was perfect. Housekeeping did a great job. Little things like 2 packages of coffee to make about 8 cups. We didn't always use it but it was there. The room was always made up right away and we never saw anyone come or go. The building, room, pool and grounds were immaculate. Lakeview and sunny days, we could not have asked for more.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Enderby

Waterfront Hotel

Posted 17-Oct-2014
Pros: Great waterfront view from our room and no traffic
Cons: Mattress on king bed
Location: Winery Tours in October
Spent Thanksgiving weekend here to celebrate wife's 60th birthday, just the 2 of us. Very nice and quiet. Rooms clean and comfortable with full kitchenette and separate bedroom. Found mattress uncomfortable, like it needed to be replaced with a new one. We ate dinner at the Restaurant right there across parking lot. Wonderful both times and excellent service. Great spot to stay and do some winery tours which we did. It was a nice relaxing stay, good way to recharge our batteries!
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent accommodations with superb view.

Posted 11-Oct-2014
Summerland was our home base as we explored the wineries.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Canada

Quick stop over

Posted 10-Oct-2014
We didn't stay long enough to enjoy the resort to it's full potential unfortunately...would love to come and stay for longer another time. Great rooms with stunning views and lovely staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ontario

Comfort plus

Posted 4-Oct-2014
Modern facilities and excellent restaurant on site!