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Our stay was good. Great proximity to restaurants and shopping. Difficult to turn off Highway 97 to get to the hotel. We parked and then ended up being in a different building that was a bit confusing but we figured it out. Hot tub was not that hot.
The room was very spacious and comfortable. The pool in the hotel was fun for everyone. The staff were very accommodating and friendly. I would stay here again.
Tayler
Stayed 1 night in Mar 2024
Response from Sushmita R. - Front Desk Representative on Apr 5, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!
Response from Sushmita R. - Front Desk Representative on Apr 5, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!C
10/10 Excellent
Patricia, Surrey
Apr 2, 2024
Liked: Property conditions & facilities
Second time there and they did not disappoint
Patricia
Stayed 2 nights in Mar 2024
Response from Sushmita R. - Front Desk Representative on Apr 2, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!
I’ve stayed here a few times now. Orchard Park Mall is across the street great for shopping and easy food options. Smittys is attached to the building as well for easy food options.
Kaylin
Stayed 2 nights in Mar 2024
Response from Sushmita R. - Front Desk Representative on Mar 29, 2024
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!
Response from Sushmita R. - Front Desk Representative on Mar 29, 2024
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon
Right across from Orchard Park Mall and located very conveniently alongside major Highway. Several dining option within walking distance.
Anthony
Stayed 1 night in Mar 2024
Response from Sushmita R. - Front Desk Representative on Mar 27, 2024
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!
Friendly staff. Restaurant attached. Liquor store attached. Close to shopping
Lynette
Stayed 2 nights in Mar 2024
Response from Sushmita R. - Front Desk Representative on Mar 27, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
Response from Sushmita R. - Front Desk Representative on Mar 27, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to welcome you for another enjoyable stay soon!
We have stayed here numerous times and it never disappoints
Diane
Stayed 1 night in Mar 2024
Response from Sushmita R. - Front Desk Representative on Mar 18, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
Response from Sushmita R. - Front Desk Representative on Mar 18, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
10/10 Excellent
Steven
Travelled with family, Travelled with family and small children
Response from Sushmita R. - Front Desk Representative on Mar 18, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
Response from Sushmita R. - Front Desk Representative on Mar 18, 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
Response from Kazu F - Front Desk Representative on Mar 13, 2024
Thank you very much for such kind feedback and an amazing score! It was a pleasure hosting you. We look forward to welcoming you back to Kelowna in the future!
8/10 Good
Darrall
Mar 11, 2024
No thank you.
Darrall
Stayed 2 nights in Mar 2024
Response from Kazu F - Front Desk Representative on Mar 13, 2024
Thank you very much for taking the time to share your experience with us; it was truly a pleasure hosting you. We hope to welcome you to Kelowna again in the future!!
Room was clean and since we had a room for pets you would never know there was pets in the room before we arrived
Brad
Stayed 2 nights in Mar 2024
Response from Kazu F - Front Desk Representative on Mar 6, 2024
Thank you very much for your amazing feedback!! We greatly appreciate such compliments, and it is a huge encouragement for us. We hope to welcome you to Kelowna again soon!!
Nice stay in a convenient location. A bit loud on the bottoms floor but it’s understandable given the location on the highway. Allowed my pet to stay for a minimal fee which is appreciated. The front desk was friendly and helpful.
Sean
Stayed 1 night in Mar 2024
Response from Sushmita on Mar 4, 2024
Thank you for your positive feedback! We're delighted to hear that you had a nice stay at our hotel and found our location convenient. We hope to welcome you for another enjoyable stay soon!
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
Thank you for your feedback! We're glad to hear that you had a positive experience overall during your stay with us. We hope to have the opportunity to welcome you back for an even better stay in the future.
Response from Kazu F - Front Desk Representative on Feb 24, 2024
We greatly appreciate you for sharing your experience with us. It is always a huge encouragement for us to get such kind review. Thank you again, and we look forward to welcoming you back to Kelowna in the future!
