Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kamloops, B.C.

Posted 21-Apr-2015
I grew up in Penticton and occasionally visit. I will always stay at this hotel with the lake view. Staff were very attentive and helpful with any request I had. Such a lovely spot . Walking Lakeshore Drive to the Sicamous is a must and to the Japanese garden also a nice walk from the hotel. Breakfast and late night snack at the Merganser Restaurant was very nice.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton, Alberta

Beautiful View

Posted 29-Mar-2015
Pros: Rooms were spotless and beds very comfortable. Food at the restaurants is always top quality.
Cons: The indoor swimming pool hours should be extended to 10 pm. They close the pool at 8:00 pm, so we couldn't get in a swim after dinner and before bed.
Location: Downtown stores are within walking distance. Also several other restaurants and bars and there is a casino on the premises.
Had a lovely stay. Check in was quick and easy. Staff are very friendly and willing to help - they even ask to help you if you look lost or confused.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Location

Posted 20-Mar-2015
The hotel has a beautiful location but the rooms and hallways definitely need to be renovated. The public areas have been maintained. The staff and service were excellent as well as the food!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Nice view of lake

Posted 5-Mar-2015
Pros: Clean, comfortable, great restaurants
Cons: Turned heat up to max but still cold in room. Lots of cold air coming in around sliding doors.
Location: Nice walking along lake and river. Good restaurants and neat shopping.
Lovely room, nice lake view. Staff very welcoming and friendly, efficient.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Napa

Nice combo

Posted 22-Feb-2015
2 restaurants, a casino, a pool, a beach and a bar. Nice view on breakfast and lake view rooms. Proximity to wineries. Good place to stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

excellent location, excellent staff

Posted 27-Jan-2015
Pros: Excellent staff and very clean
Location: Close to the travelers information centre where there is information about the many wineries in the area
The hotel is in an excellent location in the centre of town and beautiful views out to the lake--neat to hear the geese on the lake in the morning. Wonderful walkway along the lake.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice view of lake and vineyards.

Posted 22-Jan-2015
Room was a bit tired and TV smaller than most hotels. Good beds and quiet environment. Valet parking was necessary for us and staff were super.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Kamloops

nice clean hotel close to downtown nice view

Posted 12-Jan-2015
Pros: close to amenities. clean and great beds, awesome pillows.
Cons: small continental breaky. Bigger room tv
Location: walking distance to restaurants and club. nice being on the water. Wrong time of season to sit on deck over water but looking forward to staying here
Very pleasant the only complaint I have is the size of T.V. in my room. far too small as at 12 inches by 48inches I couldn't watch hockey game comfortablely. I found it too expensive to eat breakfast here and no continental breaky
4 out of 5
Recommended
for Couples
by Rogerfrom Calgary

Quick stay

Posted 5-Jan-2015 on Hotels.com
Nice hotel. The Lake view was barely a Lake view for the extra cost. A little disappointed that we could have received a large discount on our room had we booked direct. We traveled to Penticton for a funeral. Apart from that is was OK.
3 out of 5
Recommended
for Couples
by A verified traveller

Not so happy new year

Posted 3-Jan-2015 on Hotels.com
One problem was a heating unit that was very noisy at start up .the noise was enough to wake us up.A phone that had a flashing red light that could not be turned off,not a big deal but no way to know if there were any missed calls. Staff not to helpful. Overall more plus"s than minus"s. Would consider staying there again.