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Reviews of Hilton Garden Inn Leiden

4 out of 5
Hilton Garden Inn Leiden
Willem Einthovenstraat 3, Oegstgeest

Reviews

8.6

Excellent

Rating 10 - Excellent. 399 out of 1000 reviews" "
Rating 8 - Good. 467 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful, problem-free experience.
Stayed 1 night in Apr 2024

2/10 Terrible

Raj, Leefdaal

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
For nearly 400€/night we were hoping for far better. On arrival our room had garbage on the floor which wasn’t removed the second day. The room wasn’t cleaned; the floor was covered in sand from our visit to the beach. Towels weren’t changed nor coffee restocked. The restaurant food was dire and the Ukrainian waitress spent all her time chatting to her Ukrainian friends The hotel is in the middle of an office complex with ample parking yet we were charged a whopping 17€/night for parking. EXPEDIA did not mention that ! Total disaster and we shan’t be visiting again!
Stayed 2 nights in Apr 2024

4/10 Poor

Paul

Completely off the beaten track . The receptionist was as welcoming as an old wind in Alaska. She had to maintain her snootiness. The room was nice overlooking the motorway- the tv needed a manual to get a channel- no English tv. My dinner was mediocre! Not up to Hilton standards at all. Would it return! Bathroom sink plug wouldn’t work
Stayed 1 night in Dec 2023

6/10 Okay

Nueng

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
-
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 26, 2023
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.Thank you for your comments about out hotel, this way we can improve ourselves. Our reception is here 24/7 so if there is anything bothering you please let us know, so we can look for a solution for you to avoid any disappointment.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.

8/10 Good

Michele

Stayed 1 night in Nov 2023
Response from Chloe on Nov 26, 2023
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.We are glad to hear that you have had a nice stay with us.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for me.
My stay was just perfect. Thankyou. My evening meal - mushroom soup and sea bass - was excellent. Although i like my green lentils al dente. Good luck to the new chef.
Stayed 3 nights in Oct 2023
Response from Chloe on Nov 26, 2023
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.We are glad to hear that you have had a nice stay with us.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fine property, right price, not much clise by but easy transport to mid town.
Stayed 2 nights in Oct 2023
Response from Chloe on Nov 26, 2023
Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to complete our guest satisfaction questionnaire, regarding your stay with us.We are glad to hear that you have had a nice stay with us.I hope with a future trip to Leiden we can welcome you back in our hotel. Please, if you do, you can contact me personally so I can make sure your arrival will be prepared and we can deliver the high level of service where we always strive for.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel offers great value and was suitably located for us. It is next to CORPUS, but other than that the surroundings look more industrial and under development than residential. Missing is a coffee maker.
Stayed 2 nights in Jul 2023

6/10 Okay

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Nicht viele Essensmöglichkeiten, aber gut angebunden für Bus und Fahrrad.
Stayed 1 night in Jul 2023
Response from Front Desk Hilton Garden Inn Leiden on Jul 16, 2023
Liebe Cornelia,Ihr Feedback ist unglaublich wertvoll für uns, da es unser Produkt- und Serviceangebot am besten bewertet. Wir freuen uns zu lesen, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten. Mit freundlichen Grüßen,Hilton Garden Inn Leiden

10/10 Excellent

Rodrigue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean, the staff are very friendly and welcoming. A great place to stay in Leiden.
Stayed 3 nights in Jun 2023

10/10 Excellent

Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the room comfortable and the breakfast excellent. The hotel was also very convenient to the university. It is however a bit further from restaurants and grocery stores (although within acceptable walking distance if you're a good walker). Overall, I was very satisfied with my visit.
Stayed 2 nights in May 2023

6/10 Okay

Maggie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The air conditioner does not blow cold air so you must keep the window open at night. It was very noisy hearing the cars on the highway. The only available food nearby was McDonalds. Everywhere else was closed on a Thursday night.
Stayed 1 night in May 2023
Response from angel on May 28, 2023
Dear Maggie,Thankyou for taking the time to leave your review on expedia. We're very sorry to read that you had a unpleasant stay with us. Our own restaurant is open from 17:00 - 22:00. The fast food restaurant McDonalds is in 5 min distance with the car, there are a few options for food delivery as well on thuisbezorgd and ubereats. We're sorry you had problems with the air-conditioning we could have helped you if you informed us the problem. We hope you consider to visit us again in the future.Best regards,Hilton Garden Inn Leiden

