Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Although the room was small it was acceptable.

Posted 5-Mar-2014
Cons: Attention to details. Might have been a oversight but cleaning staff should be paying attention.
The room was tidy, small, but fresh linens. The alarm clock did not work even after plugging it in which was unplugged upon arrival. Garbage had been left behind in the ice bucket. An oversight possibly? I would choose another hotel for future visits to Kelowna. Ground level rooms not an issue but second floor rooms do not have elevator and that would only be a problem if you have luggage to carry up. Staff was friendly. Layout not the best I have experienced. Reasonable rate for a reasonable room. I expected a bit more for the price.
4 out of 5
Recommended
for Everyone
by A verified traveller

excellent customer service

Posted 2-Mar-2014
I stay at the Sandman Hotel in Kelowna once a month for business. James, at the front desk, provides excellent customer service: he is friendly, professional, efficient, and remembers me when I arrive. I value the service I receive from him, and he represents the face of the hotel extremely well. Thank you James. C. Curry
5 out of 5
Recommended
for Everyone
by KD from Winnipeg

Quick Kelowna Trip

Posted 18-Feb-2014
Pros: Clean, easy to find, great pool/hot tub, lots of eating options close by.
Awesome location for our two day stay! Close to the mall, and higher end restaurants. In walking distance of those places and even seemed to be somewhat central of everything else you would want to see by car.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2014
Pros: easy to find ,close to everything
Location: shopping across the street , close to the lake lots of resturaunts near by
3 out of 5
Recommended
for Everyone
by matt

Nice hotel, very clean, but loud heater

Posted 24-Dec-2013
Nice view, nice staff, updated room very clean, only complaint was that loud heater/ac unit that kicked on and off throughout the night
3 out of 5
Recommended
by A verified traveller

Room

Posted 14-Dec-2013 on Hotels.com
The 2nd room floor I was provided had a strange odour, I actually borrowed a scented candle from someone. The room was small and dark. Will request a different floor next time.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Barb Harrison from Burton, BC

very good for the price

Posted 13-Dec-2013 on Hotels.com
Everything was just fine. Our two dogs loved it too.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Jackie Paquette from Kelowna

overpriced with respect to quality

Posted 9-Dec-2013 on Hotels.com
The hotel itself was decent enough, although the décor was a bit inbetween designs. our room appeared to be 'halfway' through a renovation. The fabrics, furniture, and bedding were older and did not match the newer wallcoverings and flooring, nor was the reno job done to a professional standard that I would expect from a room that cost over a hundred dollars a night. Having said that, the room was clean, quiet, and had what we needed. The pool was wonderful and warm, but there were wet towels strewn around the floor that were still there in the morning. Our room opened into the pool area which I found unpleasant because there was no air circulation in the room other than to open the patio door and get the humid clorine smelling air wafting in. I would have much much preferred to have a room that had outside air access. I feel that 109 dollars plus tax was too much and for that reason will probably not stay at the Sandman again. Sorry. Perhaps they should consider upgrading the place or dropping the price about forty dollars per night.
3 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 5-Dec-2013
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 2-Dec-2013