Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Nice hotel, close to restaurants, easy access.

Posted 20-Aug-2014
Pros: Over clean and comfortable. Easy access. Good restaurants close by.
Cons: Replace the air conditioners.
Enjoyed to stay except for the air conditioning which was extremely loud. Had to shut if off at night just to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth.WA

Clean and well equipped hotel

Posted 16-Aug-2014
We stopped over for 1 night on route from Banff to Vancouver. The hotel was clean and comfortable as well as being well equipped for an overnight stay. We ate in the hotel restaurant which was excellent and our server Courtney was very attentive, pleasant and obliging. All in all a good experience.
1 out of 5
by A verified traveller

Communications Breakdown

Posted 27-Jul-2014
Pros: The counter staff tried their best to resolve the problems with bookings.
Cons: Fix the communications breakdown with online booking and put money into repairing this hotel HVAC system. Proper layout of parking stalls.
Location: In the heart of wine country and water playland. It's Nirvana.
We arrive only to find that there was some communications breakdown between Sandman booking system and Expedia and other online booking companies. We had a prepaid room through Expedia that was pretty expensive and the room we got was far below standard for what we were charged. The room appeared to be a renovated storage room. We were supposed to get a room viewing the atrium. Instead we got a poster on an outside wall. The floor of this room is so off level the dresser had a 3/4" shim under the front legs. The hallways were at a blistering heat because their ac system for the general areas of the hotel didn't work or were non-existent. The ac for this room they found for us was a completely inadequate little window unit that had to be on full power to try and cool the room due to the non-existent hallway cooling. Parking stalls for this hotel are way too small since most of the clientele drive full size vehicles. I had a difficult time to find a parking stall that I could fit my compact car in without fear of getting my doors dented due to the tight stalls. It has been a long time since I have had such a bad experience with a hotel stay but this one ranks among the very worst.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna

Great stay.

Posted 22-Jul-2014
Cons: Online, pet rooms should be designated as double Queens so that those booking can book that room opposed to a King.
We booked a room with the cheapest rate and put in the details that we were staying with a pet. When checking in, the King Size Bed rooms did not accept pets. This information was not available online. All other pet rooms were booked (double Queens). They made it right and booked us into a King room and allowed our pet in. Glad to see them make it right without much fuss.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location.

Posted 21-Jul-2014
Just a minor problem ( but it included a lot of extra steps ). The card keys wouldn't always work for the entry door the elevator and the room so they would have to be reprogrammed
3 out of 5
by A verified traveller

Disappointed

Posted 14-Jul-2014
Pros: location
Cons: lots
not what I was expecting for cleanliness, of a large chain hotel
1 out of 5
by A verified traveller from Kelowna

Total scam!!!

Posted 13-Jul-2014
The hotel is not nearly close to the pictures from the website! When we booked the room online, it showed the newer building, but the one we checked in it was an older building. So apparently the sandman has two buildings. It's very old, dirty, and noisy. The staff are not welcoming at all. The price is not equivalent to its quality, we paid for $225/night for a two queen beds. After we talked to the locals, you can have a much greater view (facing the Okanagan) for a cheaper price ~$170/night from other hotels. Not gonna go back ever! Would not recommend to anyone!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value, decent location

Posted 8-Jul-2014
Everything was as expected, we found the location very convenient. Lots of restaurants within 5 minutes, easy access to downtown, parking was available. Walls are a little thin, can hear outside and hallways quite clearly. Our room had no curtains, only blinds. By 7 am, the sun was out and if you wanted to sleep in it would be difficult.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful!

Posted 6-Jul-2014
Pros: Great pool and hot tub! Air conditioning.
Location: Close to an indoor mall, lots of restaurants nearby.
This is a very nice hotel. Wonderful atrium pool area (my balcony overlooked the pool area). Busy, but not too noisy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wellington, New Zealand

Nicely decorated, good value hotel

Posted 6-Jul-2014
Pros: The room was very clean, quiet and well presented.
Cons: The air conditioning was a little loud but no problem after a few minutes
Location: Great food across the street as well as a mall which offers pretty much anything you could possibly need.
The Sandman in Kelowna was a great place to stay for a night; very clean and well presented. We would absolutely recommend it to anyone who is looking to stay in hotel quality for slightly cheaper prices!