Exterior

Reviews of Holiday Inn Express & Suites Ocean Springs, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 396 out of 781 reviews" "
Rating 8 - Good. 252 out of 781 reviews" "
Rating 6 - Okay. 64 out of 781 reviews" "
Rating 4 - Poor. 36 out of 781 reviews" "
Rating 2 - Terrible. 33 out of 781 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro, houston

Liked: Cleanliness, staff & service, property conditions & facilities
In
Stayed 1 night in Apr 2024
Response from John on Apr 22, 2024
Thank you for taking the time to share your positive experience with us on Expedia! We truly appreciate your feedback and are delighted to hear that your stay was enjoyable.

8/10 Good

Jerry

Travelled with family
Liked: Amenities
Lack of ice machine on second floor. Must take ice bucket to another floor to find ice.
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Thank you for sharing your feedback regarding your recent stay at our Holiday Inn Express and Suites in Biloxi-Ocean Springs. We appreciate your time and value your input.We apologize for the inconvenience you experienced due to the lack of an ice machine on the second floor. Your comfort is our priority, and we understand how frustrating it can be to have to go to another floor to find ice. Rest assured that we take your comments seriously, and we are actively working to address this issue.Our commitment to guest satisfaction drives us to continuously improve our services. We appreciate your patience and understanding. In the future, we will ensure that our ice facilities are easily accessible on every floor.On a positive note, we are delighted to hear that our staff’s friendly attitude made a positive impact on your stay. We will certainly pass on your kind words to our team.

6/10 Okay

don

Liked: Staff & service
Staff was great. Room wasn’t very clean and low on towels. Room was old looking but bed was fantastic. Breakfast above average.
Stayed 1 night in Mar 2024
Response from John on Mar 11, 2024
Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your candid review, as it helps us continuously improve our services.We’re delighted to hear that our staff left a positive impression on you. Their commitment to exceptional service is something we take great pride in.However, we apologize for any inconvenience you experienced with the room cleanliness and the limited towels. Rest assured, we have shared your comments with our housekeeping team to address these issues promptly. Your comfort is our priority, and we will take steps to ensure a more satisfactory experience during your next visit.Regarding the room appearance, we understand that aesthetics play a significant role in guest satisfaction. We are actively working on refreshing our rooms to provide a more modern and inviting ambiance. Your feedback encourages us to continue these efforts.On a brighter note, we’re thrilled that you found the bed to be fantastic. A good night’s sleep is essential, and we’re pleased that our bedding met your expectations.Lastly, we’re glad you enjoyed our breakfast offerings. We strive to provide a delightful start to your day, and your positive feedback motivates us to maintain our high standards.Thank you once again for choosing our hotel, and we hope to welcome you back soon. If there’s anything else we can assist you with, please feel free to reach out.

4/10 Poor

Crystal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and staff was very rude. I will never stay here again due to redness of staff and I will not recommend to fellow travelers.
Stayed 2 nights in Feb 2024
Response from John on Mar 4, 2024
Thank you for taking the time to share your feedback with us. As the general manager of our hotel, I sincerely apologize for the disappointing experience you encountered during your recent stay. Your comments are invaluable to us as we continuously strive to improve our services.

8/10 Good

Geralyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice place but needs updating badly. My tub had been refinished but was peeling and rust around the faucet. I would stay here again.
Stayed 3 nights in Feb 2024
Response from John on Mar 4, 2024
Thank you, Geralyn, for sharing your feedback with us. We appreciate your honesty and value your opinion.Room Condition: We’re glad to hear that you found our hotel to be a nice place. However, we apologize for any inconvenience caused by the tub’s peeling and rust around the faucet. Your observation is essential to us, and we appreciate your attention to detail. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests.Updating: We take your comments seriously, and we are committed to continuous improvement. Our team is actively working on updating various aspects of our property to enhance our guests’ comfort. We appreciate your patience and understanding as we strive to make necessary changes.Your Return: We’re delighted that you would consider staying with us again. Your willingness to give us another chance means a lot to us. If you decide to return, please feel free to reach out directly, and we’ll ensure a more enjoyable stay.Thank you for choosing our hotel, and we look forward to welcoming you back soon!

8/10 Good

Michelle

Stayed 2 nights in Feb 2024
Response from John on Mar 23, 2024
hank you for choosing our hotel for your recent stay and for sharing your feedback on Expedia. We appreciate your time and value your input.

