Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but no elevator

Posted 8-Oct-2014
Wasn't impressed with Expedia I got to the hotel and the hotel prices were 20dollars cheaper a night. I won't use Expedia again
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Vancouver

Close to business part of Kelowna

Posted 6-Oct-2014
Pros: Staff was pleasant and accommodating. Choice of three restaurants onsite.
Cons: Room felt dingy and view of the back parking lot was disappointing considering the hotel was mostly empty since it was a Sunday night.
Location: Location is good in central Kelowna and close to business offices.
I was a little disappointed in the condition of the hotel. It was ok but nothing to brag about. The fact it was close to my business appointment made it a good choice however. The other good thing about the location was that it was next door to the Chop restaurant which is an upscale place for good meats. The staff was very pleasant and accommodating. The attached restaurant is Denny's which provided a good place for reasonable meals. The room I was booked into had a ground floor view of the back parking lot. Again, could have been a lot better for a business traveler. Clock radio did not work.
3 out of 5
by A verified traveller

Too noisy

Posted 22-Sep-2014
Unfortunately we were on the same floor as a hockey team and right up til the 11 pm curfew it was non stop partying, banging on doors, doors banging shut. My husbands mother was gravely ill and we needed some quiet after a very stressful day at the hospital. Fix the doors so they don't bang shut and put guests on floors that don't accommodate sports teams
2 out of 5
by A verified traveller

Central location

Posted 16-Sep-2014
Staff were confused and lazy. Housekeeping did not make bed because there was a back pack on it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Penticton

Nicely refurbished room but a bit noisy

Posted 15-Sep-2014
Pros: Central location.
Cons: Windows and door need much better soundproofing.
Location: Huge shopping mall across the street. Tim Horton's just down the block.
It was quite a hike to reach the room from the lobby: up some stairs, down a hall, up some more stairs, along a mezzanine hallway above the pool, through a fire door, up another flight of stairs, through another door, down another hallway. Nicely styled room if you like modern dark colors: black granite counters, grey metallic wallpaper, etc. Very clean and in good repair. A tiny kitchenette with microwave and bar fridge was a welcome bonus. Hallway fluorescent lights blast in around the door which has large gaps around the edges--fortunately there was not a lot of hallway traffic while I was in the room, or else I imagine that noise would have been a problem. Old rattly metal windows let sounds in even when closed--I could hear every word of several conversations occurring in the parking lot.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Ontario

Quick Business Trip

Posted 12-Sep-2014
IN town for one day on business. This hotel was conveniently located (halfway between each industrial zone in town), and great choice of restaurants. Hotel itself (as all Sandman) is comfortable and as quiet as can be expected being on a main road. Would definite;y recommend.
2 out of 5
by A verified traveller from North Vancouver, BC

Strange...

Posted 9-Sep-2014
Pros: The proximity to shopping and the university is good.
Our room was "down" on the first floor. Street level is actually the 2nd floor. Our room was pool level, an indoor pool. We couldn't open our sliding glass door due to the smell of chlorine. We couldn't open our drapes as everyone on the pool level could see in. Plus, there's no windows to the outside. When we got up in the morning (after being woken up numerous times due to a very loud air conditioner), we had no idea what the weather was like. I would not stay here again unless I was guaranteed a room in the tower. Also, the hotel bar had one girl working the entire bar on her own. Service was very slow.
2 out of 5
by A verified traveller from North Vancouver, BC

Convenient but was below expectations

Posted 4-Sep-2014
Pros: Location
Location: Close to UBCO
The Atrium rooms are miserable. Dark, smell of chlorine and you can't open your windows. The lobby bar was disappointing. The female bartender was not happy to be there, asked us to wait to order so she could take a break (there were only 6 people in the bar) and was dressed very inappropriately. Understood why there were no other patrons.
3 out of 5
by A verified traveller

Nice hotel, close to restaurants, easy access.

Posted 20-Aug-2014
Pros: Over clean and comfortable. Easy access. Good restaurants close by.
Cons: Replace the air conditioners.
Enjoyed to stay except for the air conditioning which was extremely loud. Had to shut if off at night just to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth.WA

Clean and well equipped hotel

Posted 16-Aug-2014
We stopped over for 1 night on route from Banff to Vancouver. The hotel was clean and comfortable as well as being well equipped for an overnight stay. We ate in the hotel restaurant which was excellent and our server Courtney was very attentive, pleasant and obliging. All in all a good experience.