Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna

Great stay.

Posted 22-Jul-2014
Cons: Online, pet rooms should be designated as double Queens so that those booking can book that room opposed to a King.
We booked a room with the cheapest rate and put in the details that we were staying with a pet. When checking in, the King Size Bed rooms did not accept pets. This information was not available online. All other pet rooms were booked (double Queens). They made it right and booked us into a King room and allowed our pet in. Glad to see them make it right without much fuss.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location.

Posted 21-Jul-2014
Just a minor problem ( but it included a lot of extra steps ). The card keys wouldn't always work for the entry door the elevator and the room so they would have to be reprogrammed
3 out of 5
by A verified traveller

Disappointed

Posted 14-Jul-2014
Pros: location
Cons: lots
not what I was expecting for cleanliness, of a large chain hotel
1 out of 5
by A verified traveller from Kelowna

Total scam!!!

Posted 13-Jul-2014
The hotel is not nearly close to the pictures from the website! When we booked the room online, it showed the newer building, but the one we checked in it was an older building. So apparently the sandman has two buildings. It's very old, dirty, and noisy. The staff are not welcoming at all. The price is not equivalent to its quality, we paid for $225/night for a two queen beds. After we talked to the locals, you can have a much greater view (facing the Okanagan) for a cheaper price ~$170/night from other hotels. Not gonna go back ever! Would not recommend to anyone!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value, decent location

Posted 8-Jul-2014
Everything was as expected, we found the location very convenient. Lots of restaurants within 5 minutes, easy access to downtown, parking was available. Walls are a little thin, can hear outside and hallways quite clearly. Our room had no curtains, only blinds. By 7 am, the sun was out and if you wanted to sleep in it would be difficult.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful!

Posted 6-Jul-2014
Pros: Great pool and hot tub! Air conditioning.
Location: Close to an indoor mall, lots of restaurants nearby.
This is a very nice hotel. Wonderful atrium pool area (my balcony overlooked the pool area). Busy, but not too noisy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wellington, New Zealand

Nicely decorated, good value hotel

Posted 6-Jul-2014
Pros: The room was very clean, quiet and well presented.
Cons: The air conditioning was a little loud but no problem after a few minutes
Location: Great food across the street as well as a mall which offers pretty much anything you could possibly need.
The Sandman in Kelowna was a great place to stay for a night; very clean and well presented. We would absolutely recommend it to anyone who is looking to stay in hotel quality for slightly cheaper prices!
1 out of 5
by A verified traveller from uk

Unclean and poorly maintained.

Posted 4-Jul-2014
I was embarrassed for this hotel to still have people in. I asked for a non smoking room which stunk of weed, I had 3 light bulbs burnt out, I had pubic hair and blood only towels and I had pizza crusts down the side of my bed. I would have moved rooms if I had been there longer but I had just driven 12 hours to get there and only needed somewhere to rest my head sadly on what was probably an unwashed bedding. Horrible hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cochrane, Ab

Nice Hotel

Posted 2-Jul-2014
Nicely renovated rooms. We stayed in the tower and were very impressed with the newly done suite. The balcony was a nice place to spend an evening enjoying the view. We enjoyed the Chops restaurant and the brunch at Moxies which was very close by.
3 out of 5
Recommended
for Everyone
by A verified traveller from Bellingham

Nice stay

Posted 30-Jun-2014
Pool was closed the first night. That was a bummer. But the hotel was nice and clean. Stay in the tower less noise and cooler rooms.