Exterior

Reviews of Hilton Garden Inn Oakland / San Leandro

3 out of 5
Hilton Garden Inn Oakland / San Leandro
510 Lewelling Boulevard, San Leandro, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1004 reviews" "
Rating 8 - Good. 308 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cuautemoc, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Anushya on Mar 26, 2024
Thank you for your comments. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 Excellent

Ryan, Long Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room. The guest service representative was very kind.
Stayed 1 night in Mar 2024
Response from Anushya on Mar 14, 2024
Thank you for your response. Looking forward to see you again in the near future.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anushya on Mar 14, 2024
Thank you for your comments. Looking forward to see you again in the near future.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Oakland airport. Right off the freeway.
Stayed 1 night in Feb 2024
Response from Anushya on Mar 1, 2024
Thank you for your response. Looking forward to have you in the near future

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly customer service
Stayed 1 night in Feb 2024
Response from Maren - AGM on Feb 25, 2024
Thank you for patronizing our hotel property. We are delighted that you enjoyed your stay with us. We look forward on your next visit.

10/10 Excellent

Alejandro

Stayed 1 night in Feb 2024
Response from Anushya on Mar 21, 2024
Thank you for your response. Looking forward to see you again

2/10 Terrible

Elijah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at
Stayed 2 nights in Feb 2024
Response from Anushya on Feb 21, 2024
I am sorry about your experience you had with us. Please contact the hotel directly if you have any concerns.

4/10 Poor

Dave

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No hot ŵater, room cold. Fŕont desk kept saying that someone woulld come to the room repeatedly.. in three days no òne ever came. Bad service
Stayed 3 nights in Feb 2024
Response from Maren - AGM on Feb 18, 2024
Hi Dave, we do apologize if you have encountered any issues during your stay. We do appreciate and value your feedback and I'd like to ensure you that this matter will not be overlooked. Thank you for bringing this to our attention and despite the inconveniences you've experienced, I hope that you will still consider staying with us in the future.

10/10 Excellent

Both

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Feb 2024
Response from Maren - AGM on Feb 11, 2024
Thank you for your warm feedback. I will make sure to share this with the team as we continue to deliver our best to provide good experience with our guests. We look forward to your next stay with us.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean lobby, room, quiet, and friendly staff.
Stayed 1 night in Jan 2024
Response from Anushya on Jan 31, 2024
Thank you for sharing your comments. Looking forward to have you in the near future

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anushya on Jan 24, 2024
Thank you for your response. Looking forward to see you again in the near future.

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are wonderful! The location was ideal for my needs and most importantly it felt safe. Shower head did not work properly so the water didn’t come out normally. Tried to adjust it but it was unforgiving. Water pressure is low so the hot water takes time to warm up
Stayed 12 nights in Dec 2023
Response from Anushya on Jan 10, 2024
I am sorry about your experience. We will certainly speak to my team to look into it. Looking forward to see you in the near future

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Anushya on Jan 10, 2024
Thank you for your experience. Looking forward to see you again in the near future

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anushya on Jan 3, 2024
Thank you for your comments. Looking forward to see you again in the near future

6/10 Okay

Sarah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but poor quality for a Hilton hotel
The staff was so friendly and helpful. Elizabeth at the bar/restaurant was absolutely amazing, she was so sweet and quick to take care of her customers. The worst part of my stay was how uncomfortable the bar/restaurant area was since it was so cold. Another guest even commented that they were going to order a steak but decided not to since it would get cold almost immediately. Elizabeth even grabbed a portable heater and set it up near the bar to try and keep the guests from freezing. The hotel room was comfortable except for the fact the bathtub had rust in the bottom of it. I can't say that I was impressed after my stay.
Stayed 2 nights in Dec 2023
Response from Anushya on Dec 20, 2023
Thank you for your comments. It is wonderful to know about our staff who accommodated your needs. I will pass on your appreciation to her. We are working on our AC in the lobby to fix it right away. Looking forward to have you back in the near future

8/10 Good

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice but logging into the wifi was confusing and I was very frustrated and gave up trying to get my iphone on their wifi. Other than that it was as enjoyable a stay as any other.
Stayed 1 night in Dec 2023
Response from Anushya on Dec 18, 2023
We are happy to know you were satisfied with your overall stay. Your comments on the WIFI is taken seriously and will work with our WIFI team diligently.

