Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Calgary

Not worth the price

Posted 16-Jan-2015
Pros: Weight room and pool though the pool being closed until 11 am does not allow one to use it on the morning of departure.
Booked for 3 people and requested cot. Was told they did not have one available on arrival. Gave us 3 cushions for one person to sleep on. Stayed a 2nd night because they guaranteed us a cot. Again did not get one. Don't think the room could have accomodated a cot - quite small.
5 out of 5
for Everyone
by A verified traveller

great location and hotel

Posted 5-Jan-2015
Everything is walking distance from hotel great place
3 out of 5
for Everyone
by A verified travellerfrom richmond

Not bad

Posted 1-Jan-2015
Room was so so clean by cindy but nice little piles of hair in corners of bathroom and dirt in all corners of room.other wise clean just avoid corners. Pool was quick cleaned regularly but yoy can tell no big cleans arw done. The hotel is used for parting groyps so at pol lots of makung out that needs to be explained to little boys.The Dennys restaurant was by far the worst ever. Kids salad and raw veg. Limp and brown. Cooked broccoli can't even tell you what went wrong cause I have never seen anything like that. Kid past had to have been sitting in fridge cooked for a week. Dried out and they forgot to heat it up. Burger was ok but gravy for fries was lumpy and probably from day before.. ordered Sheryl temples and got 7 up with grenaden. Forgot orange juice.. Waited forever. Thought give it another Chace next day (different staff... only worse.
4 out of 5
for Everyone
by A verified travellerfrom Rocky Mountain House, AB

Nice hotel on the main drag.

Posted 21-Dec-2014
Food left out in the hallway for over 24h. Beds were a little hard for our liking. Other than that, staff was very nice. Restaurants within the building were very good, and it was perfectly placed in Kelowna for everything we were doing.
2 out of 5
by A verified travellerfrom trail BC

Not happy

Posted 25-Nov-2014
Pros: they allowed pets
Cons: ALL of it
Location: shopping center near
We were booked in above the pool area. Very,very noisey. Found an open tin of cat food in fridge plus a prescription for a cat. After our initial reservation, I asked to move to another room away from the pool area. I actually moved from a 2 bed room to 1 bed room and charged me up grade fees. I have had to extend to room twice and have been charged new reservation fees. This is crap!!!!!!! We told them we were here for a medical issue, most motels give a discount for medical issues. My husband was in for a day procedure that went wrong and as a result I may have to book tonight as well. THERE IS NO WAY I WILL RECOMMEND THIS MOTEL!!!!! Housekeeping staff very nice, management sucks!!!!!!!!!~~!~!
1 out of 5
by A verified traveller

Sleepless in kelowna

Posted 23-Nov-2014
Zero sleep.....extremely noisy.....front desk personnel are strangers to the truth.
3 out of 5
for Everyone
by A verified travellerfrom Vancouver

Nice Hotel Despite Power Outage

Posted 7-Nov-2014
Location: The mall is the only thing of any interest within walking distance. You would need a car otherwise, but that's true of Kelowna in general.
I stayed this past weekend for two nights. The hotel is near quite a few businesses. Parking was easy. The room was nice. Very good gym. Check-in and check-out were easy. Did not use the pool, but it seemed nice. However, you can easily hear people making a noise in the hallway, which made it difficult to sleep. There was a power outage Thursday night. It was overnight, and it suddenly got cold. It was fixed around 7am Friday. Not a huge inconvenience, but no one from the staff advised me as to what happened or did anything to alleviate any discomfort I had. Otherwise, a nice hotel at a reasonable rate.
2 out of 5
by A verified travellerfrom Hamilton, ON.

Rooms overlooking the atrium VERY VERY small.

Posted 4-Nov-2014
Pros: Pool.
Cons: Ask for a large room.
Location: Mall close, many restaurants.
Room small and crampt. Could not get around bed. Washroom OK but small. Dennys on site terrible - high calorie food. Bar on site has food that is cooked in Denny's. Staff appear to drink on the job. Front desk staff friendliness hit or miss. There is a liquor store next door thank god !!! Room service prices very high. Nice pool though. Take a chance. For $$ value OK. There are nicer places in Kelowna.
5 out of 5
for Getaway With Friends
by A verified traveller

Would stay here again!!!

Posted 30-Oct-2014 on Hotels.com
The Denny's resaurant attatched to it was great as well!!
3 out of 5
by Edfrom Salmon arm


Posted 26-Oct-2014 on Hotels.com
Disappointed to see my room-not at all like photos. Apparently there are updated rooms-the ones you see in the pictures! I got one of the old rooms which is really dated- I chose to pay an upgrade fee and get a room in " the tower".