4/10 Poor

cameron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Building should be condemned
Stayed 1 night in Feb 2024
Response from John on Feb 19, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel.Your comment about the building is concerning, and I assure you that we take such matters seriously. Our team is actively addressing maintenance issues to ensure the safety and comfort of our guests. We value your input, and I encourage you to reach out to our front desk or management directly if you have any specific concerns or suggestions.We are committed to providing a positive experience for all our guests, and I hope you’ll consider giving us another chance in the future. If you decide to stay with us again, please don’t hesitate to let us know how we can make your next visit more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Craven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Feb 2024
Response from John on Feb 15, 2024
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you had a 5-star experience during your stay at our hotel. Our team works hard to ensure that every guest feels comfortable and well taken care of.We appreciate your positive comments and look forward to welcoming you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.

6/10 Okay

Lameece

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. The breakfast was terrible. Not ready. Grounds in the coffee. No hot foods available due to some problem in the kitchen.
Stayed 1 night in Feb 2024
Response from John on Feb 9, 2024
I appreciate your feedback and take it seriously. Thank you for choosing our hotel for your stay. I’m glad to hear that you found our property clean. However, I apologize for the disappointing breakfast experience you had. We are actively addressing the issues in our kitchen to ensure that hot foods are available for our guests. Your comments will help us improve, and we hope to provide a better experience during your next visit.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from John on Jan 22, 2024
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your positive review is a testament to our team’s hard work and dedication to providing exceptional service.We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience.

8/10 Good

Gregory

Stayed 1 night in Jan 2024
Response from John on Jan 22, 2024
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your positive review is a testament to our team’s hard work and dedication to providing exceptional service.We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience.

4/10 Poor

Makayla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
First we were out in a “no smoker” room but it smelled just like cigarettes and was unbearable. The sweet girl at the desk allowed us to swap room but that smelled that a construction zone but better than smoke. We weren’t impressed with how the housekeepers cleaned there was dirt and filth left in bathtub and toilet. We didn’t let them clean the second day we were there bc I had already cleaned up in there and would just let them go in after we left. The breakfast was disgusting. So besides the nice staff, there was major downfalls to hotel.
Stayed 2 nights in Jan 2024
Response from John on Jan 16, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We take all reviews seriously and will use your feedback to improve our services.We apologize for the inconvenience caused by the unpleasant smell in your room. We understand how frustrating it can be to have to switch rooms, and we are glad that our staff was able to accommodate your request. We will investigate the issue and take appropriate measures to ensure that it does not happen again.We are also sorry to hear that the cleanliness of your room did not meet our usual high standards. We will work with our housekeeping team to ensure that all rooms are thoroughly cleaned and inspected before guests arrive.Regarding breakfast, we are sorry that it did not meet your expectations. We will review our breakfast offerings and make necessary changes to improve the quality of our food.We appreciate your kind words about our staff. We strive to provide excellent customer service, and we are glad that our staff was able to assist you during your stay.We hope that you will give us another chance to provide you with a better experience in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John on Jan 14, 2024
Thank you for your positive review, James! We appreciate your kind words and are thrilled to hear that you had a 10 out of 10 experience at our hotel. Our team works hard to ensure that our guests have a comfortable and enjoyable stay. If there's anything specific you loved about your time with us or any suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back in the future!

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John on Jan 14, 2024
Thank you, George, for taking the time to share your feedback on Expedia. We appreciate your input, and we're glad to hear that your experience with us was positive overall, earning us a 4 out of 5 rating.If there are any specific areas where you think we can improve or if you have any suggestions for enhancing your future stays, we'd love to hear them. Our goal is to consistently provide the best possible experience for our guests, and your insights are valuable in helping us achieve that.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Thank you for choosing our hotel!

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on Jan 14, 2024
Thank you so much for taking the time to share your wonderful 5 out of 5 review on Travelocity! We are thrilled to hear that you had an excellent experience during your stay at our hotel.Our team is dedicated to providing exceptional service, and it's always rewarding to receive positive feedback. If there were specific aspects of your stay that you particularly enjoyed or any team members who stood out, we would love to hear more.We truly appreciate your choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Safe travels!

8/10 Good

Vicki

Stayed 2 nights in Dec 2023
Response from John on Jan 14, 2024
Thank you for taking the time to share your feedback on Hotels.com. We appreciate your honest review and are pleased to see that your experience with us earned an 8 out of 10.Your insights are valuable to us, and if there are specific areas where you feel we could improve or if there's anything that stood out during your stay, please feel free to let us know. We are committed to continuously enhancing our services to provide the best possible experience for our guests.We hope to have the pleasure of hosting you again in the future, and if there's anything we can do to ensure a perfect 10 on your next visit, please don't hesitate to reach out.Thank you for choosing our hotel!