2/10 Terrible

Merrick

Stayed 1 night in Dec 2023
Response from Anushya on Jan 10, 2024
Thank you for your comments. Looking forward to see you again

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything Was World Class,,,,, With The Exception of The COLD Morning Breakfast. Eggs, Potatoes, Cold Bacon with Lard, and Cold Sausage Unfortunately We’re Paid For, By Third Party Reservations, and NOT Refundable. Hilton is First Class, and Hopefully This is Just a One Time Experience. Once Again,,,,, The Check-In Service By Sidney and His Hotel Staff Was Amazing and The Cleanliness Remarkable !!!
Stayed 1 night in Dec 2023
Response from Anushya on Dec 13, 2023
Thank you for your response. We are happy to know you enjoyed your stay. Our employees hard work are much appreciated. Looking forward to have you back in the near future

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anushya on Dec 13, 2023
Thank you for your response. Our team is highly appreciative of your business. Looking forward to have you back in the near future.

4/10 Poor

Michael, san leandro

Disliked: Cleanliness, property conditions & facilities
I didn’t like the loud argument that two of the guests had early one morning. The elevators and the floors were dirty tattered and dated. Time to clean and replace
Stayed 2 nights in Dec 2023
Response from Anushya on Dec 7, 2023
Thank you for your comments. I'm sorry you were disappointed with your experience. We will certainly talk with our team. Looking forward to have you in the near future

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean, but not comfortable
The hotel and lobby look nice from the outside, however they never answer the phone. Front desk is nice and help once you are there in person. There is a bit of a homeless issue around this location so they lock the doors in the evening where you need a key to get in. The room looked nice, seems clean BUT the walls are paper thin. We could hear and understand every word the room next to use was saying, so we didnt get much sleep. The bathroom was clean with low lighting, my only complaint was the shower heads. They were corroded and the spray was either a mist on one side and a pouring fauct on the other from the head. I wouldn't stay more than a night at this hotel if I needed to stay in the area again.
Stayed 1 night in Dec 2023
Response from Anushya on Dec 6, 2023
Sorry about the inconvenience caused to you. Your comments are taken seriously and will work with our team members to give them a constructive feedback. Looking forward to have you back in the near future.

6/10 Okay

Dave

Liked: Cleanliness
Lighting in room was dim. Not enough towels. Out of tissues. No next day service to the room.
Stayed 2 nights in Nov 2023
Response from Anushya on Nov 29, 2023
Thank you for your comments. Looking forward to have you back in the near future

8/10 Good

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
ok
Stayed 1 night in Nov 2023
Response from Anushya on Nov 28, 2023
Thank you for your comments. Looking forward to have you back in the near future

2/10 Terrible

SUE, MONTEREY

Disliked: Staff & service, property conditions & facilities
Went to check in and what they advertised was false. No shuttle and no $5.00 a day parking. Bad area and no security around. Had to find another hotel which we did. The Hilton by Oakland Airport is amazing. Staff was great and gated parking with security.
Stayed 1 night in Nov 2023
Response from Anushya on Nov 24, 2023
Thank you for your response. I apologize for the inconvenience caused to you. We have no shuttle services and we charge 5 per day for parking.

4/10 Poor

nohemi

Travelled with family
Disliked: Cleanliness
None
Response from Anushya on Nov 22, 2023
Thank you for your comments. Looking forward to see you again in the near future

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go for the pool.
Room was good. Coffee maker was missing but didn’t need it. Chose the hotel because of the indoor pool but the water was too cold for use. Had the same issue last time we stayed there so we probably won’t stay again.
Stayed 3 nights in Nov 2023
Response from Anushya on Nov 14, 2023
Thank you for your feedback. I'm extremely sorry to know coffee maker is missing from the room. we will certainly work on your feedback and ensure our team is aware of this. Hope to see you again in the near future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The Check-in staff, Front desk staff, Housekeeping staff and the restaurant staff were friendly, kind and helpful ensuring that my husband and I have a comfortable stay for five nights. The room was clean, the towels were great, and the water pressure was excellent. However, their air conditioning system somehow turned into heating mode in the middle of the night that made it uncomfortable for us to sleep.
Stayed 5 nights in Oct 2023
Response from Anushya on Oct 30, 2023
Thank you for your feedback. It is certainly a pleasure to know your stay was memorable.Looking forward to see you again in the near future

8/10 Good

margaret

Travelled with family
dirt under the bed, and blood on bathroom light switch
Stayed 2 nights in Oct 2023
Response from Anushya on Oct 27, 2023
I am extremely disappointed to know you found cleanliness issue. We will certainly talk to the team and address this issue. Thank you for your feedback

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Anushya on Oct 23, 2023
Thank you for your comments. Looking forward to see you in the near future

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Not happy with Hilton's wifi connection process. They ask too many personal questions to use their wifi, and after answering all of the questions, it would not connect. VERY DISAPPOINTED.
Stayed 1 night in Oct 2023
Response from Anushya on Oct 23, 2023
I am sorry to hear you were not happy about the wifi experience. Usually, we do not encounter any issues, we will certainly look into the issues and have them fixed. Hoping to have you in the near future

10/10 Excellent

Deborah l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar not open today Sink not drain correctly
Stayed 1 night in Oct 2023
Response from Anushya on Oct 16, 2023
Thank you for your comments. Bar is open Monday - Saturday from 5 pm to 9pm. Looking forward to see you

2/10 Terrible

Safiullah

Stayed 1 night in Oct 2023
Response from Maren on Nov 11, 2023
Thank you for your feedback. We are sorry that your satisfaction has not been met.

