Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Walt from West Kelowna, BC

Very nice hotel and Casino

Posted 27-Mar-2014
Pros: Most everything was a'ok, kingsize beds in some rooms would be excellent,
Cons: As mentioned above
Location: Beach, shopping, walking, many nice small resturants
POTENTIAL GUESTS SHOULD BE MADE AWARE OF THE FACT THAT ON MON. AND TUES. THERE IS NO BREAKFAST AVAILABLE WITHIN THE HOTEL, ONLY NEXT DOOR AT THE HOODED MERGANSA, WHICH ISNT TO BAD IF WEATHER IS PLEASENT. Some room's with Kingsize bed would be an asset,
4 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay and very nice vie.

Posted 23-Mar-2014
Great place to get away for a night or two and dog are allowed as well.
4 out of 5
Recommended
for Everyone
by Alison from Squamish, BC

Surprisingly quiet

Posted 10-Feb-2014
Pros: Close to all amenities and the Wine Route
Cons: Nicer decor
Location: Wine route, sports events at the complex
We were really impressed with how quiet the hotel was..even with a casino in it.
5 out of 5
Recommended
for Getaway With Friends
by Peter from Kelowna

A gem of a resort hotel

Posted 5-Jan-2014 on Hotels.com
New Years party was fantastic. Love the hotel
5 out of 5
Recommended
for Everyone
by Jan from The Okanagan

Warm friendly staff, beautiful view of the lake

Posted 27-Dec-2013
Pros: Right on the lake, long walking path along the lake, clean and attractive, great staff.
Cons: The room delivered Christmas dinner; wouldn't recommend trying that again.
Everything was extremely positive - room was very nic - clean, quiet, great view of Okanagan Lake, comfy beds and nice touch to have CD's and player for background music. All the staff was warm and friendly and that counts for a lot in my books - felt welcomed and cared for. Great restaurant over the water, bright and cheerful with lots of windows, good food. Long walking path all along the lakeshore which was very enjoyable. Just a couple of minutes walk to the "Melt Spa" which was exceedlingly hospitable in it's warmth, genuine staff, and incredible spa experience - you must treat yourself to that! All in all, just what the doctor ordered and then some.
2 out of 5
by arnold from Penticton, BC, Canada

wow cares hotel

Posted 17-Dec-2013
Pros: none
Cons: no heat
Location: penticton bc canada
no heat in room, not enough bedding, all hotels restaurants booked for private party's, had to go outside the hotel and find a restaurant to dine , no shuttle service at all , very poorly operated hotel
3 out of 5
Recommended
by A verified traveller from BC

Disappointed!

Posted 9-Dec-2013 on Hotels.com
Not good value for the money. Good summer location. Winter? Service?
5 out of 5
Recommended
for Couples
by Ken & Helene from Surrey BC

Location is perfect & love the room service.

Posted 30-Oct-2013
Pros: Room service!
Location: Very handy for our needs to everything.
Very relaxing & enjoyable stay with our dog. Will come back for sure & maybe have the lake view!
5 out of 5
Recommended
for Getaway With Friends
by Hobbes Doo from Surrey, BC

Nice stay by the lake

Posted 29-Oct-2013 on Hotels.com
Our stay at this hotel was very pleasant and met our expectations. We went to Penticton mostly to visit friends that live in the area, so we ended up using the hotel just to crash at the end of a long evening. The room was very clean and the bed very comfortable. Loved all the extra pillows. I would stay at this hotel again next time I'm up in Penticton.
3 out of 5
Recommended
by Pat from Bracebridge

Posted 14-Oct-2013 on Hotels.com
The front desk staff were crisp and unfriendly. All other staff were great. The rooms need some TLC. They are tired. The heater was extremely loud. The power was off most of one night. No flashlights were provided. Food was very good and location was terrific.