10/10 Excellent

TOLE'

Stayed 1 night in Dec 2023
Response from John on Jan 3, 2024
Thank you for choosing Holiday Inn Express & Suites Ocean Springs and for sharing your wonderful feedback with us. We are delighted to hear that you had a perfect stay with us and that you enjoyed our amenities, service, and location. Your kind words are greatly appreciated and will be shared with our team. We hope to see you again soon for another memorable experience.

6/10 Okay

CYNTHIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stain on bed frame.
It was okay just what one of the bed frames did not ha me a blood stain, or that’s what it looked like. The hotel was quit, the beds were okay not super comfy but not bad.
Stayed 1 night in Dec 2023
Response from John on Jan 3, 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay with us was not up to your expectations. We apologize for the inconvenience caused by the stain on the bed frame. We take all guest feedback seriously and will work to address this issue promptly.We are glad to hear that you found our hotel quiet and that the beds were okay. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Saul

Stayed 1 night in Dec 2023
Response from John on Jan 3, 2024
Thank you for your kind words and for choosing Holiday Inn Express & Suites Ocean Springs. We are delighted to hear that you had a wonderful stay with us and enjoyed our amenities. We appreciate your feedback and hope to see you again soon.Sincerely, The Holiday Inn Express & Suites Ocean Springs Team

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John on Jan 3, 2024
Hi Darla,Thank you for your kind words and for choosing to stay with us. We are delighted to hear that you had a wonderful experience at our hotel. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon!Sincerely, Holiday Inn Express & Suites Ocean Springs

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John on Dec 26, 2023
Thank you for choosing Holiday Inn Express & Suites Ocean Springs and for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and that you found our hotel to be clean, comfortable, and convenient. Your kind words are greatly appreciated and will be shared with our team. We hope to see you again soon.

8/10 Good

Earnest

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly and professional staff, very helpful and proficient, only problem was the towels were old and dingy not white and fluffy and absorbent.
Stayed 1 night in Dec 2023
Response from John on Dec 26, 2023
Thank you for choosing Holiday Inn Express & Suites Ocean Springs and for sharing your feedback with us. We are delighted to hear that you enjoyed our friendly and professional staff, and that they were helpful and proficient during your stay. We appreciate your kind words and your high rating.We also appreciate your constructive feedback regarding the towels. We apologize for any inconvenience or discomfort this may have caused you. We are constantly working to improve our facilities and services, and we will make sure to address this issue with our housekeeping team. We hope to provide you with fresh and fluffy towels on your next visit.Thank you again for your valuable feedback and for being our guest. We hope to see you again soon and offer you an even better experience.

8/10 Good

Tonya

Stayed 1 night in Dec 2023
Response from John on Jan 14, 2024
Thank you, Tonya, for sharing your feedback on Expedia. We appreciate your honest review and are pleased to see that your experience with us earned a 4 out of 5 rating.If there are specific aspects of your stay that stood out to you, or areas where you feel we could improve, please let us know. Your insights are valuable as we continuously strive to enhance our guests' experiences.We hope to have the pleasure of hosting you again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. Thank you for choosing our hotel!

10/10 Excellent

JEANNE, JACKSONVILLE

Travelled with partner
Stayed 1 night in Dec 2023
Response from John on Dec 21, 2023
Thank you, JEANNE, for choosing Holiday Inn Express & Suites Ocean Springs and for sharing your wonderful feedback on Travelocity. We are delighted to hear that you had a five-star experience with us and that you enjoyed our amenities, service, and location. It was a pleasure to have you as our guest and we hope to see you again soon. Happy holidays!

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from John on Dec 13, 2023
We are glad to hear that you enjoyed your stay at our hotel and found it comfortable and convenient. We appreciate your kind words and your rating of 4 out of 5. We always strive to provide the best service and amenities to our guests, and we are happy to know that we met your expectations. We hope to see you again soon at

8/10 Good

Tim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was very nice and logistically perfect for my stay. The front desk staff was nice. The manager (male) on duty has lacking customer service skills. He really shouldn’t be interacting with guest.
Stayed 2 nights in Dec 2023
Response from John on Dec 13, 2023
We are delighted to hear that you liked our hotel and its location. We appreciate your compliments to our front desk staff. We apologize for the inconvenience caused by the manager’s behavior. We take your comments seriously and we will address this issue with him. We hope you had a pleasant stay and we look forward to welcoming you back soon at Holiday Inn Express & Suites Ocean Springs, an IHG Hotel!

