Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Kamloops, BC

Stay in the tower units!

Posted 7-Apr-2015
Pros: The staff were excellent and attentive
Cons: incl a free breakfast/voucher/discount, improve soundproofing in rooms associated w pool, improve lighting in rooms, replace fans, improve smell
Location: location is great, lots of activities within driving distance
I've stayed in a lot of hotels, for $130 bucks a night this was very disappointing, especially with no breakfast included. If you are going to stay here I recommend you stay in the 'tower' units and NOT in the units that surround the central pool area. The noise levels are high there with the pool area and the rooms smelled very musty. Also our bathroom fan that automatically came on with the light was extremely loud. The lighting in the rooms was terrible: think beaming white fluorescent from all the lights. When we put the A/C on it drew air from the pool area :( This hotel would have a wow factor for teenagers but that's about it
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Coquitlam

Great location. Okay for the price.

Posted 6-Apr-2015
Stayed a couple of nights over Easter. The room (350) was clean and cozy. It has a major drawback, though. It is by the fire exit door. The door is not alarmed, so other guests were using it as a regular door. The problem is that the door banged very loudly every time it was used, day or night. When we mentioned this problem at check-out, we got little more than a shrug. We hope that the management looks into alarming the emergency exits, or removes the "fire exit door" sign altogether. Bottom line: if you want a good night's sleep, stay away from the exit doors! Another issue is the noise of showers running and toilets flushing in other rooms. I suspect that that is a plumbing problem that may be too costly to deal with. Something to be aware of.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Good location

Posted 30-Mar-2015
Pros: Location
Staff was friendly, check in and checkout pleasant
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in central city.

Posted 30-Mar-2015
Right from check in I knew this was going to be a good hotel. Easy to check in and check out, no complications. Nice pool and not tub, a little far from some of the rooms but worth it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Feb-2015
Centrally located in Kelowna, lots of restaurants and shopping within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kelowna

Nice stay close to mall

Posted 31-Jan-2015
Hotel staff assisted an iRate customer calmly and professionally. Well maintained room
2 out of 5
by A verified travellerfrom Calgary

Not worth the price

Posted 16-Jan-2015
Pros: Weight room and pool though the pool being closed until 11 am does not allow one to use it on the morning of departure.
Booked for 3 people and requested cot. Was told they did not have one available on arrival. Gave us 3 cushions for one person to sleep on. Stayed a 2nd night because they guaranteed us a cot. Again did not get one. Don't think the room could have accomodated a cot - quite small.
3 out of 5
Recommended
for Couples
by Michaelfrom Salmon Arm

Shopping

Posted 15-Jan-2015 on Hotels.com
Room was to hot, even after turning down the heat, it stayed too warm. Window coverings did a poor job, room was too light. It was fairly noisy, not a good sleep. Ice machine close to the door.
4 out of 5
Recommended
for Business Travellers
by jenniferfrom castlegar

Great customer service!

Posted 7-Jan-2015 on Hotels.com
The roads coming into Kelowna from my hometown were awful-- And although check in was at 4 pm, they allowed us to check in earlier than that. The young lady at the front desk was great coming in, and the gentleman in the morning for checkout was just as great!
5 out of 5
Recommended
for Everyone
by A verified traveller

great location and hotel

Posted 5-Jan-2015
Everything is walking distance from hotel great place