Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from pa

close to beach 2 swimming pools indoor and outdoor

Posted 28-Jul-2014
Pros: staff helpful room clean
Location: mini gulf and shopping
kids were impressed with animals in atrium staff helpful room clean
2 out of 5
by A verified traveller

Dirty room. No manager on site.

Posted 27-Jul-2014
Room was dirty, sand and popcorn on floor from prior travelers. No oversight at pools.
4 out of 5
Recommended
for Families
by A verified traveller from PA

Nice hotel and nice amenities, right on the beach!

Posted 18-Jul-2014
Pros: We loved the indoor/outdoor pools, 2 hot tubs, free fruit and coffee everyday.
Cons: The indoor hot tubs at times were too hot, it was unbearable! Something is definitely not functioning properly. The indoor pool was too cold.
Location: Central location, we drove everywhere and it everything was easy to get to.
This hotel is very accommodating. We enjoyed being right on the beach, the 2 pools and hot tubs. It is centrally located but you need to drive to the boardwalk and jolly roger. Walking distance is too far for kids and young children. We enjoyed the birds in the atrium too!
4 out of 5
Recommended
for Families
by A verified traveller

Pricey but excellent location

Posted 17-Jul-2014
Pros: Location and pools
Cons: Additional elevators
Excellent location and beach wasn't crowded as in other areas of OC, the room was expensive but you get what you pay for. Only 1 elevator so a lot of time is spent waiting for the elevator sometimes it was quicker to take the stairs. Pools are nice and outside pool has a bar close by which you can order food from and have it delivered at the pool. Unless I find something comparable for less money I will stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean, family friendly, wonderful customer service

Posted 17-Jul-2014
Cons: The key access cards were a bit tricky to use, and it took some doing to figure it out. Also, a second elevator would be useful.
I choose this hotel because from the online pictures it appeared to be family friendly. Traveling with a 3 and 4 year old can be tricky! I was not disappointed. My grandson's were treated to exotic birds, fish, turtles, and lizards (all safely contained) in the atrium. The woman who cares for the animals was very warm and responsive to the children's questions. The ocean front room was both clean and comfortable. While all of the staff were friendly and helpful, the housekeep staff (Regina and her team) were extremely welcoming and warm with the adults as well as the children. The hotel offers free laundry, two pools (one indoor, one outdoor), and a playground, among other amenities. Beach access was convenient and the beach itself was not too crowded.
3 out of 5
Recommended
for Everyone
by A verified traveller from F

Very close to beach but no elevators for part of

Posted 17-Jul-2014
There was no hotel use and I have 4 lil kids under 8 and we had bags to take up 2 flights of stairs I thought that was very unrealistic especially since our stay was not cheap. If they update I think perfect hotel. I loved mini kitchen so useful for my family
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 13-Jul-2014
It was a great trip don't really have any complaints the birds in the hotel are
3 out of 5
Recommended
for Couples
by A verified traveller

Great location on the beach

Posted 10-Jul-2014
Pros: The location.
Cons: The rooms and lobby atrium area are in need of some serious upgrades.
Location: Secrets!
The hotel is in a great location on the beach where you can walk to Secrets and Mackeys. The hotel continues to show its age and is in need of some upgrades. Our room didn't get cleaned until after 4:00 p.m. due to "check-outs" being cleaned first.
3 out of 5
Recommended
for Everyone
by A verified traveller from Corning, NY

Could have been better

Posted 9-Jul-2014
I understand that sand is not easy to clean up, but did expect my bathtub to be cleaned and floors vacuumed each day. Also when an electrical concern was brought to their attention it was brushed off like it was no big deal. The hotel really has some nice qualities, but sometimes it is hard to look past some things.
4 out of 5
Recommended
for Everyone
by A verified traveller from M

Variety of Rooms

Posted 2-Jul-2014
Booked room over the Internet based on photo and description. Upon check in, found that it was second floor, not accessible by elevator, with no ocean view. Fortunately, I could upgrade to oceanside with elevator access. Our vacation was saved! How did I miss on the first booking?