Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Kamloops

Great value

Posted 14-Jan-2015
Pros: The price and the location. Very close to the mall and to restaurants.
Location: Shopping and restaurants are close by
This is an older hotel but it's clean and comfortable. I was here for a conference and it was a great value for a comfoetable stay.
Comment from Hotel Management
19-Jan-2015 by Kaileigh, Hotel Management
Thank you for this very honest comment. We are always the first to admit that we are an older property, but we are constantly working on doing upgrades and have begun undertaking some small renovations in some of the rooms. At the end of the day we want our guests to feel comfortable and satisfied, and we are always willing to put in the effort to ensure this. Please think of us again the next time you pass through Kelowna, we look forward to your return.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 10-Jan-2015
This is an older hotel, with paper thin walls (so noise does carry) but it's very clean and it's close to everything including Orchard Mall.
Comment from Hotel Management
11-Jan-2015 by Kaileigh, Hotel Management
Thank you for taking the time to write us this review. I do apologize if you found it to be noisy. I am glad though that you found the location to be convenient for your needs, and that you found our cleanliness and service to be up to par. Please think of us again if you return to Kelowna in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice enough for the price.

Posted 1-Dec-2014
Pros: Friendly staff, inexpensive, clean and comfortable bed.
Cons: Well, thin walls can't really be improved I guess.
Location: Near rec centre. Nice pubs and walks downtown.
It is just a small motel about 2 kms from downtown, but comfortable and affordable. Thin walls... you can hear everything in neighbours' rooms, but nothing bothersome.
Comment from Hotel Management
3-Dec-2014 by Kaileigh, Hotel Management
Thank you for taking the time to share your experiences. I am glad that we were able to accommodate you and that you found everything to your satisfaction. I do apologize for any noise you heard from other rooms, and I do hope that you brought it to the attention of the front desk agent on duty. Please think of us again if you return to Kelowna, and perhaps request a second floor room as they tend to be a little bit quieter with nobody above you.
5 out of 5
Recommended
for Business Travellers
by Jasonfrom Toronto

Super Friendly Staff!

Posted 25-Nov-2014 on Hotels.com
Myself and 5 other colleagues stayed here for two nights with another 3 joining us for one night. The front desk staff were exceptionally friendly and accommodating and helped us with a variety of questions about the local area. The hotel is fairly old and could use a coat of paint etc. but the rooms themselves are clean and include kitchenettes in some. The neighbourhood is not what I'd call downtown but it is close enough to walk if it's warm. There are lots of restaurants and other amenities close by though. Would definitely stay here again.
Comment from Hotel Management
31-Jan-2015 by Kaileigh, Hotel Management
Thank you so much for this amazing review! I love that we were able to accommodate you and your colleagues and help make your time in Kelowna comfortable and that we were convenient to all your needs. I do hope that you all return again and that we are able to accommodate you. Come in the summer time to enjoy the salt water pool!
5 out of 5
Recommended
for Business Travellers
by Jasonfrom Toronto

Super Friendly Staff!

Posted 25-Nov-2014 on Hotels.com
Myself and 5 other colleagues stayed here for two nights with another 3 joining us for one night. The front desk staff were exceptionally friendly and accommodating and helped us with a variety of questions about the local area. The hotel is fairly old and could use a coat of paint etc. but the rooms themselves are clean and include kitchenettes in some. The neighbourhood is not what I'd call downtown but it is close enough to walk if it's warm. There are lots of restaurants and other amenities close by though. Would definitely stay here again.
Comment from Hotel Management
7-Feb-2015 by Kaileigh, Hotel Management
Thank you so much for this glowing review. I am very happy to hear that you were satisfied with your stay with us and that our staff was able to help you with your questions. We pride ourselves on offering our guests top notch customer service so I am pleased that we lived up to not only your expectations, but also our own. We are definitely an older property but we make every effort to ensure that everything is kept clean and in working order. I truly do hope that you and your colleagues will return and that we will once again be able to offer you a comfortable and enjoyable experience. Again, Thank You!
4 out of 5
Recommended
for Couples
by Leefrom Kamloops

Great place for quick overnight stay

Posted 25-Nov-2014 on Hotels.com
Room was very clean along with the bathroom. Staff was very helpful and friendly too!
Comment from Hotel Management
31-Jan-2015 by Kaileigh, Hotel Management
Thank you for this wonderful comment. I am very happy to hear that we met your expectations as well as our own and were able to help make your time in Kelowna enjoyable. Please think of us again if you return to the area.
2 out of 5
by A verified traveller

Affordable

Posted 10-Nov-2014
It's very affordable but the cleanliness didn't meet the expectation.. Especially the floor carpet was very very old and filthy.. Otherwise okay for the money you pay
Comment from Hotel Management
26-Nov-2014 by Kaileigh, Hotel Management
Thank you for taking the time to offer us this feedback. I do apologize about the carpet. Cleanliness is one of our top priorities and so we have recently been working on replacing some of the older carpets and doing some updates in the rooms. I do hope you will come back again and see the difference it has made.
3 out of 5
Recommended
for Everyone
by A verified traveller

Cheaper hotel if you have kids

Posted 9-Nov-2014
Older hotel but in good shape. We had three Queen beds, one in a seperate room. You have to pay city tax on top of the hotel price which I didn't like but apparently that's the same at all hotels in kelowna.
Comment from Hotel Management
26-Nov-2014 by Kaileigh, Hotel Management
Thank you for taking the time to write us a review on your experiences with us. I am so glad that we were able to accommodate you and your family and that you found our hotel to meet your needs. Unfortunately we have no control over the taxes and are unable to waive them. I do hope that you will think of us again the next time you visit Kelowna.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Nice hotel- easy to find

Posted 4-Nov-2014
Pros: price was very reasonale, friendly and took care of our needs
Cons: some of the accommodation could be geared more towards couples with perhaps table and chairs or couch rather than two beds for comfort.
Location: breakfast and fast food restaurants were close by
We found the staff to be very friendly and always accommodating to our needs. It was close to restaurants and various shopping experiences. Central to all our business requirements. Very quiet and safe area.
Comment from Hotel Management
5-Nov-2014 by Kaileigh, Hotel Management
Thank you for this kind review. I am glad that we were able to accommodate you and that you enjoyed your time with us. We hold ourselves to a very high standard in customer service and it makes me smile to hear that we were able to meet this standard. Please think of us again if you return to Kelowna.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton

Nice clean and quiet hotel.

Posted 30-Oct-2014
Pros: Clean & quiet.
Cons: Nothing for me.
Location: Great location, close to downtown and many other shops which you could locate on foot.
I really like this hotel as I stayed in it 3 years ago and specifically booked in to stay here again. Its quiet with a nice sitting area in the grass and very friendly staff.
Comment from Hotel Management
5-Nov-2014 by Kaileigh, Hotel Management
Thank you so much. It really makes my day when I get these awesome reviews from repeat guests. I am so glad that you enjoyed your time with us once again and I look forward to having you return again in the future.