Ratings based on 182 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Alison from Squamish, BC
Surprisingly quietPosted 10-Feb-2014
Pros: Close to all amenities and the Wine Route
Cons: Nicer decor
Location: Wine route, sports events at the complex
We were really impressed with how quiet the hotel was..even with a casino in it.
for Everyoneby Jan from The Okanagan
Warm friendly staff, beautiful view of the lakePosted 27-Dec-2013
Pros: Right on the lake, long walking path along the lake, clean and attractive, great staff.
Cons: The room delivered Christmas dinner; wouldn't recommend trying that again.
Everything was extremely positive - room was very nic - clean, quiet, great view of Okanagan Lake, comfy beds and nice touch to have CD's and player for background music. All the staff was warm and friendly and that counts for a lot in my books - felt welcomed and cared for. Great restaurant over the water, bright and cheerful with lots of windows, good food. Long walking path all along the lakeshore which was very enjoyable. Just a couple of minutes walk to the "Melt Spa" which was exceedlingly hospitable in it's warmth, genuine staff, and incredible spa experience - you must treat yourself to that! All in all, just what the doctor ordered and then some.
by arnold from Penticton, BC, Canada
wow cares hotelPosted 17-Dec-2013
Cons: no heat
Location: penticton bc canada
no heat in room, not enough bedding, all hotels restaurants booked for private party's, had to go outside the hotel and find a restaurant to dine , no shuttle service at all , very poorly operated hotel
for Couplesby Ken & Helene from Surrey BC
Location is perfect & love the room service.Posted 30-Oct-2013
Pros: Room service!
Location: Very handy for our needs to everything.
Very relaxing & enjoyable stay with our dog. Will come back for sure & maybe have the lake view!
for Getaway With Friendsby Hobbes Doo from Surrey, BC
Nice stay by the lakePosted 29-Oct-2013 on Hotels.com
Our stay at this hotel was very pleasant and met our expectations. We went to Penticton mostly to visit friends that live in the area, so we ended up using the hotel just to crash at the end of a long evening. The room was very clean and the bed very comfortable. Loved all the extra pillows. I would stay at this hotel again next time I'm up in Penticton.
Recommendedby Pat from Bracebridge
Posted 14-Oct-2013 on Hotels.com
The front desk staff were crisp and unfriendly. All other staff were great. The rooms need some TLC. They are tired. The heater was extremely loud. The power was off most of one night. No flashlights were provided. Food was very good and location was terrific.
by Ron from Kamloops, B.C.
Nice hotel, but too expensive for what you receivePosted 16-Sep-2013
Pros: The hotel was very clean and the staff courteous.
Location: Near the beach and downtown.
Had a nice stay, the hotel and staff were very nice, but the room rates were too high.
by A verified traveller
disappointing stayPosted 16-Sep-2013
Cons: customer service. staff experience.
way over-priced! loud music from bar could be heard all night from 3rd floor. hotel staff very apathetic - simply said "we're not a chain hotel" when I complained the next day. food was poor in restaurants. should be under $100 night
for Everyoneby A verified traveller
Girl Getaway!Posted 14-Sep-2013
Pros: Proximity to the the wineries.
Everyone friendly - hotel getting old. Air conditioner did not work well, the fridge froze everything. Restaurants were awesome. Felt that at those prices we should not have to order and pay for an extra pot of coffee in the room.
Recommendedby A verified traveller from London
Way over priced for a cheap hotelPosted 3-Sep-2013 on Hotels.com
I have travelled to may places and stayed in a wide variety to hotels cheap and expensive but most value for money. This hotel has a good location being on the water and we paid extra for a lake view which was nice but the building and room was dated. Casino was very poor and the hotel bar full of teenagers that were clearly not staying in the hotel Very disappointed No value for money