4/10 Poor

Sharon

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Booked a room of two queens, on a floor with no animals. Received a king room on the second floor with animals. Took 45 minutes to make the change moved to the fourth floor and put $100 worth of food in the refrigerator from BJ’s that spoiled because the refrigerator was broken. Definitely not a place I would stay in again! Very disappointed!!!
Stayed 1 night in Oct 2023
Response from Anushya on Oct 9, 2023
I am sorry you have been disappointed with our services. We will certainly take it up with our team and ensure we follow up

10/10 Excellent

V W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Maren on Sep 30, 2023
Thank you for your warm response. We are looking forward to welcoming you again.

4/10 Poor

Jamy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sink drain was clogged and the area was super noisy because of all the freeways. Luckily I had my noise cancelling headphones so that helped a lot.
Stayed 3 nights in Sep 2023
Response from Anushya on Sep 28, 2023
Sorry about the inconvenience caused to you. We will certainly communicate with our team. Looking forward to see you again in the near future

8/10 Good

Anica, Chatsworth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and the rooms were clean
Stayed 2 nights in Sep 2023
Response from Anushya on Sep 25, 2023
Thank you for your response. Looking forward to see you again

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Anushya on Sep 25, 2023
Thank you for your response. Looking forward to see you again

10/10 Excellent

Jeraine

Stayed 1 night in Sep 2023
Response from Anushya on Sep 19, 2023
Thank you for your response. Lookign forward to see you again

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, and convenient stay! Not to mention the staff was extremely friendly and very helpful!
Stayed 6 nights in Aug 2023
Response from Anushya on Sep 8, 2023
Thank you for your response. I am glad you had a great time with us. Looking forward to see you again in the near future.

6/10 Okay

SYLVIA

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Older property, needs updates. Bathroom was not cleaned very well. There was a nasty smell stench in the hallway on the 2nd Floor. Indoor Pool area was old an dirty. We were on vacation, excited yo use the Pool….I was almost afraid to let my granddaughter in the water. For the price of the rooms, there should be a complimentary buffet breakfast like Holiday Inn Express. $18.50 for Breakfast is bad. Lobby was was okay. Will not stay here again.
Stayed 3 nights in Aug 2023
Response from Anushya on Aug 17, 2023
I am sorry to hear you were disappointed with cleanliness. Our breakfast is not complimentary at the Hilton Garden Inn. Thank you for your comments. Hope to have you back in the near future

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Anushya on Aug 15, 2023
Thank you for your response. Looking forward to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice the room was clean and comfortable, friendly staff.
Stayed 2 nights in Aug 2023
Response from Anushya on Aug 14, 2023
Thank you for your response. Looking forward to see you again in the near future.

6/10 Okay

Lacretia, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before, i had no tables to eat on in my room
Stayed 1 night in Aug 2023
Response from Anushya on Aug 11, 2023
Thank you for your response. We will certainly look into it

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Lighting in room is too dim. Mattress too hard
Stayed 1 night in Jul 2023
Response from Anushya on Jul 31, 2023
Thank you for your comments. I apologize for the inconvenience caused

6/10 Okay

Mark

Travelled with partner
Not a great location. Too close to the Freeway.
Stayed 3 nights in Jul 2023
Response from Maren on Jul 30, 2023
Thank you for proving your feedback. We are sorry that we did not exceed your expectation. We are still hoping to see you soon if your travel brings you back to this area.

8/10 Good

margaret

Stayed 2 nights in Jul 2023
Response from Anushya on Jul 26, 2023
Thank you for your response. We welcome you back to our hotel

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitable staff. Clean lobby and dining area. Pleasant and efficient service at both front desk and dining area.
Stayed 1 night in Jul 2023
Response from Anushya on Jul 21, 2023
Thank you for your kind response. Looking forward to have you back in the near future

8/10 Good

Joey

Stayed 1 night in Jul 2023
Response from Anushya on Aug 11, 2023
Thank you for your response. We will certainly look into it

2/10 Terrible

bryce

No shittle service from sf. This is as much of a expedia issue as the hotel
Stayed 1 night in Jul 2023
Response from Anushya on Jul 17, 2023
Sorry about the inconvenience. We offer shuttle services from oakland airport to our hotel only.

10/10 Excellent

Stephanie

Travelled with family
Friendly staff and clean room
Stayed 1 night in Jul 2023
Response from Anushya on Jul 17, 2023
Thank you for your comments. Looking forward to having you back in the near future