Note fondée sur 980 évaluations vérifiées
3,6 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 2 juin 2024
Just so-so. The staff were friendly, hotel was okay.
We've stayed in better and we've stayed in worse. :-)
Commentaires de Gestion de l’hôtel
2 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us! We appreciate your compliments about our friendly staff. We're always striving to improve, so we hope to provide an even better experience for you in the future. Safe travels!Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 31 mai 2024
Commentaires de Gestion de l’hôtel
1 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Melanie,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 27 mai 2024
The people were nice enough, but it’s extremely hot trying to eat breakfast and my air conditioner barely worked. It made racket all night long in the hall smelt really bad.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jack,We're sorry to hear about the discomfort you experienced during your stay. Your feedback regarding the temperature in the breakfast area, the performance of your air conditioner, and the unpleasant smell in the hallway is concerning, and we apologize for any inconvenience caused. We will address these issues with our team to ensure improvements are made promptly. Please visit us again.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 27 mai 2024
The most uncomfortable bed I have ever slept on. I had to use the couch cushions to make it usable.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jonathan,We're truly sorry to hear about your discomfort with the bed during your stay. Ensuring our guests have a comfortable night's rest is paramount to us, and we regret falling short of your expectations in this regard. Your feedback is invaluable, and we will address this issue promptly to ensure improvements are made. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 27 mai 2024
The pictures that are posted, are not at all what this facility looked like. It smelled of mold throughout the whole hotel. The bathroom sink didn’t drain, toilet was dirty, bath tub rusty over horrible stay couldn’t even sleep well. We booked within a 5 minute radius, and once there was told we couldn’t cancel nor get a refund. I give this Hotel a 1 out of 10 and that’s due to the nice gentleman who was up front. Couldn’t give us a refund but he was pleasant.
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We apologize for the discrepancies between the photos and the actual condition of the facility, as well as the issues you encountered during your stay. Your experience falls far below our standards, and we regret any inconvenience or discomfort caused. We take your comments seriously and will address them with our team to ensure improvements are made promptly. We appreciate your recognition of the pleasant customer service provided by our front desk staff, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 26 mai 2024
I couldn't wait to check out. One of the bad things about booking online without visiting the property first. Room was on the 1st floor and they obviously had water damage. Smelled moldy, and there was water damage on the carpet and to make matters worse I had fruit flies in my room. Should of know something was up when I seen the front door was off track l
Commentaires de Gestion de l’hôtel
27 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Duane,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
par un voyageur vérifié de Lorena
Publié le 26 mai 2024
Property facilities and conditions are not good, management is terrible.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Pedro,We're deeply sorry to hear about your experience. Providing a pleasant and comfortable stay is our top priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we take it seriously. We will address the issues you've mentioned with our management team to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 22 mai 2024
Commentaires de Gestion de l’hôtel
24 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback is valuable to us, and we apologize for any inconvenience or discomfort you may have encountered during your stay. We're committed to improving our services and ensuring a better experience for all our guests. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 6 mai 2024
Property was very dirty, out dated and had roaches in our bathroom. The bedding cover and sheets where not even close to white, no hotel should even think to put dirty looking bed covering on a bed when they are being paid very well each stay. The sofa was some old broken down looking sofa and very dirty as well. The drapes were falling down and the room could use some painting. The bathroom was just disgusting and needs a full update, the shower was so dirty and dingy looking and the toilet was really bad as well. then at night the roaches came out. I will never stay there again and hope this hotel does better, but for now they should close down and try a fresh coat of paint, invest in new linen and re-tile their showers.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Myrtle,We are truly sorry to hear about your extremely disappointing experience during your stay. The conditions you described fall far below the standards we strive to uphold, and I apologize for any discomfort or inconvenience caused. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We will properly check your comments with the team and implement appropriate solutions to please our guests. Request your understanding and continued patronage.Sincerely, Hotel Manager
par un voyageur vérifié
Publié le 6 mai 2024
Location ok. Breakfast good.
Blids bad working conditions.
No brush for toalettbowl.
Oersonal safe not working.
All things told to personell.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Karl-Erik,Thank you for your feedback. We're glad to hear that you found the location okay and enjoyed the breakfast. However, we apologize for the issues you experienced with the blinds, toilet bowl brush, and personal safety. Your comments are important, and we will address them to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for an improved stay. Sincerely, Hotel Manager
