Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Santa Clara

Big cheap room

Posted 22-Jul-2014
It's not fancy, and it's a bit old, but the rooms are big and clean and the price was good.
Comment from Hotel Management
24-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to offer feedback in regards to your stay. I am so glad that we were able to meet your needs and help make your stay enjoyable. I look forward to having the pleasure of welcoming you back in the future.
3 out of 5
by A verified traveller from Port Alberni, BC

Good for a quick stopover.

Posted 21-Jul-2014
Pros: Pool and cold A/C.
Cons: Beds/pullouts need to be better.
We needed a room to stop at between Calgary and Vancouver Island. We chose this property based on price... weekends in summer can be expensive. The staff are great! The room was basic and ageing but clean. The A/C was cold (and it was 39c that day)! The bed was acceptable in comfort but the pullout was TINY and uncomfortable. The pool is small and was crowded due to a ball team staying there but nice for a quick dip! Overall we were satisfied with what we needed for the night but will likely try another property next time.
Comment from Hotel Management
25-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to give us feedback in regards to your recent stay with us. We have been doing updates and improvements to the services we offer and so I hope that you will think of us again so you can come and experience some of these exciting changes. I have every confidence that we will be able to not only meet but exceed your expectations.
3 out of 5
by A verified traveller from Vancouver, BC

The staff needs some education.

Posted 21-Jul-2014
Pros: It was very clean.
Cons: Customer service could be improved.
Location: The location was good. There was a mall with a London Drugs near by and there were a few restaurants close to the hotel.
While I was checking in the clerk made me wait while he took two phone calls. I feel he should have asked the callers if he could call them back in a minute while he finished booking me in. I waited quite a while when he was talking on the phone and doing some searching on the computer. Another thing, I placed the clean the room tag on my doorhandle at 8 am and when I returned in the evening, the room hadn't been touched. I don't think I would stay there again and I won't recommend it to anyone.
Comment from Hotel Management
25-Jul-2014 by Kaileigh, Hotel Management
Thank you for your feedback in regards to your recent stay with us. I apologize that you were not helped immediately when you came to check in and that your room was not properly serviced. This is absolutely not how we operate and is certainly below our standards. I guarantee that should you return to stay with us again you will not experience these same inconveniences. I have every confidence that in the future we will be able to not only meet but exceed your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Really helpfull and friendly staff.

Posted 20-Jul-2014
Pros: The staff, rooms in the main building and the grounds.
Cons: I would totally gut and Reno the second building. Or tare it down.
Location: Walked to Moxis and the Parkinson Rec Center.
The first night we had 2 queen size beds and a very nice clean room in the first building. Outside the room was a nice grassed area with picnic tables a BBQ and a nice pool.The second night we had to move to a different room ( our own fault, we only booked 1 night ) we were moved to the second building. It was very dated,stained carpets and couch. It also must have been a smoking room for years and now are trying to cover the smell with fragrance. The staff was excellent, very friendly and accommodating. I would only stay again if I could book in their main building. Walking distance to restaurants and the Parkinson's Rec Center. Overall a good visit.
Comment from Hotel Management
25-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to offer feedback about your experiences with us. We are 100% non-smoking, with designated smoking areas outside so I am surprised that the room smelled of smoke, however this does happen from time to time when someone neglects to follow the smoking rules. I do hope that you will choose to return to stay with us in the future. We would be more than happy to do our best in accommodating any special requests, including putting you in the building closer to the lobby.
2 out of 5
by A verified traveller from Vancouver

Don't stay in the Summer....

Posted 18-Jul-2014
A/C Units do not work. They blow a tiny bit of air, less than your average house fan would do. The room was SO uncomfortable & hot we couldn't stand it. This being July 16th in 40 degree weather. Our room had a patio door that didn't close or lock. So that was even worse. Of course there is nobody at the front desk at night, not that they would have been helpful. Very unfriendly staff on check in/out. They obviously know the hotel sucks and they don't even bother to ask you how your stay was, because they already know. For a room rate of $109 this is really bad. Pay the extra 30$ for the Sandman or something
Comment from Hotel Management
25-Jul-2014 by Kaileigh, Hotel Management
I apologize for the inconveniences you experienced during your stay and I assure you that this is not our standard. All our air conditioning units and patio doors are in proper working order, and are constantly being checked to ensure this, especially when the weather gets so hot. However, when the weather does reach such a high temperature it can be difficult to keep the rooms cool, even with the air conditioning. We strive to meet a standard of excellence in comfort and customer service, and so we have staff at the front desk twenty four hours a day, seven days a week, who are more than happy to help guests resolve any issues that they might experience. I am very sorry that you were dissatisfied with your stay and I hope that you will come again in the future to truly experience everything we have to offer.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great economic stay

Posted 16-Jul-2014
Location: Downtown Kelowna, the beach, the recreation centre were all within a five minute drive.
The room was clean overall, except a garbage can that had not been emptied. The carpet has seen better days, but was clean. It's a central location with a nice little pool to cool off on those hot days. Staff was more than accommodating and went the extra mile. For a 2 star hotel, this was a great experience.
Comment from Hotel Management
19-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to review your experiences with us. We take every comment seriously and so it truly is appreciated. I hope that in the future you will think of us should you return to Kelowna.
3 out of 5
Recommended
for Families
by A verified traveller

Basic motel, in a good location for families.