6/10 Okay

Tommy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great property unacceptable employee behavior
I stay in hotels weekly. I witnessed what was an employee being very rude and disrespectful to an individual in the hotel lobby. I own business and feel obligated to share. It was a middle aged Caucasian male. It was the tone, and attitude that I wouldn’t except from my own employees.
Stayed 2 nights in Nov 2023
Response from John on Dec 13, 2023
We apologize for your experience, Tommy. We are sorry to hear that you witnessed an unacceptable employee behavior at our hotel. We value your feedback and we do not tolerate any rudeness or disrespect from our staff. We have identified the employee involved and we will take appropriate actions to ensure this does not happen again. We are glad that you liked our property, and we hope you will give us another opportunity to serve you better in the future. Thank you for choosing Holiday Inn Express & Suites Ocean Springs, an IHG Hotel!

10/10 Excellent

Schan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extra cordial, polite and easy to converse with in conversation. Their willingness to accommodate service was refreshing. Thanks for all to make us comfortable in staying. One thing: were looking for some bacon one of my morning breakfast. Maybe a reason it’s not served otherwise great!!
Stayed 2 nights in Nov 2023
Response from John on Dec 4, 2023
thank you

10/10 Excellent

Carolina V

Stayed 1 night in Nov 2023
Response from John on Dec 21, 2023
Thank you, Carolina, for choosing Holiday Inn Express & Suites Ocean Springs and for sharing your wonderful feedback on Travelocity. We are delighted to hear that you had a five-star experience with us and that you enjoyed our amenities, service, and location. It was a pleasure to have you as our guest and we hope to see you again soon. Happy holidays!

10/10 Excellent

abel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice since the beginning to the end. Recommend this hotel and definitely will stay here again.
Stayed 1 night in Nov 2023
Response from John on Dec 4, 2023
Thanks for the recommendation.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to everything
Stayed 2 nights in Nov 2023
Response from John on Dec 4, 2023
Thanks

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 24, 2023
Thank you for your feedback! We love hearing from our Guests

2/10 Terrible

Troy

Stayed 1 night in Nov 2023
Response from John on Dec 13, 2023
Thank you for choosing Holiday Inn Express & Suites Ocean Springs for your recent stay. We are sorry to hear that you were not satisfied with your experience. We value your feedback, and we would appreciate it if you could share more details about what went wrong during your visit.

2/10 Terrible

Travis

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The rooms had black mold and holes in the floors. The manage was rude and told us we could just leave if we didnt like the conditions. I would never recommend this hotel
Stayed 3 nights in Nov 2023
Response from John on Nov 13, 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our hotel was not up to your expectations. We take all feedback seriously and will use it to improve our services.We apologize for the inconvenience. We are also sorry to hear that you found our manager to be rude. We pride ourselves on providing excellent customer service, and we are disappointed to hear that we fell short in this regard. We will be sure to address this with our staff to ensure that all guests are treated with the respect and courtesy they deserve.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
People friendly accommodations horrible
Stayed 3 nights in Nov 2023
Response from John on Nov 13, 2023
As a hotel manager, I’m sorry to hear that you had a bad experience during your stay. We take all feedback seriously and will use your comments to improve our services.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to serve you again in the future and provide you with a better experience.

10/10 Excellent

KRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Nov 24, 2023
Thank you for providing us with your positive feedback. We love hearing from Happy guests.

8/10 Good

ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was extremely friends and very easy to check in. The area feels safe with plenty of food options nearby. There was a slight mildew smell in the room, but after running the ac for a while, it became better. I'm assuming its just a gulf coast thing.
Stayed 2 nights in Oct 2023
Response from Management on Nov 24, 2023
Thank you for your feedback! We appreciate you letting us know where we can improve and will strive to make this a home away from home.

8/10 Good

Timothy, Longmont

Travelled with family
Liked: Cleanliness, staff & service
The staff were nice. Parking was limited. The elective outlets and many electronic devices were in need of replacement. Phone had no cover defining buttons. Clock elements would not light. Outlets did not work consistently.
Stayed 2 nights in Oct 2023
Response from Management on Nov 24, 2023
Thank you for your feedback and concerns. We have relayed it to the proper departments in hopes of making things better.

