All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Really enjoyed our stay. Great location, very clean, great view and lovely staff
Taryn
Stayed 1 night in Feb 2024
4/10 Poor
David
Travelled with group
Mar 10, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
under renovation. tired but clean rooms.
David
Stayed 1 night in Mar 2024
8/10 Good
michelle
Travelled with partner
Mar 2, 2024
Liked: Cleanliness, staff & service, amenities
The front desk crew was very friendly and helpful. The Renovations ongoing in the lobby were a disruptive and loud environment. We used the swimming pool and hot tub which was in excellent condition and very relaxing. Our room had a great lake view and the sunset was lovely.
Hallway outside our room was noisy.
Undergoing Reno’s is the lobby. No control with reception desk lineups. A bit of chaos in the lobby at checkout. Need stanchions.
Connie
Stayed 1 night in Feb 2024
8/10 Good
Brent
Feb 18, 2024
Liked: Cleanliness, staff & service
Main lobby is under construction, pub music was heard in the room till 1 am and young hockey teams were staying here this weekend made it quite noisy .
Great stay. Only thing this place needs is a better pool, hot tub, spa service. Being one of the premier places in town they could really use an upgrade to spa facilities. Jets in hot tub didn’t work.
Tyler
Stayed 1 night in Jan 2024
Response from Justine-lee on Feb 10, 2024
Hello Tyler,Thank you the 5 out of 5, we are working to up-date our common places.
Excellent hotel and great dining options and amenities. Most of the staff was absolutely Fantastic except one person at the desk who was very rude and was unkind about the $15 per day voucher for not having the housekeeping clean our room everyday. Was embarrassing and uncalled for
michael
Stayed 4 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Michael,Thank you for taking the time to share your experience with us, It is unforunate that during your stay with you had this experience with our go green voucher, you receive a 15 voucher each day you opt of of housekeeping, this voucher is vaild for the day only you are opting of the service.
Great location on Okanagan Lake. Stayed in original hotel room. Found room to be overall dark and dreary. Not what we expected from this type of hotel. Biggest disappointment was the beds. Old spring beds that were uncomfortable and collapsing. A foam pillow top would be an asset. They have a newer wing that is probably the better choice for comfort and modernization.
Brian
Stayed 2 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Brain,Thank you for the 4 out of 5, I have looked into the room you stay in and we have changed the matters in this room. Thank you for your feedback.
High quality accommodations. Great staff. Comfortable stay.
Claudia Elizabeth
Stayed 1 night in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Claudia, Thank you for the 5 out of 5! we are happy that you enjoyed your stay with us!
4/10 Poor
Jeannette
Jan 1, 2024
Disliked: Property conditions & facilities
This property needs an upgrade and the beds were awful. We were there on New Years Eve, it was very loud with all the guests past a decent hour. The food at Barking Parrot is sub par, the breakfast is better. But seriously get some better beds and update the rooms, getting dated.
Jeannette
Stayed 2 nights in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Jeannette,Thank you so much for your feedback, yes News Years this was very busy within and around the Resort as we set off Fireworks, We do hope you got to enjoy them.
6/10 Okay
Nathan
Travelled with family
Dec 30, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
So so. Not thrilled.
Got nailed for daily parking at the end. Not cool.
Wierd old men at the pool who dont stay at the hotel but some how have a pass to get in and perv, gym pass perhaps. Not cool.
Beds were uncomfortable. Room was cold with no working temperature control
Overall. The only great thing was the restaurant food.
Comfortable beds and clean rooms. The hotel lobby was still very festive (went there just after Christmas). Hot tub was too hot, difficulty breathing, felt like a combo of a sauna/hot tub. Otherwise the stay was good.
Jacqueline
Stayed 1 night in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Jacqueline,Thank you so much for your feedback, we are happy to hear your enjoy your stay with. I will not the feedback about our Hot tub as we do keep in a set temperature.
Great location and service. Only improvement would be to add a fan to the bathroom and de-clog shower drain.
Meghan
Stayed 3 nights in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Meghan,Thank you for the 8 out of 10! We are happ to hear you enjoyed your stay, we do have fans in the bathrooms they come on automatically with the lights.
6/10 Okay
Stephen
Travelled with pets
Dec 26, 2023
Liked: Cleanliness
Quick check in. Adequate Christmas buffet. more staff needed to direct customers. $15 for parking when street parking is free is just a cash grab.
Stephen
Stayed 1 night in Dec 2023
Response from Justine-lee on Feb 10, 2024
Hello Stephen,Thank you for your feedback, we do as well as the city charge a free for parking, which is 15, happy to hear check was fast.
8/10 Good
Omur
Dec 20, 2023
Omur
Stayed 1 night in Dec 2023
Response from Justine-lee on Jan 13, 2024
Hello Omur,Thank you for the 4 out of 5!
10/10 Excellent
Shannon
Travelled with partner
Dec 17, 2023
Liked: Amenities
Decorated for Christmas nicely. Clean
Shannon
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Shannon,Thank you, we love our lobby setting for the holdiays.
A really nice facility, restaurant options in a lovely small city.
Michael
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Michael,Thank you for the kind words. we love our location and resort.
2/10 Terrible
Mike
Travelled with family
Dec 10, 2023
Disliked: Cleanliness
First room wasn’t clean, moved me to a clean room that was right above the night club with loud music til 2am!. Third room was clean and quiet but will not be staying there again
Mike
Stayed 2 nights in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Mike,Thank you for your feeback, we have spoken on the phone and have ensured your feebback and concrens we handled. We will see back in June.
Very welcoming and polite front desk personnel.
Great view of lake. Christmas decorations were to be admired.
Mary
Stayed 1 night in Dec 2023
Response from Justine-lee on Dec 19, 2023
Hello Mary,Thank you so much, we are happy to hear the front desk was very welcoming and that you like our christmas decrations! They are always amazing!