Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Virginia

Nice view.

Posted 30-Aug-2014
Pros: The view is nice, easy walking to the beach.
Cons: Staffs need to change their attitude. Kitchen area should be CLEAN from previous food and drinks.
Location: Great location if you want to go to the beach or just walking at any time!
First impression overall is kind of small, the spaces are tight. Nice view from the balcony (ocean view). Two double-bed are quite small for us, getting used to King-size at home. We were sleepless the entire time. The bathroom and toilet are OK. Except the water flow is so weak, I didn't wash my hair at all until I got home. The refrigerator is clean. But the cooking stove is filthy dirty, spaghetti sauce is all over the cooking area including the side of refrigerator; 3 out of cooking units are not working. Somebody pull the heating elements off the connection. The staffs must be blind not able to see that. The microwave was dirty inside, food is still left on the glass plate. I have to clean before able to use (I shouldn't have to do this). Again, the housekeeping is blind or couldn't care less. The hotel has coffee, bananas and oranges in the morning for guests but we didn't know about this until the morning we checked out! They should post a flyer on the inside of the door for guest to see it; unless the hotel really don't want you to see it. For the staffs at the desk; not one of them cracked a smile or offered some kinds of greeting. Not even a simple "hello". I am glad I didn't stay the whole week.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bethesda, MD

Nice hotel for families with children

Posted 19-Aug-2014
Though the hotel facilities were outdated, we still enjoyed our stay. The room was clean and the A/C unit wasn't loud at all! I am a light sleeper, but the A/C noise didn't bother me even once! What a surprise! The hotel has many special animals like turtles, parrots, and lizards for kids to pet. Our 6 year old twins enjoyed very much! Plus, the staff were very friendly. We definitely will come back.
4 out of 5
Recommended
for Everyone
by A verified traveller from pa

close to beach 2 swimming pools indoor and outdoor

Posted 28-Jul-2014
Pros: staff helpful room clean
Location: mini gulf and shopping
kids were impressed with animals in atrium staff helpful room clean
2 out of 5
by A verified traveller

Dirty room. No manager on site.

Posted 27-Jul-2014
Room was dirty, sand and popcorn on floor from prior travelers. No oversight at pools.
4 out of 5
Recommended
for Families
by A verified traveller from PA

Nice hotel and nice amenities, right on the beach!

Posted 18-Jul-2014
Pros: We loved the indoor/outdoor pools, 2 hot tubs, free fruit and coffee everyday.
Cons: The indoor hot tubs at times were too hot, it was unbearable! Something is definitely not functioning properly. The indoor pool was too cold.
Location: Central location, we drove everywhere and it everything was easy to get to.
This hotel is very accommodating. We enjoyed being right on the beach, the 2 pools and hot tubs. It is centrally located but you need to drive to the boardwalk and jolly roger. Walking distance is too far for kids and young children. We enjoyed the birds in the atrium too!
4 out of 5
Recommended
for Families
by A verified traveller

Pricey but excellent location

Posted 17-Jul-2014
Pros: Location and pools
Cons: Additional elevators
Excellent location and beach wasn't crowded as in other areas of OC, the room was expensive but you get what you pay for. Only 1 elevator so a lot of time is spent waiting for the elevator sometimes it was quicker to take the stairs. Pools are nice and outside pool has a bar close by which you can order food from and have it delivered at the pool. Unless I find something comparable for less money I will stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean, family friendly, wonderful customer service

Posted 17-Jul-2014
Cons: The key access cards were a bit tricky to use, and it took some doing to figure it out. Also, a second elevator would be useful.
I choose this hotel because from the online pictures it appeared to be family friendly. Traveling with a 3 and 4 year old can be tricky! I was not disappointed. My grandson's were treated to exotic birds, fish, turtles, and lizards (all safely contained) in the atrium. The woman who cares for the animals was very warm and responsive to the children's questions. The ocean front room was both clean and comfortable. While all of the staff were friendly and helpful, the housekeep staff (Regina and her team) were extremely welcoming and warm with the adults as well as the children. The hotel offers free laundry, two pools (one indoor, one outdoor), and a playground, among other amenities. Beach access was convenient and the beach itself was not too crowded.
3 out of 5
Recommended
for Everyone
by A verified traveller from F

Very close to beach but no elevators for part of

Posted 17-Jul-2014
There was no hotel use and I have 4 lil kids under 8 and we had bags to take up 2 flights of stairs I thought that was very unrealistic especially since our stay was not cheap. If they update I think perfect hotel. I loved mini kitchen so useful for my family
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 13-Jul-2014
It was a great trip don't really have any complaints the birds in the hotel are
3 out of 5
Recommended
for Couples
by A verified traveller

Great location on the beach

Posted 10-Jul-2014
Pros: The location.
Cons: The rooms and lobby atrium area are in need of some serious upgrades.
Location: Secrets!
The hotel is in a great location on the beach where you can walk to Secrets and Mackeys. The hotel continues to show its age and is in need of some upgrades. Our room didn't get cleaned until after 4:00 p.m. due to "check-outs" being cleaned first.