8/10 Good

Misty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from John on Oct 27, 2023
ear Misty,Thank you for choosing Holiday Inn Express & Suites Ocean Springs and for sharing your feedback on Hotels.com. We are glad to hear that you enjoyed your stay with us and rated us 8 out of 10. We appreciate your kind words and your loyalty.We are always striving to improve our service and facilities, so we would love to hear more from you about what we did well and what we can do better. Please feel free to contact us directly or write another review with more details.We hope to see you again soon and make your next stay even more memorable.

10/10 Excellent

Sharaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from John on Oct 27, 2023
Dear Sharaka,Thank you for your wonderful review on Hotels.com. We are thrilled to hear that you had a perfect stay with us and rated us 10 out of 10. Your satisfaction is our highest reward.We are delighted to know that you loved our breakfast, check-in, and parking amenities. We work hard to provide a comfortable and convenient experience for our guests, and we are glad that we met your expectations.We appreciate your loyalty and your recommendation. We look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Bridget

Stayed 1 night in Oct 2023
Response from John on Oct 18, 2023
Thank you for your kind words, Bridget! We are delighted to hear that you enjoyed your stay at our hotel and appreciated our amenities. Your feedback is very valuable to us and we will share it with our staff. We hope to see you again soon!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from John on Oct 18, 2023
Thank you for your kind words, Bridget! We are delighted to hear that you enjoyed your stay at our hotel and appreciated our amenities. Your feedback is very valuable to us and we will share it with our staff. We hope to see you again soon!

10/10 Excellent

Jermaine

Stayed 2 nights in Oct 2023
Response from Management on Nov 24, 2023
Thank you for your feedback. :)

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Freshen room
I was alright staff was friendly. Room needed to be freshen up had a smell to it. Had to freshen it up ourselves.
Stayed 2 nights in Oct 2023
Response from John on Oct 9, 2023
Thank you for taking the time to share your experience with us. We are glad to hear that you found our lobby welcoming during your check-in. However, we are sorry to hear that you found your room musty. We take all feedback seriously and will work to address this issue. We hope that you will give us another chance to provide you with a better experience in the future.

4/10 Poor

Donna, Atlanta

Stayed 2 nights in Oct 2023
Response from John on Oct 25, 2023
Dear Donna,Thank you for choosing our hotel and sharing your feedback. We are sorry to hear that you were not satisfied with your stay. We value your opinion and would like to know what we can do better. We hope to have another chance to serve you better in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Ok but could use some improvement.
Stayed 1 night in Sep 2023
Response from John on Sep 30, 2023
Thank you for your feedback, Anonymous. We appreciate your honest opinion, and we are sorry to hear that your stay was not satisfactory. We are always looking for ways to improve our service and facilities, we hope you will give us another chance to serve you better in the future.

10/10 Excellent

Elyse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John on Sep 25, 2023
Thank you for your review, Elyse! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team is dedicated to providing exceptional service and ensuring that our guests have a memorable time. We appreciate your kind words and the perfect rating you have given us. It means a lot to us!We look forward to welcoming you back soon for another unforgettable stay. If there is anything else we can assist you with, please do not hesitate to reach out. Have a great day!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 3 nights in Sep 2023
Response from John on Sep 25, 2023
Thank you for your review, Elyse! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team is dedicated to providing exceptional service and ensuring that our guests have a memorable time. We appreciate your kind words and the perfect rating you have given us. It means a lot to us!We look forward to welcoming you back soon for another unforgettable stay. If there is anything else we can assist you with, please do not hesitate to reach out. Have a great day!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and room
Front desk assistant was on top of things. Walked up, showed my ID and my room key was ready go. Great room, clean and cold(it was 90 outside)
Stayed 1 night in Sep 2023
Response from John on Sep 22, 2023
Thank you for sharing your experience with us. We are delighted to hear that our front desk assistant was attentive and efficient in providing you with a seamless check-in experience. It is our priority to ensure that our guests feel welcomed and well taken care of from the moment they arrive.We are glad that you found your room to be great, clean, and comfortably cool despite the hot weather outside. Our team works diligently to maintain high standards of cleanliness and to provide a comfortable environment for our guests.We appreciate your feedback and look forward to welcoming you back on your next visit. If there is anything else we can assist you with, please do not hesitate to let us know. We are here to make your stay exceptional.

8/10 Good

Don

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for price
Stayed 1 night in Sep 2023
Response from John on Sep 20, 2023
hank you for your positive review, Don. We are glad to hear that you enjoyed your stay at our hotel and found it to be a good value for your money. We appreciate your feedback and hope to see you again soon