2/10 Terrible

T

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I had a terrible experience in this hotel. There was rotten food in the room from the previous guests. The baby cot supplied was dusty. The skirting boards in the room was lined with mold. I had to ask for my reservation to be cancelled and refunded and I moved to a different hotel to spend the night. It was a disappointing experience to say the least. Not what you’d expect from a Hilton Hotel. There needs to be more done about the standard of cleanliness in the hotel.
Stayed 2 nights in May 2023
Response from angel on May 28, 2023
Dear T,Thank you very much for taking the time to leave your review on expedia. We're very sorry to read and see that your experience at our hotel wasn't pleasant. We have told the housekeeping about your review and will make sure that this will not happen again. We hope you consider to visit us in the future and we will make your stay a good stay.Best regards,Hilton Garden Inn Leiden

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a lot on taxis. Drivers up charged for hotel guests.
Stayed 2 nights in Apr 2023
Response from Angel on May 6, 2023
Dear Victoria,Thank you very much for taking the time to leave your review on expedia. We're very happy that you had a amazing stay. Unfortunately the taxis have their own prices and we as hotel can't change that. We hope to see you again in the future in our hotel.Best regards,Hilton Garden Inn leiden

10/10 Excellent

RIAZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but in industrial area. No store around . Need taxi to go everywhere .
Stayed 4 nights in Apr 2023
Response from Angel on May 2, 2023
Goodmorning Riaz,Thank you very much for taking the time to leave your review on Expedia. We're really happy that you had a good stay with us. Our hotel also rents bikes and e-bikes to discover the area if that fits your interests. We hope to see you again in our hotel.Best regards,Hilton Garden Inn Leiden

8/10 Good

Michael

Stayed 2 nights in Apr 2023
Response from Angel on May 6, 2023
Dear Michael,Thank you very much for taking the time to leave your review on expedia. We're very happy that you had a good stay. We hope to see you again in the future in our hotel.Best regards,Hilton Garden Inn leiden

8/10 Good

DAVID

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Angel on Apr 19, 2023
Dear David,Thank you very much for taking the time to leave your review on expedia. We're really happy that you had a good stay with us. We hope to see you again in the future in our hotel.Best regards,Hilton garden Inn Leiden

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay and met my expectations.   
Stayed 1 night in Apr 2023
Response from Angel on Apr 19, 2023
Dear Rajesh,Thank you very much for taking the time to leave your review on expedia. We're very happy that you had a amazing stay. We hope to see you again in the future in our hotel.Best regards,Hilton Garden Inn leiden

10/10 Excellent

Abhaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 2 nights in Mar 2023
Response from Angel on Apr 5, 2023
Dear Abhaya,Thank you for taking the time for giving us an review about your stay. We are very happy that you had an excellent stay.Kind regards,Hilton Garden Inn Leiden

6/10 Okay

Ravi K

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet at this property should be changed. It is the ugliest thing about the hotel.
Stayed 1 night in Mar 2023
Response from Angel on Apr 5, 2023
Dear Ravi K,Thank you for taking your time to leave your review. We hope you had a good stay. We will make an note about your comment about our carpet. I hope we will see you again in our hotel.Best regards,Hilton Garden Inn Leiden

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is the best ever.
Stayed 6 nights in Feb 2023
Response from Angel on Apr 5, 2023
Dear Sean,Thank you for taking the time to leave a review about your stay. We are very happy that you had an excellent stay with us. Best regards,Hilton Garden Inn Leiden

10/10 Excellent

Philip

Stayed 4 nights in Jan 2023
Response from Angel on May 6, 2023
Dear Philip,Thank you very much for taking the time to leave your review on expedia. We're very happy that you had a amazing stay. We hope to see you again in the future in our hotel.Best regards,Hilton Garden Inn leiden

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel - clean, professional, large rooms with option of a bath. Fridge and kettle in the room. Perfect base for Den Haag and Amsterdam and all the areas in between.
Response from Angel on May 6, 2023
Dear Sarah,Thank you very much for taking the time to leave your review on expedia. We're very happy that you had a amazing stay. We hope to see you again in the future in our hotel.Best regards,Hilton Garden Inn leiden

