Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
78% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Affordable

Posted 10-Nov-2014
It's very affordable but the cleanliness didn't meet the expectation.. Especially the floor carpet was very very old and filthy.. Otherwise okay for the money you pay
3 out of 5
Recommended
for Everyone
by A verified traveller

Cheaper hotel if you have kids

Posted 9-Nov-2014
Older hotel but in good shape. We had three Queen beds, one in a seperate room. You have to pay city tax on top of the hotel price which I didn't like but apparently that's the same at all hotels in kelowna.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Nice hotel- easy to find

Posted 4-Nov-2014
Pros: price was very reasonale, friendly and took care of our needs
Cons: some of the accommodation could be geared more towards couples with perhaps table and chairs or couch rather than two beds for comfort.
Location: breakfast and fast food restaurants were close by
We found the staff to be very friendly and always accommodating to our needs. It was close to restaurants and various shopping experiences. Central to all our business requirements. Very quiet and safe area.
Comment from Hotel Management
5-Nov-2014 by Kaileigh, Hotel Management
Thank you for this kind review. I am glad that we were able to accommodate you and that you enjoyed your time with us. We hold ourselves to a very high standard in customer service and it makes me smile to hear that we were able to meet this standard. Please think of us again if you return to Kelowna.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton

Nice clean and quiet hotel.

Posted 30-Oct-2014
Pros: Clean & quiet.
Cons: Nothing for me.
Location: Great location, close to downtown and many other shops which you could locate on foot.
I really like this hotel as I stayed in it 3 years ago and specifically booked in to stay here again. Its quiet with a nice sitting area in the grass and very friendly staff.
Comment from Hotel Management
5-Nov-2014 by Kaileigh, Hotel Management
Thank you so much. It really makes my day when I get these awesome reviews from repeat guests. I am so glad that you enjoyed your time with us once again and I look forward to having you return again in the future.
3 out of 5
by A verified traveller

It was clean and affordable

Posted 24-Oct-2014
Cons: Decor
I needed a place to stay last minute and this was very affordable and clean
Comment from Hotel Management
26-Oct-2014 by Kaileigh, Hotel Management
Thank you for taking the time to offer us some feedback about your stay with us. I am very glad that you found us to be affordable and that you found the room to be up to par on our high standards of cleanliness. Please think of us again the next time you pass through Kelowna.
2 out of 5
by A verified travellerfrom ontario

Felt unsafe

Posted 11-Oct-2014
It looks and feels run down. Didn't feel that my property was safe in my truck which was parked right outside my window. Slept maybe 3 hours after being up for 21hrs. We were givin IHOP 20% off cards for breakfast. We waited 20 min just to get coffee and breakfast ordered. We were there for 1 hour total time and ended up walking out due to not having any food after we watched a large group and other table be served and tables cleared after putting they order in after us. WOULDNT GO BACK EVEN IF YOU PAID ME TWICE THEIR RATE!!!!
Comment from Hotel Management
15-Oct-2014 by Kaileigh, Hotel Management
Thank you for taking the time to provide us with some feedback. I am truly sorry that you did not feel safe with us. We take the security of our guests very seriously, and our night staff walk through the property regularly to ensure that there is nothing going on that could be a potential security concern. Unfortunately we have no control over the service you did or did not receive at IHop as they are a completely unrelated company.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great pet friendly room

Posted 6-Oct-2014
Very surprised by the quality of the room and size for such a modest price. So appreciated it was pet friendly with only a modest extra charge for a large dog.
Comment from Hotel Management
11-Oct-2014 by Kaileigh, Hotel Management
Thank you so much for such a nice review. We do our best to accommodate everyone, and we understand the need to travel with pets sometimes. I am so pleased to hear that you were satisfied with your room and that you felt you got your moneys worth.
2 out of 5
by A verified travellerfrom Toronto

nothing to write home about

Posted 4-Oct-2014
Pros: I found the front staff very friendly.
Cons: nothing to add from above
Location: The restaurant Chaos cafe next door is excellent - homey, good service and good food at a reasonable price.
It was disappointing to find the exterior of the motel in bad need of repair - a paint job and new carpet in the corridors would make the place more appealing. The room was clean for the first night but for the second night the tub was not cleaned, the coffee maker left with the filter still in it and the coffee pot unwashed, the bed sheets merely pulled up, to name a few - something a cleaning person could do in three minutes.
Comment from Hotel Management
10-Oct-2014 by Kaileigh, Hotel Management
Thank you for taking the time to provide us with some feedback in regards to your stay. This is certainly below our standards and our housekeeping staff are making every effort to continually improve the quality of service our guests receive. I do apologize for this and I do hope that you will return in the future so that we can show you just what a wonderful experience we can offer. I have every confidence that we can not only meet but exceed expectations.
2 out of 5
by A verified travellerfrom Abbotsford, BC

Too expensive for the quality of rooms

Posted 10-Sep-2014
Pros were : Friendly and helpful staff Suite had cute little kitchenette which was nice Good location right off the highway Cons: Continental breakfast sucked. Only bread bagels and cereal. Lots of the other guests were sketchy and creepy Beds were hard, furniture was bad, very old tv I didn't feel safe having my car in the lot. As well as I didn't feel the rooms were safe as you could wiggle the door. Probably very easy to break in.
Comment from Hotel Management
19-Sep-2014 by Kaileigh, Hotel Management
Thank you for taking the time to write a nice and detailed review of your experiences with us. We use the comments we get to identify areas where we can improve, and so we truly do appreciate every comment we receive. We have eliminated the continental breakfast for now, and have been working on updating the rooms and the property in general. This week we have been replacing all the old locks with key card locks. We take the comfort and security of our guests very seriously and so we also have someone on staff twenty four hours a day. I do hope that you will give us a chance to show you just what a wonderful experience we can offer.
2 out of 5
by A verified travellerfrom Seattle

Smoke and noise

Posted 7-Sep-2014
Pros: location
The hotel has just become a lot worse since I stayed there last year. I was in Kelowna for a family event, so wanted to take my time and booked 5 nights. After the first night, in which I could hardly sleep because of the noise that went on all night long, I changed to a room upstairs, in which obviously people had been smoking, despite of the "no smoking" signs. Sometimes in the early mornings I was woken up by cigarette smoke creeping in from outside. The carpet had huge black spots on it...I will not come back!
Comment from Hotel Management
19-Sep-2014 by Kaileigh, Hotel Management
Thank you so much for taking the time to offer us feedback in regards to your stay, and for bringing these issues to our attention. This is certainly not our standard and I do hope that you brought this to the attention of the front desk staff and that they were able to help rectify the situation.