Ratings based on 177 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Couplesby Ken & Helene from Surrey BC
Location is perfect & love the room service.Posted 30-Oct-2013
Pros: Room service!
Location: Very handy for our needs to everything.
Very relaxing & enjoyable stay with our dog. Will come back for sure & maybe have the lake view!
for Everyoneby Ron from Kamloops, B.C.
Nice hotel, but too expensive for what you receivePosted 16-Sep-2013
Pros: The hotel was very clean and the staff courteous.
Location: Near the beach and downtown.
Had a nice stay, the hotel and staff were very nice, but the room rates were too high.
for Everyoneby A verified traveller
disappointing stayPosted 16-Sep-2013
Cons: customer service. staff experience.
way over-priced! loud music from bar could be heard all night from 3rd floor. hotel staff very apathetic - simply said "we're not a chain hotel" when I complained the next day. food was poor in restaurants. should be under $100 night
for Everyoneby A verified traveller
Girl Getaway!Posted 14-Sep-2013
Pros: Proximity to the the wineries.
Everyone friendly - hotel getting old. Air conditioner did not work well, the fridge froze everything. Restaurants were awesome. Felt that at those prices we should not have to order and pay for an extra pot of coffee in the room.
Recommendedby A verified traveller from London
Way over priced for a cheap hotelPosted 3-Sep-2013 on Hotels.com
I have travelled to may places and stayed in a wide variety to hotels cheap and expensive but most value for money. This hotel has a good location being on the water and we paid extra for a lake view which was nice but the building and room was dated. Casino was very poor and the hotel bar full of teenagers that were clearly not staying in the hotel Very disappointed No value for money
Recommendedby B from Vancouver
Good locationPosted 2-Sep-2013 on Hotels.com
the room quality is subpar. Might as well stay at the sandman and pay 1/2 the price. Its a great location though.
for Getaway With Friendsby eric
Posted 1-Sep-2013 on Hotels.com
for Familiesby Family of 4 from Vancouver
Good hotel for family vacation but,...Posted 30-Aug-2013 on Hotels.com
We stayed 5 days at the end of Aug in this resort, realy enjoyed, the hotel was very good, location perfect, also food and restaurant, but rude and unprofessional waiters. too young for this respectful family resort.
for Everyoneby S.A. from Vancouver, BC
Not what I was expecting!Posted 28-Aug-2013
Cons: needs a overall renovation as everything seems old.
I go to Penticton few times a each year. I have used the resort's restaurants before and it is great that has by the beach restaurant and great views but this was my first stay in the hotel and I did not have any rest. Air conditioning was so noisy, it was controlled by the staff at front desk so you have to call them to turn it up or down , in my case i had to shut it off as the humming noise was too much. After few request, staff came to room to check it and they asked me if I ever had air conditioning at my home or I know how air conditioning works, which I found rude and disrespectful. they claimed the system was upgraded recently but obviously it needed some repair. I could not open the window at all as the noise of the engine from the building was even worse. Not a good experience.
for Everyoneby jenn from vancouver
Disappointing, kind of a rip offPosted 27-Aug-2013
Pros: Restaurants were fantastic.
Cons: Update the linens! Yeesh. I'm pretty sure they're older than I am
The penticton lakeside resort is an ok place to stay, but there are plenty of nicer places nearby for the same price point. The staff were friendly and the restaurants were great, but the room itself was really dark and dingy. The linens and furnishings looked old and dated. I paid extra for a lake view room, but the view barely qualified as lake view. Also, it would have been nice to know before booking that I'd be woken up at 6:00am by the Penticton Triathalon right outside my window. Overall, although I wasn't entirely unhappy with my stay. I do feel a little ripped off. For close to the same price I could have (and should have) stayed at the much nicer Summerland Waterfront Resort.