Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Ontario

Quick Business Trip

Posted 12-Sep-2014
IN town for one day on business. This hotel was conveniently located (halfway between each industrial zone in town), and great choice of restaurants. Hotel itself (as all Sandman) is comfortable and as quiet as can be expected being on a main road. Would definite;y recommend.
2 out of 5
by A verified traveller from North Vancouver, BC

Strange...

Posted 9-Sep-2014
Pros: The proximity to shopping and the university is good.
Our room was "down" on the first floor. Street level is actually the 2nd floor. Our room was pool level, an indoor pool. We couldn't open our sliding glass door due to the smell of chlorine. We couldn't open our drapes as everyone on the pool level could see in. Plus, there's no windows to the outside. When we got up in the morning (after being woken up numerous times due to a very loud air conditioner), we had no idea what the weather was like. I would not stay here again unless I was guaranteed a room in the tower. Also, the hotel bar had one girl working the entire bar on her own. Service was very slow.
2 out of 5
by A verified traveller from North Vancouver, BC

Convenient but was below expectations

Posted 4-Sep-2014
Pros: Location
Location: Close to UBCO
The Atrium rooms are miserable. Dark, smell of chlorine and you can't open your windows. The lobby bar was disappointing. The female bartender was not happy to be there, asked us to wait to order so she could take a break (there were only 6 people in the bar) and was dressed very inappropriately. Understood why there were no other patrons.
3 out of 5
by A verified traveller

Nice hotel, close to restaurants, easy access.

Posted 20-Aug-2014
Pros: Over clean and comfortable. Easy access. Good restaurants close by.
Cons: Replace the air conditioners.
Enjoyed to stay except for the air conditioning which was extremely loud. Had to shut if off at night just to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth.WA

Clean and well equipped hotel

Posted 16-Aug-2014
We stopped over for 1 night on route from Banff to Vancouver. The hotel was clean and comfortable as well as being well equipped for an overnight stay. We ate in the hotel restaurant which was excellent and our server Courtney was very attentive, pleasant and obliging. All in all a good experience.
1 out of 5
by A verified traveller

Communications Breakdown

Posted 27-Jul-2014
Pros: The counter staff tried their best to resolve the problems with bookings.
Cons: Fix the communications breakdown with online booking and put money into repairing this hotel HVAC system. Proper layout of parking stalls.
Location: In the heart of wine country and water playland. It's Nirvana.
We arrive only to find that there was some communications breakdown between Sandman booking system and Expedia and other online booking companies. We had a prepaid room through Expedia that was pretty expensive and the room we got was far below standard for what we were charged. The room appeared to be a renovated storage room. We were supposed to get a room viewing the atrium. Instead we got a poster on an outside wall. The floor of this room is so off level the dresser had a 3/4" shim under the front legs. The hallways were at a blistering heat because their ac system for the general areas of the hotel didn't work or were non-existent. The ac for this room they found for us was a completely inadequate little window unit that had to be on full power to try and cool the room due to the non-existent hallway cooling. Parking stalls for this hotel are way too small since most of the clientele drive full size vehicles. I had a difficult time to find a parking stall that I could fit my compact car in without fear of getting my doors dented due to the tight stalls. It has been a long time since I have had such a bad experience with a hotel stay but this one ranks among the very worst.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna

Great stay.

Posted 22-Jul-2014
Cons: Online, pet rooms should be designated as double Queens so that those booking can book that room opposed to a King.
We booked a room with the cheapest rate and put in the details that we were staying with a pet. When checking in, the King Size Bed rooms did not accept pets. This information was not available online. All other pet rooms were booked (double Queens). They made it right and booked us into a King room and allowed our pet in. Glad to see them make it right without much fuss.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location.

Posted 21-Jul-2014
Just a minor problem ( but it included a lot of extra steps ). The card keys wouldn't always work for the entry door the elevator and the room so they would have to be reprogrammed
3 out of 5
by A verified traveller

Disappointed

Posted 14-Jul-2014
Pros: location
Cons: lots
not what I was expecting for cleanliness, of a large chain hotel
1 out of 5
by A verified traveller from Kelowna

Total scam!!!

Posted 13-Jul-2014
The hotel is not nearly close to the pictures from the website! When we booked the room online, it showed the newer building, but the one we checked in it was an older building. So apparently the sandman has two buildings. It's very old, dirty, and noisy. The staff are not welcoming at all. The price is not equivalent to its quality, we paid for $225/night for a two queen beds. After we talked to the locals, you can have a much greater view (facing the Okanagan) for a cheaper price ~$170/night from other hotels. Not gonna go back ever! Would not recommend to anyone!!!