8/10 Good

Fabienne

Business traveller
Liked: Cleanliness
Food was basic
Stayed 3 nights in Nov 2022

8/10 Good

EDGAR JR BALDOMERO

Stayed 1 night in Sep 2022

4/10 Poor

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Strakke zielloze sfeer zowel binnen als buiten , buiten hebben ze geprobeerd het sfeervol te maken maar hierin volledig de plank misgeslagen , ontbijt is tot 10 uur en wij kwamen 10 voor 10 , 5 voor 10 was de keuken al aan het opruimen en kon er niks meer besteld worden , niks werd bijgevuld en bij gratie werd er nog een ei gebakken door te zeggen het is nog geen 10 uur, om klokslag 10 uur kwam de restaurant manager het personeel vertellen , nu alles weghalen waarop ik een gesprek probeerde aan te gaan dat nog heel wat gasten nog moesten ontbijten en hij nors in het Engels zij , i don’tcare 10 uur is 10 uur , koffie apparaat uit en tegen betaling bij de bar kon je tegen betaling koffie krijgen , 5 over 10 was het buffet opgeruimd en weg 😳.
Stayed 1 night in Aug 2022

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Disappointing all round. A long way from town and noisey
Stayed 3 nights in Jul 2022

10/10 Excellent

Bram, Quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, fantastic breakfast and next to the Corpus museum.
Stayed 1 night in Jul 2022
Response from P on Jul 24, 2022
Dear Bram, At first I would like to thank you for taking the time to fill in our guest satisfaction questionnaire regarding your last stay with us. We highly appreciate this to receive from our guests. I am happy to read that your stay was to your satisfaction and we have met your expectations. For now I want to thank you for your time. If there is anything else that we can do for you don’t hesitate to contact us. Yours sincerely, Team Hilton Garden Inn Leiden

6/10 Okay

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that they catered to children more than most places but its located in a heavy construction area so nothing is within walking distance.
Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice over all :)
Everything clean. Service is good ! Breakfast is very nice !!
Stayed 1 night in Jul 2022

8/10 Good

James, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK place, but a bit on the outslirts.
Stayed 3 nights in Jul 2022

8/10 Good

Leah

Stayed 2 nights in May 2022

10/10 Excellent

JENNIFER

Stayed 1 night in May 2022

6/10 Okay

Mauro

Stayed 3 nights in Apr 2022
Response from Jobaa on Apr 29, 2022
Dear Mauro, At first I would like to thank you for taking the time to fill in our guest satisfaction questionnaire regarding your last stay with us. We highly appreciate this to receive from our guests. I’m happy to read that your stay was to your satisfaction and we have met your expectations. For now I want to thank you for your time. If there is anything else that we can do for you don’t hesitate to contact us. Yours sincerely, Jonah Baak Guest Service Agent Hilton Garden Inn Leiden

10/10 Excellent

Mark

Stayed 4 nights in Dec 2021

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s ok
Stayed 1 night in Apr 2021

10/10 Excellent

Nagesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our trip
Hotel staff were fantastic. Food was excellent. Room was clean. Carpets were not spotless on arrival other than that all OK. Lots of things to do within half an hours car ride
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2020

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

VanderLuit, Valrico, FL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, Staff was friendly and courteous. House keeping staff was friendly although they entered the room after quick knock immediately. They should wait till they get either a response or they know for sure, nobody is in the room. From a food and beverage standpoint they certainly left money on the table.
Stayed 16 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Stayed 24 nights in Feb 2020

8/10 Good

SriramKrishnan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It had all amenities in one place , so didn’t have to go around looking for things
Stayed 15 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordial staff and good facilities. Good food and cleanliness
Stayed 14 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn Leiden was exactly what you would expect from a Hilton property. I was glad I chose to stay there.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Our Room was big (3 adults and child)and clean. Very good buffet in the morning. Hotel easy to find and has good access
Stayed 6 nights in Dec 2019
Response from Hilton Garden Inn Leiden on Jan 10, 2020
Dear guest, Thank you very much for you review on booking.com. We are happy to read that you enjoyed your stay with us and we are looking forward to welcome you back in our hotel. With kind regards, Hilton Garden Inn