We would like to extend our sincerest apologies for the experience you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we are truly sorry to hear that your experience did not meet your expectations.If you would be willing to share more details about your stay and provide us with any suggestions for improvement, it would be immensely helpful for us in rectifying any issues and ensuring a better experience for future guests.Once again, we apologize for any inconvenience or disappointment you experienced during your stay. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.
Response from Kazu F - Front Desk Representative on Feb 18, 2024
Thank you for taking the time to share your experience with us! We are glad you enjoyed our pool and fitness center!!We look forward to welcoming you back to Kelowna in the future!
Close proximity to the mall and breakfast restaurants. It would be nice if there was a park nearby but otherwise the lofts are great for families.
Katherine
Stayed 2 nights in Feb 2024
Response from Kazu - Front Desk Representative on Feb 14, 2024
Thank you for taking the time to share your experience with us! We are glad you liked the convenience of our location. We are actually not too far from the entrance to Mission Creek Regional Park; it is about 15 minutes away to the direction of Orchard Park Shopping Centre. They do have nice trails in the woods following Mission Creek. We would recommend visiting for the next stay if not too far! We are looking forward to welcoming you again in the future!!
10/10 Excellent
Patrizia
Travelled with family, Travelled with family and small children, Travelled with partner
I don’t want to, it was great as you can tell by the start ratings
Brett
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 22, 2024
Thank you so much for taking the time to leave us a five star review! I will share this with the team. Thank you for staying with us and we look forward to welcoming you back to Kelowna in the future!
Sadly, when I reserved my room I wasn't informed that both restaurants would be closed because of the staff Christmas party.
Diane
Stayed 1 night in Dec 2023
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you for taking the time to leave us a review and your valuable feedback. I do apologize that you weren't informed of the staff Christmas party and the shortened Mickie's Pub hours. I hope that you are able to give us another chance in the future as the pub is open late on almost every day of the year! We look forward to welcoming you back to Kelowna in the future.
Stayed when everything was closed for a staff party got in late and was hoping to visit the restaurant a big reason why I booked here
Mark
Stayed 1 night in Dec 2023
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you for taking the time to leave us a review and your valuable feedback. I do apologize that our Christmas party had the Mickie's pub restaurant close earlier than they normally do. I hope that you are able to give us another chance in the future, as on almost every day of the year they are open much later. We look forward to welcoming you back to Kelowna in the future!
Response from Andrew L, Front Desk Supervisor on Dec 31, 2023
Thank you for taking the time to leave us a review of our hotel. Please know that we are constantly improving on our guests' experience regarding service and renovations to the property. We hope that you give us another chance in the future to provide an even greater experience!
10/10 Excellent
Marie
Dec 13, 2023
Marie
Stayed 1 night in Dec 2023
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you very much for taking the time to leave us a most excellent review. We look forward to welcoming you back to Kelowna in the future!
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you for taking the time to leave us a great review and for your feedback as well. I apologize that you found our beds to be harder than preferred, our guests usually do enjoyed them the way that they are. If you would ever like to give us another chance, we could always try a couple different rooms to see if there's a difference in firmness between the mattresses. We look forward to welcoming you back to Kelowna in the future!
The staff was excellent, very informative and pleasant.
Glenn
Stayed 1 night in Nov 2023
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you for taking the time to leave us an amazing review and such kind comments. I'm very happy to see that our staff were of excellent help during your stay. We look forward to welcoming you back to Kelowna in the future!
8/10 Good
Dean
Business traveller
Nov 21, 2023
This property is a bit older, but the rooms are nice.
Dean
Stayed 1 night in Nov 2023
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you for taking the time to leave us a great review. I'm happy to see that you found our rooms to be nice. We are currently doing renovations to all of our rooms, so they should feel more refreshed coming up in the new year! We look forward to welcoming you back to our hotel in the future!
Response from Andrew L, Front Desk Supervisor on Dec 30, 2023
Thank you so much for taking the time to leave such an amazing review for our hotel! I'm pleased to see that you always choose us for our most convenient location. We look forward to welcoming you back to Kelowna again in the future!