Posted 15-Jul-2014
Pros: Staff, location, service.
Cons: I would suggest something other thank toast for the breakfast -a muffin or danish for example.
Location: Across the street from a playground and an Ihop restaurant, and a 5 minute drive from a huge family park with a beach, spray park, skate park.
This motel was good for us as a family with small children. The motel is across the street from a playground and an Ihop restaurant and a 5 minute drive from a huge family park with a beach, spray park, skate park and more. There was also a small organic market within walking distance. We thought the room was basic, but clean. We received a free continental breakfast that included a piece of toast with a packet of peanut butter, a juice box, yogurt, an orange, a box of cereal and an individual sized milk - delivered to our room! Friendly staff as well.
Comment from Hotel Management
19-Jul-2014 by Kaileigh, Hotel Management
Thank you for your taking the time to give us feedback about your stay. We strive to make sure all our guests have a comfortable and enjoyable experience while staying with us. I am so glad that we were able to live up to this standard and help make your stay pleasant. I look forward to welcoming you and your family back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Okotoks

Great hotel for the price.

Posted 10-Jul-2014
Pros: Location just off of Highway, 5 minute drive to the beach, room size was exceptional.
Cons: Had to tell housekeeping to empty garbages, but they were exceptionally friendly and courteous.
The outside is in need of upkeep, but that's just cosmetic. We were expecting the worst, but got just what we needed. 10 and 11 year old got their own sleeping area (the main living area) with A/C, we got our own room (No A/C). Suite had a kitchenette as well. Salt water outdoor swimming pool was enjoyed by the kids. Hot tub was filled with soil and plants.
Comment from Hotel Management
16-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to give us feedback in regards to your stay with us. I am so pleased that you enjoyed your stay with us despite some hesitation upon arrival. We look forward to having the pleasure of welcoming you and your family back in the future should you return to Kelowna.
2 out of 5
by A verified traveller from Edmonton

Not the same as shown on website, room is smelly

Posted 9-Jul-2014
Pros: The staff is very friendly
Cons: should provide clean towel, ventilation fan shouldn't be that loud. Kitchen appliances like electric stove should be replaced. Get rid of bad smell.
Location: The location is quite good, a lot of shopping centre and a lot of choices for food. Really like the location
Door couldn't locked properly, room is smelly when we entered the room the first time. Towel is not clean, have a lot of spot on the towel that couldn't washed off. The room is very different from what it showed on the website. Washroom is very old, the ventilation fan is very loud. I would not recommend this place to anybody. The electric stove need an hour to boil water.
Comment from Hotel Management
16-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to comment on your stay with us. I am so sorry that your stay with us was not up to your satisfaction. I do hope that you brought your concerns to the front desk staff so they were able to help rectify the situation. We have been slowly doing updates to the rooms and I have every confidence that should you return to the Kelowna area we would be able to not only meet but exceed your expectations.
1 out of 5
by A verified traveller from Kimberley BC

Never book a room , They cancel the reservation

Posted 7-Jul-2014
Booked through Expedia, one night, confirmation papers printed from my computer, three days later the staff member from the Inn called and cancelled my reservation. No explanation other than I booked through Expedia and not on their system, which was funny to me because if I wasn't on their system how did they have my number?? Anyways, booked into different room in Kelowna at 1:40 am I receive a call from staff at Rec Inn so see if I was coming to accept the booking, I went to that office talked to manager about never coming back, we both agreed !!!
Comment from Hotel Management
25-Jul-2014 by Kaileigh, Hotel Management
I apologize for the confusion with your reservation. There was obviously a miscommunication somewhere. We do not allow bookings for one night on long weekends, which is why you were contacted in the first place. I apologize for the inconvenience.
Comment from Hotel Management
16-Jul-2014 by Kaileigh, Hotel Management
Thank you for taking the time to review your experiences with us. Unfortunately for the long weekend we have a two night minimum, which means that in order to stay with us you have to book two nights. Due to some confusion between us and Expedia, some reservations had been allowed to be booked online for only one night. When we called to inform you of this you needed to cancel with Expedia and because this did not happen, the reservation was put back in our system after it has been taken out once we took off the restrictions for a two night minimum stay. Regardless you should not have been phoned in the middle of the night and i sincerely apologize for the confusion and for the inconvenience. I hope that in the future should you come to stay with us you will find yourself pleasantly surprised by everything we have to offer.